Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBest tenancy process I’ve ever had
Best tenancy process I’ve had since living in London over the last 10 years. Both Rahan & Victoria have been super helpful, friendly and most importantly very responsive throughout the process, which is very rare with a number of letting agents I’ve worked with before. Would definitely recommend, had no issues on our side with the property (so far!) and when we’ve had queries, they’ve been quick to attend. Communication has been very honest and clear throughout.
Jack · 4 November 2024
Agent replied · 28 December 2024
Hi Jack,We’re pleased to hear that Ebru’s support improved your experience. She is indeed a valued part of our team, and we appreciate your feedback. If you need any support in the future, please don't hesitate to get in touch.
★★★★★ 5/5
TrustpilotSAM ORME
Dear ,I wanted to take a moment to express my heartfelt gratitude for the invaluable help from ( SAM ORME ) in finding my new apartment. His assistance made the whole process smooth and stress-free. I truly appreciate his time, effort, and support throughout this journey. Thanks to him , I now have a wonderful place to live. His kindness and generosity means alot to me , and I am so thankful to have his as an consultant.With sincere thanks and warm regards
M · 18 September 2024
Agent replied · 23 October 2024
Thank you for sharing your fantastic experience with Sam Orme! We’re delighted that he made the process smooth and stress-free for you. Your needs are paramount to us, and we’re thrilled you found a wonderful home with Sam's help.
★★★★★ 1/5
TrustpilotAgents who open the flat door without informing the tenant.
They are so crazy that as a tenant I experienced twice the door of my flat being opened by their colleagues as well as subcontractors without being informed first. There is no security at all.
温为 · 30 July 2024
Agent replied · 23 October 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotShareen is the best agent you will ever interact with
I arrived in London with very short notice that I was moving abroad and Shareen was so helpful in helping me find an apartment and finish all the paperwork within a week!
K.N · 15 September 2024
Agent replied · 23 October 2024
Thank you for sharing your experience! We’re delighted that Shareen was able to help you secure an apartment and finalise everything so quickly. We understand how stressful moving on short notice can be, and we’re thrilled we could make the process smooth for you.
★★★★★ 5/5
TrustpilotJohns&Co has been managing my property …
Johns&Co has been managing my property since this January in a very well and effective manner. Though the first tenants had an early termination of tenancy, but a second tenant was secured almost without a break period during September. I am also very pleased, in particular, with Alexandra Ene who had efficiently executed the new tenancy agreement and the letting agreement with Johns&Co.I couldn't be gladder to have them in managing my property especially I am a non-resident landlord.
Lim · 30 September 2024
Agent replied · 23 October 2024
Hi Lim,Thank you for taking the time to leave such detailed feedback! We’re glad that even though the first tenancy had an early termination, Alex and the team managed to secure a new tenant quickly. We appreciate your trust in us to manage your property and are pleased that you're happy with our service.
★★★★★ 5/5
TrustpilotSatisfactory service
Fast and expeditious in finding a new for our property and the documentation and all other works pertaining to the Tenancy was also fast and efficiently.We are very satisfied with their service and performance by Amy Bridge, Grace and James
Krishna · 26 April 2024
Agent replied · 23 October 2024
Hi Krishna,Thank you for your kind review. We're glad to hear you were impressed with our team. We'll be sure to pass your positive feedback along to them. If you need anything else, just let us know!
★★★★★ 5/5
Trustpilottenancy agreement
Initially, Johns&Co was slow to respond to tenant concerns which resulted in extended damage from water leak. However, they were excellent at procuring new tenancy and promptly completing the tenancy agreement. Marwa, Tawnie and Seth were very professional
S · 1 June 2024
Agent replied · 23 October 2024
Thank you for your feedback. We apologize for the initial delay in addressing the water leak and understand the frustration it caused. We're glad you were pleased with our efficiency throughout the tenancy process. Thank you for acknowledging Marwa, Tawnie, and Seth's professionalism. Your feedback helps us improve our service.
★★★★★ 5/5
TrustpilotCaitlin Mitchell from Johns&co really…
Caitlin Mitchell from Johns&co really goes the extra mile. Kept me in the loop of progress and updated me consistently. Also give options in terms of repairs and replacements. Thank you for professional and competent service.
Suzette · 21 September 2026
★★★★★ 5/5
Trustpilotoutstanding service from Amber
I recently rented a flat in London from overseas, and the process was seamless thanks to Amber. She promptly answered all my questions, and ensured the property was in best condition for my arrival. Her professionalism and attention to detail made the entire experience stress-free. I highly recommend Amber to anyone looking to rent a property remotely.
Keisei · 20 December 2024
★★★★★ 1/5
TrustpilotTheir service has been very poor after…
Their service has been very poor after the contract was signed. They handed over the property, but there were issues. The dishwasher has been not working for two months, and despite sending several follow-up emails, I haven’t received any response. The electric towel wrack was faulty from the start, and they haven’t addressed this either.I will never work with this company again. So far, I’ve had a bad experience, and I am very unhappy and dissatisfied.
Sarmad · 6 November 2024
Agent replied · 23 October 2024
Hi Sarmad,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 1/5
GoogleZERO STARS. We are extremely disappointed with our experience with JOHNS & CO and strongly advise others DO NOT RENT THROUGH THIS AGENCY.
From the very beginning, the process was unnecessarily stressful. The agency constantly pressured us to provide documents within short deadlines and insisted on physical guarantor signatures. This was completely unreasonable since some of our guarantors live as far as Leeds, while most other agencies easily accept online signatures. Only after multiple arguments and constant follow-ups did they finally allow e-signatures.
Our assigned agent was rude and unhelpful throughout. When we finally moved in, the apartment was in TERRIBLE CONDITION: dirty, dusty, and clearly not cleaned before handover.
Major issues we faced include:
1. FAECES AND WORMS IN TOILET: One toilet had faeces and live worms in it, and the flush did not work. Despite repeated complaints, no one came to clean it. We had to do it ourselves because it was unlivable.
2. NO KEYS PROVIDED for the balcony, the main downstairs entrance, or kitchen windows, meaning there is NO VENTILATION and FIRE EXITS ARE INACCESSIBLE, creating a serious safety hazard.
3. A bag of trash was left outside before our move-in and ignored for days, leading to a major ANT INFESTATION.
4. A council inspector found MOULD under the shower sink, stating the property should not have been rented in this condition. The repair will take about a week, and this is the ONLY SHOWER in the property. The agency’s response? A £160 “compensation” split between three tenants and a suggestion to use public gym showers in the meantime.
We paid SIX MONTHS’ RENT UPFRONT and even offered more than required, yet received no professionalism, no responsibility, and no respect. After months of complaints and follow-ups, we recently found out that our property manager had been changed without informing us, which explains the complete lack of response.
This entire experience has been UNPROFESSIONAL, UNETHICAL, AND CARELESS from start to finish.
DO NOT RENT THROUGH JOHNS & CO. Save yourself the stress, frustration, and disappointment we’ve experienced.
Sanika · 8 October 2025
★★★★★ 1/5
GoogleThe first viewing was scheduled a month ago and I travelled to the property unnecessarily as access was not available. Since then the viewing has been rescheduled twice, and only after I’ve had to chase them for confirmation I found out that access still isn’t in place less than 24h from the scheduled time. Do not trust them with your property as this is how they will treat it.
M · 17 January 2026
★★★★★ 5/5
TrustpilotGreat service
Great service, everything was done on time and with am amazing positive attitude. Claudio, Andrew and Rachel were wonderful to work with and extremely professional from the viewing to the proposal and on to the final stages of the rental agreement.
Nadav · 22 March 2024
Agent replied · 23 October 2024
Hi Nadav,We're thrilled to hear our West Hampstead team were able to represent the excellent standard of service our clients have come to expect from Johns&Co. Thank you for your kind feedback, if you need anything in the future do not hesitate to reach out.
★★★★★ 5/5
TrustpilotMimi was very helpful in following my…
Mimi was very helpful in following my property matter especially during the recent maintenance work requested by the tenant. I was impressed with her close follow-up as well. Much appreciated.
Emil · 2 October 2024
Agent replied · 23 October 2024
Hi Emil,Thank you for your wonderful feedback! We’re glad to hear that Mimi provided the close follow-up and support needed during the maintenance process. Keeping everything on track for our clients is key, and we’re happy to hear you were impressed. We appreciate your trust and look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotRahhan was great
Rahhan was great. Fast response, easy and honest which is needed as a tenant who’s renting as an international tenant. Satisfies both tenant wants and needs as well as the landlord.
Zaid · 14 September 2024
Agent replied · 23 October 2024
Hi Zaid,Thank you for your kind words about Rahhan! It’s wonderful to hear that he was able to meet both your needs and those of the landlord. We always aim to make the process as seamless as possible for everyone involved.
★★★★★ 5/5
TrustpilotExceptional !
Exceptional !! Savannah has been amazing. Always responsive and always keeping me updated. She's helped a lot and made the process so much easier. She's so friendly too !! Highly recommend !!
Nawal · 28 August 2024
Agent replied · 23 October 2024
Hi Nawal,Thank you for your glowing review! We’re absolutely delighted that Savannah was able to make your experience so smooth and easy. Her dedication to keeping clients updated and informed is something we truly value, and we’re glad it made such a positive difference for you. We appreciate your high recommendation and look forward to assisting you with any future needs!
★★★★★ 5/5
TrustpilotExceptional !
Exceptional !! Savannah has been amazing. Always responsive and always keeping me updated. She's helped a lot and made the process so much easier. She's so friendly too !! Highly recommend !!
Hannah · 28 August 2024
Agent replied · 23 October 2024
Hi Hannah,Thank you for sharing your experience! We're delighted to hear that Sardar Berzo has been so responsive and helpful in managing your flat. Addressing your issues swiftly, and going the extra mile to ensure your needs were met. We'll make sure to pass along your appreciation to Sardar.
★★★★★ 5/5
TrustpilotGreat experience
Charlie, Cynthia and Victoria were all a tremendous help in finding us our next home. They guided us through the process and made it very easy. Couldn’t recommend this company enough.
Lawrence · 14 September 2024
Agent replied · 23 October 2024
Hi both,We’re so happy to hear that Charlie, Cynthia, and Victoria made your home search an easy and pleasant experience! Thank you for your recommendation, we wish you the best in your new home.
★★★★★ 5/5
TrustpilotVery helpful and responsive
Very helpful and responsive. Terry was great
Jakob · 7 May 2026
★★★★★ 5/5
TrustpilotI had an excellent experience searching…
I had an excellent experience searching for a flat with JOHNS&CO, particularly thanks to Michael, who was highly professional throughout the viewings, follow-ups, and always responsive to all my inquiries.
HANNA · 27 September 2024
Agent replied · 23 October 2024
Hi Hanna,We’re so pleased to hear you had an excellent experience finding an apartment with us, and that Michael was professional and responsive throughout the process. Thank you for choosing Johns&Co!
★★★★★ 5/5
TrustpilotHighly recommend my agent
Highly recommend my agent, Johnson &Co, most of their staffs are really good, looking after my properties, like Denisa, Pavlo.
Although the management fee is not cheap, it’s worth worthy, you can trust them.
Lingfei · 25 September 2026
★★★★★ 5/5
TrustpilotThank You, Priscilla Ogefere
It was a minor matter but Priscilla helped to follow-up and resolve it over some weeks in a very professional manner. She is punctual in her reply and her feedback was reassuring. Once again, thank you Priscilla.
Mslim · 22 May 2024
Agent replied · 23 October 2024
Thank you for leaving this feedback. We're pleased to hear Priscilla, was both prompt and professional in her service, and we will be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotEbru Property manager
Ive had a great experience with my property manager, Ebru. Recently, I had an issue with my broken couch, and it was resolved incredibly quickly and to my complete satisfaction. Ebru is always kind, approachable, and willing to answer any questions I have. It’s clear they genuinely care about making tenants feel comfortable and supported. Highly recommend!
Lidia · 3 December 2024
★★★★★ 1/5
GoogleOne of the worst estate agents that you can possible work with, they take payments for the rent before referencing is finalised. I and my partner dealt with a lady called Chante and we can honestly say she’s the most useless agent. Her attitude and gaslighting is one to avoid. On our moving date, we were the told we can’t move in despite signing contracts and paying almost £3,000. If advise staying away
Emmanuel · 3 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
