Marsh & Parsons reviews in Camden

★★★★★ 1/5

Google

I don’t usually write reviews but almost 9 months after signing a lease with Marsh & Parsons, I feel I have to. My partner and I were rushed to sign a lease, and were asked to offer over the quoted 12 month contract to ensure we were successful. We added our terms to the contract, regarding work to be completed in the property before we moved in. We then signed the contract; 24 months with an 18 month break clause. This is a nice property £2,400 /month, we chose to spend more to have a nicer property, with things in working order, safe and sanitary. We expected Marsh & Parsons to fulfil their side of the contract, as it was approved and signed by the landlord. When we moved in the work was not done, a broken window, open fireplaces letting rain, wind and bird faeces into the kitchen/living room and bedroom. There are a number of other issues but these are the most urgent, yet we’re still here, May 2024 with a broken window in the bathroom and bird faeces, wind and rain coming down the chimney. We moved in just before winter, in October 2023, and as you can imagine, we have racked up huge heating bills paying to heat the house with an open chimney in the kitchen/ living room, open chimney in the bedroom and a broken window in the bathroom (it doesn’t shut). When telling Marsh & Parsons about the bathroom window their response was: “ In terms of the bathroom window, our contractors who have attended advised that they did inform you a very small amount of air was getting through the window frame, which will aid in the bathroom mould management. Therefore, the landlord has decided not to complete any remedials for this issue.” When we have any issues with the house - broken windows, cabinets falling off walls, shower leaking into the hall downstairs, etc. Marsh & Parsons put the job out to a number of contractors. Each contractor then contacts us directly to arrange a visit to make a quote. We have already facilitated three viewings with different contractors for the chimney alone, and countless others regarding other works. This is hugely time consuming, inconvenient and unprofessional. Considering the work should have completed before we moved in and Marsh & Parsons should have a trusted contractor to provide services, I strongly advise people against signing a lease with them. They do not honour their contacts, they do not have a contractor they trust, you will have to facilitate and organise many different contractor visits on behalf of Marsh & Parsons and have to explain yourself and the property issues over, and over again. In addition to the above, we notified Marsh & Parsons on May 14th (10 days ago) that we have noticed a leak from our shower going into the main building hallway below. This is the hallway used by all tenants, water pours from the ceiling when the shower is used and this has caused yellow staining and large wet marks on the ceiling. I can only assume this has caused some serious issues with the flooring and may impact the floor/ceiling integrity. We facilitated a meeting with one of Marsh & Parsons’ contractors to come and take a look, so he could get a quote. The work has now been booked for May 31st, another 8 days from now. This demonstrates the lack of urgency or care on their part.

Bridey · 31 May 2024

★★★★★ 5/5

Google

Saira was super helpful in answering some questions I had regarding my daughter’s property search. Definitely would recommend x

Kb · 25 December 2024

★★★★★ 5/5

Google

Alice was very knowledgeable about the property she showed us, turned up on time and gave me a follow up call after the viewing to discuss next steps and was a general delight!! Thanks Alice!

Jake · 23 March 2024

★★★★★ 5/5

Google

Gyan was very helpful and friendly! He easily went with the flow when my circumstances changed. I was very busy with work but he made sure our business kept going by regularly following up. Would recommend working with him!

Meka · 10 December 2023

★★★★★ 5/5

Google

Ismahaan was such a pleasure to work with and kept constant, open, and honest dialogue about what we want, what we can afford, and how the lease process was going. Friendly service with just the right amount of attention... Can't wait to move into our new home!

Zach · 1 May 2023

★★★★★ 5/5

Google

I bought a flat recently, and the estate agent dealing with the sale was Marsh & Parsons Camden Estate Agents. As a first-time buyer, I needed to get my head around a few things, and I was surprised at how helpful Isaac Saban and Nicole Neumann were in providing information, keeping me updated, checking on me and supporting me when I got stuck. I particularly want to thank Isaac for helping move things quickly with the buying process and always being available when I needed someone to chat with or get advice. Isaac is very professional, friendly and extremely good at his job, and when I need to sell my flat, I will come to him. I highly recommend contacting him if you need to sell a flat. I've been looking to buy a flat for two years, and I've had some unpleasant experiences dealing with other estate agents. He is definitely a gem. Thanks so much, Isaac, for making the experience so pleasant and easy for a first-time buyer like me. I will always be grateful for this.

Loredana · 2 March 2023

★★★★★ 5/5

Google

I used Marsh&Parsons to find a rented house and I cannot be happier with the work of Alice McNamara. She has been patient, professional and understanding. Everything went smoothly so it's a 5* from me. Fia

A · 13 January 2024

★★★★★ 5/5

Google

Had a great flat buying experience with Marsh & Parsons. Rishi was our agent and he was very knowledgeable about the property and walked us through the buying process. He made the whole experience stress-free. Can't wait to move into our new flat!

Patrick · 23 July 2023

★★★★★ 5/5

Google

Our agent Kellan Sherratt has been FANTASTIC. Fast, fair, patient and easy to communicate with. 5 stars!

Aimee · 3 December 2024

★★★★★ 5/5

Google

Rishi and Martin provided high levels of professionalism and dedication. They were incredibly accommodating and hard working. (Seller)

Y · 6 April 2026

★★★★★ 5/5

Google

The team at Marsh & Parsons Camden were amazing in helping me purchase my property. Any questions I had were answered immediately and they were really positive with communicating the process. I felt in safe hands throughout and we thank you all!

Harrison · 16 July 2023

★★★★★ 5/5

Google

Alice was extremely helpful and resourceful, she helped us find what we wanted in less than a week!! Would highly recommend, very professional team. Many thanks!

Jimmy · 31 May 2024

★★★★★ 5/5

Google

Fantastic staff, eager to help & super professional. Would recommend for anyone looking to let/sell their property. Special thanks to Georgie Green for all your help!

Isabella · 31 May 2024

★★★★★ 5/5

Google

We recently purchased a flat through Marsh & Parsons and were very pleased with our experience. Rishi has been an amazing agent. Always very responsive over the email. Knew a lot about the flat we were buying.

Giorgi · 28 September 2023

★★★★★ 5/5

Google

Gyan was very helpful in our search for the perfect place. He was on top of new listenings, a good communicator, and listened to our needs. Thanks for everything!

Jennifer · 23 March 2024

★★★★★ 5/5

Google

Phoebe is a phenomenal agent. I found her advice helpful in deciding important things about the house. She understands market dynamics, is friendly and considerate.

Utkarsh · 7 June 2024

★★★★★ 5/5

Google

I worked with Gyan while I searched for a new flat in Camden. I cannot recommend him enough, he is super friendly, professional and knowledgeable. He was an absolute pleasure to work it! Cheers Gyan

Carson · 27 October 2023

★★★★★ 5/5

Google

Worked with Scarlett - very helpful, responsive and attentive. Would recommend !

Joe · 20 December 2024

★★★★★ 5/5

Google

I used Marsh&Parsons to find a rented house and I cannot be happier with the work of Alice McNamara. She has been patient, professional and understanding. Everything went smoothly so it's a 5* from me. Fia

Fia · 16 September 2023

★★★★★ 5/5

Google

Rishi was fantastic. He provided great support and guidance through this process. We’ve dealt with a lot of agents across this process but he's confirmed to us that Mash & Parsons are just always a level above.

Nafez · 20 August 2023

★★★★★ 5/5

Google

Pleasant experience overall. Alice was prompt and efficient in setting up the viewing for us. Emmanuel was extremely helpful and courteous. Helped with answering our questions and seemed to understand what we needed. Would definitely recommend their services

Fareed · 16 July 2023

★★★★★ 5/5

Google

Scarlett from the Camden Lettings team was absolutely brilliant. She was friendly, efficient, and always happy to help whenever needed.

Owen · 13 February 2026

★★★★★ 5/5

Google

As a first time home buyer, the entire process seemed quite daunting, but N.N. from Marsh & Parsons was extremely helpful from the get-go. She patiently explained all steps, guided me through the entire process and gave valuable advice. Always very professional but with a warm human touch that made me feel she cared, not only being focused to get the sale through. Great communication and high availability whenever I had questions or concerns. I couldn’t expect more from an estate agent

Daniela · 30 July 2022

★★★★★ 5/5

Google

Rishi was a very good sales consultant and enabled the sale of my flat.

Andy · 17 October 2024