Marsh & Parsons Camden reviews

★★★★★ 5/5

Trustpilot

Elisabeth Ppasa

Elisabeth Ppasa, Property Manager, Marsh & ParsonsThe important thing is to have a Property Manager who is a) unfazed by anything, b) quick in response, but c) can also act quickly on their own initiative. Elisabeth Ppasa is all these things and more - very proactive and going the extra mile for property owners who have opted for the full management service. This was the first time I have put my property in the hands of a managing agent and I can thoroughly recommend Elisabeth Ppasa.

Neil · 29 April 2024

★★★★★ 5/5

Google

Top Marks for Scarlett. Her knowledge of Camden is unmatched she really understands the area, the market, and what makes each neighbourhood unique. She was incredibly patient throughout the whole process, always taking the time to answer my questions and explain everything clearly. Her positivity made the experience genuinely enjoyable, and her passion for helping people find the right home really shines through. I couldn’t recommend Scarlett more highly!

Josh · 15 November 2025

★★★★★ 5/5

Trustpilot

Much better than managing it myself

Using Marsh and Parsons property management service was an enormous improvement from trying to manage the tenancy as a landlord. Elisabeth was fantastic as a managing agent. All issues were resolved swiftly with the absolute minimum amount of admin and engagement required from me. This was a huge improvement from the laborious approach to liaising with tenants and contractors myself to try to triangulate and resolve issues and attendance. Highly recommend.

Alex · 20 September 2024

★★★★★ 5/5

Google

I was genuinely impressed by Marsh & Parsons and the quality of service they offer, and would definitely recommend - there's something very refreshing about their approach. Scarlett went above and beyond in her efforts to help me reach a deal, and as well as being a pleasure to deal with was a professional and reassuring presence at every stage of the process, which was completely invaluable and hugely appreciated. Thanks too to Kevin for all his efforts over the weekend to keep the lines of communication open, which was also greatly appreciated.

Julian · 19 July 2025

★★★★★ 5/5

Trustpilot

Quick & easy change of occupancy

We rent a property through Marsh and Parsons and opted for a change of occupancy so we could exit our contract early. The entire team has been really helpful and Jasmin in particular has been a big help to us. Jasmin has been very professional and efficient with her communication throughout the process. We had a slight issue with Rightmove regarding tenant referencing (no fault of Marsh and Parsons) and she resolved the issue promptly. She's also been very patient in answering my countless questions!

Mel · 4 April 2024

★★★★★ 5/5

Google

Gyan is probably the nicest and most attentive agent I’ve ever come across in my flat search history. He really takes the time to listen to your requirements/budget etc and actually takes note of it all. I’ve dealt with many agents in the past who just send you whatever they’ve got- but Gyan is much more bespoke and really wants to make sure you find your perfect home. He remembers all the small things that make such a difference. Although I found a new place elsewhere, I’ll be sure to reach out to him if I ever need to move again. I’m gutted he’s not my agent now! Thanks for your help.

Charlotte · 29 March 2024

★★★★★ 5/5

Trustpilot

Great and helpful Team!

Great and helpful Team (I dealt with Baran). Supportive and ready to answer any questions I had.

Farah · 22 April 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis is a fabulous property…

Debbie Lewis is a fabulous property manager. Debbie is attentive, helpful and professional.

Michelle · 21 May 2026

★★★★★ 5/5

Trustpilot

Debbie lewis

Debbie is a very professional agent, patient and quick to respond all the time, highly recommend.

Helen · 28 April 2026

★★★★★ 5/5

Trustpilot

Highly recommend Harry Bunn!

Harry Bunn was my property manager at a Marsh and Parsons-managed property for a year. As a tenant, I could not have asked for a more caring, communicative property manager. He went out of his way to resolve issues and answer questions in a timely manner, liaising between me and the landlord effectively, to serve both parties' interests. I owe the comfort and joy of my stay there in large part to the care and professionalism with which Harry took on his role -- highly recommend working with Marsh and Parsons and having Harry as your property manager!

A · 14 March 2024

★★★★★ 5/5

Google

I just wanted to give a shoutout to Alex for being genuinely brilliant throughout the whole letting process. From the very first viewing, she was super helpful to talk to, and made everything feel a lot less stressful. Thank you so much!

Eliza · 1 September 2025

★★★★★ 5/5

Trustpilot

Highly Recommended, personal service

Michael and Liv have been super helpful and supportive navigating some issues with my current tenants and then finding me some great new tenants very quickly. I highly recommend their services, always prompt to reply, honestly and thoughtfully deal with any questions

Mrs · 22 September 2026

★★★★★ 5/5

Trustpilot

Excellent Service By Trustworthy Professionals

As a client of the Marsh & Parsons Management Service for some time now, I can confidently say that Charles Caine is one of the best rounded, most committed and trusted professionals I have encountered.Working with Charles is easy, joyful and generates peace of mind, he is always willing to provide an array of options for any issue that may arise and is readily available to share both his experience and counsel.If you are looking to trust someone with your asset, ensuring compliance with related legislation as well as the efficient management of your property, Charles Caine and his team could be an excellent choice.

Tatiana · 26 February 2024

★★★★★ 1/5

Trustpilot

Won’t be using again

I had a really poor experience with M&P. I entered my flat contract on assurances that I later found out were false, found processes that should have taken weeks to take months, and communication was consistently unhelpful. I’m really sorry to say I wouldn’t use them again.

London · 19 August 2026

★★★★★ 5/5

Trustpilot

Fantastic and very helpful staff

Everyone at Marsh&Parsons has been a fantastic help. From finding our dream flat to property management, all is very well organized and everyone is incredibly kind and patient. Special shout out to Lewis, who was an absolute pleasure to work with.We had a million questions throughout the process and have not once been met with impatience. Now, having moved in, our property manager Emily is taking care of everything very quickly and has been super helpful with any teething issues.

Liz · 22 February 2024

★★★★★ 5/5

Trustpilot

Thanks Charmaine for your expertise in…

Thanks Charmaine for your expertise in helping with our inquiry’s and for putting our minds at ease

Michael · 10 April 2026

★★★★★ 5/5

Trustpilot

Abdullah was incredibly helpful during emergency

2 weeks ago the toilet in our flat experienced a severe clog and required multiple visits from plumbing engineers. Abdullah Leghari (our property manager) was extremely responsive during the day of the incident and was able to help us arrange for a plumber to come that very same day! The plumber was unable to resolve the issue, and we were left without a working toilet for over a week. Thankfully Abdullah was consistently on top of this issue, pushing and chasing the plumbing company. Thanks to his efforts they were finally able to send someone over and the issue has been completely resolved!! He truly went above and beyond to help us resolve this!

Mason · 14 February 2024

★★★★★ 1/5

Trustpilot

Categorically Never Use M&P For Lettings Management

My wife and I have been using the Stockwell branch of Marsh and Parsons as our lettings manager since October. Considering their large management fee, they have been outright horrendous. The flat below reported a leak at the start of November. Since then we have had 4 visits to our property by various contractors who have all failed to diagnose a leaky shower. The leak is still undiagnosed and the bill still accrues. We are at over 3 months to repair a leak. 3 months! In another incident we had a fire suppression system burst in December, a totally anomalous event causing a small amount of flooding. On the one day we needed their active and immediate assistance they were awful. Contact was intermittent, clear instructions not followed, and their lack of care and concern was incredible. Had we not intervened almost nothing would have been achieved and our tenants would have been left in the lurch.The whole point of managed service is so you can forget about your property and let it be run by professionals. That is what the not insignificant cost is taking care of. However Marsh and Parsons have caused more issues than they have solved and we would have saved more time, money and importantly stress, doing it all ourselves. We have had to direct or hold their hand at every turn, pushing for updates, chasing results. Crucially do not expect anyone from their management team or with any seniority to step in or make a difference. They wont.The moment we can, we will be extricating ourselves from this service. A shame as we had planned to sell our house with them but this experience has been beyond poor.

Jakeleighton · 5 February 2024

★★★★★ 3/5

Trustpilot

Professional but still with error

Overall Marsh & Parsons are very professional and work according the all UK regulated standards in a diligent way. They are a trustful organization in this manner. However, my scheduled move-in date was pushed back by almost two weeks due to a last minute error in not realizing all the paperwork was in order. There was ample time (2 months) to have caught this earlier and pushing the move-in date back was very frustrating and resulted in a high personal and financial cost as flights, and accommodation were arranged with the initial move-in date in mind.

Onevares · 27 January 2024

★★★★★ 5/5

Trustpilot

I recently worked with Baran Mehmet at…

I recently worked with Baran Mehmet at Marsh & Parsons, and I cannot recommend his services highly enough. My situation was quite complicated, yet Baran handled everything with professionalism and efficiency.He provided clear, concise, and importantly timely information, making a stressful process feel much more manageable. His communication was excellent, and he always made sure we always understood options and next steps.

TimC · 6 December 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT OR BUY FROM THESE RIDICULOUS AMATEURS

Communicating with this agent has been an extremely unpleasant experience. The agents I've spoken with are rude, and everything they say is inappropriate, childish, and shows complete ignorance. They tell us we're not suitable for a house we applied for, for which they're asking even less price than we currently pay on another property. Nothing seems to be enough for these ignorant agents. They don't value good tenants, and therefore what they deserve is to be pursued by fraudster tenants who will tell them a bunch of lies and then stop paying the landlord or destroy the property... that's what they're looking for by neglecting the truly good tenants who have fulfilled their responsibilities their entire lives.

A · 18 November 2025

★★★★★ 5/5

Google

A big thank you to Rishi Singh for helping me buy my flat. He guided me through the entire process with great professionalism, keeping me informed and supported at every stage. Rishi was extremely responsive and attentive, always quick to address any questions or concerns I had. His proactive approach made the entire experience smooth and stress-free. I’d highly recommend him to anyone looking to buy a property.

Nia · 8 October 2025

★★★★★ 5/5

Google

Scarlett was extremely helpful and cheerful throughout the process. She was responsive, proactive, and attentive to our requests.

Elizabeth · 16 March 2026

★★★★★ 5/5

Trustpilot

Debbie Lewis 10/10

Debbie was incredibly helpful and proactive. She called directly and let us know about a problem we weren't aware of yet (a problem that was caused by ourselves), quickly guided us through fixing the problem and ultimately fixed it within a day. She was very kind and professional, and I could not be happier with how the overall interaction / issue was handled.

Matthew · 21 November 2025