Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnhelpful and unprofessional
We were extremely disappointed and angry with how KfH handled our potential purchase of a property. They failed us more than once. Firstly, failing to tell us the full extent of the chain above us (which only transpired three months later!). Secondly, using increasing threats of chain breakdown and deadlines (which always passed without consequence). These always seemed to coincide with month-end and seemingly in the interests of staff commission as once in a new month they stopped! Thirdly, they even suggested we should ignore our solicitor's advice and guidance, questioning why further enquiries were being raised. Inappropriate and unprofessional. To cap it all on the very day exchange and completion dates were set, they informed us a higher offer had been accepted on the property (which presumably they had continued advertising despite our agreement once our offer had been accepted) but claiming that our vendor may be prepared to negotiate. Another way of increasing their commission?? We saw little integrity from KfH, plenty of bull-dozing in their own interests and I have no trust at all in them. Bizarrely, when the sale fell through, they offered to help us find another property. Absolutely no way!
Ann · 29 September 2024
★★★★★ 5/5
TrustpilotGreat mortgage broker services
KFH provided mortgage broker services for my flat purchase. Lucas was brilliant, provided me with full information on my options and was always happy to help when I had queries. Would definitely recommend.
Lauren · 12 September 2024
★★★★★ 5/5
GoogleBought a propert with KFH in December! Helpful, honest and professional!
Highly recommend Jonathan!
Arman · 30 May 2025
★★★★★ 5/5
TrustpilotExcellent service. Callum at Streatham Hill was absolutely…
Callum at Streatham Hill was absolutely great at keeping us up to date with progress on our sale. He went out of his way to help us, as we live 2hrs away from the property. Thank you, Callum, for making it a 'painless' experience.
Pauline · 21 February 2024
★★★★★ 5/5
TrustpilotWe recently sold our flat with KFH…
We recently sold our flat with KFH Tooting. We were lucky to sell it on the first few days it was put on the market. A big part of that was the viewings that were lined up in advance. Antony, Morgan and the team provided a very professional service throughout the process.
Cornelius · 14 August 2023
★★★★★ 5/5
TrustpilotI recently moved out of a rented…
I recently moved out of a rented property managed by KFH. The viewings and correspondence / day to day was handled by Ashleigh Greenaway who was fantastic, she went above and beyond to ensure the changeover was seamless. Thank you!!!
SophCustomer · 5 January 2026
★★★★★ 5/5
TrustpilotHad the pleasure of working with Summer…
Had the pleasure of working with Summer Baker (Clerkenwell) to view and agree a lease with our new flat in Angel. She was extremely helpful, efficient and friendly throughout the whole process. We are super grateful and thrilled with the property - thank you Summer and the KFH team!
Alexandra · 25 October 2023
★★★★★ 5/5
TrustpilotSupportive and helpful throughout the process
We bought a property through KFH Dulwich Village and from the start right through to the final day of completion they were very proactive and supportive. As often occurs there were some problems, but although they were not caused by KFH they were full of good advice, supportive and helpful. They went all out to get it all completed and all problems overcome. I recommend them unreservedly and will definitely use them if/when I come to sell next time.
Michael · 7 October 2024
★★★★★ 5/5
TrustpilotGreat communication, always helpful and worked hard to make it happen.
We recently sold our house and purchased our new home through KFH and couldn’t be happier with the help and service they provided. Our sale took far longer than anyone anticipated, but Kevin and Susan worked hard to keep it all going and stopped the chain from collapsing- even when dealing with excruciatingly slow and incompetent solicitors who seemed determined to derail the process right up to the last moment.We love our new home and are so grateful to the team for helping us finally secure it.
Leila · 20 September 2024
★★★★★ 1/5
TrustpilotVery disappointed by verbal offer of…
Very disappointed by verbal offer of financial help towards indemnity insurance, which was later reneged upon. Don't trust them, completely lacking integrity, go elsewhere.
Libby · 13 May 2026
★★★★★ 3/5
TrustpilotGreat start to the process but a poor end
We sold our house with KFH Sydenham (having originally been sold it as a new build by them). They were excellent when we instructed them, and at getting offers on our house from multiple parties. However, when we got closer to exchange they were pretty poor. The branch had quite a robust and slightly aggressive approach to their sales which worked really well for us whilst they were selling the property, but it slightly turned on us towards exchange - the information we received them from during that period was inaccurate and it definitely felt like they were acting more for the buyer of our house than us. We tried to provide some feedback, but this was not well received by the Sydenham branch at all. So a great start but a poor finish.
Lauren · 18 September 2024
★★★★★ 4/5
TrustpilotAll my interactions with Andree are…
All my interactions with Andree are great but I don’t like the automated system
Roger · 23 July 2026
★★★★★ 2/5
TrustpilotIt’s not only about getting the deal done …
It’s not only about getting the deal done it’s about going that extra mile to make sure that the parties to the deal are satisfied. KFH was not helpful in connecting us, with the right people to ensure that we had access to everything that the vendor had - gates, keys, access codes etc. responses to our queries for few and far between after many follow ups. Offers to help were made but never acted upon. We still don’t know where our parking is and no one can help us becuase we don’t have contact with the vendor and KFH didn’t bother to find out the details for us. It hasn’t been a satisfactory relationship.
Nicole · 14 September 2024
★★★★★ 5/5
TrustpilotExceptional attention to detail
Worked with Colin, Belzize Park (England's Lane) From start to getting settled in my new rental, Colin was attentive, reassuring, loyal to his word on every detail and went the extra distance to support. Thank you Colin. In an industry that gets a bad rap, this was an experience worthy of profile
Marion · 24 July 2023
★★★★★ 5/5
TrustpilotLucas was an excellent mortgage…
Lucas was an excellent mortgage advisor, he was approachable, efficient and a great communicator!
Eleanor · 19 May 2025
★★★★★ 1/5
TrustpilotI am a landlord and I have a managed…
I am a landlord and I have a managed property with KFH. Following my experience with them I would strongly advise not using KFH. They have been completely incompetent in my view. An example of this is when in between tenants they registered me to my neighbours ulility bills. This has resulted in nine months of hell. I now have a debt for over £1800.00 for my neighbours property (Ovo energy are also a nightmare) and a the threat of legal action against me. KHF have done nothing to help or assist me in this matter, in fact their lack of customer care is making it worse.
Mr · 12 September 2024
★★★★★ 5/5
TrustpilotVery professional and proactive.
Very professional and proactive.Barrington the manager spent a considerable time in discussing the sale and options. I felt the sale price was considered and explained to me with comparables and options to sell quickly or test the market. The service I received was outstanding and all of the sales team visited the property and were fully aware of its benefits so as to be able to effectively deal with buyers and their needs.David dealt with the sale and he was amazing. Responsive and really on the ball, making sure everyone was informed and I have to say it was the easiest and smoothest property sale I’ve ever had.Thank you KFH Crouch End!
Jennifer · 12 September 2024
★★★★★ 5/5
TrustpilotThe Sales Team were amazing!
The Sales Team were supportive, efficient, prompt and proactive at ensuring we experienced a smooth house sale. A special thanks to Sebastien and Emmanuel who were absolutely brilliant!
D · 11 November 2024
★★★★★ 5/5
TrustpilotExcellent!
Pardeep has been an excellent mortgage broker. His communications have been clear and he has gone above and beyond to help us secure a good mortgage product. Would highly recommend!
Sam · 11 October 2024
★★★★★ 5/5
TrustpilotThanks to Danica Macnab and Edoardo…
Thanks to Danica Macnab and Edoardo Secondi they were extremely helpful and I recommend Kinleigh Folkard & Hayward (the Queen Park branch)because they understood my requirements in finding the right tenants.
Farnaz · 24 September 2024
★★★★★ 1/5
TrustpilotAggressive, unknowledgable and unprofessional! KFH LEE
Bought a house in a 6 property chain - aggressive tactics, putting people who are not well rounded enough or knowledgable on the job and unable to answer basic questions. Only reason they got the sale is because we fell in love with the property. Unusual email and call manner as well as unprofessional… forwarded aggressive and patronising emails from other estate agents in the chain who only had their commission in mind, as well as numerous pointless calls throughout the dayWould not recommend if you can avoid - exactly why estate agents get a bad name.
Joanna · 31 August 2024
★★★★★ 5/5
GoogleRandall made everything less stressful for me and really helped out
Insiya · 14 June 2025
★★★★★ 5/5
TrustpilotDimitri at KFH Wimbledon branch helped…
Dimitri at KFH Wimbledon branch helped me with my property search. He was knowledgeable, personable, kind and understanding. I highly recommend Dimitri to anyone looking for properties
Logan · 13 November 2024
★★★★★ 5/5
TrustpilotGood experience of buying a property
We bought our property through the Streatham branch of KFH and the process and experience was very smooth from day one. Callum was polite and responsive throughout and very easy to deal with. All other members of the team we came into contact with were also lovely. Thank you to the whole team!
Tamara · 23 May 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
