Trusted Agent profile · Camden
★★★★★
2,125 reviews across 3 platforms
304 Kentish Town Road, Kentish Town, London, NW5 2TH, Camden, NW5 2TH
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Camden, at 304 Kentish Town Road, is rated 4.7 out of 5 across 2,125 reviews on three platforms, including 181 Google reviews rated 4.8. See how it compares with other estate agents in Camden.
181
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,943
Reviews on Trustpilot
Business-wide
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotYou guys rock
You guys rock. From the most friendly and welcoming viewing back Shuhan and a very good follow up to check in. Then whoaaa over to Jatin to progress the purchase. If I was to describe Jatin in a word it’s ‘tenacious’. He was on the case more than me (and I’m an on the case person). His communication and guidance is endless. Giving advice on what I need to do and he chases - everybody. A ten out of ten for ‘getting the job done’ Jatin.
2/5
TrustpilotAn average, sometimes stressful experience
Honestly, they were OK... They sold our house for us but seemed very disorganised. We worked with three different agents with no explanation as to what had happened to the previous two. At one point things became critical when our buyers' mortgage expired without anyone apparently noticing, causing stress and threatening our chain. I wouldn't say they were bad, but the service we received was average verging at times on poor, which made me wonder why we were paying them a higher commission compared to other agents. Fairly disappointing expereince, all in all. Probably won't use them again in future.
1/5
TrustpilotA company of crooks
A company of crooks. Completely dishonest. They are charging ridiculous fees without informing you in advance and rely on small print. Stay away and do not let your houses through them. We are experienced landlords and they have messed us twice before.
Hi Orly. We appreciate you are angry but think your choice of words is rather inflammatory and wrong. Our Terms of Business, which you read and agreed to - clearly lay out our fees, when and how they are due. We are sorry that you had trouble with the tenant, we gave as much advice as we could, but you had chosen to self-manage the tenancy and so our role was limited. We are also sorry that you have not taken up the offer to talk to our Head of Lettings so we can try and resolve things.
5/5
TrustpilotAnthony was helpful and informative…
Anthony was helpful and informative during the viewing. He's also been very responsive to emails and calls, always calling back and providing updates as requested and needed.
5/5
GoogleVince has been super helpful with any issues and always makes sure to follow up to check that everything’s resolved :)
5/5
GoogleVery happy with the service and how everything progressed smoothly. Would highly recommend this estate agent. Maria did a very fantastic job!
Hi Mark, thank you for your great review of our Sales Team! We wish you a Happy Holiday and a Happy New Year!
5/5
TrustpilotI was made to feel my business was…
I was made to feel my business was important to them. Kept me fully informed at all stages. Steffi was exceptional and is a great advert for the business.
5/5
TrustpilotDinesh is a thoughtful and personable…
Dinesh is a thoughtful and personable chap. He was very diligent and communicative. He found us very good buyers and I don’t think he missed a beat. I wholeheartedly recommend him.
5/5
TrustpilotVery good experience with Martyn…
Very good experience with Martyn Gerrard Estate! Very professional and good agents , Thank you to Jessica for being so nice and helpful!
5/5
TrustpilotGood customer service
Good customer service I received all information and help I wanted it .Thanks you so much Titas JuskeviciusSuper appreciate your support and help
5/5
TrustpilotExcellent with…
Recently we have been dealing with Yasemin Yilmaz from MG and what a great experience, such a caring and professional person.thanks Yasemin
5/5
TrustpilotAnthony is a nice guy to helping us and…
Anthony is a nice guy to helping us and doing perfect service. Thank you Anthony and Martyn Gerrard 👏
Hi Eyup,Thank you for the positive feedback.-MG
5/5
TrustpilotReliable and professional
The agent we worked with, Daniel, has been os professional and responsive! He helped us move quickly through all the steps, from viewing, to signing and has been in constant contact, making sure everything goes smoothly for both us as tenants and the landlords. Highly recommended.
Dear Adela, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotAdam was super helpful throughout the…
Adam was super helpful throughout the viewing and made us feel super comfortable when answering our questions. Offered great insights on the areas and the amenities close by.
5/5
Trustpilottimely answers
timely answers, we worked with Maria and she was great!
5/5
TrustpilotStewart was very professional from…
Stewart was very professional from start to finish always available no matter what time will definitely use again thank you.
5/5
TrustpilotI would like to thank Arzu
I would like to thank Arzu for taking her time out to give me guidance in my property search. She is very knowledgable and I hope me and my partner are able to find our home through Martyn Gerrard.
5/5
TrustpilotOliver was great,very knowledgeable and…
Oliver was great,very knowledgeable and friendly when showing us the property. Highly recommended.
5/5
TrustpilotHighly recommend Jay Yildirim
Highly recommend Martyn Gerrard, and in particular, Jay Yildirim. He has been helpful, professional, and personable throughout the process. Found an excellent buyer for our property. He has a great grasp of our requirements for our next move too, and able to show us suitable properties before they hit the market.
Dear Nick, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future
5/5
TrustpilotWorked tirelessly to get out purchase done
Raphael was incredibly persistent during the purchase process to ensure our transaction went through. He communicated frequently to make sure all parties were informed throughout and chased everyone where necessary.
5/5
TrustpilotExcellent service from Erhan
Listed our property with MG, Erhan took it on with minimum of fuss and hassle and utmost professionalism and efficiency. Got the house let out almost instantly and managed the process excellently throughout. A real breath of fresh air having an agent committed to the customer and hard-working, would highly recommend.
Dear Deepak. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Whetstone office wishes you the best of luck and looks forward to working with you again in the future
5/5
GoogleMaria was super helpful for the viewings and shared much appreciated insights with me.
5/5
Trustpilotvery proffesional from the outset…agent valuation
very proffesional from the outset Amanda was quick in all aspects of our valuation backed up with a comprehensive collection of info and favourable sale charges ,thanks John.c
5/5
TrustpilotGreat efficiency and professionalism
Efficient, friendly, professional and knowledgeable. In our long search for a new home we had never met such reliable people who immediately understood our needs. As soon as we met Scott we knew that we could really rely on his reliability and professionalism. And it is no coincidence that our long search ended (positively) precisely when we came across the excellent team of people working for this agency.Alessandro & Sasha
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