Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotQuality assistance
Bryony Bowyer was super helpful in resolving a time sensitive issue; very reassuring to have her as a point of contact for issues regarding my building and apartment🥂✨
Sam · 6 September 2024
Agent replied · 23 October 2024
Hi Sam,Thank you for this amazing review. We always aim to provide our clients with a responsive and proactive service, and it is fantastic Bryony was able to exemplify this- resolving your issue promptly, and ensuring you felt reassured. We will be sure to pass your appreciation along to her. If you have any issues in the future please don't hesitate to reach out, we're always here to help!
★★★★★ 5/5
TrustpilotExceptional Service from a Top-Notch Lettings Agent
Rohan is an outstanding letting agent! He made the entire rental process smooth and stress-free. His communication was clear and prompt, and he always went above and beyond to ensure I had all the information I needed. His customer service is top notch.I highly recommend Rohan for anyone looking for professional, reliable service!
Shahad · 20 December 2024
★★★★★ 5/5
TrustpilotMy experience with Johns&Co was really…
My experience with Johns&Co was really good. They were responsive, helpful, and professional throughout the whole process. I had a lot of discussions with Nick, and he helped me with many things and always answered any concerns I had. The communication was smooth and made everything much easier for me.
Veng · 19 May 2026
★★★★★ 5/5
TrustpilotThank you Beverley 🙏🏽
Spoke to Beverley, and it was a great experience. She was very helpful and her customer service was top notch. I had all my questions answered with ease 👍🏽 I highly recommend.
Mitz · 25 June 2024
Agent replied · 23 October 2024
Thank you for sharing your positive experience! We're delighted to hear that Beverley provided top-notch customer service and was able to assist you with all your questions. Your recommendation means a lot to us. We look forward to serving you again!
★★★★★ 5/5
TrustpilotJohn&Co are brilliant
John&Co are brilliant! Amy and Candice were really helpful with helping us find our new home and sorting out paperwork. The whole process was very quick and easy with their guidance. Highly recommend!
Aj · 3 June 2024
Agent replied · 23 October 2024
We're pleased you enjoyed a positive experience with our team. This is a great testament to Amy and Candice's knowledge and professionalism. We will be sure to pass your appreciation along to them.
★★★★★ 3/5
TrustpilotLondon’s Premier Estate Agent in name only
I have rented in the UK for years and have never experienced something like this. Although I had paid the holding deposit, the agent still tried to negotiate the length of a break clause in favour of the landlady. When I moved in, there were still personal items belonging to the previous tenant(s) in the property. They were removed two weeks later after I had made multiple calls and sent multiple messages to Johns&Co.
Bartlomiej · 29 September 2024
Agent replied · 23 October 2024
Hi Bartlomiej,We are sorry to hear about your experience. We strive for clear communication, and we regret that your move-in wasn’t as smooth as it should have been. Please contact us directly at customercare@johnsand.co so we can resolve these concerns and improve your experience with Johns&Co.
★★★★★ 5/5
TrustpilotCandice and Nicholas did a great job…
Candice and Nicholas did a great job for our tenancy process. Their attention and strong follow up were remarkable.
ASLI · 8 May 2026
Agent replied · 25 May 2026
Hi Asli,
Thank you for leaving this review. Candice and Nicholas will be pleased to know you appreciated their assistance.
★★★★★ 1/5
TrustpilotI was tenant with John.co , not recommended
Hello everyone! I will not suggest John.co estate agent to anyone. I have moved out of the rental home, and I have not received a response from the estate agent regarding my deposit. They sent me bills for inventory check out, which is not true at all; they are proper thieves and impolite. Make sure you are careful with Laura robson , I don’t t recommend this person . I’m not satisfied, don’t trust to this 💩 estate agent at all , all of them doggy
Consumer · 19 June 2024
Agent replied · 23 October 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotThank you so much Leigh and Ryan for…
Thank you so much Leigh and Ryan for your assistance. It was very smooth process and highly professional. Much appreciated!
Sergey · 19 December 2025
★★★★★ 5/5
TrustpilotDuncan was brilliant
Duncan was brilliant. He helped us through the whole process of our tenancy renewal and was very efficient, responsive and quick. We’re very glad we got to work with him. Thank you Duncan!!!
Mimi · 31 May 2024
Agent replied · 23 October 2024
Hi Mimi,Duncan is a valuable member of our team and your feedback is a true testament to his dedicated service. We will be sure to pass your appreciation along to him.
★★★★★ 5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Amber to secure our new home. Amber was brilliant, efficient and so helpful - she made the process feel seamless and I couldn’t recommend her more!
Sophie · 30 May 2024
Agent replied · 23 October 2024
Hi Sophie,Thank you for this 5* rating, and congratulations on securing your new home! We're pleased Amber's support ensured you enjoyed a smooth property search. We'll be sure to pass your appreciation along to her, and we wish you all the best in your new home.
★★★★★ 4/5
TrustpilotGood experience this time
Good experience this time. Unfortunately the turnover at Johns and Co means I am often dealing with new employees.
Patrick · 7 May 2026
Agent replied · 23 October 2024
Hi Patrick,
Thank you for your feedback. We are sorry to hear that your experience has not met your expectations, as client satisfaction is extremely important to us. So we can address your concerns, please email customercare@johnsand.co.
★★★★★ 3/5
TrustpilotTenant with Johns & Co
I encountered a water leak issue in my apartment, resulting in necessary repairs. After each of the three visits by contractors, the apartment became very dusty, necessitating professional cleaning. I requested the landlord cover the costs, but they refused. The agency provided no support and attempted to charge me for another round of professional cleaning upon vacating the apartment. Additionally, due to humidity, mold developed in the walls, and they also tried to bill me for this expense. However, I must commend Spyros Miaris for his handling of my deposit issue; he was prompt, efficient, and extremely helpful, saving the day for the rest of the team. He was extremely helpful and guided me through the whole process, by helping me getting in contact with the right people. In conclusion, it appears the agency consistently favours landlords. Therefore, if you're a landlord, you'll likely have no issues, but if you're a tenant facing a problem, good luck...
Michail · 14 June 2024
Agent replied · 23 October 2024
Hi Michail,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotVery helpful
Sam is great, super helpful and responds almost immediately.
Olivia · 19 March 2026
★★★★★ 5/5
TrustpilotFirst-class customer/owner experience
Johns&Co continues to provide professional and consistent support to me, specifically in managing and upkeeping my apartment for the comfort of my tenant. This includes the seamless transition of tenants aided by Priscilla Ogefere & Odete Gomes proactively, giving me peace of mind. Well done Priscilla Ogefere & Odete Gomes. You are the best. Thank you Priscilla Ogefere & Odete Gomes
Eng · 31 July 2024
★★★★★ 1/5
Trustpilotdissapointing
Our woes with johns and co continue sadly. All access tags are due to be updated today. Wait in line only to be told the tags we got from johns are not original and they refuse to help us. But wait we can pay £60 for new ones….but jokes on us as they suddenly refuse to issue knew ones without approval. We are told to call for help at the door….get there and system is offline….now we wait 20 min to sneak in with someone else. Call johns and log issue on system….get someone on the phone who promises to email the concierge to issue us new ones….3 hours later we try again….but surprise suprise they never mailed…we wait again to sneak in with someone else. Cant make this stuff up. So now half a day later and no responses and no help from anyone.
Dian · 8 June 2024
Agent replied · 23 October 2024
Hi Dian,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service Liam Alwar is very helpful for respond to help us purchasing the mattress for a good price. I’m really happy with the excellent service provided by Liam . He is great !
Angela · 12 April 2024
Agent replied · 23 October 2024
Hi Angela,Thank you so much for taking the time to share your experience! Liam is indeed a valuable member of our team, and we'll be sure to pass along your kind words to him. If you have any further questions or need assistance in the future, don't hesitate to reach out.
★★★★★ 5/5
TrustpilotYour teammates have worked hard for our…
Your teammates have worked hard for our two-year lease. We would like to thank your team, especially Andrew and Michael, for their experience and fast work.
ERSOY · 17 September 2024
Agent replied · 23 October 2024
Thank you for the feedback on Andrew and Michael’s excellent work! It’s wonderful to hear they supported your lease process with their speed and expertise.
★★★★★ 5/5
TrustpilotAdekunle Adedugbe was brilliant to sort…
Adekunle Adedugbe was brilliant to sort out our end of tenancy deposit and finalising everything effectively and efficiently. Very helpful, excellent communication, easily accessible. Much appreciated!
Mahum · 17 September 2024
Agent replied · 23 October 2024
Hi Mahum,Thank you so much for your kind words! We’re delighted to hear that Ade was able to assist you with the end-of-tenancy process, ensuring everything was handled smoothly and efficiently. It’s fantastic to know that you found the experience stress-free and that Ade’s efforts made a positive difference. We greatly appreciate your feedback and hope to work with you again in the future. Wishing you all the best!
★★★★★ 5/5
TrustpilotWe have been renting through Johns&Co…
We have been renting through Johns&Co for 4 years now, always helpful and though our management has changed a lot over the years we have always had good interactions with those assigned to our property.Most recently we have been communicating through Miss Brooke Nickless, who has been extremely professional and considerate, as well as always replying to us promptly and politely when any issues have arisen.We have had awful issues with other agencies in the past so Johns&Co has been a refreshing experience!
Will · 5 June 2024
Agent replied · 23 October 2024
Hi Will,Thank you for your loyal support over the past four years! We're thrilled to hear that your experience with Johns&Co has been positive and that Brooke provided professional and considerate assistance. Your satisfaction is our priority, and we're committed to delivering excellent service. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you!
★★★★★ 5/5
TrustpilotReally professional and diligent service
Johns&Co have single handedly made our renting experience a 10/10 experience. Amber and Amy Bridge have been absolutely incredible throughout the entire process. They were constantly on the ball about every single detail and made the process from start to finish seamless. Even after we’ve moved in, they are constantly ensuring everything is perfect. They claim to be London’s No1 and you can clearly see why, the most superb experience ever ✨
Suhail · 17 October 2024
Agent replied · 28 December 2024
Hi Suhail,Thank you so much for sharing this review! We’re thrilled that Amber and Amy made your renting experience a 10/10 from start to finish. Moving can be stressful, and their dedication to staying on top of every detail reflects their commitment to making the process as smooth and enjoyable as possible. We pride ourselves on delivering the high level of service, and it’s incredibly rewarding to see that reflected in your experience. Thank you once again for your kind words and trust in our team. If you need anything down the road, please don’t hesitate to reach out, Amber, Amy, and the whole team are here to help!
★★★★★ 5/5
TrustpilotParam Virdee is managing 3 of my…
Param Virdee is managing 3 of my properties very well! Always keep tracking the status and provide guidance and advice!Very efficient too!
Lok · 15 November 2024
Agent replied · 23 October 2024
Hi Lok,Thank you for your kind review. We are pleased to hear you have been able to rely on Savannah and the Brentford team for a trusted and efficient service. If you need any assistance in the future, please do not hesitate to reach out.
★★★★★ 1/5
TrustpilotThey don’t pay my £2,405 back
I am writing once again to remind everyone to avoid engaging with JOHNS and Co due to their extremely poor and disrespectful treatment of clients.Despite my initial review and their assurance that they would address the problem, the situation has only deteriorated. They have now stated that they will return my money only if I agree to work with them again. This is wholly unacceptable and amounts to coercion and theft.Their refusal to return my funds (£2,405) without imposing further conditions not only fails to resolve the initial issue but also forces clients into unwanted business dealings. This behavior is unprofessional and unethical.Please consider this a strong warning against JOHNS and Co. Their practices are not only untrustworthy but also detrimental to any potential client relationship.
Amir · 3 June 2024
Agent replied · 23 October 2024
Hi Amir,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotJOHNS&CO has a professional team
JOHNS&CO has been managing my property for over 5 years. The team is very professional and the communications are prompt and clear. Especially Leigh Hallettwho has been my go-to person and always helpful.
Kenny · 15 May 2024
Agent replied · 23 October 2024
Hi Kenny,Thank you for your continued trust in Johns&Co for managing your property over the past 5 years. We're delighted to hear that our team has provided you with professional service and prompt, clear communication. It's wonderful to know that Leigh has been your go-to person, always ready to assist. We appreciate your kind words and look forward to continuing to serve you and your property needs.
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