Trusted Agent profile · Camden
★★★★★
344 reviews across 2 platforms
Fairgate House, 2nd Floor, 78 New Oxford Street, London, WC1A 1HB, Camden, WC1A 1HB
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Camden, at Fairgate House, is rated 4.6 out of 5 across 344 reviews on two platforms, including 189 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Marsh & Parsons New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
1/5
Googleavoid them rented a Property paid in full the next day they said they rented to someone else and after 10 days have to chase them to refund
Dear Mehdi, Thank you for sharing your feedback. We set high service standards and are very sorry to hear things did go as planned. We will be in contact as we’d like to make things right. Kind regards, Lesley Alford, Customer Relations Team
1/5
GoogleBAD FOR LANDLORDS AS WELL AS TENANTS! This horrific company advised our tenant to throw away any items she did not wish to keep without consulting us (almost £700 worth of kitchen supplies, hoover, etc). We only found out on the final inspection. M&P categorically refused to take responsibility. At that time, we had long since de-instructed M&P from managing the property as our tenant had become increasingly furious with her terrible treatment nearly a year earlier, providing reams of email evidence verifying extremely rude replies and ignored correspondence. At the same time, M&P advised our tenant was "difficult." We saw no evidence of this in the email chain and - along with their mistreatement and disrespect of my wife - we could only conclude that they were terribly sexist, thinking that because our tenant had complaints that she was "difficult" when in fact her complaints were raised in a fair and reasonable manner. M&P refused to refund our management fee, despite all this. We made no request for refund of the lettings fee: this is only £300 we were talking about for three months of management. When the tenant moved out, we severed our business with them and requested £579 back which they held on acount. They confirmed this amount in writing and agreed to send it back to us IN FULL. Then, over the Christmas holidays and without explanation, they shorted us around £150. This is by no means the full extend of their incompetence: though they were exceptional when we first used them three years ago, they rapidly deteriorated. They regularly irritated the tenant before last as well, and have treated my wife to regular sexist mis-treatment throughout, increasing in severity and disrespect. This is a terrible boys club with no morals, no accountability. DO NOT USE THEM.
5/5
GoogleI love to work with Melissa, she is amazing to deal with it, really experiences with local knowledge. really quick to secure deal for us. Thanks you !
Dear Yang Jiao, We really appreciate you taking the time to leave such lovely comments about Melissa. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotWe just had a viewing with Mohammed in…
We just had a viewing with Mohammed in marsh and parsons in the Willesden branch.
5/5
GoogleI had an excellent experience with this team!
Dear kajsa, Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Katie
5/5
GoogleTop notch estate agent work from Phoebe
Dear Rupert, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley
5/5
TrustpilotFriendly and Welcoming
Had a great experience with Benjy, really helpful and knowledgeable. Didn’t have anything that suited me but would still recommend
5/5
Googlei was lucky enough to work with kristine, she was really helpful and nothing was too much hassle for her.
Dear Gabrielle, We really appreciate you taking the time to leave such lovely comments about Kristine. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleVery good experience selling through Marsh & Parsons in Marylebone. Emma Clowes was excellent to work with: highly professional and conscientious, and a good communicator. Definitely recommend.
5/5
TrustpilotDaniel W was great
Daniel W was great at sorting out our contract!
5/5
Google10/10 service by Kristine from M&P Marylebone!
Dear Maxine, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleA positive experience - Jack was most helpful & attentive at all times.....why can't more agents be as professional
5/5
GoogleThe sales team at Marsh & Parsons Marylebone did an excellent job marketing our 2 bed flat, which we have just sold at the asking price. David, Emma and Jack really worked for us - the sellers - fed back when we wanted it and came up with new ideas if things went a little quiet. A good effort and a team worth sticking with!
5/5
GoogleI was lucky enough to receive the help of Layna who took the time to listen to my need and showed me the most amazing properties!
Hi Jeff, thank you so much for taking the time to leave us this kind review! We're delighted that you're happy with your experience and will be sure to pass the feedback on. All the best, M&P
1/5
GoogleThis branch of M & P are where estate agents get a bad reputation. Totally unprofessional and worth steering clear of!
Dear Steve, we understand that the lettings manager has been in touch with you directly to discuss your comments. We are glad that this conversation had a positive outcome. All the best, M&P.
5/5
GoogleChris is the best letting agent in the area.
5/5
GoogleThoroughly helpful Emma Clowes (sales) was extremely helpful in trying to help me find a property, even coming in on a day off to do a viewing as I am out of town. She understood what I was looking for, and even though I bought elsewhere she was charming and friendly throughout
5/5
GoogleMarsh & Parsons in Marylebone we very welcoming and professional in helping me find a beautiful flat. Its such a joy finding great estate agents which take the stress out of finding a flat and making it an enjoyable experience. I highly recommend to others!
5/5
GoogleRating only, no written review.
Dear Fadi, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma
5/5
GoogleBought two properties from Marsh and Parsons (both from Ms Emma Clowes). Great to deal with. Very professional unlike some more aggressive ones (you know who) or those who are less reliable / responsive during a transaction.
5/5
GoogleRating only, no written review.
Dear Vennela, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
5/5
GoogleWe have used Marsh & Parsons to both let and sell a number of properties in Marylebone and they have outstanding. Professional, proactive and easy to deal with. We couldn't recommend them highly enough.
5/5
TrustpilotOwain is a super star.
Rating only, no written review.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
5/5
TrustpilotAmazing service
Dear Zahra, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
