Trusted Agent profile · Camden
★★★★★
1,855 reviews across 3 platforms
199a West End Lane, London, NW6 2LJ, Camden, NW6 2LJ
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Camden, at 199a West End Lane, is rated 4.4 out of 5 across 1,855 reviews on three platforms, including 238 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward West Hampstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotWell cared for as first time buyer
I was a first time buyer - Darren Tait was the estate agent for the property I was purchasing, Pardeep Chahal was the mortgage consultant. Both were fantastic - great communicators, reliable, trustworthy, and patient with my many questions. I'm particularly grateful to Darren for all his hard work - due to tomfoolery in the chain above he went above and beyond chasing solicitors and other agents to ensure the purchase completed in time.
2/5
TrustpilotPoor Client Experience with KFH Clapham
We had a very poor experience with KFH that resulted in us moving our sale to a different estate agent. A number of simple elements were mismanaged, from really unprofessional, un-approved photos being used with prospective clients to communication issues with getting hold of, and amongst the team members. Sales advice was not forthcoming. We never felt things were in control or that ownership had been taken of our sale and that agents were actively trying to sell the flat - it was all very passive. We eventually moved to a different estate agent, and no one seemed to care in the slightest. We did rate the gentleman who did the initial consultation, but unfortunately we never heard from him after we had signed.
1/5
TrustpilotAppalling property management services - use for lettings only
I have been a client of KFH on the lettings side in Streatham Hill for many years and can vouch for the letting services. The property management side however is entirely inept. I wind up having to find my own contractors because KFH seem to be booking the most expensive contractors who charge unreasonable call out fees and provide excessive and inflated quotations. The property management staff are apparently not competent or not motivated to understand what the issues being reported by the tenants are and have incurred emergency call-out fees on my account for items that are clearly not classified as an emergency. In short, I have wound up doing the management myself, even as an overseas landlord.
2/5
TrustpilotNot recommended
I purchased my first flat through KFH. They were very efficient and responsive during this process, and guided me well. However, apart from these, my experience was not at all positive. It became evident very quickly that they were working solely for the benefit of the seller. Little to none was done to take into account what would work for me, both mortgage-wise, and in terms of discussing exchange/completion dates - it was always a matter of doing what the seller wanted. There were also a few events of miscommunication/incorrect information which resulted into me losing some money.I do acknowledge that they were dealing with a particularly demanding seller, but in my opinion, what makes a good agent (or rather a good employee in general), is their ability to deal with difficult, non-trivial situations. I would not recommend KFH as a buyer.
1/5
TrustpilotThe property management team don't…
The property management team don't answer emails and when you try ringing there is no answer. They have removed the porter from my block, so there is no one to help with problems. They didn't send any letters advising that they removed the porter. Have recently received resident parking notice and wasn't advised in advance there was a change. Have now resorted to temporary parking my car at a friend until I can get a permit, but don't know how to go about doing this as they don't answer or reply to messages. This has been going on for a few months now. Therefore, I do not recommend this company.
5/5
GoogleMy partner & I worked with Nye & Sam to secure our new flat. Right from the start, they were both so helpful and always kept in contact with us for the best outcome even when issues were totally outside their control. Best experience we’ve had with estate agents and can’t recommend them enough!
1/5
TrustpilotI was extremely disappointed
I was extremely disappointed with the lack of sales progression. There was practically no communication after I accepted an offer. I had to chase a couple of times whenever I wanted an update on how things were going with my buyers and what to expect. Asking once was not enough to elicit a response. Also, the fact that my buyers wouldn't be able to complete before a certain date was not mentioned to me when the offer was passed on.
5/5
TrustpilotA big thank-you!
A big thank-you!A big thank-you to Elijah Johnson for helping me finding and securing a great flat in Wimbledon in record time. I am extremely grateful for the finding, advice and support all along the process. Once the flat was secured, things went very smoothly. Elijah also continued to answer to any of my questions in a swiftly manner. That was extremely helpful. I have now moved into the new flat and I am very happy. Many thanks, Elijah!
5/5
TrustpilotSmooth sailing..
We had an excellent experience working with KFH. Mr Med Moroglu was our advisor and was extremely helpful and keen. He always made time to meet with us and answer all of our questions (quite a few). He is very knowledgable and always advised us about potential deals and discounts. Thanks to him, we have a beautiful new flat which we love. We honestly can't thank him and his team enough. Would work with him in a heartbeat again.
5/5
TrustpilotA faultless performance from KFH
As soon as I met Sophie from KFH in Earlsfield, I knew she was the person I wanted to sell our house. She had exactly the right combination of professionalism and approachability, and from the very start I knew I was in good hands. She introduced me to her team, who went above and beyond to make the process as painless as possible, dealing with the inevitable hiccups along the way in a calm, efficient and friendly manner. They achieved a good sale quicker than I had dared to hope, and I could not be more delighted. I have no hesitation in awarding them 5 stars, and would give 10 if I could, as they always went above and beyond. My instinct proved correct!
5/5
TrustpilotIncredibly professional in comparison to other agents!
In reference to the KFH Crystal Palace branch.Before dealing with KFH, we had already had very bad experiences with other local agents when looking to buy our first property.Therefore, from the off it was incredibly refreshing to deal with KFH Crystal Palace. All members of staff which we engaged with were incredibly professional, proactive and diligent. We want to give specific shoutouts to Lewis James and Nick Reeves. Lewis was clearly very experienced when supporting us with negotiating the purchase price with the seller, and was always contactable to speak through our position.Nick led our viewing of the property that we ultimately purchased. Straight away it was clear he was very knowledgeable and was able to answer almost all of our queries (and we asked A LOT of questions). For the ones he couldn't answer, he actually followed up (other agents said they would but never did) with us the next day, having clarified with the sellers. He was incredibly thorough and proactive, often preempting our questions as buyers and contacting the sellers accordingly to clarify any outstanding points. What we really valued was Nick's regular calls and mails updating us of the sellers position and progress, helping avoid stress in what can be a very stressful process. A huge special thank you Nick for your support throughout the process, we really appreciate it.We also wanted to mention Dwayne Whyte, who we viewed many properties with earlier on in our search. Dwayne was incredible helpful and he ensured we were also the first to hear about properties that actually met our criteria (can't be said about other agents!).Overall, we had a brilliant experience and we would highly recommend using KFH, whether you're buying or selling. Thanks so much guys!
5/5
Trustpilotfantastic experience
We had a fantastic experience of both buying our dream home & selling our home at the same time. KFH agents had a positive attitude from the start, encouraging us through the process & made the dual selling & buying process less stressful. We got an offer above asking price for our house. The agents were professional & worked tirelessly to make the deal happen. They also gave us a fantastic mortgage broker who was key in delivering the result we wanted, negotiating the best possible rate for us with the bank. I want to specially thank Olivia our mortgage broker, Miriam & Ross our agents on both sides. Thank you KFH team.
5/5
TrustpilotPurchase and Sale of property experience
Stephen sold our 3 bed maisonette and assisted in our purchase of our new 'to be' forever home. Stephen was great at managing both our sale and purchase and it always felt like he had our interests at heart and was fIr to both parties whilst doing so. He was available out of standard hours to ensure the sale and purchase went ahead smoothly and we wouldn't regret in recommending him to friends and using Stephen in particular in the future.
1/5
TrustpilotVery disappointed with how this process…
Very disappointed with how this process was handled in Battersea. From the outset, the property was incorrectly advertised as being on the second and third floor, when it was in fact on the third and fourth floor. Additionally, the listing did not clarify that the price was non-negotiable, nor did it state “offers in excess of” or “guide price.” This lack of clarity from day one resulted in unnecessary time being wasted. The offer process itself lacked transparency. I was not informed that the situation had moved to a “best and final” stage, nor was I told this would be my last opportunity to increase my offer. I was also not clearly given the chance to revise my offer after being told there was other interest. Generic statements such as “there are other buyers” are commonly used in this industry and do not clearly indicate a final competitive bidding process. Clear and explicit communication is essential when buyers are expected to make major financial decisions. I also requested that my higher offer of £510,000 be communicated to the vendor. This either did not happen or was done too late, which raises serious concerns about how the offers were handled and whether the vendor was fully informed in time. Overall, the process felt unclear, poorly communicated, and avoidably frustrating. With accurate advertising and transparent handling of offers, this situation could have been managed far better.
4/5
TrustpilotReally good sales support
We sold our house with the Sydenham branch of KFH and they were great throughout.Toby the agent who handled our sale process and the bulk of the viewings deserves particular praise: responsive to our queries, quick to share updates from our buyers, proactive in seeking updates from 3rd parties like our buyers solicitors and was friendly and easy to deal with throughout. We ended up using their mortgage brokers too and this was not quite as good: the broker was quite hard to get a hold off and didn't flag things like the fact that the interest rate with our lender went up between the initial discovery and getting an offer. We got there, but it was a more difficult experience than other mortgage brokers we had worked with. Sales was 5-star, mortgage broker was a 3.
5/5
TrustpilotThanks to James from the Crystal Palace…
Thanks to James from the Crystal Palace branch for helping us get our first mortgage. He made it so easy for us to completely understand everything and get the best deal to suit our requirements. Highly recommend!
5/5
TrustpilotTop class agent
Rebecca came to value our property We thought she was realistic with the valuation & gave us some great tips on presenting our property From start to finish we were kept up to date with Feed back, from viewings & Offers . Josh was very patient with our sale as it was quite a long process due to being probate sale . He was great at chasing up solicitors Would definitely use KFH Earlsfield again Top class
5/5
TrustpilotKFH has an excellent mortagage broker! (Katarina Hambalkova)
We worked with Katarina Hambalkova to arrange our mortgage in the middle of a chain. Ms Hambalkova is extremely professional, nonweldable, and engaged. We had multiple check ins in the process of getting to exchange and completion and she was always "on it" to check that lenders conditions had not changed for the better - such that a new offer would have been better for us.Even when we got very close to the wire she was able to find a better offer and processed it in a heartbeat to get it to the solicitor in the span of an hour in time for exchange of contracts the day after.I cannot recommend her enough!!!!
1/5
TrustpilotTerrible service in lettings and…
Terrible service in lettings and virtually no property management concerning serious issues with house. It is shocking how unprofessional and uncommunicative they are have been despite renting a high end property with them. We were left as a family on our own and ignored.
5/5
TrustpilotWe highly recommend them
We’re very happy with the service from Angela and her team. In just a week after handing over our property, it was not only on the market but it went under a great offer! The whole process was smooth and efficient, and their communication throughout was fantastic. We highly recommend them to anyone looking for a reliable and professional estate agent. Thanks again for such a great experience!
5/5
TrustpilotHouse purchase with Henrietta Macer
We just bought a house in Putney and Henrietta Macer helped us throughout the whole process (from finding the property all the way to completion). She did an amazing job both on the selling side (very knowledgeable of all the characteristics of the house and quick to answer any question) as well as during the selling process helping coordinate between conveyancers, sellers and buyers to accelerate the process where posible. Thanks for all your help Henrietta!
5/5
TrustpilotMortgage advisor Kevin - KFH Balham
Kevin was very helpful in my search for a mortgage product when buying my first home this summer.He was easy to reach and very responsive when I had questions or needed to book in a call. Went through the products in detail, which helped me decide which one to go for. Made the process of becoming a homeowner for the first time a bit easier, which is much appreciated.
5/5
TrustpilotKFH,the agent you can trust.
Sally Playfoot filled me with confidence from the first time I met her. She was very enthusiastic about my home even though it needed some tlc. I knew she would sell it for me.She and her team , Hannah and Jason kept me up to date throughout, on the viewings and the viewers responses. They were so friendly and efficient.I felt in good hands throughout the process. I cannot recommend them highly enough.
5/5
TrustpilotDiego was an exceptional mortgage…
Diego was an exceptional mortgage advisor who went above and beyond to secure the best possible deal for my home loan, even when others couldn't. His expertise and dedication were evident throughout the entire process. He was incredibly friendly, approachable, and always available to answer any questions I had, no matter how big or small. I highly recommend Diego to anyone seeking a knowledgeable, reliable, and personable mortgage advisor who truly cares about their clients' success.
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Tell us what you need and we'll put you in touch. Kinleigh Folkard & Hayward West Hampstead Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
