Trusted Agent profile · Camden
Verified
★★★★★
2,020 reviews across 3 platforms
38 England's Lane, Belsize Park, NW3 4UE, Camden, NW3 4UE
Part of Kinleigh Folkard & Hayward, see every office.
Kinleigh Folkard & Hayward's office in Camden, at 38 England's Lane, is rated 4.4 out of 5 across 2,020 reviews on three platforms, including 408 Google reviews rated 4.8.
408
Reviews on Google
This office
19
Reviews on Facebook
Business-wide
1,593
Reviews on Trustpilot
Business-wide
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Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotSale of a 5 bedroom property in Whetstone
This company offers amazing service, very responsive and always willing to go the extra mile. there were a few complications during the sale and they were on hand to help with every step.Hannah was the estate agent that worked on my sale and she was amazing, excellent communication skills and always providing a timely response.
5/5
TrustpilotTransparency at all times
Transparency at all times was very helpful and very refreshing. There's nothing worse than not getting the whole picture, but the sales negotiator Euan was always up front about the situation, positive or negative, which helped manage expectations and stem unnecessary worry. Always available to talk and quick to respond, a brilliant service for a buyer.
5/5
GoogleRandall was an amazing realtor. He helped us through every step and was always responsive and available whenever I needed help. If I have to move again (but hopefully not as Randall found us a perfect home) I would definitely work with him :-)
5/5
TrustpilotProactive Professionals make the difference
I would particularly like to highlight Lily Porter & Ashley Loppas. The key to navigating renting my property, is the people who make it happen. Both Lily & Ashley are proactive, professional and thoughtful. It is a pleasure working with them.
5/5
TrustpilotGreat agency
We used KFH to sell our property and we’re very happy with them. Our rep Harry was always super responsive and easy to get hold of and we felt confident in their ability to sell our flat and get a good price for it. Everyone there was really nice to deal with. Would definitely recommend!
5/5
TrustpilotExcellent communication and fair pricing.
Have used KFH to rent my property for ~ 10 years. Very happy with the service. Rohan is excellent at communication and honest feedback. They worked with me during a couple of tough tenancies and I would definitely recommend them.
5/5
GoogleZurenu at Belsize Park has been excellent, so attentive and patient; highly responsive and conscientious. Great to work with.
5/5
TrustpilotThank you Lucy Baker!
Started renting with KFH not long ago and the whole process was enjoyable! The agents were particularly helpful and ensured the whole process went smoothly, particularly Lucy Baker, It was a real pleasure!
4/5
TrustpilotExcellent tenant relations
Excellent tenant relations. Great help with problem solving and facilitating resolutions through complicated repair works.
5/5
TrustpilotThank you Elliot fords for being…
Thank you Elliot fords for being absolutely brilliant and supportive. As an agent you showed soo much tenacity and dedication towards helping clients. You answered phone calls and emails and texts effortlessly.Thank you kfh
1/5
FacebookDon’t waste your time and money with this agency ! Their stuff are so rude that they dare to decide what is safe for your children ! They don’t even pick up their phone or answer to any enquiries on email when it comes to a problem ! Not mentioning they are holding a deposit with the zero deposit , that they are obviously not entitled to do it ! This is the worst letting agency that you can ever sign with ! Rude stuff , not properly trained and inhuman approach!!! DON’T SIGN WITH THEM !!
I didn't know they had fatshamers working for their company lol https://vm.tiktok.com/ZMYCGeJCL/
4/5
TrustpilotHighly recommended
I have dealt with many estate agents over the years, and KFH stood out. From start to finish, the team were professional, efficient and incredibly friendly. They kept me well informed throughout and I wouldn’t hesitate to recommend them.
5/5
TrustpilotSawan Shah - the only mortgage advisor you’ll ever need.
As a first time buyer everything about mortgages was confusing. Sawan not only went out of his way to find me the best deal, he consistently treated me with respect and understanding as I navigated this complicated topic. He proactively looked for the best deals, and when he found one (even up to the week of exchange) he told me and we switched to the better deal. Sawan answered the phone whenever I called and never stopped being totally professional and decent. I’ve already recommended him to several friends and will continue to do so
1/5
TrustpilotAbysmal "Service" from KFH Property Management
Over several years of dealing with KFH as managing agents for Filton Court, I have experienced a shocking level of mismanagement, inefficiency, and disregard for their duties. Despite repeated complaints, KFH has failed to address critical issues, including ongoing roof leaks, misallocation of service charge funds, and persistent failures in communication and resolution.Key Issues:Ignored CAPEX RecommendationsIn 2020, a CAPEX report outlined urgent roof repairs. Instead of taking swift action, KFH delayed implementation for over four years. Their justification, arrears due to unpaid service charges, is unacceptable, as no meaningful efforts were made to recover these charges or inform leaseholders about the impact on essential worksFailure to Act on ComplaintsMultiple reports of leaks were ignored over several years. KFH consistently opted for ineffective temporary repairs, wasting funds and exacerbating the damage. Professional advice recommending a full roof refurbishment was disregardedQuestionable Financial PracticesService charge contributions for the reserve fund inexplicably fluctuated, quadrupling in one year without clear justification. Repeated inquiries into the allocation of funds and unexplained expenses, including missing costs for surveys, went unansweredPoor Communication and Broken PromisesDeadlines for responses were routinely missed, and vague assurances were provided instead of concrete action. In some instances, responses contradicted prior commitments, eroding trust entirelyNegligent Handover to New AgentsWhen management transitioned to JFM, KFH failed to provide adequate documentation or briefings, leaving unresolved issues and further confusion for residents and leaseholdersConsequences:KFH’s systemic failures have caused significant stress for leaseholders, jeopardized the property’s integrity, and wasted financial resources. Their mismanagement highlights a clear breach of fiduciary duty and a lack of accountability.
5/5
TrustpilotVery friendly and professional staff…
Very friendly and professional staff Myles been going always an extra mile to help and responde to all questions needed.I really happy with the service and the effort to find the best suitable accommodation for me.Thank you so much Myles all the best !
5/5
TrustpilotBig thank you to Sawan & Sharon for…
Big thank you to Sawan & Sharon for helping me secure a mortgage. As a first time buyer, they were incredibly informative and went above and beyond throughout the entire process. I am very grateful for their support, I would highly recommend their services.
5/5
GoogleThanks to Luke Galonis, I have successfully found a good property and am now renting it.
5/5
TrustpilotFulham Branch of KFH
The Fulham Branch with manager Alistair were great in every way. I was keep well informed. The sale was a difficult one- probate sale. Plus I had serious health issues along the way. They were helpful, considerate and put themselves out to help me. Nothing was too much trouble. I would recommend this branch very highly.
1/5
TrustpilotUnprofessional service
We started renting with KFH last year and since then they have been nothing but unhelpful. I don’t know if it’s because we were immigrants and new to the renting industry but they forgot to mention lots of issues with the flat and that the landlord managed the property. The landlord not once helped us, the main door didn’t lock and he didn’t understand the issue, mold in the bathroom, broken domestic electrics that were never fixed etc. The fact that they accept these type of landlords tells you a lot. Furthermore, he hasn’t given us back our security deposit and the agency has done nothing to help us. When they started the flat views to rent it again they were unprofessional and impatient. I was working from home once, I had told the agent this information which she decided to ignore to then proceed to buzz again and again without an apology or thanks. Be careful with them.
5/5
TrustpilotExcellent experience purchasing a…
Excellent experience purchasing a property in Southfields. Laura was fantastic; efficient, accurate communication throughout the whole process and helped navigate a, at times, difficult chain. Very professional, personable, trustworthy and great to work with.
5/5
TrustpilotGood communication and customer service
Good communication and customer serviceWe recently sold our house having lived there for 27 years and so hadn't experienced the house moving process for a long time.Catherine who dealt initially with our sale before her maternity leave was excellent, keeping us informed throughout the process but without giving us unrealistic expectations. Jack then took over and also kept us regularly updated with calls and ensured a smooth end to the sale despite issues with one of the parties further down the chain.
5/5
GoogleI don’t have enough nice things to say about Randall. He was kind, thorough and went above and beyond my expectations. He even kept checking in on me as I was about to move in and after I did so… he’s the best real estate agent I’ve ever worked with! It was a breath of fresh air after dealing with agents that just don’t care.
5/5
TrustpilotThe Acton office - sales
I was a customer of the Acton office which was selling a property for me. The transaction was difficult and long involving a lease extension as part of the sale. Rossen and Harry Sims were excellent: both hard working and good natured. I am pleased to recommend them.
5/5
TrustpilotNew Mortgage
The service provided by Sawan and Sharon was second to none. Sawan in particular went above and beyond considering our circumstances are in no way simple. He dealt with all our questions and advised us in a courteous and efficient manner.
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