Trusted Agent profile · Camden
★★★★★
339 reviews across 2 platforms
Fairgate House, 2nd Floor, 78 New Oxford Street, London, WC1A 1HB, Camden, WC1A 1HB
Marsh & Parsons's office in Camden, at Fairgate House, is rated 4.6 out of 5 across 339 reviews on two platforms, including 189 Google reviews rated 4.7.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
GoogleMelissa and her team have been incredibly helpful and efficient. They were absolutely "on it" every step of the way - we were kept informed at all times and always picked up calls, returned queries and wonderfully friendly. Thank you guys.
5/5
TrustpilotOwain Wilson
I had the pleasure of dealing with Owain W, he was very accommodating and welcoming, dealt with any issues within hours and is very responsive and resolves issues to an high standard, has great communication and is a very understanding agent
5/5
TrustpilotM&P Experience
Hi, my experience was very good with Amy Butler. Was quite reliable, friendly and therefore I felt pretty in good hands as a customer.
1/5
GoogleWho I can complain after I’ve signed contract with this state agency, when I have a problem no one responded me or WhatsApp me back. what’s the poorest services after you got my money for rent and deposit. I wanted to warning anyone who wants to deal with this state agency. Dm me for more details. You know who I am and where I’ve rented the property. It’s unprofessional and too lazy from Harj Bahra.
Dear Polly, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Lesley, Customer Relations Team
5/5
TrustpilotExcellent communication with Property…
Excellent communication with Property Manager, Finnley who resolved a sensitive issue over a 2-week period.
Dear Mark, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotMichael Stout replied to my queries…
Michael Stout replied to my queries promptly, which was reassuring.
Thank you for your lovely words and for leaving a 5* review. Kind regards, Hayley
5/5
TrustpilotDebbie Lewis a lady who really helped…
Debbie Lewis a lady who really helped me. Very polite, responsive, acting on the spot, helpful. Best experience ever and highly recommended
5/5
GoogleKristine Rivera is such an excellent agent. She solved all our doubts and guide us in our searching for a new place to stay. Definitely will recommend.
5/5
GoogleAbsolutely amazing service and attitude. Salma was totally fantastic in giving us great service with a smile. Nothing was too much for her and she went above and beyond to help us with our purchase. Would most definitely use them again and again. Thank you so much to Salma and the team at Marsh and Parsons
Hi there, thank you so much for taking the time to leave us your kind review! We are delighted that you are happy with your experience with us and will be sure to pass on your feedback to Salma and the rest of the team in Marylebone & Mayfair. All the best, Marsh & Parsons
4/5
GoogleSam and Charles helped me with the sale of my flat. They were a pleasure to work with and went above and beyond to ensure the sale of the flat was completed as quickly and smoothly as possible.
Dear Connie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, lesley
5/5
GoogleGreat and efficient staff. Was easy and pleasant to work with.
Dear Akilia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleGreat job by Paul Sulken of The Marylebone office very professional and knowledgeable.. would recommend him
Dear Brendon, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotDebbie has been very helpful and quick…
Debbie has been very helpful and quick in her responses, much appreciated!
5/5
TrustpilotViewed a property at Hawley Road with…
Viewed a property at Hawley Road with Scarlett Chadwick. Had a great experience. She was friendly, easy to deal with and really helpful throughout.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
GoogleKristine has been a pleasure to work with as my letting agent. Her professionalism, communication, and dedication to finding the right property have been exceptional. I highly recommend Kristine for her genuine care and expertise.
Dear Gerardo, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleCharles was so helpful with the buying process- would recommend him and the company.
Dear Zohra, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
5/5
GoogleI appreciated how Paul went the extra mile to dig out background info on the properties I was interested in, to help me make better informed decisions.
Dear Edward, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Paul. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team
5/5
Googlethe best experience i’ve had with an agency in London so far. Making the rental process easier and more pleasant than it actually is, all thanks to Kristine. Very sweet, kind and helpful !!
Dear Vassiliki, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Marilyn Plews, Customer Relations Team
5/5
GoogleKristine was great to work with, super responsive and helpful. Also super friendly and understanding of my needs / wants and budget!
Dear Simmi, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat and efficient staff
Great and efficient staff. Was easy and pleasant to work with.
Dear Akilla, Thank you for taking the time to leave a 5* review. Kind regards, Hayley
5/5
TrustpilotSince engaging with Conran/Marsh &…
Since engaging with Conran/Marsh & Parsons in July 2024, Mr.Owain Wilson has offered me an outstanding service. He's extremely efficient and courteous.
Dear Kamalasen, Thank you for your kind comments regarding Owain and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleDid a few viewings around the Marylebone / Mayfair area and definitely the best to work with Shoutout to Kristine, her enthusiasm and response times made an otherwise overwhelming search process very manageable
Dear Arvind, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a 5 star review. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotManagement Team were very professional
I had initially left a review regarding receiving unsolicited calls from a member of their team after stating multiple times that my partner and I would not be progressing with buying a home at this time.
Dear TL, Thank you for taking the time to leave a lovely updated review regarding a member of our management team. Kind regards, Lesley
5/5
GoogleGood experience. Lovely chap called Louis Bottcher showed me round and answered all our Qs. Would recommend highly. If only every agent was like this! Cheers
Dear Freddie, Thank you for your kind comments regarding Louis and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Hayley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
