5/5
TrustpilotEdward was efficient and easy to work…
Edward was efficient and easy to work with
Trusted Agent profile · Camden
Marsh & Parsons New Homes reviews in Camden
★★★★★
344 reviews across 2 platforms
Fairgate House, 2nd Floor, 78 New Oxford Street, London, WC1A 1HB, Camden, WC1A 1HB
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Camden, at Fairgate House, is rated 4.6 out of 5 across 344 reviews on two platforms, including 189 Google reviews rated 4.7.
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Reviews
Every review we hold for the Camden office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleLucas was extremely helpful towards myself and my friends, as students it was our first time looking for a place and he was incredibly kind and offered lots of advice. We’re very thankful for his help, and for making us feel so comfortable :)
Agent replied · 22 October 2024
Dear Laylo, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
GoogleEllie showed me a number of apartments to rent and was extremely courteous and professional. Ellie has a very warm manner, and listens and understands your priorities. She kept me in mind when new apartments came up and was definitely one of the best real estate agents I spoke to in my apartment hunt.
Agent replied · 11 October 2026
Dear Georgia, Thank you for taking the time to leave a lovely review regarding Ellie. Kind regards, Hayley
5/5
TrustpilotBeen managed by Owain for several years…
Been managed by Owain for several years now and he has always dealt with queries with the urgency they require in a professional manner. He's made life renting with Conran much easier.
Agent replied · 28 May 2026
Dear Vic, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
GoogleKristine provided outstanding service during my apartment search. I have came across Marsh & Parsons and thought I would stop by and leave my contact details. She is very professional, communicative and action-oriented, she carefully made notes about my preferences in an apartment and she has in-depth knowledge about the market in the area. She immediately found two flats for me to visit in two hours! We talked about my impressions of the flats and she made sure my concerns were heard and took immediate action to connect with the landlord about them. She was very responsive and quick in the process as well. Although I rented through another company, her commitment to understanding my needs and providing tailored options was genuinely remarkable. I would definitely recommend working with Kristine!
Agent replied · 11 December 2024
Dear İlknur, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley
5/5
GoogleI truly appreciate your help and support in finding a rental place. Your guidance, patience, and effort made the process so much easier, and I’m really happy with my new home. Thank you again for all your help, Ellie, and the whole team at Marsh & Parsons. Best regards, Enkhdulguun
Agent replied · 11 October 2026
Dear Enkhdulguun, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley
5/5
TrustpilotProblem solved!
Debbie solved a problem for us that had been going on for some time!
Agent replied · 24 September 2026
Dear Katie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Hayley
5/5
GoogleThanks for great experience and being highly professional. The team here can be relied on and an extra special thanks to Kristine for being highly responsive.
5/5
TrustpilotMichael has been very considerate and…
Michael has been very considerate and helpful.
2/5
TrustpilotCould have better manners
Got rescheduled a couple of times without any proper reason given, and there hasn’t been a single apology throughout, even though it always happened at the last minute.
Agent replied · 28 May 2026
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Hayley, Customer Relations
5/5
TrustpilotI’ve had a great experience with Eryk…
I’ve had a great experience with Eryk at Marsh & Parsons. He helped me secure reliable tenants quickly and has managed communication smoothly throughout. Eryk is always responsive and clear, and he works efficiently between me and the tenants to ensure everything runs well. Highly recommend!
5/5
TrustpilotHelpful team and answered my questions…
Helpful team and answered my questions when needed
Agent replied · 24 September 2026
Dear Matt, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotDebbie Lewis - Professional and Reliable Support
We have had a great experience with Debbie Lewis and entire Marsh & Parsons Team, who has been managing our property for the past few years.
Agent replied · 28 May 2026
Dear Paras, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Hayley
5/5
GoogleLoved the experience with Marsh and Parsons. We worked with Kristine, and right from apartments showing, till after moving, she was very responsive and was able to take care of all the requests we had. Highly recommend them.
Agent replied · 22 October 2024
Dear Vishal, We really appreciate you taking the time to leave such lovely comments about Kristine. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSupport with move out
Michael was great to communicate with about moving out of my apartment. We had quite a few questions and requests, and he handled them swiftly.
5/5
GoogleI wanted to share a quick review of my experience working with Iria in the M&P Marylebone office. Iria was professional and worked very hard for my girlfriend and I during our search and leasing process. I would work with Iria again in a heartbeat!
Agent replied · 22 October 2024
Dear Joey, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleI had an excellent experience with Marsh & Parsons! Kristine was incredibly knowledgeable, communicative, and efficient throughout the entire process. She made everything seamless and stress-free as an international client. I highly recommend their services!
Agent replied · 22 October 2024
Dear Kristen, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kristine. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI would definitely recommend! Very friendly and helpful agents, great experience with Kimberley!
Agent replied · 11 October 2026
Dear Maria, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
1/5
TrustpilotDo not ever rent from Marsh and Parsons…
DO NOT RENT FROM MARSH AND PARSONS. Pick any other real estate company. Especially avoid the pimlico location. Marsh and Parsons has no customer service. They don’t value the tenants or ever try to help them. They are unresponsive. And when they do respond they are pushy, manipulative, forcing tenants to sign contracts without allowing them time to review them. Refusing to show clean decent apartments and forcing people to accept apartments they don’t want simply because the apartment hasn’t rented so they need to maintain a good reputation with the landlord. The prioritize the rentals that are on the market without renting for awhile despite that those are on the market because they have issues. No one wants to rent them. They talk behind the tenants back and send destructive emails.
5/5
TrustpilotTook over managing my rental property…
Baran M took over managing my rental property and is doing a stellar job. Super well organized and efficient.
Agent replied · 28 May 2026
Dear Huang, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI have worked with Kristine and it has been a very pleasant experience. Kristine is very professional also helpful for sharing information and giving advice. It was our pleasure to work with Kristine and looking forward to continuing working with her and Marsh & Parsons.
Agent replied · 22 October 2024
Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleKristine is very reliable, honest and helpful. I recommend her to anyone who is looking for rent here in london
Agent replied · 23 January 2025
Dear Salma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
GoogleAmazing service. Sam Preece handled a very complicated transaction with patience and efficiency. Highly recommeded!
Agent replied · 11 October 2026
Dear Alexandros, Thank you for your kind comments regarding Sam and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
1/5
TrustpilotSigned Agreement, Funds Paid, Then Inconsistent and Misleading Communication
I had a very disappointing experience with Marsh & Parsons during a tenancy process.
Agent replied · 24 June 2026
Dear Lucas, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Hayley, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Marsh & Parsons New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
