Kinleigh Folkard & Hayward West Hampstead Sales reviews in Camden

★★★★★ 5/5

Trustpilot

Eden and KFH Tooting - Couldn't Recommend Enough

Would like to say a huge thanks to KFH tooting and especially to Eden. In what could have been a very difficult purchase of a flat with each day bringing a new complication Eden provided assistance and reassurance making the process as easy as possible. If you need to purchase or sell a property and want a guarantee that the estate agent will work to ensure that the needs of the buyer and sellers are met so that you are both happy then look no further than Eden.Having worked with several estate agents in my personal property hunt I can confidently say that Eden was by far the most professional, helpful and friendly agent I had the pleasure of working with and would wholeheartedly recommend him to anyone in the market.

John · 6 March 2024

★★★★★ 5/5

Trustpilot

Great team helped make everything easier

While we have had mixed experiences with a lot of agents, our experience with KFH has been brilliant. Euan, Sawan, Ravi and Sharon from the team in Highgate helped us to find a place and made the whole process much easier than we could have hoped, especially as they had to handle issues with our mortgage. They were all very professional and friendly and we really appreciate it.

Tom · 3 October 2024

★★★★★ 4/5

Trustpilot

Bakers Street office - thank you 🙏🏽

Yasmin Vedat of the Bakers street branch of KFH is the deal! From the moment we met she sold the property from the first sentence. Amazing! … And true to fact we have been happy purchasers with everything she said holding true. KFH with Kemi and the team were quite diligent and professional. The transaction went as smoothly as it could despite the fact we were doing this on the back of another sale. There was need for patience, understanding and allighnmnets which Yasmin ably provided between the two parties and the office delivered effectively. Highly recommended ..

Mahmoud · 26 February 2024

★★★★★ 1/5

Trustpilot

They have been the worst lettings…

They have been the worst lettings agency I have ever been with. We had a delayed contract due to expired electrical safety certificate, we felt pressured to offer more rent and were very rushed into our decision. We didn't know any details about our move in day until I contacted the landlord directly the day before. Now 3 months in and any repairs I have had to work directly with the landlord, and now there is an emergency leak, there is no emergency contact number to use, nor does the online form work correctly to report this issues. I would never go with KFH.

AN · 4 December 2025

★★★★★ 5/5

Trustpilot

Parham at KFH took over the day to day…

Parham at KFH took over the day to day management of my rental property recently and I’ve been impressed by the care and attentiveness he brings to every task. Communicative, personable and efficient I’d highly recommend him as a property manager.

Kaye · 25 September 2026

★★★★★ 1/5

Trustpilot

KFH management of rental property DO NOT RECOMMEND

KFH management of rental property have been a nightmare to work with. There emails are not clear. There communication is terrible- never allowing transparency of actions, just billing me or arranging works and then telling me what they will cost. Often their billing statements repeat costs from previous months- and its not clear if they are double billing or their internal service just has not dealt with it yet. Also the turn over staff to manage my property was so frequent creating no continuation, so when works were quoted for- the next person never knew what they were for and we had to start again, meanwhile issues got worse. Every time I called or emailed to be called back it would be days before they got back to me. And apologies for incompetency was always too little too late. Warning if considering having them manage your property- they are hard work!

Julia · 2 December 2025

★★★★★ 5/5

Trustpilot

Would use KFH Catford again

I sold my flat with KFH and chose them due to the initial reception from the manager, Alex, and also because they offered a short term commitment whereby you can jump ship if you feel you need to.I didn't need to. They have a good database and pull out all the stops in that initial period. I had an offer I could accept before the listing was even published.I primarily dealt with Millie and sometimes Alex. They are both good and sales and very proactive. They kept on the case with the solicitors, which was very much needed at times.I'd sell through them again.There was a couple of clangers with the admin side of things but I spotted the mistakes and they rectified quickly. Nothing to hold against them, just a reminder to be 'on it' yourself at all times in the process.... Including with your own solicitor. Just the nature of these things with the amount of people involved and all the paperwork.Thankyou Millie and Alex and everyone else involved in the sale!

Verity · 16 February 2024

★★★★★ 5/5

Google

James gave us sound advice on letting our West Hampstead property, and Nye and the team secured multiple viewings and a new tenant all within a few days of going to market. Our 3rd time letting our flat through KFH, they’ve always provided an excellent service.

Susanne · 10 July 2025

★★★★★ 5/5

Trustpilot

I highly recommend this property and…

I highly recommend this property and the real estate agent, Ayo Akigbogun. When a difficult issue arose with the paperwork, he did his best to assist with my contract, and as a result, I am now renting a fantastic home. I would like to express my gratitude once again for his hard work, and I strongly recommend Ayo Akigbogun to anyone looking for a property in the area.

Rosie · 20 September 2024

★★★★★ 1/5

Trustpilot

Totally appalling and useless company

Totally appalling and useless company. Never ending change of managers for one property. This is their tactics, let someone take over to annoy their customers to start all over again. They have absolutely no clue how to communicate, even when you engage with senior directors Richard Benson and Carl Warland, they can't help!. Shannaleigh Batson is a senior manager- not sure how!. Alex Kelly and Linda Foss are totally unhelpful and they just ignore any emails sent out to them. There are so many names to put out there but these are the current ones Everyone at KFH including their account team can't do simple spreadsheet. Please avoid at all cost

Sal · 30 January 2024

★★★★★ 2/5

Trustpilot

Poor property management

We were tenants with KFH property managing for four years during which time we found their service to be incompetent. Serious issues (leaking roofs, lack of working shower) took months to fix, and we had a serious mouse infestation for 9 months which lead to personal item and property damage (which could have been resolved with contractors coming in to block up large holes in the property as the mice were mainly residing in the flat below us - instead a man on a bike came round to glue the smaller holes temporarily). We could seemingly never get a straight answer from whichever current property manager was working on our property, and they always seemed to have no idea what they were doing or how to move the issues forward to resolve. We were often treated like we didn't know what we were talking about and had to spend significant time dealing with numerous contractors for these issues. KFH were never timely with updates on the problems or communications from the landlord - we always had to chase. I would not advise renting a property where they are property manager, it is not a well run organisation.

Susannah · 22 November 2025

★★★★★ 5/5

Trustpilot

Professional and personable approach…

Professional and personable approach when selling our property and sourcing a mortgage for our onward purchase. Since the first meeting and valuation with Shaun our needs have been met with support from the team and especially from Oliver who has been looking after us and our potential buyers. Superb communication with a clam but reassuring and professional approach from Oliver is always appreciated. Also his recommendation to try KFH mortgage services was exactly what we were after and more. Sawan took time to understand our needs and finances to help us secure a mortgage offer which met our needs and then helped us to further reduce the rate as the market changed. His approach and experience is second to none with his colleague Sharon always accessible and communicating important steps for completion and information along the way. Thank you KFH Highgate team for looking after us in terms of our sale. In regards to our onward purchase with KFH Finchley a huge thank you to Shantay for helping us find a property to meet our needs. Your excellent communication and support in discussions, viewings and understanding our situation is very much appreciated.Thank you KFH Finchley team for looking after us in terms of our purchase.

Mirek · 26 January 2024

★★★★★ 5/5

Trustpilot

Professional property management service

I am very impressed with the service I receive from Lily Porter who manages my property. She is really professional, responds in a timely manner and deals with issues very satisfactorily.

Anne-Marie · 14 April 2026

★★★★★ 5/5

Google

As an overseas landlord, finding peace of mind with professional and responsive agents to act on my behalf is important to me and this is exactly what the KFH West Hampstead Lettings Team did. James Boal was always available for a chat who offered much-needed advice on the latest market trends and Nye Newcombe was instrumental in finding suitable tenants ensuring a smooth move-in process. I would highly recommend them. 5 stars!PositiveProfessionalism

Majed · 25 June 2024

★★★★★ 5/5

Trustpilot

We want to thank KFH Wimbledon branch

We want to thank KFH Wimbledon branch, especially Maryam Beyzavi, our sales negotiator who did an exceptional job in getting us the highest price in the whole street we lived in. Her record is testimony to her hard work. We were able to move to our dream home in record time. Maryam is very approachable, hardworking& diligent. We highly recommend her as she will deliver results.Thank you to KFH Wimbledon

Sherene · 28 July 2024

★★★★★ 5/5

Trustpilot

Drawn out process, but Martin's tenacity and perseverance paid off!

We had a very drawn out process to buy our property, but the tenacity show by the team, especially Martin, got us there.The purchase was part of a chain, although we sold and moved in with family to become chain free. The person at the top of the chain consistently changed their mind on important factors, threatening the purchase of our dream home, however, with a lot of persistence, and no doubt hundreds of calls and emails, we now own a fantastic house!

Elliot · 16 January 2024

★★★★★ 1/5

Trustpilot

KFH are not a good lettings agent

KFH lettings management are poor, to say the least. Emails & phone calls are ignored and unexplained charges are regularly levied and often incorrect or unjustified. I would absolutely discourage all landlords from employing them, they are really not reliable or helpful.

Richard · 7 September 2026

★★★★★ 5/5

Trustpilot

Thanks Euan and team!

Big thanks to Euan and team (in particular our mortgage broker, Sawan) for all of the help and guidance purchasing our first home. Euan kept us super well informed and made sure that all aspects of the sale progressed as planned, coordinating with our solicitor, inspectors, mortgage broker, seller and others. Sawan helped to make sure that we were super well informed on mortgage products and worked hard to make sure we got the best rate possible as interest rates changed quickly between offer acceptance and exchange. We’re very pleased with how things turned out. Thank you!

Christopher · 10 January 2024

★★★★★ 5/5

Trustpilot

Antonino was very helpful!

Antonino was very helpful during our check out process and ensured our deposit was refunded back same day. Very good service!

Blerta · 18 February 2026

★★★★★ 1/5

Trustpilot

KFH have left hundreds of residents…

KFH have left hundreds of residents without hot water and heating in one of the buildings they “manage” for weeks in the middle of winter. There has been no urgency in resolving the issue - KFH have required constant chasing and communicated with residents terribly. And they have told lie after lie - one day it’s one issue, that’s not fixed, than it’s another, that’ll be “fixed” tomorrow, now it’s a new issue, repeat, repeat, repeat. Also no apology, or even acknowledgement from anyone senior in the organisation. They haven’t even met with the residents, hundreds of which have been washing in cold water for weeks. They have shown no compassion or care - they haven’t accessed if anyone in the building is vulnerable in any way, and they have ignored the needs of people with incredibly young babies and children. A cruel, callous organisation.

Helen · 7 January 2024

★★★★★ 5/5

Trustpilot

I would like to provide feedback…

I would like to provide feedback specifically related to rent accounting service provided by Kfh, Tish Kunaratnam has been great with answering all queries and providing timely updates, and generally been great!

Kanta · 12 November 2025

★★★★★ 5/5

Trustpilot

Chiswick landlady

I have been a landlady in Chiswick for 10 years and have always used KFH Chiswick to find me tenants. I would particularly like to recommend Rebecca, who is the branch manager, for all her help in securing the most recent family to rent my house. She has acted wisely, respectfully and very promptly, advising thoughtfully with some difficult decisions I had to make. She went the extra mile.

Nicola · 6 August 2024

★★★★★ 5/5

Trustpilot

Mortgage Broker - Kevin Hurley

This is the second conveyance that I have worked with Kevin regarding my mortgage. Kevin is very responsive and eager to assist. He was willing to scour the market for cheaper mortgage rates right up to exchange and was always on hand to navigate tricky elements of the process. I will be using him again when my mortgage is up for renewal in 2 years!

Matthew · 10 October 2024

★★★★★ 1/5

Trustpilot

I hated my experience with KFH

I hated my experience with KFH Dulwich. I bought a flat through them 6 months ago and forgot to write a review until a friend who is currently selling asked if I recommend them - I don’t. My EA was unresponsive and wouldn’t reply to emails for weeks, refused to let me have a second viewing after having my offer accepted, lied about a few things he had ‘checked’ about the leasehold, and on the day of completion was on leave without telling me so I couldn’t pick up the keys. I’ll never use KFH again.

FA · 9 November 2025