Marsh & Parsons Camden reviews

★★★★★ 1/5

Trustpilot

Beware beware , ive been mugged

Beware beware , they asked for a 325 £ deposit , called on a saturday morning at 8 am and bullies me to pay them a deposit or i will lose the property i was about to rent , basicly my income of 3500£ a month was not suficient to rent 1 bed room flat , so i ve lost my deposit , i ve been literaly coned by THabita and the staff there , pls do not use !!! After i left my review they say that im not in their sistem , ahahha

Pop · 15 October 2020

★★★★★ 1/5

Trustpilot

I never leave reviews but this was bad

I never leave reviews, but our eExperience was so bad I feel it necessary. The agent who showed us around brackets (Michael, Northcote Road) was completely unprofessional, time wasting and careless. To make things worse they have non-stop called me, emailed me and texted me since this- trying to get me to rent other properties from them. I have told them so many times now that I’m not interested and have even blocked their number. They managed to get round this by messaging me on mobile numbers.

Alice · 15 October 2020

★★★★★ 1/5

Trustpilot

If I could give -5 Stars I would !

A dreadful agency to work with !We visited a property in Kensal on 12 Kilburn Lane with my 6 month old daughter and wife. Not even the rats would wany to live there. The property was on offer at far to high a price and the condition of the flat was dire and smelled of an ashtray not to mention the agent was 10 minutes late for her own viewing. It should have been professionally cleaned even before being viewed.Also we visited a flat with another agency on the same day only to find out that this estate agency already pinched it by showing it one hour prior to us on th same day to one of there potential customers.When getting a courtesy call from one of the staff I commented on the above an how I was still looking for property. She seemed very upset when I expressed my opinion on how all agencies do not communicate to one another and how they are happy to let you view a flat knowing that another agency in turn might have already let it out ! (which is when the agent put the phone down on me).This type of attitude will not flow in this industry especially during these time !I would avoid them at all costs !

ADE · 6 October 2020

★★★★★ 4/5

Trustpilot

Had a really stressful time recently…

Had a really stressful time recently with my tenancy. However Tor, from the Renewals Team, was incredibly helpful and managed to resolve the issue for me quite promptly. Thanks again, it's very much appreciated.

Michael · 3 December 2024

★★★★★ 1/5

Trustpilot

Utterly unrealiable and incompetent

Marsh & Parsons are utterly incompetent and unreliable. Have had so many issues with their handling of a rental property - from getting almost ALL the furniture orders wrong (which they only agreed to correct after we threatened legal action) to leaving a malfunctioning boiler and shower (the only shower in the property) unresolved for over 3 months, during a global pandemic. It’s exhausting dealing with them, everything is more convoluted than necessary. Perhaps they feel the need to prevaricate, and obfuscate to prove their utility. Awful experience, would strongly advise avoiding dealing with them altogether. Would never trust my purchase, sale or rental of a property with them.

Chai · 30 September 2020

★★★★★ 5/5

Google

Very smooth experience with M&P, thanks to Daniel E who helped make sure everything went according to plan and quickly. Was initially kind of intimidating by the renting experience but Daniel helped to make it painless and reassured me at every turn. He also helped me reach out to the former tenants to help make my transition into my new flat more comfortable. Would keep M&P in mind for future transactions!

Aleks · 28 October 2015

★★★★★ 1/5

Trustpilot

Worst Experience

After a smooth renting process, I have received the worst kind of property support from M&P. We received the house in the worst condition - dirty floors, filthy appliances that don't work, stuff left behind by previous tenants, and dirty windows. Our managing agent was out of office during our move-in and has not helped us one bit to resolve any issues. We are constantly following up and trying to make this house habitable for us to move-in but receiving no support in return. I will never live in a property managed by M&P again.

Eesha · 23 September 2020

★★★★★ 5/5

Trustpilot

Victry Simbo - tenancy manager…

Victry Simbo who is the tenancy manager I deal with and who handles all our multiple properties that we rent through Marsh & Parsons, is always quick to respond, very efficient, super helpful and always polite and friendly so I feel really looked after.

Elli · 21 June 2024

★★★★★ 5/5

Trustpilot

Provide a great management &…

Provide a great management & professional service (thanks Derbhla)

HSR · 15 September 2023

★★★★★ 5/5

Trustpilot

Marsh and Parsons have managed my…

Marsh and Parsons have managed my tenancy for several years. Responsive and reliable. They are always quick to get back to me when I have a question. Will continue to use them and happy to recommend

Benjamin · 28 October 2024

★★★★★ 5/5

Trustpilot

“Professional

“Professional, Patient, and Got the Job Done”

Gautam · 16 October 2025

★★★★★ 5/5

Google

We recently had a very good impression of the service at Marsh & Parsons. Since the very first moment Gyan reached out, he was very supportive and patient, his very qualified attention was super helpful, and even though choosing a flat is a very tough decision, he finds a way to make it more comprehensible.

Jorge · 26 October 2023

★★★★★ 5/5

Google

Enna-Mae, the office manager at Marsh and Parsons Camden and James in the sales team worked with the utmost professionalism to secure the sale of our property. Despite many setbacks the advice they gave was always calm and considered and they really worked hard to achieve a great result for us. It was a real pleasure to work with them and I cannot recommend Enna-Mae and her team highly enough.

Ian · 27 October 2016

★★★★★ 5/5

Trustpilot

Great experience

I was shown two properties by Zarq Khattak when I was looking to rent in Acton. He was extremely professional and very helpful. He was one of the best agents that I dealt with in my search, with a clear attention to the needs of the client.

Angela · 23 July 2025

★★★★★ 1/5

Trustpilot

Never use Marsh & Parsons

3 reasons to never use Marsh & Parsons:1) They misspelt my name on a legal document2) They did not respond to my email for 10 days, and even then, only when chased 3) When I rung up to ask a question about the Covid-19 notice period, I was given the completely wrong information, which has delayed my house move by 6 months All they care about is making money, they are not interested in looking after their customers.

Matilda · 30 November 2020

★★★★★ 5/5

Trustpilot

Marsh and Parsons appointed a new Tenancy Manager

Marsh and Parsons appointed a new tenancy manager, Victry Simbo. She took over a complicated tenancy situation and worked hard to sort out a mess to everyone's satisfaction, Landlords as well as tenants. Very professional, courteous, efficient and timely in her actions/responses.

Nisha · 4 July 2024

★★★★★ 5/5

Google

Emmanuel was very helpful and professional.

Parys · 26 October 2023

★★★★★ 5/5

Google

alex gave us the most amazing service

Raphael · 1 October 2025

★★★★★ 5/5

Google

I had an outstanding experience with Scarlett. She made finding a place such an easy and enjoyable experience. Always helpful, super friendly, and really knew their stuff. I couldn’t recommend them more.

Brigit · 1 December 2024

★★★★★ 5/5

Trustpilot

Exceptional assistance w/ Lease Assignemnt

Cameron provided exceptional assistance during our lease assignment process. He handled the entire process with a remarkable blend of diligence and efficiency. Throughout the procedure, we experienced a fair amount of anxiety and had numerous inquiries and questions. However, Cameron consistently demonstrated immense patience, kindness, and unwavering support. His dedication and assistance were truly invaluable!

AO · 13 September 2023

★★★★★ 5/5

Google

I dealt with Enna- Mae at Marsh & Parsons to purchase my flat. It was a long process and she was wonderful with facilitating communication between all parties. She was very calm and helpful and gave considered thoughtful advice when needed. She was a pleasure to deal with, as was Ross, who covered whilst she was away. Overall a very professional and personable service. Thank you. Neil R.

Neil · 27 October 2016

★★★★★ 5/5

Google

Hello, I was assisted by Dawn Biza when looking for a property to rent. She was very helpful, determined and professional through the process. She never gave up finding me a property that matched my requirements. In addition to all that, she is an excellent human being and a great professional, one to be kept as there are not many people like her in this industry. Management, please treat her like a diamond and never let her go. Well done. Thanks and regards, Mina Chimanlal

Mina · 27 October 2019

★★★★★ 5/5

Trustpilot

A company is only as good as it's Personnel

My five star rating is based on the performance of our Property Manager, Jonathan Jarman-Ho. He is highly professional, knowledgeable and helpful.However it must be said that the previous property manager was not at all satisfactory, and wouldn't have rated any stars.

SUSAN · 30 May 2024

★★★★★ 1/5

Trustpilot

AVOID THIS LETTING AGENCY !!

AVOID THIS LETTING AGENCY !!! If I could give them minus stars I would. Worst experience ever. Extremely disorganised, not responsive to emails, and trying to scam you at every point of the tenancy. But rest assured if you are in one of these situations… they don’t have a legal team lol and they tried to make it seem like I was breaching the contract while on multiple counts they were at fault.

Emilia · 28 July 2021