Trusted Agent profile · Camden
★★★★★
309 reviews across 2 platforms
Fairgate House, 2nd Floor, 78 New Oxford Street, London, WC1A 1HB, Camden, WC1A 1HB
Marsh & Parsons's office in Camden, at Fairgate House, is rated 4.6 out of 5 across 309 reviews on two platforms, including 159 Google reviews rated 4.7.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
GoogleHad a great experience of buying a property through Marsh & Parsons. Happy with the service and help to get the sale through quickly. Thanks to Sam & Will!
Dear Minakshi, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
GoogleHad a great chat with Melissa, and she was an absolute pleasure to speak to. I’ve dealt with numerous estate agents over the years, and even though I’m not looking to let or sell my property anytime soon, I felt it was well worth leaving a …
Dear Josef, Thank you for your kind comments regarding Melissa and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotDebbie Lewis…
I would like to appreciate Debbie Lewis for being so amazing and quick with her response.. Debbie has always helped us to resolve our queries and has done her best to get a solution as quick as possible....
Dear Ruhani, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
TrustpilotLong-standing good service
I have long-standing dealings with Marsh & Parsons, always reliable and thorough. Recently I needed specific information and documents, then I had a query which required confirmation. Michael Stout responded quickly with exactly what I requested. Excellent service.
Dear Joanna, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
TrustpilotKisha was kind
Kisha was kind, responsive, and helpful. Previous people in Kisha's position have been unnecessarily harsh in these circumstances, but Kisha was reasonable and nice to me, as well as communicating efficiently :)
1/5
GoogleEverything is overpriced from the display, I mean 3 million pounds for a garage and 5-6 thousands pounds per month for a one or two bed flat in London. Not suitable for British citizens, only suits the foreign unknown who are trying to seek shelter here for their reasons ....!
Dear v, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Lesley, Customer Relations Team
1/5
TrustpilotMy experience with Marsh & Parsons has…
My experience with Marsh & Parsons has been disappointing, particularly regarding professionalism, communication, and the way tenant concerns are handled.
Dear Joseph, I am sorry to read your 1* review comments. I have passed them to our Director as we are keen to discuss this further with you and will be in contact. Kind regards, Hayley, Customer Relation
5/5
GoogleI have been dealing with Marsh and Parsons Marylebone throughout a very lengthy exchange. Which wasn't their fault. However they kept their cool even when things seemed bleak, and in the end the buyer did complete. We achieved a very good …
Dear Marc, Thank you for your kind comments regarding the Marylebone team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
GoogleGreat agency, would really recommend using them! Special mention to Kristine!
Dear Joe, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
5/5
TrustpilotEdward was efficient and easy to work…
Edward was efficient and easy to work with
5/5
GoogleWe were helped by Kristine, she is super involved , hands on, really cares about what you are looking for, and very transparent. Where other agencies made it hard for us to do viewings after 5pm, she would always find a way to make things work. Really great experience!
Dear Celine, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kristine. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team.
5/5
GoogleLucas was extremely helpful towards myself and my friends, as students it was our first time looking for a place and he was incredibly kind and offered lots of advice. We’re very thankful for his help, and for making us feel so comfortable :)
Dear Laylo, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotBeen managed by Owain for several years…
Been managed by Owain for several years now and he has always dealt with queries with the urgency they require in a professional manner. He's made life renting with Conran much easier.
Dear Vic, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley
5/5
GoogleKristine provided outstanding service during my apartment search. I have came across Marsh & Parsons and thought I would stop by and leave my contact details. She is very professional, communicative and action-oriented, she carefully made notes about my preferences in an apartment and she has in-depth knowledge about the market in the area. She immediately found two flats for me to visit in two hours! We talked about my impressions of the flats and she made sure my concerns were heard and took immediate action to connect with the landlord about them. She was very responsive and quick in the process as well. Although I rented through another company, her commitment to understanding my needs and providing tailored options was genuinely remarkable. I would definitely recommend working with Kristine!
Dear İlknur, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley
5/5
TrustpilotProblem solved!
Debbie solved a problem for us that had been going on for some time!
Dear Katie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Hayley
5/5
GoogleThanks for great experience and being highly professional. The team here can be relied on and an extra special thanks to Kristine for being highly responsive.
5/5
GoogleAn incredible experience all round. I’ve had multiple phone calls with Kristine, and she has been absolutely fantastic from start to finish. She was incredibly helpful, knowledgeable, and friendly; we even shared a few laughs along the …
Dear Konstantin, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
TrustpilotMichael has been very considerate and…
Michael has been very considerate and helpful.
2/5
TrustpilotCould have better manners
Got rescheduled a couple of times without any proper reason given, and there hasn’t been a single apology throughout, even though it always happened at the last minute.
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Hayley, Customer Relations
5/5
TrustpilotI’ve had a great experience with Eryk…
I’ve had a great experience with Eryk at Marsh & Parsons. He helped me secure reliable tenants quickly and has managed communication smoothly throughout. Eryk is always responsive and clear, and he works efficiently between me and the tenants to ensure everything runs well. Highly recommend!
5/5
GoogleFrom our first phone call to our final conversation, I always felt I was in exceptionally capable hands with Jordan, even with the more complex aspects. Jordan has put a lot of thought and time into the whole process and went the extra mile for me with no ifs or buts. Whether it was going through different options, clarifying details, or simply easing my concerns, he was there for it all. I felt well understood from the very first second and can only say: you don't come across so much heart every day, especially not in London’s real estate market.
Dear Kira, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
GoogleI would like to highlight my recent experience of a viewing done by Louis Bottcher. I have never felt so comfortable in a viewing as the one I had with Louis who was leading me around professionally, answering all my tedious questions and …
Dear Max, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Louis. Please do not hesitate to contact us again. Kind regards, Hayley
5/5
TrustpilotHelpful team and answered my questions…
Helpful team and answered my questions when needed
Dear Matt, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleI had a great experience with Kristine from start to finish. She was professional, responsive, and genuinely helpful throughout the entire process. Kristine communicated clearly, kept me informed at every stage, and made what can often be a …
Dear Enerkhen, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Hayley
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
