JOHNS&CO West Hampstead reviews in Camden

★★★★★ 5/5

Trustpilot

Excellent Service from Victoria

Victoria has been incredibly helpful in assisting us with our recent house rental. She patiently answered all our questions and guided us through every step of the process. Her support and professionalism made the entire experience smooth and stress-free. We are very grateful for her help and highly recommend her services.

凌畅 · 5 August 2024

★★★★★ 5/5

Trustpilot

Thank you, Ebru Chow!

Ebru Chow has been super useful in helping me to resolve an issue with my flat. She’s tenacious, reliable and very empathetic. I really appreciate all her help and wish every agent was like her!Very happy to have her as our property manager, she’s great!

Pavel · 4 November 2024

★★★★★ 5/5

Trustpilot

Johns&Co made the process incredibly…

Johns&Co made the process incredibly easy, was brilliant to work with, and supported us through and through our move. Especially Amber has been a star, she has been extremely helpful, and communicative and always delivered on her promises. I would definitely recommend them for anyone looking to find a place to rent.

Himo · 12 July 2024

★★★★★ 5/5

Trustpilot

Jose Pereira is such a great property…

Jose Pereira is such a great property manager. He is very warm hearted and always willing to help. He solved the problem within 1 week after taking over our property, while the previous property manager didn’t solve for months. Really appreciate it. Thanks Jose.

Consumer · 11 November 2024

★★★★★ 5/5

Trustpilot

Great service

Great service! Ive been renting with Johns and Co for over 3 years and it’s been an amazing experience so far. My property manager Priscilla Ogefere has been a huge asset and always available anytime I needed support or had a query. Great company, great team and I can’t thank Johns and Co and Priscilla enough.

Franz · 11 April 2024

★★★★★ 5/5

Trustpilot

Amber and Daniela have been great

Amber and Daniela have been great! Very seamless process and much appreciated their effort through the entire process

Waell · 1 October 2026

★★★★★ 5/5

Trustpilot

Anthony is really professional and…

Anthony is really professional and exceptional today in arranging my apartment viewings, which all suited my budget and needs. Besides, he was also very knowledgeable on property market intelligence and gave good advice to assist progress my potential purchase. Thanks and he is really amazing and trustable.

Moein · 5 September 2024

★★★★★ 5/5

Trustpilot

Highly professional with excellent customer service

I received an extremely supportive and professional service from the entire team at Johns and Co. Wapping branch but especially Dylan and Candice. From the very beginning Dylan was extremely professional, punctual to our initial viewing, very polite, considerate and building a strong rapport. The team consistently tried their utmost throughout the whole letting process to ensure both the landlord and I as the tenant, achieved the best outcome for both parties.

Stephen · 20 December 2024

★★★★★ 5/5

Trustpilot

I have recently switched to JOHNS&CO!

I have recently switched to JOHNS&CO for lettings and management of my property in the UK. I learned about this company through Ms. Edith Kwok, Managing Partner of JOHNS&CO. Edith was a very helpful and experienced person in the field. She offered me great assistance and advice in purchasing the new flat and subsequent setup process for rental. Soon after I handed over my property to JOHNS&CO, the letting team worked very hard to find appropriate tenants for me. Ms. Saffron Scanlon is a effective Lettings Negotiator. She knew the market trends and understood my expectations well. In a few weeks, she successfully found appropriate tenants we wanted. Meanwhile, Ms. Candice Chan, Lettings Administrators, started the paper work, credential checking, and all necessary background work quickly. She took the time to explain the letting procedure and paper work needed. I am happy that my property is managed by reliable and professional staff in JOHNS&CO.

Kenny · 16 August 2024

★★★★★ 5/5

Trustpilot

Great Service!

I recently had the pleasure of working with Johns & Co, and I have to say, they made the entire renting process smooth and stress-free. From the get-go, their team was friendly, professional, and genuinely helpful.The agents I worked with, Vanessa and Marwa, really went above and beyond to make sure I found the perfect place. They were always available to answer my questions, and they made sure I understood everything about the lease and the property.What really stood out to me was how transparent and honest they were. There were no hidden fees or surprises, just straightforward communication, which I really appreciated. The property itself was exactly as advertised, and moving in was a breeze.Overall, I’d definitely recommend Johns & Co to anyone looking for a hassle-free renting experience. They made finding a new home a lot less daunting, and I couldn’t be happier with the service I received.

Ronnie · 15 August 2024

★★★★★ 5/5

Trustpilot

Isabel and Marwa are a great asset to…

Isabel and Marwa are a great asset to this company their passion and care not only for the landlord but incoming Tenant is so professional .I have worked with Isabel and Marwa for a while now and as a multi property landlord I would call them the A team .I look forward to continue this great working relationship for many years to come. Thanks to you both for an excellent job business is all about people and having had bad experiences in the past its good to see some care and passion

Tino · 10 August 2024

★★★★★ 1/5

Google

Avoid Chante - Unprofessional and Disrespectful Service! I am writing this review to save others from the incredibly frustrating experience I had dealing with Chante at Johns & Co. From the beginning, communication was inconsistent and misleading. On several occasions, she said she would “call the landlord” and implied urgency due to another offer being made on the property. However, the flat had reportedly been on the market for months with no interest until we became involved. The pressure tactics felt dishonest and unnecessary. Communication was one of the biggest issues. Messages would often go unanswered for long periods, which makes it extremely difficult to plan viewings in London’s fast-paced rental market. After repeated follow-ups and pushback, we finally agreed on a viewing. I travelled 1.5 hours specifically to attend. I arrived five minutes early at 7:40am and asked where we should meet. I was told she was waiting for a colleague to drop off keys. I then waited outside for 30 minutes. Instead of proceeding with the viewing, she decided to return to her office because she had a meeting to attend - effectively leaving without conducting the viewing. No proper apology, no professional handling of the situation. It is not normal or acceptable to deflect, mislead, ghost clients, or waste someone’s time in this way. I am sharing this so others can make an informed decision before engaging with her. I also hope Johns & Co management take this feedback seriously and address the standard of service being delivered.

Bence · 17 February 2026

★★★★★ 5/5

Trustpilot

Renting experience with Claudiu's help

Here I want to say thank you to Claudiu. Claudiu is a highly professional and friendly real estate agent. Not only is he very knowledgeable about market trends, but he is also able to accurately understand my needs and recommend several suitable properties. The entire rental process was very smooth, and he always responded promptly to my questions, providing detailed answers and offering many useful suggestions. What I appreciated most was his honesty and transparency, never trying to exaggerate the advantages of a property or hide any issues. I am very grateful for Claudiu's assistance and highly recommend his services to anyone in need of a rental property.

Yifei · 5 August 2024

★★★★★ 5/5

Trustpilot

Vanessa was amazing

Vanessa was amazing, odete too! Such a stressful move was made easier with good communication, advice about the area and just being at the end of the phone. I love my new place and can’t thank you both enough for all your support!!!!

M.S · 24 October 2024

★★★★★ 5/5

Trustpilot

Appreciate Katie's help

As a buy-to-let landlord who lives in Asia I am in generally very happy with Johns@Co's service, and want to pariticularly thank Katie O'Donovan's instant and warm hearted help with my forms submition. The answers were in time, and professional. Really appreciate it.

King · 24 October 2024

★★★★★ 5/5

Trustpilot

Had an issue with the apartment and…

Had an issue with the apartment and Paris was great at organising someone to come out ASAP. Highly recommend! Thank you!!!

Gabe · 13 May 2026

★★★★★ 5/5

Trustpilot

Thank you so much Elliott !!!

Elliott has been an excellent estate agent for buying our house. Inspite of few fallouts on the offer he was determined and ensured we found the place as per our requirement. He was fully engaged and provided updates until completion. His knowledge and expertise made the process smooth and easy to understand for us. It was very comforting to know exactly what we were signing for and the details. Elliott s expertise and attention to detail were evident throughout the process. We appreciate all your hard work and guidance in achieving a successful purchase. A true asset for John & Co.

Nita · 30 July 2024

★★★★★ 5/5

Trustpilot

Quite pleased

Gytis was very prompt in answering my many questions over the weeks of finalizing my lease agreement. He helped me navigate the process and kept me informed. Candice emailed and explained the necessary documents, as I was negotiating the lease process from afar.

E · 19 October 2024

★★★★★ 5/5

Trustpilot

Non-water problem was solved

My agent Priscilla Ogefere is very nice. My house just ran out of water today’s morning and she connected me quickly and helped me to solve the problem. She is so nice and kind! The property management team was so quick to check the water supply and meter. So good!

Chen · 10 June 2024

★★★★★ 5/5

Trustpilot

responsive and attentive

Param is very responsive to my requests and deals with them in a prompt and kind manner. He also keeps me informed of any necessary changes or requests regarding my property. I have had a very good experience so far.

Marcela · 18 November 2024

★★★★★ 5/5

Trustpilot

Many Thanks to Leigh and the Team

Many thanks to Leigh and the team for helping us through our recent rental in E14. Leigh was very professional and responsive - everything was straightforward with Leigh and responses to emails and messages very quick and clear. We were very pleased with the process and how well it was handled.

DD · 16 May 2024

★★★★★ 5/5

Trustpilot

Amber was a great agent

Amber was a great agent. She took her time to show us the property, kept us updated on competing offers, connected me with the previous tenant to purchase furniture, and even assisted to inform on any defects existing. I would recommend trusting her during the house search process.

Mirriam · 8 July 2024

★★★★★ 5/5

Google

Dealt with Varun, who was an absolute life saver. Put an offer in on a 1st floor flat and the seller rejected all my offers. Thanks to Varun and his well established network he managed to put in contact with a seller selling the exact same flat but on a higher floor who was in the market to sell but hadn’t yet listed his property for sale. As a result I was able to get an offer accepted that both myself and the seller were happy with. Varun kept me informed the whole way and went above and beyond to make sure the sale went through and to help sort out any issues that arose, often times helping out with work that was outside of his duties as a sales manager. I’m now in a flat that I love and this is pretty much all thanks to Varun and the team at John’s and Co.PositiveResponsiveness, Quality, Professionalism, Value

Tom · 24 October 2021

★★★★★ 5/5

Trustpilot

Exceptional service , very professional

Here’s a refined version:Jemma is exceptional at her work, demonstrating stellar client-centric skills. As an overseas buyer, she guided us through every step, always ready to answer any queries and very well-organized in her viewings. She is a stellar professional.

Habib · 12 November 2024