Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotReally good sales support
We sold our house with the Sydenham branch of KFH and they were great throughout.Toby the agent who handled our sale process and the bulk of the viewings deserves particular praise: responsive to our queries, quick to share updates from our buyers, proactive in seeking updates from 3rd parties like our buyers solicitors and was friendly and easy to deal with throughout. We ended up using their mortgage brokers too and this was not quite as good: the broker was quite hard to get a hold off and didn't flag things like the fact that the interest rate with our lender went up between the initial discovery and getting an offer. We got there, but it was a more difficult experience than other mortgage brokers we had worked with. Sales was 5-star, mortgage broker was a 3.
Herny · 16 April 2024
★★★★★ 4/5
GoogleIn my efforts to find a flat a few months ago, Randall at KFH was responsive, professional, and good to deal with. Although there was a miscommunication resulting in an unnecessary journey, the experience was a good one, and resulted in my finding a property.
Richard · 17 January 2026
Agent replied · 17 April 2026
Thank you for your feedback. We are glad to hear that your service with Randall was professional.
★★★★★ 5/5
TrustpilotThanks to James from the Crystal Palace…
Thanks to James from the Crystal Palace branch for helping us get our first mortgage. He made it so easy for us to completely understand everything and get the best deal to suit our requirements. Highly recommend!
Joshua · 3 November 2025
★★★★★ 1/5
TrustpilotTerrible service in lettings and…
Terrible service in lettings and virtually no property management concerning serious issues with house.
It is shocking how unprofessional and uncommunicative they are have been despite renting a high end property with them. We were left as a family on our own and ignored.
Gen · 15 September 2026
★★★★★ 5/5
TrustpilotTop class agent
Rebecca came to value our property We thought she was realistic with the valuation & gave us some great tips on presenting our property From start to finish we were kept up to date with Feed back, from viewings & Offers . Josh was very patient with our sale as it was quite a long process due to being probate sale . He was great at chasing up solicitors Would definitely use KFH Earlsfield again Top class
Catherine · 28 May 2024
★★★★★ 5/5
TrustpilotKFH has an excellent mortagage broker! (Katarina Hambalkova)
We worked with Katarina Hambalkova to arrange our mortgage in the middle of a chain. Ms Hambalkova is extremely professional, nonweldable, and engaged. We had multiple check ins in the process of getting to exchange and completion and she was always "on it" to check that lenders conditions had not changed for the better - such that a new offer would have been better for us.Even when we got very close to the wire she was able to find a better offer and processed it in a heartbeat to get it to the solicitor in the span of an hour in time for exchange of contracts the day after.I cannot recommend her enough!!!!
Matteo · 25 March 2024
★★★★★ 5/5
TrustpilotHouse purchase with Henrietta Macer
We just bought a house in Putney and Henrietta Macer helped us throughout the whole process (from finding the property all the way to completion). She did an amazing job both on the selling side (very knowledgeable of all the characteristics of the house and quick to answer any question) as well as during the selling process helping coordinate between conveyancers, sellers and buyers to accelerate the process where posible.
Thanks for all your help Henrietta!
Alonso · 17 January 2026
★★★★★ 5/5
GoogleZurenu helped me from start to finish to purchase my new home. She was incredibly supportive throughout, dealing with unprofessional contractors in a very flexible way and always keeping me in the loop. From start to finish she was there as a beacon of support!
Noah · 4 September 2026
★★★★★ 5/5
TrustpilotWe highly recommend them
We’re very happy with the service from Angela and her team. In just a week after handing over our property, it was not only on the market but it went under a great offer! The whole process was smooth and efficient, and their communication throughout was fantastic. We highly recommend them to anyone looking for a reliable and professional estate agent. Thanks again for such a great experience!
Donotdisturb · 18 October 2024
★★★★★ 5/5
TrustpilotMortgage advisor Kevin - KFH Balham
Kevin was very helpful in my search for a mortgage product when buying my first home this summer.He was easy to reach and very responsive when I had questions or needed to book in a call. Went through the products in detail, which helped me decide which one to go for. Made the process of becoming a homeowner for the first time a bit easier, which is much appreciated.
Aman · 27 September 2024
★★★★★ 5/5
TrustpilotGet KFH to do everything
Get KFH to do everything! We recent sold and purchased with KFH, they organised our conveyancing and provide mortgage brokering services too. I honestly couldn't be happier with the service provided. The estate agents were amazing (Gintare at Brockley branch is fantastic, such a brilliant communicator), the seamlessness of sorting mortgage arrangements through Fred Abeyata and the legals through their London
wide Conveyancing service made things so much easier. A brilliant service.
Rebecca · 15 February 2026
★★★★★ 5/5
TrustpilotKFH,the agent you can trust.
Sally Playfoot filled me with confidence from the first time I met her. She was very enthusiastic about my home even though it needed some tlc. I knew she would sell it for me.She and her team , Hannah and Jason kept me up to date throughout, on the viewings and the viewers responses. They were so friendly and efficient.I felt in good hands throughout the process. I cannot recommend them highly enough.
Pat · 19 July 2024
★★★★★ 5/5
TrustpilotParham at KFH took over the day to day…
Parham at KFH took over the day to day management of my rental property recently and I’ve been impressed by the care and attentiveness he brings to every task. Communicative, personable and efficient I’d highly recommend him as a property manager.
Kaye · 25 September 2026
★★★★★ 5/5
TrustpilotDiego was an exceptional mortgage…
Diego was an exceptional mortgage advisor who went above and beyond to secure the best possible deal for my home loan, even when others couldn't. His expertise and dedication were evident throughout the entire process. He was incredibly friendly, approachable, and always available to answer any questions I had, no matter how big or small. I highly recommend Diego to anyone seeking a knowledgeable, reliable, and personable mortgage advisor who truly cares about their clients' success.
Bikrish · 25 May 2024
★★★★★ 5/5
GoogleI recently rented a new flat in Belsize Park, and it's never an easy or enjoyable process. But Jack from KFH made all the difference in making it as easeful and seamless as possible. From the first time we met him, he was professional, …
Mohsen · 30 August 2026
★★★★★ 5/5
TrustpilotEden and KFH Tooting - Couldn't Recommend Enough
Would like to say a huge thanks to KFH tooting and especially to Eden. In what could have been a very difficult purchase of a flat with each day bringing a new complication Eden provided assistance and reassurance making the process as easy as possible. If you need to purchase or sell a property and want a guarantee that the estate agent will work to ensure that the needs of the buyer and sellers are met so that you are both happy then look no further than Eden.Having worked with several estate agents in my personal property hunt I can confidently say that Eden was by far the most professional, helpful and friendly agent I had the pleasure of working with and would wholeheartedly recommend him to anyone in the market.
John · 6 March 2024
★★★★★ 1/5
TrustpilotThey have been the worst lettings…
They have been the worst lettings agency I have ever been with. We had a delayed contract due to expired electrical safety certificate, we felt pressured to offer more rent and were very rushed into our decision. We didn't know any details about our move in day until I contacted the landlord directly the day before. Now 3 months in and any repairs I have had to work directly with the landlord, and now there is an emergency leak, there is no emergency contact number to use, nor does the online form work correctly to report this issues. I would never go with KFH.
AN · 4 December 2025
★★★★★ 5/5
TrustpilotGreat team helped make everything easier
While we have had mixed experiences with a lot of agents, our experience with KFH has been brilliant. Euan, Sawan, Ravi and Sharon from the team in Highgate helped us to find a place and made the whole process much easier than we could have hoped, especially as they had to handle issues with our mortgage. They were all very professional and friendly and we really appreciate it.
Tom · 3 October 2024
★★★★★ 1/5
TrustpilotKFH management of rental property DO NOT RECOMMEND
KFH management of rental property have been a nightmare to work with. There emails are not clear. There communication is terrible- never allowing transparency of actions, just billing me or arranging works and then telling me what they will cost. Often their billing statements repeat costs from previous months- and its not clear if they are double billing or their internal service just has not dealt with it yet. Also the turn over staff to manage my property was so frequent creating no continuation, so when works were quoted for- the next person never knew what they were for and we had to start again, meanwhile issues got worse. Every time I called or emailed to be called back it would be days before they got back to me. And apologies for incompetency was always too little too late. Warning if considering having them manage your property- they are hard work!
Julia · 2 December 2025
★★★★★ 4/5
TrustpilotBakers Street office - thank you 🙏🏽
Yasmin Vedat of the Bakers street branch of KFH is the deal! From the moment we met she sold the property from the first sentence. Amazing! … And true to fact we have been happy purchasers with everything she said holding true. KFH with Kemi and the team were quite diligent and professional. The transaction went as smoothly as it could despite the fact we were doing this on the back of another sale. There was need for patience, understanding and allighnmnets which Yasmin ably provided between the two parties and the office delivered effectively. Highly recommended ..
Mahmoud · 26 February 2024
★★★★★ 5/5
GoogleI recently completed my move with Sam. The whole process was seamless, and I cannot praise Sam and KFH team enough for the service, and responsiveness. I would use this team again, and have already recommended KFH to friends.
Liam · 17 February 2026
Agent replied · 17 April 2026
Thank you for sharing your experience, Liam. We are glad to hear that your move was seamless and that our team provided such responsiveness. Our local expertise and client-focused approach aim for truly successful outcomes. We appreciate your recommendations and look forward to assisting you and your friends in the future.
★★★★★ 5/5
TrustpilotShyanne and Dimitri were so helpful throughout
Shyanne and Dimitri were so patient and kind in helping us find the 1 bed of our choice in Wimbledon. We were doing the property search from Edinburgh and relied on their expertise with helping us around. So really appreciate the assistance.
Abhishek · 23 August 2025
★★★★★ 1/5
TrustpilotAn absolutely terrible agency
An absolutely terrible agency. They pretended that a flat was available, while simply trying to get more buyers to put pressure on an initial buyer - even while knowing I was pregnant and had little time to find a home. Their communications lacked in transparency, putting pressure on me to obtain a mortgage offer without even taking the flat off the market. Once I obtained the offer, they never acknowledged receipt and stop replying to telephone calls. The worst real estate experience I have had in London or elsewhere.
Mara · 27 November 2025
★★★★★ 5/5
TrustpilotWould use KFH Catford again
I sold my flat with KFH and chose them due to the initial reception from the manager, Alex, and also because they offered a short term commitment whereby you can jump ship if you feel you need to.I didn't need to. They have a good database and pull out all the stops in that initial period. I had an offer I could accept before the listing was even published.I primarily dealt with Millie and sometimes Alex. They are both good and sales and very proactive. They kept on the case with the solicitors, which was very much needed at times.I'd sell through them again.There was a couple of clangers with the admin side of things but I spotted the mistakes and they rectified quickly. Nothing to hold against them, just a reminder to be 'on it' yourself at all times in the process.... Including with your own solicitor. Just the nature of these things with the amount of people involved and all the paperwork.Thankyou Millie and Alex and everyone else involved in the sale!
Verity · 16 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.