Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRecently needed an issue resolved and…
Recently needed an issue resolved and Rachel Massey was amazingly helpful! She stayed late on a Friday and made sure it was handled. Can’t thank her enough!
Sumriddhi · 19 July 2024
Agent replied · 23 October 2024
Hi Sumriddhi,Thank you for taking the time to leave this review. It's great Rachel went the extra mile to ensure your issue was resolved, she will be pleased to hear her hard work has not gone unnoticed. If you need any further help, please don't hesitate to reach out.
★★★★★ 4/5
TrustpilotTenant Experience - Johns & Co.
Johns & Co. were a fine property management company to work with. However, as a tenant, I often found them disorganised and lacking in their attention to detail. Nonetheless, Bryony Bowyer did a great job as Johns & Co.’s agent. She was easy to work with, reasonable, and she managed to get things over the line such that I was able to get the entirety of my deposit back (which is rare in London). She’s a star!
Daniel · 12 June 2024
Agent replied · 23 October 2024
Thank you for your feedback. We're sorry to hear you were not fully satisfied with our service. We appreciate your patience and are committed to improving our services. We're delighted that Bryony provided such excellent support. We'll be sure to pass on your appreciation to her. Thank you for recognizing her efforts!
★★★★★ 5/5
TrustpilotWai Yau is very professional and quick…
Wai Yau is very professional and quick to respond to questions - fast and efficient and great to deal with
Mr · 7 November 2024
Agent replied · 28 December 2024
Hi Oliver,Thank you for your kind feedback, highlighting Wai’s professionalism and efficiency. We’ll make sure your praise is passed along to him.
★★★★★ 1/5
TrustpilotMoldy Apartment - Won’t Return Rent Money
I wish I would have listened to the 1 star reviews before renting with John’s & Co. I figured they had so many 5 stars, how could it go wrong?! Well it went very wrong and is costing us £50K+!!!John’s & Co. doesn’t seem to care about the properties they manage, or the people renting them. We signed a 6-month lease for a “luxury” apartment via John’s Co, which we were unable to see in person due to being abroad, so we went off of a video an agent sent us. We sat on it for a while, but he soon came back pressuring us to take the place, indicating another tenant was interested, so suggested we put in an offer ABOVE asking price in order to get it. So we did, and got the apartment.Upon arrival, there was massive water damage and mould in the master bedroom - which apparently has been going on for 3-4 months, but John’s & Co neglected to fix. They did fix the leak upon us asking, but instead of removing the mould, they wanted to paint over it. We hired an independent mould inspector, who ran lab testing and found elevated levels of two types of pathogenic mold in the apartment, and declared it hazardous to human health. The inspector recommended removal and replacement of the ceiling (the source of mould) and a thorough assessment and cleaning of the AC unit, as the mold levels go up when the AC is on, indicating there is likely mold in the AC unit, too. Painting over the walls would not get rid of the mold, and it would only get worse over time. Because they never told us about the water damage prior to us signing the lease - which we have multiple pieces of strong evidence indicating they were aware and ignored it and omitted telling us - and the fact that the apartment is full of mould and hazardous to heath and they won’t properly renovate it, we tried to break the lease, but they are being completely unhelpful. We had to pay 6 months in advance due to this being a short term rental and we’re not UK citizens, and they don’t want to give us our money back, so we’ve had to hire a lawyer and will be taking them to court. We never moved in and have been staying (and paying) for a hotel until we find something else. Do not rent from Johns & Co, they are an unscrupulous company.
Maria · 14 April 2024
Agent replied · 23 October 2024
Hi Maria,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotSam, great experience from J&Co
Second time looking for a flat in EG. Thanks to Sam, who has always been keen to look for a flat with the characteristics I want,and letting me know every time a new flat come available; very easy going, quick and straightforward, I really appreciate it.Thanks the help and support.
Samuel · 6 December 2024
★★★★★ 5/5
TrustpilotSpyros Review
Johns&Co were great throughout the dealings I had with the team. I met Elliot a few times and he was always helpful and a really nice guy. I had quite a lot of dealings with Spyros during check out period. He was also a really nice guy, really helpful and always responded in messages really quickly. I would definitely be happy to rent from johns@co again and would contact Spyros for this. Highly recommend dealing with him.
John · 6 June 2024
Agent replied · 23 October 2024
Hi John,Thank you for your review! We're delighted to hear that Elliot and Spyros provided exceptional service and made your experience with Johns&Co a positive one. It's fantastic to know that they were helpful, responsive, and accommodating throughout your dealings with us. We truly appreciate your recommendation and would be honoured to assist you again in the future. Please don't hesitate to reach out if you need anything. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotThanks for the Johns&co team for the…
Thanks for the Johns&co team for the handling of my apartment handover at Reading this month. Special thanks to Param Virdee & Faid Al-Jashamie for all the efforts so far!
Tommy · 17 May 2024
Agent replied · 23 October 2024
Hi Tommy,Thank you for your kind words! We're delighted to hear that Param and Faid provided exceptional service during your handover. Your satisfaction is our priority, and we appreciate your recognition of their efforts. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotFirst class service and very responsive…
First class service and very responsive team! Many thanks to Amber Wong and Marwa Fakih for their kind assistance and professional approach.I will be glad to recommend them to my friends.
Milena · 25 April 2024
Agent replied · 23 October 2024
Hi Milena,Thank you for your feedback. It's great to hear Marwa and Amber have exemplified the professional and personable approach Johns&Co offer clients, and that you will continue to recommend our services in the future. We wish you all the best.
★★★★★ 5/5
TrustpilotI had a remarkable experience with…
I had a remarkable experience with JOHNS&CO. They facilitated a smooth and stress-free rental process, demonstrating professionalism and attention to detail. I would like to extend my sincere gratitude to Vanessa for her support, and I particularly want to highlight Alexandra for her outstanding assistance. Her dedication and commitment to ensuring everything went seamlessly were truly commendable. I wholeheartedly recommend JOHNS&CO to anyone seeking a hassle-free moving experience.
Laaroussi · 30 October 2024
Agent replied · 28 December 2024
Hi Laaroussi,Thank you for sharing your experience with Johns&Co! We’re so glad that our team, especially Vanessa and Alexandra, could help make your rental process smooth and stress-free. We’ll be sure to pass on your gratitude. We’re honoured to have earned your recommendation and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotNorman Butler has been a great help in…
Norman Butler has been a great help in managing the property, and we greatly appreciate his efforts and dedication.
Richard · 12 November 2024
Agent replied · 28 December 2024
Hi Richard,We greatly appreciate your recognition of Norman's efforts. Thank you for your kind review!
★★★★★ 5/5
TrustpilotUmar deserves a five star review
During my stay here my property manager Umar Sharif has been a delight to work with. Whenever there was an issue he always replied promptly and ensured my check out process was smooth and easy. Very happy with the experience.
Bobo · 21 September 2023
Agent replied · 28 December 2024
Hi BoboThank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated.I know this will absolutely make Umars day!Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotExcellent service and great at getting…
Excellent service and great at getting back promptly - we hope this for the long term and with Param there we see good sign this will continue
Brian · 21 September 2026
★★★★★ 5/5
TrustpilotCynthia was excellent in helping me…
Cynthia was excellent in helping me secure my rental apartment. Diligent, organised and friendly. Would highly recommend and - thank you Cynthia.
Ged · 16 September 2024
Agent replied · 23 October 2024
Hi Ged,Thank you for sharing your experience! We’re delighted to hear that Cynthia was able to assist you in securing your apartment. Her diligence, organisation, and friendly approach truly shine through, and we’re glad it made a positive impact on your experience. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Cynthia. Thank you once again!
★★★★★ 5/5
TrustpilotPrincess Owoeye was excellent
Princess Owoeye was excellent. Very professional and handled a complex deposit situation extremely well. Very good service. Thank you. Kevin.
Kevin · 17 October 2024
Agent replied · 23 October 2024
Hi Kevin,Thank you for taking the time to leave this feedback. It's great to hear Princess provided you with an excellent service, and handled the deposit process with capability and professionalism. We will be sure to pass your appreciation along to her. If you need any assistance in the future, do not hesitate to reach out!
★★★★★ 5/5
TrustpilotMany thanks to Victoria and Rahan
Many thanks to Victoria and Rahan for their help so far. They have always been quick to help me out.
Yang · 15 October 2024
Agent replied · 28 December 2024
Hi Yang,Thank you for your kind words! It’s great to hear Victoria and Rahan have been able to assist you promptly. We’re here to make sure everything runs smoothly for you!
★★★★★ 5/5
TrustpilotGreat experience overall
Great experience overall. Bryony Bowyer was very helpful throughout and was able to assist with all our requirement.
Anurag · 14 November 2024
Agent replied · 23 October 2024
Thank you for sharing your positive experience! We're delighted to hear that Bethel was so helpful during your move-in process. Moving can be stressful, so it’s great to know that Bethel made it smoother for you. We'll be sure to pass your kind words along to him.
★★★★★ 5/5
TrustpilotJose was very proactive and…
Jose was very proactive and understanding. He resolved the problem very efficiently and quickly.Very pleased with his services.
Shirish · 13 November 2024
Agent replied · 28 December 2024
Hi Shiri,We're so pleased to hear Jose’s proactive approach made such a positive impact! Ensuring quick and efficient problem resolution is our priority, and we're glad Jose provided the excellent service you needed. Thank you for your feedback!
★★★★★ 5/5
TrustpilotProfessionals
I’m was extremely pleased with how professional our property manager Lara Robson was! Extremely helpful, very nice to us and always very quick to reply.
Cristina · 19 July 2024
Agent replied · 23 October 2024
Hi Crisitna, Thank you for leaving this kind review. We'll be sure to pass your feedback on to Lara, she will be thrilled she has made such a positive impact.
★★★★★ 5/5
TrustpilotGreat!
So far my experience has been great.Priscilla Ogefere has been very responsive, attentive and helpful. Any concerns I’ve had have been dealt with promptly and professionally.
Matthew · 1 July 2024
Agent replied · 23 October 2024
Hi Matthew,Thank you for sharing your experience! We're thrilled to hear that Priscilla has been responsive, attentive, and helpful. Your satisfaction is important to us, and we're glad to know your concerns have been addressed promptly and professionally. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotAmy and Edith were exceptional…
Amy and Edith were exceptional throughout the process. Their professionalism and dedication made everything seamless. Highly recommend their services!
Chris · 25 October 2024
Agent replied · 28 December 2024
Hi Chris,Amy and Edith will be delighted with your feedback! We’re pleased that the process was seamless for you, and we appreciate the high recommendation.
★★★★★ 5/5
TrustpilotAmazing experience
Cladiu has been absolutely amazing throughout this experience. He’s been very patient and understanding. Couldn’t ask for a better person to help me through finding the right apartment.
Kam · 24 May 2024
Agent replied · 23 October 2024
Hi Kam,Thank you for your wonderful feedback! We're thrilled to hear that Claudiu provided amazing service, demonstrating patience and understanding throughout your apartment search. We will be sure to pass your appreciation along to Claudiu.
★★★★★ 5/5
TrustpilotShareen and Amy were very helpful
Shareen and Amy were very helpful! Super professional, knowledgable, always quick to respond and supportive of the whole process! It has been great to work with both.
Arda · 7 June 2024
Agent replied · 23 October 2024
Hi Arda,We are pleased to hear you enjoyed such a pleasant service from both Shareen and Amy, throughout the whole process. We will be sure to pass your feedback along to them.
★★★★★ 5/5
TrustpilotThank you Johns & Co
I would like to say that I truly appreciate the excellent work done by Johns&Co. The staff and communication are outstanding.
Wafaa · 12 March 2026
Agent replied · 20 March 2026
Hi Wafaa,
Thank you for this thoughtful and kind review. We truly appreciate your recognition of our team for their professionalism, effort and character. We'll be sure to share your comments with Silvia, Victoria and Ambrose, and hope you continue to enjoy your experience with.
★★★★★ 5/5
TrustpilotThank you Priscilla …
I requested information from Priscilla and she did her best to get the requirement on short time. She is very good. Thank you Priscilla and thank you all.
A · 17 May 2024
Agent replied · 23 October 2024
Thank you for this review. We are pleased to hear Priscilla has impressed you with her dedication to ensuring your needs are met, in spite of any time constraints. We will be sure to pass your feedback along to her.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
