Trusted Agent profile · Camden
Verified
★★★★★
1,971 reviews across 3 platforms
38 England's Lane, Belsize Park, NW3 4UE, Camden, NW3 4UE
Kinleigh Folkard & Hayward's office in Camden, at 38 England's Lane, is rated 4.4 out of 5 across 1,971 reviews on three platforms, including 362 Google reviews rated 4.8.
362
Reviews on Google
This office
19
Reviews on Facebook
Business-wide
1,590
Reviews on Trustpilot
Business-wide
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotI highly recommend this property and…
I highly recommend this property and the real estate agent, Ayo Akigbogun. When a difficult issue arose with the paperwork, he did his best to assist with my contract, and as a result, I am now renting a fantastic home. I would like to express my gratitude once again for his hard work, and I strongly recommend Ayo Akigbogun to anyone looking for a property in the area.
5/5
TrustpilotFrancesca Martin Putney
I have recently undertook the unpleasant task of navigating the London rental market & quickly discovered it is essentially like being in The Hunger Games. The process is very stressful & quite overwhelming. Until Francesca Martin took my details. She gave exemplary service; focused on the discovery of her client, working diligently to match a property to my personal specifications & non negotiables. Her communication was clear, consistent & considerate. This is so important when searching for a home. You have to be very open & comfortable to convey your situation. Her due diligence & ability to connect with the client resulted in me finding my new home. She eradicated the stress & has honestly allowed me to focus on the excitement of starting a new chapter. Thank you Frankie xx
2/5
TrustpilotPoor property management
We were tenants with KFH property managing for four years during which time we found their service to be incompetent. Serious issues (leaking roofs, lack of working shower) took months to fix, and we had a serious mouse infestation for 9 months which lead to personal item and property damage (which could have been resolved with contractors coming in to block up large holes in the property as the mice were mainly residing in the flat below us - instead a man on a bike came round to glue the smaller holes temporarily). We could seemingly never get a straight answer from whichever current property manager was working on our property, and they always seemed to have no idea what they were doing or how to move the issues forward to resolve. We were often treated like we didn't know what we were talking about and had to spend significant time dealing with numerous contractors for these issues. KFH were never timely with updates on the problems or communications from the landlord - we always had to chase. I would not advise renting a property where they are property manager, it is not a well run organisation.
5/5
TrustpilotProfessional property management service
I am very impressed with the service I receive from Lily Porter who manages my property. She is really professional, responds in a timely manner and deals with issues very satisfactorily.
Thank you for your kind words, Anne-Marie. We are delighted to hear that you find our service professional and timely. Our knowledgeable team is dedicated to providing quality support and achieving truly successful outcomes for our clients. If you need anything further, please feel free to reach out to us.
5/5
TrustpilotHas the best experience buying my first…
Has the best experience buying my first property with Sawan as my mortgage advisor. He made sure I fully understood each step of the process and worked hard to get the best mortgage for me. He was always available when I needed anything and would answer all my questions with a full explanation. Could not have gone to a better mortgage advisor! Thank you Sawan!
1/5
TrustpilotDon’t choose Joel as your agent
At the beginning, Joel was reactive, but he became more pushy the minute my offer got accepted. We agreed that the lease extension was on its way (in February) … I went on holiday and the whole week the guy did not stop pushing for me to get a lawyer. He recommended the agency’s lawyer and said that the purchase will go off if I do not have a lawyer by the end of the week. He said that the other party is more than ready and that they have a London lawyer, as KFH advised, and they are ready to close the deal. He insisted that I should take the lawyer that the agency advised. After looking at the KFH agency for lawyers rating in Google reviews, I saw that the agency acts like a broker for the lawyers, once they give you one, if she/he is not responsive, the fault is yours and the agency does not get involved anymore… I did my research and looked for my own lawyer. I choose one that has very good ratings for this kind of deal, but the criticism from Joel did not wait: “why did you take a lawyer outside of London?”/ “why did you not choose one of our lawyers? They are more prepared”/ “I looked into the Google rating for the lawyer you picked [4.5 against the agencies 3 points] and they are not good”. I just ignored his comments as I wanted to proceed with the transaction. Everyone told me that this can take up to 3 months to complete. After a month and half, I enquired Joel to know what the situation was. It turned out the other party did not have a lawyer; they were still finding one… After 2 months, stuff started to move a bit, but again stopped, why? My lawyer found out that the other party had only just started the negotiation for the lease extension at the end of May (it was supposed to start in February), so until that is done the sale is on hold… Time went by and my mortgage offer was getting to an end, good old Joel got back to his pushy techniques, blaming my solicitor for everything. After 10 months waiting, finally we got to see the light at the end of the tunnel. Of course, Joel was not going to take responsibility for the agreement I did with him as before putting my offer- he said to me that everything that I see in the apartment is mine if I proposed a certain amount of money, but at the end that was not true and the seller wanted back some stuff. As always, Joel did not take responsibility for what he said with the excuse that he sells properties and not furniture, and talked again of his years of experience as a house seller and in other words I should just go cry to the river… Not the best experience buying a new home.
1/5
TrustpilotTotally appalling and useless company
Totally appalling and useless company. Never ending change of managers for one property. This is their tactics, let someone take over to annoy their customers to start all over again. They have absolutely no clue how to communicate, even when you engage with senior directors Richard Benson and Carl Warland, they can't help!. Shannaleigh Batson is a senior manager- not sure how!. Alex Kelly and Linda Foss are totally unhelpful and they just ignore any emails sent out to them. There are so many names to put out there but these are the current ones Everyone at KFH including their account team can't do simple spreadsheet. Please avoid at all cost
5/5
TrustpilotProactive sales team & excellent communications
Sian & the team in Brockley delivered us a successful property sale, in challenging times. As advertised, they were incredibly proactive in seeking potential buyers from across their SE London network of offices, and communication throughout was excellent. Out of 3 agencies we interviewed, they were the only agency to suggest we list without securing a lease extension first, which saved us a huge amount of money, time, and I'm sure, sanity. Sian is exactly the type of calm influence and cool head you want from a sales manager, especially when delays are causing stress across the chain. Darren's dedication to keeping everyone updated and keeping the process moving is incredible. I'm not many agents would sing happy birthday to a client as well as Darren did!KFH were open to discussions about things that were important to me, like sequencing of photos for adverts, and offered expert advice they backed up at every step.I'd like to thank Sian & Darren in particular, as well as Gintare who's efforts introduced a number of qualified buyers to our property.
1/5
TrustpilotKFH are not a good lettings agent
KFH lettings management are poor, to say the least. Emails & phone calls are ignored and unexplained charges are regularly levied and often incorrect or unjustified. I would absolutely discourage all landlords from employing them, they are really not reliable or helpful.
5/5
TrustpilotProfessional and personable approach…
Professional and personable approach when selling our property and sourcing a mortgage for our onward purchase. Since the first meeting and valuation with Shaun our needs have been met with support from the team and especially from Oliver who has been looking after us and our potential buyers. Superb communication with a clam but reassuring and professional approach from Oliver is always appreciated. Also his recommendation to try KFH mortgage services was exactly what we were after and more. Sawan took time to understand our needs and finances to help us secure a mortgage offer which met our needs and then helped us to further reduce the rate as the market changed. His approach and experience is second to none with his colleague Sharon always accessible and communicating important steps for completion and information along the way. Thank you KFH Highgate team for looking after us in terms of our sale. In regards to our onward purchase with KFH Finchley a huge thank you to Shantay for helping us find a property to meet our needs. Your excellent communication and support in discussions, viewings and understanding our situation is very much appreciated.Thank you KFH Finchley team for looking after us in terms of our purchase.
5/5
GoogleSamuel Miah at KFH made the whole process of securing my flat genuinely effortless. Quick, responsive and seamless from start to finish. Highly recommend.
Thank you for sharing your experience, Alex. We are delighted to hear that securing your flat was effortless and seamless. We strive to provide reliable support. We look forward to assisting you again in the future.
5/5
TrustpilotWe want to thank KFH Wimbledon branch
We want to thank KFH Wimbledon branch, especially Maryam Beyzavi, our sales negotiator who did an exceptional job in getting us the highest price in the whole street we lived in. Her record is testimony to her hard work. We were able to move to our dream home in record time. Maryam is very approachable, hardworking& diligent. We highly recommend her as she will deliver results.Thank you to KFH Wimbledon
5/5
TrustpilotAntonino was very helpful!
Antonino was very helpful during our check out process and ensured our deposit was refunded back same day. Very good service!
4/5
TrustpilotDemi Maria is amazing
Demi Maria is amazing. She is very sweet and extremely helpful. She follows up and makes sure to be swift. During this stressful time, she communicated effectively which kept us optimistic. She even helped us past working hours. Really would recommend using her
5/5
TrustpilotDrawn out process, but Martin's tenacity and perseverance paid off!
We had a very drawn out process to buy our property, but the tenacity show by the team, especially Martin, got us there.The purchase was part of a chain, although we sold and moved in with family to become chain free. The person at the top of the chain consistently changed their mind on important factors, threatening the purchase of our dream home, however, with a lot of persistence, and no doubt hundreds of calls and emails, we now own a fantastic house!
5/5
TrustpilotI would like to provide feedback…
I would like to provide feedback specifically related to rent accounting service provided by Kfh, Tish Kunaratnam has been great with answering all queries and providing timely updates, and generally been great!
1/5
GoogleMy experience with this agency was defined by a complete lack of professional communication and conflicting information. After waiting 5 days for a response regarding a viewing, I was forced to contact the office myself to receive any …
Hi Baris, thank you for sharing your experience with us. We are sorry to hear about the lack of professional communication you encountered. We pride ourselves on being a trustworthy agency, and would love the opportunity to regain your … More
5/5
TrustpilotThanks Euan and team!
Big thanks to Euan and team (in particular our mortgage broker, Sawan) for all of the help and guidance purchasing our first home. Euan kept us super well informed and made sure that all aspects of the sale progressed as planned, coordinating with our solicitor, inspectors, mortgage broker, seller and others. Sawan helped to make sure that we were super well informed on mortgage products and worked hard to make sure we got the best rate possible as interest rates changed quickly between offer acceptance and exchange. We’re very pleased with how things turned out. Thank you!
1/5
TrustpilotI hated my experience with KFH
I hated my experience with KFH Dulwich. I bought a flat through them 6 months ago and forgot to write a review until a friend who is currently selling asked if I recommend them - I don’t. My EA was unresponsive and wouldn’t reply to emails for weeks, refused to let me have a second viewing after having my offer accepted, lied about a few things he had ‘checked’ about the leasehold, and on the day of completion was on leave without telling me so I couldn’t pick up the keys. I’ll never use KFH again.
5/5
TrustpilotMortgage Broker - Kevin Hurley
This is the second conveyance that I have worked with Kevin regarding my mortgage. Kevin is very responsive and eager to assist. He was willing to scour the market for cheaper mortgage rates right up to exchange and was always on hand to navigate tricky elements of the process. I will be using him again when my mortgage is up for renewal in 2 years!
5/5
TrustpilotChiswick landlady
I have been a landlady in Chiswick for 10 years and have always used KFH Chiswick to find me tenants. I would particularly like to recommend Rebecca, who is the branch manager, for all her help in securing the most recent family to rent my house. She has acted wisely, respectfully and very promptly, advising thoughtfully with some difficult decisions I had to make. She went the extra mile.
1/5
TrustpilotKFH have left hundreds of residents…
KFH have left hundreds of residents without hot water and heating in one of the buildings they “manage” for weeks in the middle of winter. There has been no urgency in resolving the issue - KFH have required constant chasing and communicated with residents terribly. And they have told lie after lie - one day it’s one issue, that’s not fixed, than it’s another, that’ll be “fixed” tomorrow, now it’s a new issue, repeat, repeat, repeat. Also no apology, or even acknowledgement from anyone senior in the organisation. They haven’t even met with the residents, hundreds of which have been washing in cold water for weeks. They have shown no compassion or care - they haven’t accessed if anyone in the building is vulnerable in any way, and they have ignored the needs of people with incredibly young babies and children. A cruel, callous organisation.
1/5
GoogleI'm consistently surprised by how easy KF&H make property management look. They are not really on top of things, and don't show any professionalism or competence, and it doesn't seem to matter at all! …
Hi Joseph, thank you for sharing your feedback with us. We apologize for the negative aspects you encountered, including the lack of prompt communication. Your feedback is invaluable, and we are committed to improving our customer service … More
5/5
TrustpilotProperty Management at it’s best
My Property Manager Nick at KFH is excellent, he always goes over and above to offer help and support to me as a landlord. Which in itself is a rare occurrence in this day and age but especially appreciated as part of a large company. I could not recommend anyone more highly if you are looking to entrust your property to a professional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Kinleigh Folkard & Hayward's Camden office has 1,971 reviews across three platforms: 362 on Google, 19 on Facebook (across the whole business), 1,590 on Trustpilot (across the whole business).
Kinleigh Folkard & Hayward Belsize Park Sales is rated 4.4 out of 5 across all 1,971 reviews, and 4.8 out of 5 on Google from 362 reviews.
Kinleigh Folkard & Hayward Belsize Park Sales, 38 England's Lane, Belsize Park, NW3 4UE, Camden, NW3 4UE.
