Marsh & Parsons Camden reviews

★★★★★ 5/5

Trustpilot

Trust worthy estate agents

Marsh and Pearson have been managing my property and have so very well: they have all their processes fully button up, from searching for new tenants, moving in, on-going rent collection etc.In particular, I appreciate the contribution of my account manager, Ellie​​​​ Hodkinson, who has always been proactive and responsive in dealing with everyday issues. Would really recommend working with her!

Raj · 13 October 2023

★★★★★ 5/5

Trustpilot

Bhavini was very helpful and…

Bhavini was very helpful and professional!

Lara · 13 March 2024

★★★★★ 5/5

Google

Spoke with Phoebe who was extremely knowledgeable and answered all of my questions when I was considering to let my flat out. She was really personable but professional and this is a breath of fresh air when dealing with estate agents! Thank you so much for your help!

Emily · 27 June 2024

★★★★★ 1/5

Trustpilot

As a neighbour to tenants from marsh…

As a neighbour to tenants from marsh and parsons, they have made my life a hell, choosing noisy tenants again and again for years, it's the same every year even with different tenants. They don't do anything about it other than ' warnings' which have no real weight. They day they can't do anything about it, so I'm expected to call the council/police all the time. Once a few months ago was so bad that someone 6-7 doors from them came to complain as well as someone from across the road. Police have been called also in the past. I had to call the council last night to witness the noise due to a 1am party, and luckily they saw it. I'll probably have to move house because of this badly run property.Maybe I need to try a formal complaint.

Oliver · 27 August 2021

★★★★★ 5/5

Trustpilot

Quick feedback

I asked the relationship b/w the extention of my rent and the renewal of my working visa in UK.Responsible person in Marsh and Parsons Estate Agent quickly checked and kindly gave me immediate feedback, which made me quite feel easy.Thus, quite supportive and diligent behavior is so appreciated.

Tada · 25 June 2024

★★★★★ 5/5

Trustpilot

Great experience so far

Have been renting through M&P for 2,5 years and it has been great from the start. Independent surveyor for the state of the flat before we moved in, smooth communication, quick responses via email. We have had a couple of different contacts at M&P. Currently we are linked with Phoebe, who is efficient and friendly.

Kimberly · 5 February 2024

★★★★★ 5/5

Trustpilot

Weronika was very helpful and efficient.

Jenny · 22 February 2024

★★★★★ 1/5

Trustpilot

Avoid Marsh & Parsons

Already agreed offer was followed by higher amounts in tenancy contract/ Tenancy Agreement, different contract clauses, also increased deposit. After complaint they retained also part of initial deposit. You have options to complain to Property Ombudsman and to local council for a dishonest and unfair trading behavior OR AVOID Marsh & Parsons from the very beginning.Update: It is weird that Imperial College promote this cheating company with direct emails to students. I understand someone take some money to promote. Ms Alice Gast knows ? TheGuardian this could be an article !

George · 2 August 2021

★★★★★ 5/5

Google

James was extremely helpful and reliable. We had no problem with entrusting him with the sale of our property at the price that we wanted. Would definitely recommend him to anyone looking to buy or sell. Great friendly and professional service.

Adele · 27 October 2017

★★★★★ 5/5

Google

It has been a pleasure working alongside Alex from the lettings team. Super smooth experience.

Cal · 1 September 2025

★★★★★ 4/5

Trustpilot

Request to correct Landlord Statement.

Ms Stanislava​​​​ Sebest responded to my email request promptly. I replied with further explanations. She double-checked with her Accounts team the info I gave her. She then acted upon her findings and communicated with me the outcome of her action. The matter was resolved within the ~hour. Well done.

Abdelatif · 15 May 2024

★★★★★ 5/5

Trustpilot

Communication with tenant

Having continuous complicated issues with the tenant Phoebe has managed the communication between us and the tenant with caution and care. Striving to solve the issues raised by the tenant as soon as possible, and keeping us informed.

Nadine · 15 November 2024

★★★★★ 1/5

Trustpilot

Here we go again

Here we go again. M&P continues to solicit a block of flats for sales when every flat is owned by one landlord.For 5 years I have responded to their letters explaining the same thing. It would be mildly amusing if it weren’t so easy to get this information and so wasteful to continue annoying the tenants.

Kathy · 16 December 2023

★★★★★ 5/5

Trustpilot

Excellent handling of Tenancy Deposit…

Excellent handling of Tenancy Deposit Protection Scheme claimDaniel has ensured that I am up to date with all correspondence from the TDPS and has reached out to remind me of deadlines and updates. I am sincerely grateful for all his assistance. He is an excellent asset to M&P.

Jen · 24 May 2024

★★★★★ 5/5

Trustpilot

Excellent Property Management

They have been managing our property since we moved in, in September, and so far we haven't had many issues with the property. However, whenever we have had concerns or issues, Marsh and Parsons and our property manager have been very quick to respond and to get the issue resolved.

Lucy · 11 April 2024

★★★★★ 5/5

Trustpilot

Harry Bunn

I have had a great experience with Marsh & Parsons due to the Senior Property Manager, Harry Bunn. Helpful, resourceful and quick to communicate, he has made the process of letting a property immeasurably easier.

WM · 16 December 2025

★★★★★ 1/5

Trustpilot

Feels like I ve been Robbed with no prior warning....

Do not use Marsh Parsons if you want to be lied to and treated less than a human being. It’s been three months and I still have not got ANY deposits back or any confirmation as to when. They did not return my numerous calls and only replied to my emails after 2 months. Then they threatened and made allegations that I broke the contract and even lied that they have no recollection of the written confirmation. In my view - this is stealing of my deposit monies. They say they have no contractual relationship with me which is awful surely if you are the managing agent you would have integrity and treat your customers at least with some level of decency. I will have no choice but to report them to the property ombudsman to have the agency fully investigated and seek readdress.

Christine · 20 March 2021

★★★★★ 1/5

Trustpilot

AVOID! Terrible for both tenant and landlord. Would have rather had our property vacant.

UPDATE: M&P have responded below. Full of lies. They DID give our tenant permission IN WRITING to throw away the £700 worth of items (advice which they later retracted, but it was too late so not relevant). They never advised us on the costs for the £150, they just deducted it, and we were previously told the tenant would be paying it; we didn't think these details mattered in the review. On the rare occassions they returned messages from my wife, they did so by contacting ME rather than her. Even from the beginning of our relationship, they would be extremely dismissive and rude to her, and say things like "we'll check with your husband" or "don't you need to get your husband's opinion?" They NEVER did such things to me, even though my wife was their first point of contact. Until near the end, on the rare occassions where they actually replied to me, they were nothing but courteous. It was their only positive quality, and one they did not share with my wife. I will also point out that it was only the two single WOMEN who complained about M&P. The couple living their previously (who communicated through the husband) had no such problems.Their apology below is the worst kind: "we're sorry YOU were offended, BUT..." They're not sorry they offended us. Kinda proves our point - nothing's ever their fault.ORIGINAL REVIEW:We are landlords of a flat in Marylebone.This horrific company advised our tenant to throw away any items she did not wish to keep without consulting us (almost £700 worth of kitchen supplies, hoover, etc). We only found out on the final inspection. M&P categorically refused to take responsibility.At that time, we had long since de-instructed M&P from managing the property as our tenant had become increasingly furious with her terrible treatment nearly a year earlier, providing reams of email evidence verifying extremely rude replies and ignored correspondence.At the same time, M&P advised our tenant was "difficult." We saw no evidence of this in the email chain and - along with their mistreatement and disrespect of my wife - we could only conclude that they were terribly sexist, thinking that because our tenant had complaints that she was "difficult" when in fact her complaints were raised in a fair and reasonable manner.M&P refused to refund our management fee, despite all this. We made no request for refund of the lettings fee: this is only £300 we were talking about for three months of management.When the tenant moved out, we severed our business with them and requested £579 back which they held on acount. They confirmed this amount in writing and agreed to send it back to us IN FULL.Then, over the Christmas holidays and without explanation, they shorted us around £150.This is by no means the full extent of their incompetence: though they were exceptional when we first used them three years ago, they rapidly deteriorated. They regularly irritated the tenant before last as well, and have treated my wife to regular sexist mis-treatment throughout, increasing in severity and disrespect.This is a terrible boys club with no morals, no accountability.DO NOT USE THEM.

Max · 7 January 2021

★★★★★ 5/5

Trustpilot

Harry was really helpful and

Harry was really helpful and efficiently attended to my issues.

Consumer · 19 September 2023

★★★★★ 1/5

Trustpilot

Evil and Incompetent management for tenant AND landlord.

We are landlords of a flat in Marylebone.This horrific company advised our tenant to throw away any items she did not wish to keep without consulting us (almost £700 worth of kitchen supplies, hoover, etc). We only found out on the final inspection. M&P categorically refused to take responsibility.At that time, we had long since de-instructed M&P from managing the property as our tenant had become increasingly furious with her terrible treatment nearly a year earlier, providing reams of email evidence verifying extremely rude replies and ignored correspondence.At the same time, M&P advised our tenant was "difficult." We saw no evidence of this in the email chain and - along with their mistreatement and disrespect of my wife - we could only conclude that they were terribly sexist, thinking that because our tenant had complaints that she was "difficult" when in fact her complaints were raised in a fair and reasonable manner.M&P refused to refund our management fee, despite all this. We made no request for refund of the lettings fee: this is only £300 we were talking about for three months of management.When the tenant moved out, we severed our business with them and requested £579 back which they held on acount. They confirmed this amount in writing and agreed to send it back to us IN FULL.Then, over the Christmas holidays and without explanation, they shorted us around £150.This is by no means the full extend of their incompetence: though they were exceptional when we first used them three years ago, they rapidly deteriorated. They regularly irritated the tenant before last as well, and have treated my wife to regular sexist mis-treatment throughout, increasing in severity and disrespect.This is a terrible boys club with no morals, no accountability.DO NOT USE THEM.

Icarus · 28 December 2020

★★★★★ 3/5

Trustpilot

Slow to Reply/Minimal Help

Initially, M&P was slow to respond when I faced issues in my apartment. I learned this is because my original agent had quit. I was transferred to a new agent about halfway through my tenancy and he was much more responsive but still not as helpful as I would have liked.

Madison · 23 February 2024

★★★★★ 5/5

Trustpilot

Ellie and Abdullah were great!

During my 20 month tenancy at property managed by Marsh & Parsons I was primarily in contact with 2 property managers Ellie Hodkinson & Abdullah Leghari, both were highly responsive, attentive & professional. Any issues were dealt with in a timely & purposeful manner. Very pleased with my overall interactions with them!

Mason · 28 January 2024

★★★★★ 5/5

Trustpilot

Service Turned Around Thanks to Neil

I haven’t been a massive fan of Marsh & Parsons over the years, in fact, my experience with previous property managers was pretty disappointing, and I was close to lowering my review because of it.

Eli · 21 November 2025

★★★★★ 1/5

Trustpilot

Lack of Integrity, money machine....

Absolutely disappointed by M&Ps management of our flat. Our flat was returned in a poor state. We used to pay them additional fees in order to manage our property, but felt as if they were continuously recommending works and when we refused they would leave things broken, rather then how they were initially. We've tried several times to rectify issues, but of course everything would require more money. What really caused me to question their integrity was when I was told that perhaps I could suggest holding back some of our tenants deposits to cover the costs.

George · 20 October 2020