Marsh & Parsons Camden reviews

★★★★★ 1/5

Trustpilot

Unprofessional & incompetent

We rented a flat at 1 Espalier Gardens, NW6 through Marsh & Parsons from August 2025 to September 2026. We would not recommend them to other tenants. No check-in inventory. No check-in inventory was carried out at the start of the tenancy. I asked Marsh & Parsons and the landlords for it, and in September 2026 it was confirmed that none exists. There were also no photos or videos of the flat's condition on move-in. A check-out assessment with nothing to compare against. Even so, Marsh & Parsons carried out a check-out review and found our end-of-tenancy clean "below standard." Our tenancy agreement measures cleanliness at check-out against the condition at check-in. Without a check-in record, that comparison cannot be made. On the strength of this review, we were asked to pay £348 for a Marsh & Parsons clean in return for the full deposit being released. This was despite us having the flat professionally cleaned twice before leaving, once on 18 September and again on 20 September with specialist equipment. Poor communication and lack professionalism. Our dealings with Marsh & Parsons throughout the tenancy were consistently poor. Basic legal paperwork wasn't handled properly: the Renters' Rights Information Sheet, which by law should have gone to both tenants, was only ever sent to my flatmate, not to me. After giving notice, the flat was being shown to prospective tenants. There were over 10 arranged viewings which were either not on time, cancelled last minute, or cancelled with no communication of the cancellation under the pretext of a fault in the system. Requests for things to be dealt with in writing were routinely ignored in favour of phone calls, often during working hours, which made it difficult to keep any reliable record of what had actually been agreed. Members of staff were often unprofessional and rude over these calls. When this was raised with the manager of the office, we felt that he dismissed our complaint. A letting agent's most basic job is to protect both sides by recording the property's condition at the start of a tenancy, keep tenants properly informed of their legal rights, and communicate professionally. Marsh & Parsons fell short on all three. Prospective tenants should make sure a full check-in inventory is completed and signed before they move in.

Heyitslexy · 26 September 2026

★★★★★ 5/5

Google

James Bruckner was absolutely brilliant throughout the whole process of letting my property. He was always there when I needed him, incredibly responsive, patient with all my questions, and very understanding throughout. What I appreciated most was how knowledgeable he is, especially when it comes to compliance and all the details that come with letting a property. He made the whole process feel much less stressful and was always happy to explain things properly. I genuinely felt very well looked after from start to finish. Thank you so much, James Bruckner, for all your help and patience, I really appreciated it!

Pelin · 10 September 2026

★★★★★ 5/5

Trustpilot

Great experience

Marsh & Parsons is a great estate agency with a wonderful team. In particular, Edward Shikabwali is a fantastic property manager. Throughout my tenancy, he has always been available, resourceful and incredibly helpful. His support, alongside Max Davies, was particularly valuable when I first moved into my flat, as several issues needed to be addressed and resolved. I’m very grateful for their responsiveness and support throughout my tenancy and would highly recommend both of them as property managers. In lettings, Ruben and Harry were always so helpful. What a team!

Jayne · 9 September 2026

★★★★★ 5/5

Trustpilot

Nerosh is the most knowledgeable and helpful person I have spoken to in the last 12 months.

Nerosh answered the phone promptly and personally.Iam often greeted with and answer phone message or passed on from one person to another . Nerosh is very knowledgeable about the renting services and actions required. He is calm and polite and very helpful.He answered all my queries and was able to organise the checkout on my preferred date . Nerosh is the most helpful person I have spoken to at Marsh and Parsons in the last year. Neros is a vital person in your team and you are very lucky to find such a good tenancy manager.I think Nerosh should train your other staff because I have had so many problems with your staff who quite honestly haven’t a clue of renting services .

Amalia · 27 August 2026

★★★★★ 5/5

Trustpilot

Review

Review We’ve had a fantastic experience with Marsh & Parsons. The team has been incredibly responsive, helpful and professional throughout, and any issues we’ve had have always been dealt with quickly and efficiently. A special thank you to Anne Angus and her team for all their help and support, they’ve been brilliant from start to finish. We would absolutely love to have them as our agents again in the future and wouldn’t hesitate to recommend them!

Janica · 27 August 2026

★★★★★ 5/5

Google

Rishi made me feel totally reassured as a first time buyer. He was always professional, transparent and communicative throughout the whole process. I always felt put first as a customer and in safe hands. I found the level of service from Rishi and the Marsh and Parsons team flawless and would totally recommend to anyone buying or selling. Thank you again so much for this outstanding level of service.

Alice · 26 September 2026

★★★★★ 5/5

Google

We have just sold our flat through Marsh and Parsons and really valued the effort Martin, Natalia and the team all put in to the sale. Natalia was always very efficient and incredibly diplomatic in dealing with what can be an emotive and stressful situation. The sale went through in good time and I believe both sides are happy with the outcome. Thank you.

Luci · 19 September 2026

★★★★★ 5/5

Trustpilot

Great service from team manager

Me and my partner have been tenants in a Marsh & Parsons managed property since October 2025. We’ve been dealing with Debbie Lewis in regards to property maintenance over the course of this time. Debbie has been incredibly helpful, kind and conscientious in dealing with our queries, she also gets things done incredibly quickly. We’ve had a nice time with marsh & parsons and can’t recommend working with Debbie enough :)

Bev · 3 August 2026

★★★★★ 5/5

Google

James has been excellent throughout our property search. He is proactive in identifying suitable properties, takes the time to ask the right questions to understand our requirements, and is always upfront and honest in his advice. His communication has been professional and responsive, making the entire process smooth and stress-free. I would highly recommend James to anyone looking for a knowledgeable and trustworthy letting agent.

Lui · 10 September 2026

★★★★★ 5/5

Trustpilot

Best Estate Agents

The team at Greenwich are fantastic, they’ve helped me sell a house and have managed my rental property for nearly 10 years. They are also super helpful and friendly when you chat to them and have lots of insight. Debbie Lewis is a delight to work with and brilliant at managing landlords and tenants. I wouldn’t trust any other agency with my property.

Beth · 17 September 2026

★★★★★ 5/5

Google

Had a great experience speaking with James about finding my next property. He was approachable, attentive and genuinely interested in helping me find somewhere that suited what I was after. Communication was excellent and nothing felt like too much trouble. A really positive experience with Marsh & Parsons, James is a credit to the team and I’d definitely recommend speaking with him.

Alfie · 10 September 2026

★★★★★ 5/5

Google

Alexandra Ciolan from Marsh & Parsons has been amazing. As a first-time renter I was feeling quite stressed about securing a flat, but Alex was always quick to respond to any queries, kept me informed throughout the process and helped negotiate a move-in date that worked best for us. I would highly recommend Marsh & Parsons to anyone looking to rent in the area. Thanks Alex!

Oliver · 10 August 2026

★★★★★ 5/5

Google

Letting a flat can be very stressful, especially in times of uncertainty. Since the beginning, Eva has always been incredibly assuring, informative, plus she leads a brilliant team at Marsh & Parsons who has been able to take the stress off my shoulders, offer a high quality and efficient property management service. I would especially like to say a huge thanks to Scarlett Chadwick and cannot recommend her enough! Scarlett listened to my past experiences, understood the qualities of the flat, and did a fantastic job at matching the tenants, securing the tenancy and dealing with the entire process compliance & admin smoothly. Scarlett is incredibly diligent and is always quick to respond to issues, and was able to handle sensitive communications between different parties to maintain a positive experience. Thank you so much Scarlett for all your help!

Nina · 14 April 2026

★★★★★ 5/5

Google

After 19 years with another agent, I decided to move on due to their increasingly corporate and, at times, arrogant attitude, and I’m very glad I did. Working with Eva and Scarlett from the lettings team at Marsh & Parsons, Camden has been great. They’ve been professional, proactive, and efficient, keeping me informed throughout; I felt they genuinely care about my property and my needs as a landlord, rather than treating me like just another listing. What really stood out was their willingness to go above and beyond, at one point, Scarlett even helped me carry a bed mattress down from my third-floor flat for disposal. That level of hands-on support is rare and very much appreciated. It’s refreshing to work with a team that combines expertise with a personal, attentive approach. I wouldn’t hesitate to recommend Marsh & Parsons to any landlord looking for a more thoughtful and dedicated service.

Risa · 19 March 2026

★★★★★ 5/5

Google

I have had a lovely experience working with Billy from Marsh & Parsons. Billy is extremely professional, committed and flexible. Billy has been great at tailoring my viewings to what works best for me and has provided a whole range of options. He is really great to work with and really has made the process of looking for a house as easy as possible. I highly recommend Billy to anyone looking for a reliable, accommodating, and dedicated real estate agent and would definitely work with him again.

Tilly · 19 March 2026

★★★★★ 5/5

Trustpilot

Marsh and Parsons were excellent from…

Marsh and Parsons were excellent from start to finish of my letting experience, they were always available to assist when needed and made my time working with them smooth and easy. Stefani Sengelieva was particularly helpful during the end of my tenancy with quick responses to any questions I had.

George · 23 September 2026

★★★★★ 5/5

Trustpilot

Solutions and Actions

This is my 1st year with Conran/Marsh & Parsons Estate Agents. There were a few teething problems with notices and with the tenants. Owain Wilson was very attentive and patient with my concerns. This was very encouraging. Owain was happy to expedite matters and took action to ensure there were no further inconvenience and delays to all concerned. I thank him for his patients because the situation was becoming stressful. Owain has a very friendly hands on approach to managing and offering solutions along with his team. Thank you

Angela · 17 February 2026

★★★★★ 5/5

Google

I had a great experience. The service was professional, friendly, and efficient throughout. James was particularly helpful and made me feel well looked after, always taking the time to answer any questions and keep me updated. I really appreciated how well I was treated and would happily recommend them to others.

Matt · 10 September 2026

★★★★★ 1/5

Trustpilot

Horrid

I rented a flat with my flatmate at 1 Espalier Gardens, NW6 through Marsh & Parsons from August 2025 to September 2026. We would not recommend them to other tenants. (1) No checkin inventory. No checkin inventory was carried out at the start of the tenancy. I asked Marsh & Parsons and the landlords it, and in September 2026 it was confirmed that none exists. There were also no photos or videos of the flat's condition on movein. A checkout assessment with nothing to compare against. Even so, Marsh & Parsons carried out a checkout review and found our endoftenancy clean "below standard." Our tenancy agreement measures cleanliness at checkout against the condition at checkin. Without a checkin record, that comparison cannot be made. On the strength of this review, we were asked to pay over £300 for a Marsh & Parsons clean in the full deposit being released. This was despite us having the flat professionally cleaned twice before leaving, once on 18 September and again on 20 September with specialist equipment. (2) Poor communication and lack professionalism. (a) Our dealings with Marsh & Parsons throughout the tenancy were consistently poor. Basic legal paperwork wasn't handled properly: the Renters' Rights Information Sheet, which by law should have gone to both tenants, was not sent to my flatmate. (b) After giving notice, the flat was being shown to prospective tenants. There were over 10 arranged viewings which were either not on time, cancelled last minute, or cancelled with no communication of the cancellation under the pretext of a fault in the system. (c) Requests things to be dealt with in writing were routinely ignored in favour of phone calls, often during working hours, which made it difficult to keep any reliable record of what had actually been agreed. (d) Members of staff were often unprofessional and rude over these calls. When this was raised with the manager of the office, we felt that he dismissed our complaint. A letting agent's most basic job is to protect both sides by recording the property's condition at the start of a tenancy, keep tenants properly informed of their legal rights, and communicate professionally. Marsh & Parsons fell short on all three. Prospective tenants should make sure a full checkin inventory is completed and signed before they move in.

UM · 28 September 2026

★★★★★ 5/5

Google

We are just about to complete a purchase with Marsh & Parsons, and Rishi has been fantastic throughout. He has been extremely helpful and communicative during the entire process. As first time buyers, Rishi has been patient and helpful in guiding us through the journey. Thank you Rishi!

Aidan · 10 September 2026

★★★★★ 5/5

Trustpilot

Kudos to Stefani and her group!

All I know is that a staff - Stefani Sengelieva and the chain of those who attended to me, showed dedication, responsiveness and being prompt to my requests! Definitely she is a product of the management. Her prompt response and care goes a long way to me! Thank you all. All is fixed.

Olumide · 1 August 2026

★★★★★ 5/5

Trustpilot

Marsh &Parsons - highly professional & a friendly team

Marsh &Parsons have been my letting agent for over 4 years . Highly professional , responsive and friendly ! All issues resolved timely with no issues . A big thanks to Debbie Lewis , Owain Wilson and Lucy Meehan and the team for everything!

Consumer · 25 September 2026

★★★★★ 5/5

Google

James and Oli have been amazing in helping us in finding our first ever flat after our move to the UK. They have been very responsive and have helped us through some very difficult circumstances. Thank you so much James and Oli!

Tracey · 26 September 2026

★★★★★ 5/5

Google

Thank you to James, he worked with me and my partner finding a new apartment and the guy couldn’t have been any more helpful with the way he advised and handled our requests. He is a credit to the company, couldn’t recommend James anymore!!

M · 10 September 2026