Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAddressing customer urgent needs during vacation
Mr. Param Virdee demonstrated excellent customer service even he was out of office from 25 November 2023 to 27 November 2023. He gave immediate response to my email sent to him on 25 November 2023. I requested an urgent maintenace job to fix my heater problem (IS12775593). It is because extreme cold temperatures -2 °C is happening in Manchester. More worsely, I has caught cold and in fever. He follow-up with contractor to carry out maintenance job and ensure the problem could be fixed with top priority.
李廣煊 · 29 November 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Param.
★★★★★ 5/5
TrustpilotThanks to Amy Bridge and James Udrzal
I had great experiences with Amy Bridge and James Udrzal of Johns & Co. They were the leasing agent for my flat at Bridgewater House, London. Before my previous lease expired, they made inquiries to understand my requirements. Rather quickly identified potential tenants, carried out negotiations on my behave and prepared the legal document to my satisfaction. Throughout the process, they always responded to my questions or requests promptly and resolved issues effectively.
Customer · 21 April 2024
Agent replied · 23 October 2024
Thank you for your positive review of Amy and James. We're delighted to hear about your great experience with them, and that you were impressed with their prompt responses, effective issue resolution, and thorough attention to your requirements. We're proud to have them on our team, dedicated to providing excellent service.
★★★★★ 5/5
TrustpilotPrincess Owoeye is really helpful to…
Princess Owoeye is really helpful to arrange to fix our tower rail.
Monica · 26 November 2024
Agent replied · 23 October 2024
Hi Monica,Thank you for your positive feedback! We’re glad to hear that Destini and Alex provided timely and helpful service throughout your process. Our team always strives to be responsive and supportive, and we’re happy that you had a great experience with us.
★★★★★ 5/5
TrustpilotExceptional customer support Destini-Rikki and Bethel Gamma!
Outstanding Service by Destini-Rikki and Bethel GammaI’m impressed by the exceptional service provided by Destini-Rikki and Bethel. They responded quickly, answered all my questions with clear and useful solutions, and even helped me connect with the right team when needed. Their efficiency and professionalism made the entire process seamless. Thank you for setting such a high standard of customer care!
J · 26 November 2024
Agent replied · 28 December 2024
Thank you for your glowing review! We’re thrilled to hear about the exceptional service you received from Destini and Bethel. Their commitment to professionalism and efficiency truly sets the bar high. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotNaomi Madourie was excellent throughout…
Naomi Madourie was excellent throughout my short lease. She was professional and prompt.
Jason · 21 November 2025
★★★★★ 5/5
TrustpilotEbru has been so great at helping us…
Ebru has been so great at helping us with the moving process. Impressive!
Matthew · 8 November 2024
Agent replied · 28 December 2024
Hi Matthew,We’re glad Ebru was able to help with your move! Thank you for your kind feedback, and best wishes in your new home!
★★★★★ 5/5
TrustpilotApartments rental and management
I own two apartments in Providence Wharf and GoodLuck Hope developments, and since some years Johns & Co. is taking care of their rental and management, always with my full satisfaction.In the last 1.5 years my interface as Tenancy Coordination and then Letting Administrator has been Alexandra Ene, and I had with her multiple written contacts: she is extremely professional, puntual and effective, therefore I hope that our co-operation with continue long-term.
Franco · 14 April 2023
★★★★★ 5/5
GoogleRight from the consultation process when I spoke with Jordan and all through to the tenant moving in, I have had and experienced nothing but very high regards and appreciation at the professionalism, diligence and understanding that Jordan and Duncan displayed. The exceptional welcoming and warm service I got will definitely make me do more business with Johns&Co. Thanks Jordan and Duncan!
Nengite · 25 October 2018
Agent replied · 23 October 2024
Thank you for this glowing review - we're chuffed! Really pleased that we could help you, and we look forward to working with you going forward.
★★★★★ 5/5
TrustpilotJohns&Co apartment letting management
I have used Johns&Co for a few years now and have found them to be extremely efficient, friendly and knowledgeable.
James · 29 September 2026
★★★★★ 5/5
TrustpilotParam has been a very helpful property…
Param has been a very helpful property manager. I am grateful to have Param helping out.
HoKa · 21 October 2025
★★★★★ 5/5
TrustpilotSam elJani was extremely efficient…
Sam elJani was extremely efficient diligently responded to the concern until it was sorted. Many thanks
Ahmed · 12 March 2026
Agent replied · 20 March 2026
Hi Ahmed,
Thank you for sharing this feedback. We're pleased to hear Sam's diligence positively impacted your experience, and that she ensured all your issues were resolved. We'll be sure to share your thanks with her.
★★★★★ 5/5
TrustpilotJoynal was a brilliant support…
Joynal was a brilliant support negotiating some flat refurbishments, always keeping us posted with the progress and providing timely communications. Thanks Joynal!
Customer · 8 June 2024
Agent replied · 23 October 2024
Thank you for leaving this feedback. We are pleased to hear Joynal has been both timely and transparent in his communications, allowing you to feel secure in the handling of your property. If you need any further help, please don't hesitate to reach out.
★★★★★ 5/5
GoogleHad Mansoor as my estate agent and he was really helpful throughout. He answered all my questions, kept me updated, and made the whole process a lot easier. I’d definitely recommend him.
Zobo · 10 July 2026
★★★★★ 5/5
TrustpilotRachael is absolutely amazing
Rachael is absolutely amazing. A problem that couldn't be solved in a month and she solved it in one day. Great communication!
Manar · 6 June 2024
Agent replied · 23 October 2024
Hi Manar,Thank you for the review! We're thrilled Rachael resolved your issue so quickly. Great communication is essential for us, and we're glad she exceeded your expectations. Thanks for choosing us!
★★★★★ 5/5
TrustpilotZara was amazing
Zara was amazing. Thanks for your help and support.
Lucinda · 22 December 2025
★★★★★ 5/5
TrustpilotSuper Agent Amber WONG
I am so glad to have Amber WONG helping me to rent out my apartment in Riverscape. She is patient and kind. Not only being so helpful in answering all my questions and highly efficient in processing the rental contract, but also taking care of all details in the rental process. I really appreciate having Amber be my AgentThank you so much
Poonling · 15 October 2024
Agent replied · 23 October 2024
Thank you for sharing your wonderful feedback! We're thrilled to hear about your positive experience with Amber. Her patience, and attention to detail are truly valued, and it's fantastic to know she provided efficient support throughout the rental process. We'll be sure to pass along your kind words to Amber. If you need further assistance in the future, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotGreat Experience Finding a Home
Candice and Britney were incredibly helpful, patient, and kind throughout the entire process of finding our new home. Their clear communication and thoughtful support made everything feel much more manageable. Overall, it was a positive experience working with Johns & Co.
Paola · 26 December 2024
★★★★★ 5/5
TrustpilotGreat first time experience renting
Sarah Ferreira was wonderful and guided us through all steps. She was very prompt in her communication.
Christine · 24 August 2024
Agent replied · 23 October 2024
Hi Christine,Thank you for your feedback! We’re delighted to hear that Sarah was able to guide you through every step and that her prompt communication made the process smoother for you. We’ll be sure to share your kind words with her. If you need any further assistance in the future, don’t hesitate to reach out. We’re here to help!
★★★★★ 5/5
TrustpilotLara Robson is my property manager
Lara Robson is my property manager. She is always helpful and responds in a quick way.
Kitty · 6 September 2024
Agent replied · 23 October 2024
Hi Kitty, Thank you for your feedback! We're thrilled to hear that Lara Robson has been such a helpful and responsive property manager. We'll be sure to pass your kind words along to her.
★★★★★ 5/5
TrustpilotRecommended
I have been with Johns & Co for several years. I originally bought my flat through them, and since then, it has been fully managed by their team. Bryony, my property manager, is one of my favourite professionals I've worked with. She is highly professional, and I have never had any issues with my property or the tenancies over the years. Highly recommended.
Li · 22 October 2025
★★★★★ 5/5
TrustpilotFantastic service
Johns&Co had been managing my unit for the past 4 years and the company had provided tip top service to me since day 1. A special thanks to Brooke Nickless for his quick response and for the good services that he had rendered in helping me to solve some of the issues in my unit.
Kwok · 1 May 2024
★★★★★ 5/5
GoogleWith a limited time to move John's & Co turned out to be the perfect place to go. Thanks to Stephen, Joseph and Amy, we were able to move to our new flat within just over a week. A very helpful team. Thank you
Ameer · 10 October 2022
Agent replied · 23 October 2024
Hi Ameer
Thank you for your feedback and 5-star rating. We are glad that you were very … More
★★★★★ 1/5
TrustpilotDo not return deposit, unreasonable deductions from deposit
They did a terrible job inventorying the flat after I vacated and tried to charge me hundreds of pounds for damage that they themselves documented in the move-in inventory. I vacated the flat nearly two months ago and have still not received my deposit, so I've had to file a dispute claim with TDS. I would never rent another flat managed by Johns&Co
Cristine · 17 September 2024
Agent replied · 23 October 2024
Hi Cristine,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotCynthia and Candice were so great to…
Cynthia and Candice were so great to work with! Made the process smooth and easy
Christina · 13 September 2024
Agent replied · 23 October 2024
Hi Christina,Thank you for your wonderful feedback! We’re glad to hear that Cynthia and Candice made the process smooth and easy for you. We truly appreciate your kind words!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
