Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom our first phone call to our final conversation, I always felt I was in exceptionally capable hands with Jordan, even with the more complex aspects. Jordan has put a lot of thought and time into the whole process and went the extra mile for me with no ifs or buts. Whether it was going through different options, clarifying details, or simply easing my concerns, he was there for it all. I felt well understood from the very first second and can only say: you don't come across so much heart every day, especially not in London’s real estate market.
Kira · 28 October 2024
Agent replied · 11 November 2024
Dear Kira, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Lesley
★★★★★ 5/5
TrustpilotHelpful team and answered my questions…
Helpful team and answered my questions when needed
Matt · 8 September 2026
Agent replied · 24 September 2026
Dear Matt, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
TrustpilotDebbie Lewis - Professional and Reliable Support
We have had a great experience with Debbie Lewis and entire Marsh & Parsons Team, who has been managing our property for the past few years.
Paras · 29 April 2026
Agent replied · 28 May 2026
Dear Paras, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Hayley
★★★★★ 5/5
TrustpilotSupport with move out
Michael was great to communicate with about moving out of my apartment. We had quite a few questions and requests, and he handled them swiftly.
Bella · 16 December 2025
★★★★★ 5/5
GoogleLoved the experience with Marsh and Parsons. We worked with Kristine, and right from apartments showing, till after moving, she was very responsive and was able to take care of all the requests we had. Highly recommend them.
Vishal · 25 May 2024
Agent replied · 22 October 2024
Dear Vishal, We really appreciate you taking the time to leave such lovely comments about Kristine. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleI wanted to share a quick review of my experience working with Iria in the M&P Marylebone office. Iria was professional and worked very hard for my girlfriend and I during our search and leasing process. I would work with Iria again in a heartbeat!
Joey · 27 December 2023
Agent replied · 22 October 2024
Dear Joey, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleI had an excellent experience with Marsh & Parsons! Kristine was incredibly knowledgeable, communicative, and efficient throughout the entire process. She made everything seamless and stress-free as an international client. I highly recommend their services!
Kristen · 24 June 2024
Agent replied · 22 October 2024
Dear Kristen, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kristine. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleI would definitely recommend! Very friendly and helpful agents, great experience with Kimberley!
Maria · 11 July 2026
Agent replied · 11 October 2026
Dear Maria, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
TrustpilotTook over managing my rental property…
Baran M took over managing my rental property and is doing a stellar job. Super well organized and efficient.
Huang · 28 May 2026
Agent replied · 28 May 2026
Dear Huang, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 1/5
TrustpilotDo not ever rent from Marsh and Parsons…
DO NOT RENT FROM MARSH AND PARSONS. Pick any other real estate company. Especially avoid the pimlico location. Marsh and Parsons has no customer service. They don’t value the tenants or ever try to help them. They are unresponsive. And when they do respond they are pushy, manipulative, forcing tenants to sign contracts without allowing them time to review them. Refusing to show clean decent apartments and forcing people to accept apartments they don’t want simply because the apartment hasn’t rented so they need to maintain a good reputation with the landlord. The prioritize the rentals that are on the market without renting for awhile despite that those are on the market because they have issues. No one wants to rent them. They talk behind the tenants back and send destructive emails.
Jimmy · 21 September 2025
★★★★★ 5/5
GoogleKristine is very reliable, honest and helpful.
I recommend her to anyone who is looking for rent here in london
Salma · 16 January 2025
Agent replied · 23 January 2025
Dear Salma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
★★★★★ 5/5
GoogleI have worked with Kristine and it has been a very pleasant experience. Kristine is very professional also helpful for sharing information and giving advice. It was our pleasure to work with Kristine and looking forward to continuing working with her and Marsh & Parsons.
Sunny · 23 October 2023
Agent replied · 22 October 2024
Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleAmazing service. Sam Preece handled a very complicated transaction with patience and efficiency. Highly recommeded!
Alexandros · 11 June 2026
Agent replied · 11 October 2026
Dear Alexandros, Thank you for your kind comments regarding Sam and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 1/5
TrustpilotSigned Agreement, Funds Paid, Then Inconsistent and Misleading Communication
I had a very disappointing experience with Marsh & Parsons during a tenancy process.
Lucas · 12 June 2026
Agent replied · 24 June 2026
Dear Lucas, I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you.. Kind regards, Hayley, Customer Relations
★★★★★ 5/5
TrustpilotLetting my property with Marsh and…
Letting my property with Marsh and Parsons has been a very positive experience over the last two years.
Jane · 12 May 2026
Agent replied · 28 May 2026
Dear Jane, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleI have just recently rented my first apartment here in London through Marsh & Parsons, Melissa helped show me around and gave me fantastic options to chose from and made me feel super comfortable. I would definitely recommend Melissa to friends and family.
Jessica · 23 October 2023
Agent replied · 22 October 2024
Dear Jessica, Thank you for your kind comments regarding Melissa and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotMr Owain Wilson
Mr Owain Wilson, who came for property inspection was really polite. He had to wait for 10 minutes for me to reach home and the work was done really quick. He also helped to operate the heater as I didn't knew how to switch it on.
Romy · 9 June 2026
★★★★★ 5/5
TrustpilotI am very happy to have my flat looked…
I am very happy to have my flat looked after by Marsh & Parsons.
Oki · 4 June 2026
Agent replied · 24 June 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley
★★★★★ 5/5
GoogleFirst class service from Paul and Sam who did a fantastic highly professional service from start to completion.
Many thanks
Francis · 16 April 2026
Agent replied · 11 October 2026
Dear Francis, Thank you for your kind comments regarding the Marylebone & Mayfair team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 5/5
GoogleGreat professional service.
Nina · 11 August 2026
Agent replied · 11 October 2026
Dear Nina, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleI had an amazing experience with Ellie, she really worked very hard helping me find the right property and always felt like she was going out of her way to make sure I found what I was looking for. Thank you very much!
Nadim · 16 September 2025
Agent replied · 23 September 2025
Dear Nadim, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 5/5
GoogleI had an amazing experience with this agency thanks to Ellie.
She was efficient, responsive, and got me set up with an apartment faster than I expected.
I highly recommend this agency!
Yahya · 25 July 2025
★★★★★ 5/5
TrustpilotMichael was very professional
Michael was very courteous and professional and immediately sorted our refund for us. Great service- very pleased!
Richard · 19 December 2025
★★★★★ 5/5
GoogleKristine is a real rock star!! She’s always quick, communicative, and easy to work with. Most importantly, Kristine is super competent to help get things done. I’d highly recommend her!
Jo · 25 May 2024
Agent replied · 22 October 2024
Dear Jo Dong , We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kristine. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
