Marsh & Parsons Camden reviews

★★★★★ 5/5

Google

Smooth experience as a buyer. Ebyan was always ready to help and solved all hurdles we run into. Great communication.

Mikulas · 26 October 2023

★★★★★ 5/5

Trustpilot

Thank you Nara for your efficient…

Thank you Nara for your efficient support!

Francesca · 17 July 2024

★★★★★ 1/5

Trustpilot

Professionally dishonest con-artists

Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant checks (amazing how you do all of these tenant checks, but YOU are the ones that should have to do these to prove YOU aren't lying!) she gets told a DAY before moving into an unfurnished property that the old tenant's furniture still hasn't gone yet. She had arranged removal vans to move her furniture in. She is never able to properly get hold of an agent, and when she does, now she's signed the contract, their attitude unsurprisingly changes from nice to smug and unhelpful. The fire alarms are broken as well in the property and this will be reported to the local council. You have the cheek to take £20k of my mum's money two months in advance and treat her like this. I had to console her as she was crying for most of a day due to the stress this caused. You disgraceful people, you should be ashamed of yourselves.Lie 1: Told at signing of tenancy, and reaffirmed a day before moving in: "The broken curtain pole will definitely be fixed"Actual: It hasn't been fixed at all. Still broken and health & safety risk.Lie 2: "The house has been professionally cleaned" (as is required under the terms of the contract)Actual: Oven is filthy - I wouldn't cook food for my worst enemy using it. Stains over carpets. Inventory clerk told us that there was actually no professional clean and it was just somebody hoovering for a bit. There were half-empty wine bottles left by the previous tenant and other empty bottles of things left all over the place.Marsh & parsons response smug and dismissive and maintained that a "professional clean" had been done. Luckily we took photos.You need to sort out these failures or face an official investigation from ALTA.

JayB · 29 April 2019

★★★★★ 1/5

Trustpilot

Dishonest and spivvy

Marsh & Parsons let a flat for me in 2016 and 'their' tenants terminated in December 2016 and left the UK; I re-let my flat through another agent and the tenancy started in February 2017. One of the Marsh & Parsons tenants contacted me from Sweden in February 2019 to ask as a favour for a copy of the signed electronic version of their former lease held as an office copy by Marsh & Parsons. I obtained it and forwarded it to the former tenant. Within two weeks I received a demand from the Marsh & Parsons credit controller Joshua Albright for fees of almost £8000 for the period from December 2016 to date based on 'evidence' he had that the tenants were still in my flat and were still paying the utility bills! This was complete rubbish and a try-on and I openly copied the correspondence with Marsh & Parsons to the subsequent letting agent as confirmation. My last email from Albright was to demand a copy of the subsequent 2017 lease as 'proof' which he also copied to the subsequent agent - an accusation of dishonesty copied to his competitor which amounts to defamation. I referred the matter to Marsh & Parsons CEO Patrick Littlemore and of course have not heard a peep from either of them since - perhaps they are in financial difficulties and are trying anything to shake out cash....Definitely to be avoided and I trust they won't be around much longer.

Nikko · 3 March 2019

★★★★★ 5/5

Trustpilot

My experience with Marsh and Parsons property manager

My experience with Marsh and Parsons has been very good. The best property manager I had is Will Whitty: since the beginning of my last tenancy he looked after every single object my previous tenants kept and left in the house, reminded the new tenants all the necessary checks for the house and was so patient when they didn’t answer him. Unfortunately he faced the worst tenants I had, but I have never seen him concerned, even when the missing payments started he wrote me immediately, even before I realised it! Never had someone so fast and efficient. He started the procedure to evict them from my property as soon as I told him and he never wasted time. An example of excellent management!

FEDERICA · 1 November 2024

★★★★★ 4/5

Trustpilot

Abdulla Leghari was very helpful and…

Abdulla Leghari was very helpful and proactive. He found the right person when I needed help with an issue.

Francis · 31 October 2023

★★★★★ 5/5

Google

We interviewed several letting agents when deciding who to use to rent our our flat. James made our choice very easy when he anticipated our concerns before we shared them with him, as well as appreciating the details of our flat which we felt made it special. James and his team have worked out the magic of how to be warm and friendly while also demonstrating an exceptional level of competence and professionalism. We had agents from several offices come by, and each of them were really top notch. M&P are expensive and the way the company takes its fees out in rapid succession was quite a hard pill to swallow. But I would still recommend them above other letting agents. The tenants they found us are really lovely, and that feeling of security knowing you've got good people in your flat is worth the extra expense.

Trisangma · 27 October 2018

★★★★★ 5/5

Google

Recently used Marsh and Parsons to rent. Mike was responsible for arranging the viewing and everything after and he was amazing. He gave the most professional, friendly and helpful service possible. I have had previously negative experiences with estate agents but this has completely changed my mind! Even after the landlord decide to run the property independtly we were still able to contact Mike with any issues and he made sure it was his priority to resolve them - huge thank you! Would 100% recommend.

Becky · 27 October 2018

★★★★★ 5/5

Trustpilot

Tor was very efficient renewing the…

Tor was very efficient renewing the lease on my property. Thank you.

Marina · 22 March 2024

★★★★★ 5/5

Trustpilot

Special Thanks

Special Thanks to Geena for efficiency and prompt response to my query.

J · 18 March 2024

★★★★★ 5/5

Trustpilot

Thank you, Will!

These past couple weeks I've had a few issues in my kitchen, a leak & dishwasher breaking. Will handled the back and forth of these fixes quick and easy, allowing for minimal disruption and allowing me to maintain use of my kitchen throughout. The fixes were fast and fixed on site once appointments were scheduled. Thank you, Will & team.

Victoria · 18 March 2024

★★★★★ 5/5

Trustpilot

Geena was great

Geena was great! Very helpful, willing to get information and clarity from both parties.

Karan · 5 February 2024

★★★★★ 5/5

Trustpilot

Jordann was prompt at helping me with…

Jordann was prompt at helping me with my queries and was super helpful. Thank you!

Anou · 12 January 2024

★★★★★ 5/5

Trustpilot

Baran was very easy and clear to talk…

Baran was very easy and clear to talk to and helped solve my request swiftly. He emailed me the summary I requested within 15 minutes of our phone call. Many thanks

Camilla · 30 October 2024

★★★★★ 5/5

Trustpilot

Ellie is very professional and…

Ellie is very professional and efficient at her job and has made my life easier as a landlord.

A · 28 October 2023

★★★★★ 5/5

Google

Will Owen is a class act. Friendly person and doesn't ask you to look at properties you're clearly not going to be interested in, which is a frustration amongst other agents. He takes the time to understand exactly what you're looking for and does his due diligence on available properties, only showing us the ones that fit our mould. Every house Will has shown us has been great, and whilst we've missed-out on a few, we continue to use Will for our search.

Jonny · 27 October 2017

★★★★★ 5/5

Google

Alice was highly professional, worked incredibly fast, and was exceedingly helpful throughout the entire process.

Kamonchanok · 30 December 2023

★★★★★ 5/5

Trustpilot

Cameron has been very helpful

Cameron has been very helpful! Very efficient in sorting out everything, really helpful!

Consumer · 8 February 2024

★★★★★ 5/5

Trustpilot

Exemplary Manager

Edward is a dedicated and supportive professional who exceeded my expectations.

Vasso · 19 March 2024

★★★★★ 5/5

Trustpilot

Property Manager

Property ManagerAbdullah​​​​ Leghari has been a responsive and helpful property manager - many thanks for your support!

Dr · 7 November 2023

★★★★★ 5/5

Trustpilot

Super responsive

Daniel has been very helpful and responsive throughout the process!

Susan · 2 April 2024

★★★★★ 5/5

Google

May Prior at the Marsh and Parsons in Camden is the most wonderful estate agent I have ever come to meet. As most of us know, searching for a new flat is like a bad trip to the dentist. However, May made it enjoyable. She always met me with a smile, she even remembered details about my life that just came up in conversation such as "so how did your Developmental Psychology exam go?" I know this may be random to mention, but she always drove safely and made sure not to hit anyone crossing the road, unlike other agents. I do not usually write google reviews unless I feel very strongly about the subject. If you would like proof, you can look up my seething review on Leonard Leese (the worst of the worst). However, this review is on the opposite side of the spectrum. May Prior is hands down one of a kind, and is a shining example of what an estate agent should be.

Jaxon · 27 October 2016

★★★★★ 5/5

Google

When I was looking to sell my 2 bedroom flat in Camden in September 2015, my former next door neighbour recommended Enna-Mae Assiter at Marsh & Parsons on Parkway to me, as he had nothing but praise for them after they had successfully sold his flat for higher than expected within a period of just 3 weeks a month before. I rang around a number of the local estate agents and got quotes, including from Marsh & Parsons, but decided to go with Portico, also on Parkway, as they said all the same things Marsh & Parsons had told me but were considerably cheaper and therefore better value (or so I thought). After 12 weeks of marketing through the autumn of 2015, Portico had not managed to generate any serious interest at all in my very well-kept, 2 bedroom flat in Camden Square (a sought-after address), they had repeatedly failed to amend errors in their online marketing details despite numerous requests from me, and needed to be chased for any information at all as regards viewings. I had to rely on information from my tenants about progress on the sale, as Portico rarely bothered to contact me. Overall Portico made the marketing of the flat a very stressful experience, and not a very successful one. Luckily, I finally remembered that Enna-Mae Assister at Marsh & Parsons had been recommended to me in glowing terms, and so I gave her a call when I still had 3 weeks left to run on my 3 month contract with Portico and she devised a plan of action for after my contract with Portico had expired (in order to stay on the right side of the law). My experience with the more expensive Marsh & Parsons couldn’t have been better and proves that, when it comes to Camden estate agents, you really do get what you pay for. Marsh & Parsons were worth every penny. They were efficient and proactive and put everything in place, ready to go live with the marketing the day after my contract with the useless Portico expired. The same day that Marsh & Parsons went live with the marketing of my flat they managed to get an offer, and then more interest within the first week than Portico had generated in 3 months. The interest they generated and the offers they attracted were beyond my expectations and I finally accepted an offer at a level I never dreamed the flat would achieve. Marsh & Parsons kept me up to date and informed throughout the process, provided advice and guidance when I was unsure, the voice of reason when the purchasers seemed to be delaying, all the while working hard in the background to push the transaction through before the deadline of 31 March 2016 after which Stamp Duty increased. I had used solicitors recommended by estate agents in the past and vowed I would never again, having had the most appalling service elsewhere, but against my better judgement went with Sykes Anderson Perry, recommended by Marsh & Parsons, and found them to be everything Enna-Mae promised and more. My experience with Marsh & Parsons in Camden has been first class in every respect and from every member of staff I have dealt with. They are knowledgeable, professional, personable and proactive with excellent local market intelligence and access to a fantastic network of potential purchasers. In addition, they provided me with sensible advice, as I believe a good estate agent should, rather than just acting as an information conduit. I would urge anyone looking to sell a property in Camden to try Marsh & Parsons, despite the competition sometimes offering more attractive fee rates. Opting for the cheap option is not worth the risk, as I found to my cost, and you won’t be disappointed with Marsh & Parsons. In my opinion they are the best by far. A huge thanks to Enna-Mae and all at Marsh & Parsons.

Charlie · 27 October 2016

★★★★★ 5/5

Trustpilot

Great service

My property manager Abigail is very responsive, polite and efficient. There's not much more I could ask for!

Emily · 21 September 2023