Trusted Agent profile · Camden
★★★★★
1,137 reviews across 2 platforms
27 Parkway, London, NW1 7PN, Camden, NW1 7PN
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Camden, at 27 Parkway, is rated 4.3 out of 5 across 1,137 reviews on two platforms, including 324 Google reviews rated 4.8.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
4/5
TrustpilotGreat service during change of tenancy
Recently had the pleasure of working with Marsh and Parsons to facilitate our change of tenancy. The team ensured we were well informed on the steps required to complete this process and Giles provided us with prompt updates as he received new information.
Dear Chiara, Thank you for taking the time to leave a lovely review regarding Giles. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat brand
Great brand! Friendly staff and made my moving in process simple & easy. Also, my property manager (Derbhla) is very kind and always pro-active & extremely helpful with any queries or demands concerning my apartment. Highly recommend!
Dear Echelon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleHad a great experience letting a flat through Scarlett at M&P. Very knowledgeable on the area & at finding exactly what I was looking for. Top work 👌 …
5/5
GoogleSaira from Marsh and Parsons Camden provided top-notch service from start to finish. Her professionalism and expertise made the process smooth and successful. Highly recommend her for any real estate needs!
Dear Anisah, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie
1/5
GoogleRubbish experience. No help whatsoever when moving in and trying to liaise with landlord in relation to removing furniture even though they told me the landlord agreed to remove his previous furniture. Spoiler alert he didn’t agree they lied. No support whatsoever when the landlord tried to fraudulently claim half our deposit back. Got harassed by Marsh and Parsons at work numerous times and ended up going to the tenancy deposit scheme to collect our rightful deposit. Which we eventually won. Hardly ever respond to tenants. Constantly told to go to a new person for contact. Made it difficult to raise actual issues because no one would ever respond.
5/5
GoogleGreat experience with this branch, especially with the assistance of Drin. Great knowledge & extremely helpful with our decision making. Would highly recommend this branch and Drin to help you with all your needs and enquiries!
Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotCameron has been a great help
Since Cameron has taken over as main point of contact for the property we are renting out, he's been really efficient and shows willing to help at all times whenever there is an issue. Great communication and quick to find a solution.
Dear Hannah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat Property Manager
I am thoroughly impressed with our estate manager Phoebe's professionalism and dedication to maintaining our property. Phoebe's attention to detail, proactive approach, and excellent communication have truly improved our experience. We are grateful to have such a capable and reliable estate manager taking care of the property.
Dear Yixing Wu, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotTrustworthy agency
Joanna and everyone else were great, always available to answer our questions and trustworthy. Definitely not the type of agency that tries to take advantage of tenants either.
Dear Giulia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley
5/5
TrustpilotSpoke on the phone with Charlie about…
Spoke on the phone with Charlie about an issue with my rent payment, he was very helpful and it was resolved the same day
Dear Jane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley
1/5
GoogleNo support from them when moving in and told landlord had agreed to remove furniture and he had not. No support when leaving the property and the landlord wanted half the deposit. Just told to pay lots of money to please landlord. Had to go through tenancy deposit scheme to allow us to recieve money as landlord had no grounds. As a renter don't expect any help, only seem to care about you if you're rich and buying.
5/5
TrustpilotSmooth Experience
For the last five years we have rented our flat out with Marsh and Parsons. The whole process has been unbelievably smooth and easy. This was very much due to our manager Phoebe. I would 100% use M and P again.
Dear Edward, Thank you for taking the time to rate your service with Phoebe. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotWeronika handled a situation at our…
Weronika handled a situation at our flat with great professionalism and expediency. Although only for a short time in Derbhla's absence, I would be confident in her dealing with other issues again. Regards,Sean
Dear Sean, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI am quite grateful we came across Oliver as he has helped us and liaised with both parties to make this transaction successful. He has given good recommendations and explained the process very well (as we were not fully aware of every step and timeline). I would 100% recommend him to someone to purchase a property :)
Hiya Joan, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Oliver and the rest of our team in Tufnell Park. All the best, Marsh & Parsons
5/5
GoogleThe lettings department has been outstanding in our experience. Led by Charlotte Bas, we have received excellent service and have consistently attracted highly suitable tenants and super rental outcomes. We have been with Marsh and Parsons Lettings for three years and we recommend them wholeheartedly.
Dear Simon, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotEffective
I used Marsh & Parsons to sell my property. It took a while - due to market conditions - but eventually succeeded.
5/5
TrustpilotOur property manager Abdullah Leghari…
Our property manager Abdullah Leghari looks after our flat in marylebone. He has to date been very responsive ,proactive and very courteous. This makes our experience as a landlord much less stressful. We are therefor happy with the service that Marsh and Parsons provide.
Dear Tessa, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI recently viewed some flats with Kellan, he was really attentive and friendly. Made the whole process very easy and clear for me. Highly recommend!
5/5
GoogleThe agent (Emmanuel) has been amazing, super responsive all the time and great professional. The onboarding process in the house has been quite smooth and with no problems given the work and dedication Emmanuel has shown on renting this apartments. Continue the good work!
Dear Ines, Thank you for your kind comments regarding Emmanuel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotI have been with Marsh&Parsons since…
I have been with Marsh&Parsons since 2023 and it has been a great experience throughout as a landlord all my transactions has been smooth.
1/5
TrustpilotStay far away from them
Stay far away from them. Sarah Warmington handled my case and I must say all of these agents are crooks.. They tried to force me to rent out my flat to an inappropriate tenant which they didn’t even want to expose. Eventually I found out who the proposed tenant was and got the shock of my life. When I refused I got called all sorts of things by this agent!! And she tried to scam me on so much money as a punishment for not letting my flat (yes, I’m talking about 1300 pounds), and keep in mind that I had not signed any contract with them!!! Even the receptionist at the agency tried to stop me from calling the support centre by hiding the phone number with his own hands. Absolutely repelled by these criminals!!!
5/5
TrustpilotGreat service from Daniel
Daniel Leung provided great service to make a complicated change of occupancy process as smooth as possible. He was always available to answer questions and aided communication between all parties.
Dear Tash, Thank you for taking the time to leave a wonderful 5* review. Daniel will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotPositive experience
We’ve rented via Marsh and Parsons for 5+ years and had a very positive experience. Generally they’re fast to respond to any issues and the property manager Charlie we’ve worked with has always been polite, professional and responsive.
Dear Rebecca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI had a fantastic experience with Natalia King who went out of her way to be prompt, helpful and patient.
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