Trusted Agent profile · Camden
★★★★★
1,435 reviews across 3 platforms
Unit 7, Hardy Building, Heritage Lane, London, NW6 2BR, Camden, NW6 2BR
JOHNS&CO's office in Camden, at Unit 7, is rated 4.8 out of 5 across 1,435 reviews on three platforms, including 122 Google reviews rated 4.2.
122
Reviews on Google
This office
12
Reviews on Facebook
Business-wide
1,301
Reviews on Trustpilot
Business-wide
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotVery Responsive and Professional Property Manager
Bryony has been incredibly helpful and responsive as my property manager. She quickly arranged for a contractor to sort out a few issues in my new apartment, and everything was handled smoothly and professionally. I really appreciate her prompt support and clear communication, thanks again, Bryony (Johns and Co)
5/5
TrustpilotI had an excellent experience with Lucia Ali
I had an excellent experience with Johns & Co throughout the renewal of my parking space licence. The entire process was handled very professionally, efficiently, and smoothly from start to finish.
Hi Mobarak, Thank you for sharing your experience with our team. We're pleased to hear you received a professional and efficient service throughout. We'll be sure to share your kind words with Lucia as well - she will be thrilled to hear her support contributed to a smooth process.
5/5
TrustpilotBethel and Amy's professional assistance
I want to thank you for Bethel, Amy and her team for quickly finding a tenant for my apartment and handling everything efficiently from the start. Their efforts made the move-in process smooth and hassle-free. I appreciate your professionalism.
Thank you for your feedback! We’re thrilled that Bethel, Amy, and the team were able to quickly find a tenant and handle everything so efficiently. It's great to hear the move-in process was smooth and hassle-free. We truly appreciate your kind words and look forward to working with you again!
5/5
TrustpilotJohns & Co are managing the property we…
Johns & Co are managing the property we are renting and have been doing so very well. The place is well managed and when minor issues arise Lara Robinson is always happy to take matters into her hands and get things sorted. Thank you 🙏
Hi Nadav,Thank you for leaving this review. We are pleased to hear Lara has been proactive in ensuring your property is looked after.
5/5
TrustpilotEllie-Mai Hannan's star performance
Ellie-Mai Hannan has been my account manager in recent years. She is highly professional and efficient. She understands our concerns and always takes action in anticipation. I truly appreciate her service. She is always helpful.
Hi Ada,Thank you for taking the time to share this fantastic feedback about Ellie! We’re pleased to hear that her professionalism and efficiency have made such a positive impact. We’re fortunate to have her on our team and will pass along your kind words. Your trust and satisfaction mean the world to us!
5/5
TrustpilotA big thank you to Elliot and team!
Elliot thank you for an exceptional service. You were always there, listened and supported with any queries. You are always polite and profesional. You made the experience very simple for us as first time buyers. We will always be grateful for your support in finding us our home.
Hi Perpetua,Thank you for leaving this feedback, it's a fantastic testament to Elliott's professionalism and service. We will be sure to pass your appreciation along to him.
5/5
TrustpilotBethel Gamma is an absolute darling
Bethel Gamma is an absolute darling. She handles her work with finesse and I am glad my case has been assigned to her. Keep up the good work and I look forward to mutual collaboration for many years to come.
Thank you for taking the time to leave this kind review. Bethel will be thrilled you have been consistently impressed with his case handling. We look forward to our continued partnership, and the opportunity to assist you.
5/5
TrustpilotChange of Tenants at Good Luck Hope…
I own an apartment in Good Luck Hope development, and Johns & Co rents and manages it.Bethel Gamma is the Lettings Manager for my apartment, and recently managed succesfully a change of Tenants.Bethel has always been kind and efficient, and solved promptly small issues that arose with the Tenants.
Hi Franco,Thank you for entrusting your apartment to Johns&Co, and for your positive feedback regarding Bethel's management. We're glad to hear he successfully handled the change of tenants and promptly resolved any issues. If you need anything in the future please reach out.
5/5
GoogleI had a good experience buying a property through Johns & Co. Duncan Peacock was very responsive and made sure the whole process ran very smoothly dealing with the seller and solicitors, recommending a good decorator to furnish the flat and ensuring the smooth transition to the letting department. Within days of the purchase completion, the flat was rented out without any delay thanks to Matt Spencer. October 2019 update: The process of change of tenancy happened very smoothly and promptly thanks to Aubrey and Georgina who were always very professional and organised. Very happy with the service and will definitely continue working with them.
We're thrilled that we were able to help you sell and let your property Ardi. We'll make sure that Duncan and Matt see your kind words too. All the best from JOHNS&CO.
5/5
GoogleWas in search for an apartment in a short timeframe which lead us to come across a listing from Johns&CO with a few weeks to go before our end of lease. We liked it and got the ball rolling. Aubrey and his team from the West Hampstead Office were great and able to help us with all our needs and questions to get everything over the line. Aubrey is still checking in on us post move to make sure we are all settled in. Thanks the Aubrey and the Johns&CO team for their efforts in making what would normally be a stressful time not so much.PositiveResponsiveness, Professionalism
Hi David, That's great to hear, we hope you like your new place. Thanks for taking the time to leave your feedback. All the best, Johns&Co Team
5/5
TrustpilotChange or Tenant GoodLuch Hope…
I own an apartment within GoodLuch Hope complex which i use to rent through Johns & Co Agency, and once again Alexandra took care of a change of Tenant. As always, Alexandra was very professional, effective and kind.
Hi Franco,Thank you for your continued trust in us! We're glad Alex could assist with another successful tenancy change. Her professionalism and kindness are valued by both our team and clients, and we’re happy you had another great experience.
5/5
TrustpilotGreat rental experience!
As there is no way to use Whatsapp easily in China, Claudiu Ciupitu was kind enough to help us with Wechat, the whole process was easy and pleasant, and the final house exceeded expectations, thank you very much!
Hi Minjie,Thank you for sharing your experience! We understand the challenges of international communication, and we're glad Claudiu could assist you via WeChat. We're pleased that the whole process was easy and pleasant, and that your new home exceeded your expectations!
5/5
GoogleWe have just sold our home through JOHNS&CO in West Hampstead and have got to say a massive thanks to Varun. His level of service was fantastic. Without a doubt the most stress free property I’ve ever sold. Varun handled every situation with ease and an excellent amount of professionalism. Any worries or concerns we had were promptly dealt with and always in good spirits with a positive attitude. I highly recommend this agency.PositiveQuality, Professionalism
We're so pleased for you, and we're glad we could be of help! Thanks for your review Simon, All the best, Johns&Co Team
5/5
TrustpilotComprehensive advice and outstanding support by Priscilla Ogefere
Priscilla Ogefere consistently provides me with professional and comprehensive advice plus prompt support as my property manager. She understands our evolving needs in terms of leasing, sale and/or self-occupation. She is such a talent of Johns&Co and is simply excellent. Thank you Priscilla Ogefere 👏👏👏
Hi Eng,It's fantastic to hear about your positive experience with Priscilla! It's clear she goes above and beyond to understand your evolving needs and provide excellent service. We'll be sure to pass along your kind words to Priscilla. If you ever need further assistance, don't hesitate to reach out!
1/5
TrustpilotUndisclosed terms change, then TPO complaint
We are a corporate landlord who instructed Johns & Co in 2024 to let and manage a London residential property. In November 2025 we were sent updated terms of business for DocuSign. The updated terms materially increased the withdrawal fee from approximately £1,200+VAT to one full year's fees (£2,136), but this change was not flagged or highlighted at the time of signing.
5/5
TrustpilotAbida Tasnim has been very helpful so…
Abida Tasnim has been very helpful so far in answering our queries as well as dealing with tricky situations we had. She is very responsive and has managed to give us a peace of mind. Thank you very much.
Hi Denis,Thank you so much for your wonderful feedback! We’re delighted to hear that Abida has provided valuable insight and supported you through the process. We’ll be sure to pass along your kind words to her. If you need any further assistance, don’t hesitate to reach out.
5/5
TrustpilotGreat experience with property manager
Our property manager, Bryony Bowyer, was extremely helpful in supporting us to navigate our tenancy with Johns and Co. Bryony is friendly, personable, was very clear with her communications and always responded quickly which has been greatly appreciated. We would highly recommend her service.
Thank you for taking the time to this feedback. It's great to hear Bryony successfully helped you navigate your tenancy, and was personable and transparent in her approach. We will be sure to pass your kind words along to her.
5/5
TrustpilotMy experience with Johns & Co
My experience with Johns & Co started around three months ago. Although Chase Evans introduced me to the property when I was purchasing my apartment at Pan Peninsula, I decided to contact Ebru Chow after receiving very positive references about her from Turkey.
5/5
TrustpilotJackie Amponsah is the best property manager!
My property manager at Johns&Co, Jackie Amponsah, has been exceptional! She has made my experience as a tenant stress-free and seamless. Jackie is incredibly attentive and accessible, handling any issues promptly and efficiently. Thank you for everything, Jackie!
Thank you for your wonderful review! We’re delighted to hear that Jackie Amponsah has provided exceptional service and made your experience as a tenant stress-free. Jackie is dedicated to ensuring her clients are well taken care of, and we’re happy she’s had such a positive impact. We’ll be sure to pass along your thanks to her!
5/5
TrustpilotWe had a really great experience with…
We had a really great experience with Shareen! She was very friendly, responsive and efficient throughout the whole process, and communication was always clear and prompt. She kept us updated and was always happy to help with any questions we had.
5/5
TrustpilotTitania is very responsive as the…
Titania is very responsive as the letting manager for my apartment, and very helpful in dealing with all the issues related to my tenancy. Would highly recommend her for the future
1/5
TrustpilotEllie-Mai Hannan is a true disappointment
I have a really disappointing experience working with Ellie Mai and I think she is bringing damage to the reputation of your company because I don't believe this is the level of quality Johns and Co is providingI informed her my decision to end tenancy on Nov 11 saying I’m moving out Dec 15. I was asking for 1) let me know how much is letting fee 2) inform landlord asap 3) start finding new tenant. However after one month I still don’t see any progress. I tried calling, emailing, scheduling meetings. My calls are rejected, my meetings requests are declined and answers to my emails are delayed with no clear answer to my questions When I finally managed to call, I need to read my email to her on the phone because she didn’t care to open them and didn’t even know I emailed Today after finally agreeing on letting fee, she asked me to make payment so can proceed with the contract. I did so. And then I got an email after money is transferred saying hold off, I need landlord approval. informing landlord I’m moving is the very first thing I asked her to do in my email one month ago on Nov 11. Yet it was not done All the time I’m actively trying to find a solution to minimize impact on everyone for this early ending tenancy agreement I can’t do it all by myself. Especially I don’t have any trust in Ellie or your company after this. She is blaming the delay to her manager saying it is because her manager is away so he can't calculate the letting fee.immediately after following her instructions to transfer the money on letting fee I was asked to withdraw that. My money and time is not a game to her.I am hoping at least one should work with respect, diligence and integrity at the very minimum and is willing to take up responsibility. I also found out when she’s rejected my call and ignoring my emails today, she does have time to check and make comments on linkedin. Guess that’s more important than real work
Hi Miaoge,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
1/5
GoogleOne of the worst letting agencies I’ve dealt with in London. Extremely unprofessional, very unresponsive, and careless when it comes to handling tenant issues. Communication is poor and getting anything resolved takes forever. I would not recommend anyone to rent through Jhons in London. There are far better agencies out there that actually care about their tenants.
5/5
TrustpilotLiah found the apartment of my dreams
I had my appointment with Liah to look for an apartment and before starting I told her what I was looking for. The first apartment she chose to show me was everything I dreamed of. Liah is very attentive and managed to get the owner to choose my offer despite having other very good offers as well. She is charming and very hard-working.
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