5/5
TrustpilotSmooth buying experience
Faysal has been great for the whole experience from initially viewing the property to exchange and completion. Always quick to respond and follow up on queries.
Trusted Agent profile · Camden
Martyn Gerrard Kentish Town Sales reviews in Camden
★★★★★
2,127 reviews across 3 platforms
304 Kentish Town Road, Kentish Town, London, NW5 2TH, Camden, NW5 2TH
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Camden, at 304 Kentish Town Road, is rated 4.7 out of 5 across 2,127 reviews on three platforms, including 181 Google reviews rated 4.8.
181
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,945
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Camden office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery happy with my experience thus far
Very happy with my experience thus far. The initial renting went well, then also the renegotiation, as the landlord wanted a huge 12.5% increase in year 2. On each occasion I ended up dealing with a different person. I think as with all these things though, it really depends who you get on an individual basis. If you get unlucky, whichever organisation/agency you are with, then it's a rough ride that ends up costing you.
5/5
TrustpilotGreat job Emily!
Emily is a very polite andprofessional young lady, shehappily answered our numerousquestions about the house andknew all about the local area.Would definitely recommend!
5/5
TrustpilotWheatstone Branch 😃
I’m a first time buyer working with Martin from Martyn Gerrard Wheatstone branch. What a pleasure it was. Friendly, punctual, hard working & helpful staff made the process as easy & swift as it could be. A special mention has to go to Martin & Ella, who went above & beyond to help me out with some (computer related, I dig holes for a living 🤣) details I was struggling with. A fantastic team of people.
5/5
TrustpilotZoe from the renewals department is…
Zoe from the renewals department is brilliant. I have worked with her on many contracts. She has always advised well, is hard working, easily contactable and gets things done.
Agent replied · 25 October 2024
Dear Ofir, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our renewals department wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotVery good experience with this agency…
Very good experience with this agency especially Agent Hossein Ghane made sure that everything all our wishes are fulfilled
5/5
TrustpilotHouse sale success
We recently sold our home through Martyn Gerrard. Declan was very efficient, explained the process, provided helpful advice throughout and followed up with all parties to ensure we completed.
5/5
TrustpilotRaphael is very knowledgeable
Raphael is very knowledgeable. Any question or worries we had, he was always at the end of the phone
2/5
TrustpilotSlapdash
We were looked after when moving in, but nothing of the sort when moving out. PPE was not properly worn to viewings, no gloves, masks under the nose etc. I had to bring PPE up at the start to even be reassured that it would be worn. They didn't communicate in the preferred method although I told them multiple times. They didn't respond efficiently to emails. They sent an email explaining I had to pay a check out fee, which is now illegal, when I queried it they removed it. They didn't even confirm when a new tenant was found to allow us to be put at ease. Luckily I had a great landlord who I could work with for the most part instead. I would have been stuffed if they managed the property.
5/5
TrustpilotMartyn Gerrard has been very helpful…
Martyn Gerrard has been very helpful throughout the process of renting property, especially Nadia. She was very responsive and friendly.
5/5
TrustpilotNadia was super responsive & helpful at…
Nadia was super responsive & helpful at getting our tenancy agreed with furnishings and dates that worked for us!
5/5
TrustpilotGreat service from Martin & Declan
Great service from Martin & Declan, loads of experience and great support along in selling my property, without a doubt would recommend their services when buying or selling a property. They really do go the extra mile working round the clock to make sure all parties are happy, we had some obstacles along the way but where taken care of professionally and in a timely manner. Thanks again guys! Look forward in doing more business with yourselves.
5/5
TrustpilotGreat service, thank you
I had the pleasure of working with Annie Clarke during my recent property purchase, and I can't praise her enough. Annie's professionalism and attentive service made the entire process smooth and enjoyable. She was always available to answer my questions. I highly recommend her to anyone in need of a dedicated and knowledgeable estate agent.
5/5
TrustpilotTop letting Agent!
They were very professional and were always available to answer queries .They made the experience stress free and our property was rented out very quickly. Would highly recommend!
Agent replied · 25 October 2024
Dear Julian, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotBruvis and team were excellent
Bruvis, Bobbie and the team were so helpful and professional . They helped us all the way and were very personable
5/5
TrustpilotLovely, friendly staff
The guys in the office were friendly, helpful, realistic and responsive. They made sure to keep me informed as soon as they had information, no chasing needed which was much appreciated.
Agent replied · 25 October 2024
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotI dealt with Tyler and he was very…
I dealt with Tyler and he was very helpful. Kept me up do date and offered different solutions when I ran into obstacles. Always available if any help is needed.
1/5
TrustpilotTruly terrible experience
Truly terrible experience, they pay for good reviews on google and I regret not checking reviews before signing up with them. Leaving the property was a nightmare, they were trying to make me sign a new contract for more money in the middle of the pandemic with no remorse of the difficult situation.Left them but now are trying to get money from me for damages that were in the property BEFORE my tenancy started, all things they didn't include in the inventory. I wasn't present at the check-out because they asked me to give the keys back 1 day before and I had already moved so agreed without suspecting they would take advantage of me not being at the check-out inventory. I actually improved the state of the flat as the way it was given to me was utterly disgusting, the pictures taken for the inventory are really poor quality so you can hardly see so I have no way to prove those damages where there before my tenancy started.I do not recommend you sign up with this agency!
1/5
TrustpilotAvoid at all costs - Cowboys
Recently moved into a property let through and managed by Martyn Gerrard as the landlady lives abroad. The initial estate agent took forever to get back to us about anything but we loved the flat so we didn't mind that much. On move day we found the proper dirty and dusty, with black mold growing all over the freezer and grease in the oven so thick that it smoked when turned on. When we complained they said that in the contract the flat is to be 'cleaned to a domestic standard with omissions' and these issues all fell under omissions. We also have a week later still not received two sets of keys. Look forward to the nightmare of leaving the property by the look of the reviews. Would recommend all landlords to avoid the estate agent as tenants will have an awful time.
5/5
TrustpilotI recommend 100%
I would not describe how professional and how fast our agent was in renting a house. I 100% recommend this agency, but also the agent who helped us enormously, Erhan Okay
Agent replied · 25 October 2024
Dear Alexandru. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our North Finchley office wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotWe have had several interactions with…
We have had several interactions with MG over the years and all have been very satisfactory. In particular, Anthony Spittle has always been available to deal with my tenants issues and queries and is probably the most professional lettings agent my husband and I have had the pleasure of working with. A real star ⭐️
5/5
TrustpilotEmily at Martyn Gerrard has been…
Emily at Martyn Gerrard has been amazing from start to finish.The process of selling is notoriously stressful but she was reassuring and helpful every step of the way.We are grateful for her helping us sell our house in such a tricky market. The completion of the sale was testament to her hard work and professionalism.
5/5
TrustpilotAdam is great
Adam is great! So knowledgeable and honest
5/5
TrustpilotVery happy.
Have to say Stewart, Declan and Emily did a great job. All really attentive and managed the whole process really well. Delighted we chose them. Many thanks guys.
Agent replied · 25 October 2024
Dear David, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
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