Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
Google1. I rented a flat through this estate agent last year. We were through out by short notice. However the company is trying to charge us by saying we should stay in the flat for two months since the notice letter. Do not use them. It is horrible company with some unprofessional workers.
2. The flat I moved in was domestic cleaned. I used Marsh&Parsons expensive tenancy termination cleaning service when I moved out. However they refused to give receipt by saying the receipt by saying the receipt was for landlord. I made the payment, the receipt was for Landlord??????
Huiyun Lu
Lu · 24 October 2019
Agent replied · 22 October 2024
Dear Huiyun Lu. We’re sorry that the situation has clearly caused you some frustration. We were not managing the property but we can see your landlord gave the required 2 months notice. We can certainly arrange for one of our Tenancy Managers to call you to try and assist? Best wishes, M&P
★★★★★ 1/5
GoogleVery unprofessional sales agents. Marsh & Parsons need to address inappropriate staff behaviour.
Response to M&P Reply:
I already made a report to the person who runs this office and he didn’t even bother addressing it. I don’t have time to make more ignored reports.
Kristina · 25 February 2024
Agent replied · 22 October 2024
Dear Kristina, Thank you for your review although I am disappointed to hear your experience with our Marylebone and Mayfair office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@marshandparsons.co.uk and I will ask him to get in touch with you directly. Kind regards, Lesley, Customer Relations
★★★★★ 1/5
TrustpilotAllowed their seller to falsely…
Allowed their seller to falsely advertise there was a dishwasher, on a technicality. Refused to answer my emails or calls when I confronted them. Liars and scum.
Anthony · 19 December 2025
★★★★★ 1/5
TrustpilotPimlico Office
Pimlico Office - avoid avoid avoid
Arduino · 3 September 2025
Agent replied · 24 September 2025
Dear Arduino, I am sorry to read your 1* review comments. I understand that our Director has already been in touch to discuss this further with you. Kind regards, Lesley, Customer Relations
★★★★★ 4/5
GoogleA blue plaque commemorating the deceased John Lennon and George Harrison on the Baker Street frontage.
The Beatles short-lived foray into fashion, the 'Apple' boutique and Apple Corp. HQ offices were located here in 1967/8 in a building demolished in 1974 and replaced by this current pastiche.
A legendary mural designed by "The Fool" briefly covered the entire building. Imagine !
Currently an estate agent offices are situated on this site and subject here to numerous positive reviews.
Jeff · 24 October 2018
Agent replied · 22 October 2024
Hi Jeff. Thanks for leaving us feedback, we really appreciate hearing how we've done from our clients! All the best, M&P
★★★★★ 5/5
GoogleHad a great experience with Kristine - was professional and action oriented from the get-go. Didn’t end up finding a place with her this time round but would definitely recommend her if you are looking!
Real · 21 August 2025
★★★★★ 4/5
TrustpilotEffective
I used Marsh & Parsons to sell my property. It took a while - due to market conditions - but eventually succeeded.
M · 18 December 2025
★★★★★ 5/5
GoogleI was introduced to the property market through the point of view from the buyer and the tenant, so all my needs could be covered.
The team accompanied me throughout the transaction, even without having made any commitment of exclusivity or paid anything in advance.
The readiness and quick response of the team was decisive at the time of choosing my favorite agency to find a tenant and manage my property.
Juliana · 24 October 2019
Agent replied · 22 October 2024
Dear Juliana. Thank you for your kind review. All the best, M&P
★★★★★ 5/5
TrustpilotFriendly and efficient!
M & P....originally Conrans, have managed my property for 5+ years with Debbie Lewis at the helm.
Ms · 15 January 2026
★★★★★ 5/5
GoogleI just let my property through Marsh and Parsons (Baker St Branch) and I am very happy with the overall letting service they have provided. Working with Melissa Spence in the lettings team was seamless. The whole service was professional, speedy & thorough
Sabina · 23 October 2023
Agent replied · 22 October 2024
Dear Sabina, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience with Kristine! She immediately understood our needs and came up with great options for us. Super responsive and thorough!
Cindy · 4 December 2024
Agent replied · 11 December 2024
Dear Cindy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleDefinitely the best agent in Marylebone (and I have tried quite a few). Professional, always available, honest, and fighting very hard are a few ways to describe them. The entire team did an outstanding job, in particular Emma Clowes. She has got what you would dream to find in every agent: charm, professionalism and efficiency.
Nicolas · 24 October 2017
★★★★★ 5/5
GoogleGreat experience letting through M&P Marylebone - Kristine Rivera in particular was an absolute star, very responsive, friendly, and nailed the brief in terms of what I was looking for!
Sabina · 25 May 2024
Agent replied · 22 October 2024
Dear Sabina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient, Professional and Pleasure to deal with..
Debbie Lewis, brilliant again. Nothing is ever too much trouble. Very helpful, good advice and rapid response.
C · 16 December 2025
★★★★★ 5/5
GoogleMarsh and Parsons have been very responsive and attentive during our property transactions. In particular, Paul Sulkin has provided much appreciated experience, guidance and advice in navigating the complexities of the process.
Frances · 26 March 2024
Agent replied · 22 October 2024
Dear Frances, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Marylebone and Mayfair office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleIt was a smooth experience securing our property with Kristine's help throughout the process. Her professional commitment and communication skills are amazing. Would highly recommend service from Kristine.
Yicheng · 25 May 2024
Agent replied · 22 October 2024
Dear Yicheng, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleGreat service and great staff. I approached them to sell my flat in Oct. They listened and acted perfectly to my requirements and had managed to sell it to a cash buyer by Nov! I was so impressed and couldn't have asked for more! Emma C there was brilliant. If only other companies I've had dealings with could be as good as them! Well done team! MM
Michael · 24 October 2018
Agent replied · 22 October 2024
Dear Michael. Thanks for your kind words! I've passed these onto the team in Marylebone. All the best, M&P
★★★★★ 5/5
GoogleWe can't say enough thanks to Emma Clowes for finding the perfect property for us in Marylebone. Her local knowledge, professionalism and patience were unbeatable. We have already recommended Emma to a friend who has subsequently gone on to purchase through her and would have absolutely no hesitation in recommending her again.
Jane · 24 October 2017
★★★★★ 5/5
GoogleI am extremely impressed by this office and especially by Emma Clowes. Emma is the best estate agent I have worked with. She was very conscientious and completely understood my requirements and worked tirelessly to fulfill them. She was a pleasure to work with. I cannot reccomend her highly enough.
Georgia · 24 October 2016
★★★★★ 5/5
GoogleGreat service, very thoughtful treatment by the agents, and a lot of different properties for all needs
Sergio · 23 August 2024
Agent replied · 22 October 2024
Dear Sergio, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleIt was a nice experience. I feel so lucky to meet my agent Kristine who has been patient and helpful for us. Really appreciate what she has done for us. Thank you.
Sissi · 23 October 2023
Agent replied · 22 October 2024
Dear Sissi, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleExcellent service from Marsh & Parsons. Charlie Brandstatter in particular is excellent, he’s a fountain of knowledge and goes above + beyond for his clients. I would highly recommend to everyone!
Susan · 23 October 2023
Agent replied · 22 October 2024
Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
Googleavoid them rented a Property paid in full the next day they said they rented to someone else and after 10 days have to chase them to refund
Mehdi · 27 December 2023
Agent replied · 22 October 2024
Dear Mehdi, Thank you for sharing your feedback. We set high service standards and are very sorry to hear things did go as planned. We will be in contact as we’d like to make things right. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
GoogleBAD FOR LANDLORDS AS WELL AS TENANTS!
This horrific company advised our tenant to throw away any items she did not wish to keep without consulting us (almost £700 worth of kitchen supplies, hoover, etc). We only found out on the final inspection. M&P categorically refused to take responsibility.
At that time, we had long since de-instructed M&P from managing the property as our tenant had become increasingly furious with her terrible treatment nearly a year earlier, providing reams of email evidence verifying extremely rude replies and ignored correspondence.
At the same time, M&P advised our tenant was "difficult." We saw no evidence of this in the email chain and - along with their mistreatement and disrespect of my wife - we could only conclude that they were terribly sexist, thinking that because our tenant had complaints that she was "difficult" when in fact her complaints were raised in a fair and reasonable manner.
M&P refused to refund our management fee, despite all this. We made no request for refund of the lettings fee: this is only £300 we were talking about for three months of management.
When the tenant moved out, we severed our business with them and requested £579 back which they held on acount. They confirmed this amount in writing and agreed to send it back to us IN FULL.
Then, over the Christmas holidays and without explanation, they shorted us around £150.
This is by no means the full extend of their incompetence: though they were exceptional when we first used them three years ago, they rapidly deteriorated. They regularly irritated the tenant before last as well, and have treated my wife to regular sexist mis-treatment throughout, increasing in severity and disrespect.
This is a terrible boys club with no morals, no accountability.
DO NOT USE THEM.
Max · 23 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
