Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorse agency I've ever dealt with!
Worse agency I've ever dealt with!First of all I asked a couple of times the agent if the flat was managed by the agency receiving an affermative answer. We had positive past experience with another agency and preferred not to deal with landlords. Turns out the flat is not managed by the agency after the first problems start rising. Always get everything in writing!At the time of leaving the flat and due to COVID 19 situation we asked to follow government guidelines on wearing mask at all times and not to touch any surface while showing the flat to potential Tenants, to which the agent agreed only to turn up not wearing PPE and talking for half an hour with the potential client inside the flat!We were appalled at the total lack of professionalism.TO BE AVOIDED.
RuberPHX · 27 July 2020
★★★★★ 1/5
TrustpilotHorrible agency
Horrible agency! Avoid them!I wanted to view a flat, first they arranged a viewing for me, then they cancelled it couple of hours before and changed it to another day.The other day, I went for the viewing and they didn't have the keys to the flat and made us (me and couple of other families who were there for viewing) to stand on the road for more than an hour while it was raining and even the guy from the agency left and said the tenant will come and let you in. The tenant and the guy from the agency never showed up!!!!!Now you can decide if it worth it to trust them or not!
Shaya · 27 July 2020
★★★★★ 5/5
TrustpilotMG have been fantastic through the…
MG have been fantastic through the whole process of us not only selling our property but also purchasing our new one. Bruvis, Jamie and Alex especially! Accommodating us and working round our schedules, always accessible on the phone and made everything so simple.
Charles · 1 July 2024
★★★★★ 5/5
TrustpilotJessica Haynes just sorted out a…
Jessica Haynes just sorted out a renewal of a tenancy for us with her usual efficiency and professionalism.She always responds quickly to any queries and is great to work with.
Judi · 11 April 2023
Agent replied · 25 October 2024
Dear Judi, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future
★★★★★ 5/5
TrustpilotProfessional and Polite
I didn't get the flat but Kevin was nice enough to call me back and help me with other option.
Moha · 7 September 2022
★★★★★ 5/5
GoogleExcellent experience of what was a complicated chain. Martin Collins was particular good. All went through. We are very happy. Cheaper than Greene and Co, and all the others.PositiveResponsiveness, Quality, Value
Benedict · 23 October 2020
★★★★★ 5/5
TrustpilotSophie from Martyn Gerrard Lettings was so helpful …
Sophie from Martyn Gerrard Lettings department was very helpful and efficient. She explained the lettings process very clearly and then answered any questions I had . She seemed very knowledgeable and familiar with the local lettings market which was reassuring . I would recommend Martyn Gerrard Lettings .
Sharon · 23 March 2024
★★★★★ 5/5
GoogleMartin at the Kentish Town branch was our agent for the recent sale of our flat. Throughout the process, Martin and his colleagues were always straightforward, communicative, helpful and professional, and they worked hard to achieve a sale at a price we were happy with in tricky, pandemic times. They also helped keep positive communication with our buyers during quite a long period between offer acceptance and completion. We'd happily recommend them.PositiveResponsiveness, Quality, Professionalism
Katie · 23 October 2021
★★★★★ 5/5
TrustpilotZoe and the renewals team are really…
Zoe and the renewals team are really helpful.They give good advice and are quick to respond. Have been using Martyn Gerrard since 2014 and the service has always been excellent
Mark · 30 March 2023
Agent replied · 25 October 2024
Dear Mark. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our renewals team wishes you the best of luck and looks forward to working with you again in the future.
★★★★★ 5/5
TrustpilotRecord breaking customer service in my…
Record breaking customer service in my opinion.I delt with Fatmir Dedei in my search for a rental property.I was very impressed by his professionalism and efficiency.
E.Vitaj · 26 July 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
★★★★★ 5/5
TrustpilotVery good experience
Zoe is professional, efficient, friendly and goes beyond to get the job done! We couldn't have had a better support
Customer · 17 August 2022
★★★★★ 5/5
GoogleMaria, with whom I dealt over buying a possible flat was terrific. It didn't work out in the end ( not her fault) but she went an extra mile to try and see if it could. I highly rate her. Sarah
Sarah · 27 July 2024
★★★★★ 5/5
TrustpilotOliver
I’ve been working with Oliver to find a flat and he has been great and incredibly helpful every step of the way. You can tell he really loves his job, and I appreciate that a lot!!
Consumer · 16 October 2024
★★★★★ 5/5
TrustpilotI met Adam in this agency
I met Adam in this agency, who was so nice and helpful. He truly went above and beyond to help me find the perfect property. Initially, I viewed a property that I didn't like, but he quickly found another great property for us.
P.N · 20 June 2024
★★★★★ 1/5
TrustpilotHighly recommend you go elsewhere for your block management company
They've been our block management company for over 10 years. The lessees got enough support to request a change of management but we were refused by the freeholders. Simon Gerrard himself said that his relationship with our freeholder company was 'extremely strong'. We've had issues from the very beginning with the cost and quality of their services. Their recommended contractors have always been very expensive and we've rarely been satisfied with the quality delivered.It's exhausting and fruitless dealing with them. We've been told that, as lessees, we're not the clients, the freeholders are. That means that even though we pay the bills, Martyn Gerrard sees us as irrelevant.We know that lessees from another block have taken the Martyn Gerrard to tribunal but they couldn't switch block management companies either - the only outcome was that Martyn Gerrard was told to improve.Be VERY careful as to who you choose for your block management company. We've regretted having Martyn Gerrard as ours and it's cost us in time, energy and most definitely money! Getting rid of an unsatisfactory block management company is far from easy - it's proven impossible in our case.
Calli · 26 April 2020
★★★★★ 5/5
TrustpilotGreat Service
If you're looking for an agent who offers honest guidance and exceptional service, I highly recommendKevin. His expertise and professionalism truly stand out.
Sh · 30 September 2023
Agent replied · 25 October 2024
Thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 1/5
TrustpilotDo NOT recommend!
3 failed exchanges and 1 breach of contract on the completion date. Do not vet their buyers very well and do not take ANY responsibility for said buyers.
Simon · 15 May 2023
Agent replied · 25 October 2024
Dear Simon, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotI would recommend Kevin at Martyn…
I would recommend Kevin at Martyn Gerrard to everyone. I would recommend Kevin at Martyn Gerrard to everyone.
Sarah · 21 October 2022
★★★★★ 5/5
TrustpilotHelpful
Hossein has been ever so helpful. He is very reliable and can count on them to help you regarding any matter!
Sania · 13 June 2022
★★★★★ 5/5
TrustpilotResourceful, tenacious and communicative
Resourceful in finding a buyer for us, and tenacious in keeping that buyer interested throughout the long process of sorting out problems and getting the house in good shape. Kept us fully informed at all times - and chased us when that was necessary.
Mike · 24 May 2024
★★★★★ 5/5
TrustpilotQuick to respond - good communication
We recently bought a property in Kentish Town via Martyn Gerrard. They were very helpful, and always responded quickly. Annie and Mark were excellent. Many thanks :-)
Jim · 30 June 2021
★★★★★ 5/5
TrustpilotRowland Slinn and his team provided a…
Rowland Slinn and his team provided a very thorough and professional service in the marketing and sale of my property.R Hussain
Rosiina · 8 June 2022
★★★★★ 5/5
TrustpilotThe times I have sold properties have…
The times I have sold properties have always been stressfull but this time it was was easy this was because ofMark and Annie help .They were so professional in everything they did ,every week they rang and gave me a update on the viewings and would answer of any questions I had ,nothing was to much trouble for them and I would highly recommend anyone who is looking to buy or sell to use them
Frederick · 23 June 2021
★★★★★ 5/5
TrustpilotScott is extremely knowledgeable and…
Scott is extremely knowledgeable and understands the market well. He is a gentleman and offers a very high quality of service.
Ben · 1 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
