Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic from Amber
Amber from Johns & Co was lovely and very helpful from the very first contact. She let me know the process even before we started. I had an idea of the stages involved and was well informed of new developments right until I moved into the new apartment. It has been good so far with the Johns & Co team through the referencing and every other thing.
Eric · 17 October 2024
Agent replied · 23 October 2024
Hi Eric,We're pleased to hear Amber has been proactive throughout every stage of your move - even prior to the process start! It's fantastic she has maintained consistent communication, keeping you updated and contributing to a smooth move in. We wish you all the best in your new home. If you need any further assistance, please don't hesitate to get in touch!
★★★★★ 5/5
TrustpilotJames and Richard were very helpful and…
James and Richard were very helpful and professional throughout the whole process. We have done sales and lettings with them.
Alexey · 30 September 2024
Agent replied · 23 October 2024
Hi Alexey,Thank you for your review! We’re delighted to hear that James and Richard were helpful and professional throughout the sales and lettings process. We aim to provide top-tier service, and your feedback affirms this commitment.
★★★★★ 5/5
TrustpilotStaff Bethel is very professional &…
Staff Bethel is very professional & helpful! Also, Bethel is very patient to help us! Thank you so much!
Annie · 11 October 2024
Agent replied · 23 October 2024
Hi Annie,We’re happy to hear about your positive experience with Bethel. Patience and professionalism are key values for us, and it’s wonderful that Bethel’s assistance made a difference for you. Thank you for your kind words!
★★★★★ 5/5
TrustpilotNeeded something installed at the flat
Needed something installed at the flat, it was sorted by Johns&Co and Bryony made sure all happened smoothly.
Ines · 25 October 2024
Agent replied · 28 December 2024
Hi Ines,We’re so glad we could help make things smooth for you! Thank you for recognizing Bryony's efforts, and please don’t hesitate to reach out if we can be of assistance in the future.
★★★★★ 5/5
TrustpilotClaudiu was exceptional
Claudiu was exceptional. This is the best experience I've had with an estate agents due to him. Extremely professional, moves quickly and an all round great person.
Mustafa · 22 May 2024
Agent replied · 23 October 2024
Hi Mustafa,Thank you for your glowing feedback! We're delighted to hear that Claudiu provided you with an exceptional experience. His professionalism and efficiency truly shine through. We appreciate your recognition and look forward to serving you again in the future.
★★★★★ 5/5
GoogleHad a great experience with Mansoor while securing my new flat. Professional, responsive, and made the whole process manageable. Communication was excellent throughout, and he was always happy to help with any questions. I’d highly recommend!
Helen · 10 July 2026
★★★★★ 5/5
TrustpilotGood experience
I worked with Sam & Victoria . They are very professional and experienced agents.I am very pleased working with them.
Fab · 18 September 2024
Agent replied · 23 October 2024
We’re so glad to hear that Sam and Victoria provided you with such professional service. Thank you for choosing to work with us, and we’re pleased you had a positive experience!
★★★★★ 5/5
TrustpilotGreat, Stress free experience
I had great experience right from the start with the viewing and all the formalities for the offer to be made. Amber Wong help us through this process and it was seamless and stress free. Post the offer being accepted, Marwa Fakih help us set up the tenancy and all our questions were promptly answered and all the information was provided without any ambiguity. My move to my new property has been stress free, thanks to both.
Vineet · 8 April 2024
Agent replied · 23 October 2024
Hi Vineet,Thank you for taking the time to leave us this kind review, and for placing your trust in us. We're pleased to hear your experience with Johns&Co was excellent from start to finish and that Marwa and Amber were able to support you. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotViewing & process of documentation very
I am currently in the process of renting an apartment with Johns & Co. Martina and Candice were incredibly helpful throughout the process. Arranging viewings was smooth and fast. The process of handling documents after making an offer was also handled efficiently.I will move in soon, so I currently can’t rate the experience during the lease term.
Tamara · 21 June 2024
★★★★★ 5/5
TrustpilotSherine was amazing
Sherine was amazing! She made everything very simple and straightforward, and always answered any concerns I had before moving in.
Ahmad · 13 September 2024
Agent replied · 23 October 2024
Hi Ahmad,Thank you for your kind words! We’re so glad Shareen was able to make the process simple and straightforward for you. We’re always here to answer any concerns and make the experience as easy as possible.
★★★★★ 5/5
TrustpilotMatthew and his team are extremely…
Matthew and his team are extremely helpful and we got the rentals done in time and on target prices. Thank you.
Sparkious · 27 August 2024
Agent replied · 23 October 2024
Thank you so much for your kind words! We’re thrilled to hear that our team ensured everything was completed in a timely fashion and were able to ensure all parties were aligned on budget. We’re glad we could meet your expectations and we hope to have the opportunity to service you again.
★★★★★ 5/5
TrustpilotResponsive, proactive and professional team
The team comprising Isobel, Silvia, Victoria, Rachel, and Ambrose, have been responsive, proactive and professional. I am delighted with Johns & Co.
H · 19 February 2026
Agent replied · 22 February 2026
Thank you for taking the time to leave this review. We're glad to hear you were impressed with our teams responsive, proactive and professional service. We'll be sure to share your kind words with them, and we hope to assist you again in the future.
★★★★★ 5/5
Trustpilotan excellent management company!
I have been very satisfied with the service from John&Co since I entrusted them with managing my property. They have even set up a dedicated WeChat service group, specifically for Chinese landlords. I would especially like to thank my current property manager, Mr. Sam, for his professionalism and promptness in resolving issues between me and my tenants, as well as for maintaining the property in excellent condition.
Ming · 24 September 2024
Agent replied · 23 October 2024
Hi Ming,Thank you so much for your kind feedback! We are delighted to hear that you’ve had a positive experience with Johns&Co, and that our WeChat service group has been helpful in keeping communication seamless. Sam takes great pride in providing professional and timely service, and we’re thrilled to know you’ve appreciated his efforts in maintaining your property. We truly value your trust and look forward to continuing to serve you!
★★★★★ 5/5
TrustpilotLara Robson was fantastic in dealing…
Lara Robson was fantastic in dealing with checkout and ensure smooth completion of the transaction. Also did a good job of handling dilapidation claim.
Mac · 1 July 2024
Agent replied · 23 October 2024
Hi Mac,Thank you for your feedback! We're delighted to hear that Lara provided excellent service during your checkout and handled the dilapidation claim efficiently. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotMy property manager Bryony was great…
My property manager Bryony was great and I received my deposit very quickly she was very helpful and efficent through out the whole process.
Ali · 30 June 2024
Agent replied · 23 October 2024
Hi Ali,We are pleased to hear Bryony was successful in securing your deposit, and that she handled the whole move out process efficiently and promptly. We wish you all the best on your property journey, please don't hesitate to reach out to us in the future.
★★★★★ 5/5
TrustpilotBryony excellent throughout
Bryony has been excellent. From day 1 of moving in her communication has been superb resolving issues when needed and flagging anything required from myself
Anonymous · 11 June 2024
Agent replied · 23 October 2024
We are pleased to hear Bryony has been outstanding in her service, providing you with transparent communication and diligently ensuring you are kept aware of all parts of the process. We will be sure to pass your feedback along to her.
★★★★★ 5/5
GoogleWorked with agent Tomas, who is excellent and professional at his best, making sure the whole renting processing went smoothly and without any hassle. Thank you!
Xiaojun · 10 September 2026
★★★★★ 5/5
TrustpilotLondon’s best letting agency
One of the best letting agencies I’ve worked with so far.The process was incredibly smooth, and the agents were truly client-focused, especially Shareen and Victoria. They went above and beyond to ensure I found the perfect apartment at the best price. Highly recommend their services!
Zoheir · 19 December 2024
★★★★★ 5/5
TrustpilotBig thanks to Spyros
Big thanks to Spyros. It's good to meet people like him. He is reliable, you can rely on him. He works quickly and without delay. He knows what he's doing. When you have someone like Spyros to work with, you feel like you have solid support by your side. Thank you again for your hard work. Iwona and Jacek.
Iwona · 1 May 2024
★★★★★ 5/5
TrustpilotHad great experiences with Andrew and…
Had great experiences with Andrew and his team and am sure they will help you find ideal tenants too.
Hua · 18 September 2024
Agent replied · 23 October 2024
Hi Hua,Thank you for your kind feedback on Andrew and his team! We’re thrilled that you had such a great experience and that we were able to help find ideal tenants for you.
★★★★★ 5/5
TrustpilotEbru was very helpful
Ebru was very helpful. I appreciate the effort and tenacity he has put in to helping me
Consumer · 15 October 2024
Agent replied · 23 October 2024
Thank you for your feedback. We strive to provide our clients with a dedicated service, and it is fantastic to hear Ebru delivered this. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotEllie-Mai Hannan is a great property…
Ellie-Mai Hannan is a great property manager who can always respond my questions at once
Zxf · 13 November 2024
Agent replied · 28 December 2024
Thank you for the kind words! Ellie-Mai takes great pride in ensuring timely responses to all questions, and we're delighted she could make your experience smooth and stress-free.
★★★★★ 5/5
TrustpilotVictoria is top class professional.
Victoria is a top class professional. I could not ask for more of her.
Joao · 27 November 2024
Agent replied · 28 December 2024
Hi Joao,Thank you for your fantastic feedback about Victoria! It’s truly heartening to know that her professionalism has made such a positive impact. We are lucky to have her on the team, and we’ll make sure she receives your kind words. If there’s anything else we can assist you with, please don’t hesitate to let us know.
★★★★★ 1/5
TrustpilotUnfortunately very bad experience in…
Unfortunately very bad experience in check in and check out process with them. They clearly hide the fact that the apartment has a problem with reception. After checkout they very late with providing access for car park, which resulted for additional charges for me. During the checkout period, they wanted to charge for mattess stain which we never done and there were no picture of the bottom of matress with stain, only top of it.
Majid · 16 April 2024
Agent replied · 23 October 2024
Hi Majid,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
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