Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProcess made easy by great communication
Odete made the ending of my tenancy process really easy & convenient, fully explaining all the steps, responding to any queries extremely promptly and organizing the end of tenancy clean directly with a cleaning company on my behalf.
Paul · 10 December 2024
Agent replied · 23 October 2024
Hi Paul,Thank you for this fantastic review! We are very pleased to hear Tee was on top of all aspects of the selling process, contributing to a positive and efficient experience. We'll be sure to pass your feedback onto Tee, and we wish you all the best on your property journey.
★★★★★ 5/5
TrustpilotMichael Fadiora was simply excellent
Michael Fadiora was simply excellent, he was knowledgable about the property and awnsered all my questions.While I decided to go with another property. I will be saving Michaels number for my future renting needs and I will not hesitate to recommend him to my friends.Thanks again for all your help
Devraj · 24 May 2024
Agent replied · 23 October 2024
Hi Devraj,Thank you for your feedback. We're delighted to hear that Michael provided excellent service and that while you ended up choosing another property, you have formed a lasting partnership with him. We look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotPriscilla is fabulous
I have nothing but great things to say about Priscilla. She has helped us immensely with all property management issues we have had with our recent move. She paved the way to our new home and eliminated any problems that came our way. She is an excellent communicator, she’s patient, always willing to help and solve the problem and she does it with a great sense of humour which always helps. I can’t express my gratitude towards her, she really has made sure we are comfortable and happy in our new home. I hope Johns & Co realise what they have, as you’ve been nothing fabulous! Thank you Priscilla
Giorgio · 28 June 2024
★★★★★ 5/5
TrustpilotPurchased our ideal home
Elliot was genuinely fantastic throughout this process of buying our first home. Not only did Elliot help us find our perfect place but he was the key bridge between us and the seller, gave us advice on managing our Solicitor and felt like a godsend during times when the process wasn’t as smooth running.I couldn’t thank or recommend Elliot enough!ViewingsWe found Elliot to be very knowledgeable regarding the area we were looking to buy. He had a host of options which broadened our horizons but at the same time didn’t waste time. It was very efficient!Making an offerElliot was very honest about the scope of movement regarding the price of the house we eventually purchased. He was very clear and prompt when communicating our thoughts to the seller and vice versa. In the end we are really happy with the price!Exchange and completion This is really where Elliot exceeded all expectations. He was continuously in contact with us whether it was regarding updates from the seller side or voicing our concerns to the solicitor. It made this whole process a lot more manageable. Overall Elliot is a great representative for Johns and Co. We already new about Johns and Co via our family also purchasing through the company, but Elliot exceeded all expectations and we are really happy.
Shivam · 27 June 2024
★★★★★ 5/5
TrustpilotA professional team
During the process of moving into my new home, the Johnson & Co team provided professional service. Especially Destini-Rikki, who promptly replied to my emails, followed up, and resolved my issues. I have also worked with other agents before, and this team left a very good impression
Luo · 12 July 2024
Agent replied · 23 October 2024
Hi Luo,Thank you for leaving this feedback. It is great to hear we have stood out among the other agents you have worked with, in particular Destini. We will be sure to pass your kind words along to her.
★★★★★ 5/5
TrustpilotBeverley went above and beyond for us!
I’ve recently moved into a new apartment and my property manager Beverley Hutchinson-Woodroffe has provided impressive ‘hands-on’ service and impeccable professionalism. She has been easy to reach, very responsive, knowledgeable and has provided impeccable service.She was very patient, and took the time to check back with me to make sure I was comfortable at all stages of the process.I would definitely recommend Johns&Co in the future, as Beverley made us feel as valued (and didn’t take the ‘one size fits all’ approach to property management that we have experienced in past endeavours)!
Victor · 20 June 2024
★★★★★ 5/5
GoogleWe were able to secure our flat very quickly and the whole process felt smooth from start to finish. Michael was very helpful throughout and made everything straightforward. Thanks to him, the move-in process was stress-free. Would happily recommend.
Ilona · 19 November 2025
★★★★★ 5/5
TrustpilotThe Johns & Co team have been super…
The Johns & Co team have been super helpful during our tenancy and we highly recommend them! Mimi Brown & Nicholas Randall went above and beyond to make sure we were assisted at all times, big thanks to them and the rest of the team.
Guy · 4 August 2024
Agent replied · 23 October 2024
Hi Guy,Thank you for your glowing review. We are pleased to hear you will continue to recommend our services, and we will be sure to pass your gratitude along to Mimi and Nicholas.
★★★★★ 5/5
TrustpilotAndre and Marwa were great!!
Loved working with these guys! Andre was really a big help in finding me a property and everything was done so quickly and smoothly!Andre best estate agent I ever had the pleasure of having! Marwa was also a really great help and communicated great on email!
Cheyenne · 17 July 2024
Agent replied · 23 October 2024
Hi Cheyenne,Thank you for leaving this review, we are thrilled to hear you were highly impressed with Andre's service. We will be sure to pass your kind words along to both Andre and Marwa.
★★★★★ 5/5
TrustpilotFANTASTIC CUSTOMER SERVICE
Fantastic customer service by the whole team who have repeatedly gone out of their way in the management of my property. A special thank you to Sardar Berzo who had significant and complicated issues to overcome, He remained poised and professional ensuring the situation was resolved effectively. GREAT JOB!
Pippa · 22 May 2024
Agent replied · 23 October 2024
Hi Pippa,Thank you for your kind words! We're thrilled to hear that our team provided you with fantastic customer service and went above and beyond in managing your property. Sardar dedication to resolving complex issues with poise and professionalism is truly commendable. We greatly appreciate your recognition and look forward to continuing to exceed your expectations in the future.
★★★★★ 5/5
TrustpilotBest customer service I have ever…
Nicholas Randall provided an incomparably good customer service and was available almost 24/7 to answer my questions and make sure I move in on time. None of his colleagues i dealt with even compare.
Filip · 10 May 2026
Agent replied · 25 May 2026
Hi Filip,
Thank you for this high praise for Nicholas. We're pleased to hear you found his service responsive and efficient service, and will make sure he receives your feedback.
★★★★★ 1/5
GoogleHi I’m writing this regarding this angncy about the review. I want to let everybody know that this company this agency they are not really proper company. They just holding your money after 10 days they will say to you yeah you’re sorry you didn’t pass the credit check the referencing didn’t pass honestly people everybody if you want to rent the property do not rent it from this agency and all the ladies like from there all of the man and ladies all of them they are lier they taking your money they doesn’t rent your place. They make you homeless. I have paid my money 10 days ago. I put the deposit 680 deposit for the property and they said to me we are doing the Credit check referee pass I have done everything one time from the like credit check reference passing and experience they said to me I have passed the contract and after that they said to me yeah, you have not passed the referencing and they played for me for 10 days and they make me homeless and the other side I told him my own landlord I’m moving out. I’ve done the property and then after that I become from suicide. I become homeless they make me homeless this company they make me a homeless. I’m going to take them to the court and I wanted to show them you are agency open agency. You cannot make people like leaving the street. You make everybody homeless and I will take them to the court again. I recommend do not rent property from this agency because they are lawyer they are dodgy a lier specially the name of the person I’m going to put it down do not rent it from this lady (Chloé ) this the lady played with my life and make me homeless now
Ramteen · 17 January 2026
★★★★★ 2/5
GoogleDON'T RENT Flat 46 Empire House!!! Landlord of this property appoint unprofessional agent and communicate important information partly via WhatsApp, which will harm your tenants' right when negotiating with TDS. Landlord also tries to put a lot of ambiguity on deposit returning. She also acts slowly as much as she can to earn interest in the deposit.
The · 10 July 2026
★★★★★ 5/5
TrustpilotI rented a house through John’s and Co
I rented a house through John’s and Co, and it was a fantastic experience. Shareen and Amy were both highly professional and dependable, guiding me to find the perfect property that met all my expectations. They handled everything with great patience and care.
Vincent · 24 August 2024
Agent replied · 23 October 2024
Hi Vincent,Thank you for sharing your experience! We're thrilled to hear that your experience with Shareen and Amy was fantastic and that they were able to help you find the perfect property. Their professionalism and dedication are something we take great pride in, and we’re glad they could meet all your expectations with patience and care. If there’s anything else you need, please don’t hesitate to reach out. We’re here to assist you anytime!
★★★★★ 1/5
TrustpilotUnacceptable flat condition. Extremely disappointing
We rented an apartment through Johns & Co at approximately £5,500 per month, with our tenancy handled by Ralph. Unfortunately, the start of the tenancy was extremely disappointing and far below the standard one would reasonably expect at this price level.
Cansu · 12 March 2026
Agent replied · 20 March 2026
Hi Cansu,
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotGood experience of letting
We had an amazing experience working with Johns and Co. Amy and Candice were very proactive and responded to our emails on time. They made sure we got a clean flat at the start of our tenancy without much repair requirement.
Vinny · 20 September 2024
Agent replied · 23 October 2024
Hi Vinny,We’re thrilled you had such a positive experience with Amy and Candice! Ensuring a smooth start to your tenancy is important to us, and we’re glad to hear they were proactive and responsive. We hope you continue to enjoy your new flat!
★★★★★ 5/5
TrustpilotLara Robson is extremely responsive and…
Lara Robson is extremely responsive and supportive of all of the moments I need help during my tenency. Additionally Claudiu was excellent at helping me to find my flat and being patient with me as I walked through the process of finding a new home.
Ambria · 15 July 2024
Agent replied · 23 October 2024
Hi Ambria,We are thrilled to hear Lara and Claudiu have been of such help to you. We will be sure to pass your kind feedback along to them. We wish you the best in your new home, do not hesitate to reach out if you require any further assistance - we're always here to help!
★★★★★ 5/5
TrustpilotBethel Gamma was assigned to process…
Bethel Gamma was assigned to process our rental property. He is very well verse with all the information a landlord needs to furnish to make the whole letting process move swiftly and seamless between landlord and tenant.
Catherine-Elizabeth · 18 November 2024
Agent replied · 28 December 2024
Hi Catherine,Thank you for your thoughtful review! Bethel’s expertise and efficiency are key to ensuring a seamless rental process, and we’re glad you had such a smooth experience.
★★★★★ 5/5
TrustpilotHappy landlord so far!
Relatively new to Johns&Co as a landlord but so far, so good. Chay handled an issue with the washing machine making it all very easy for me, everything was very clear and I just had to click to approve. Thanks!
Liz · 12 March 2026
Agent replied · 20 March 2026
Hi Liz,
Thank you for sharing your experience with our team so far. We strive to make property maintenance as streamlined and clear as possible, and it's great to know Chay delivered this. We look forward to the continued opportunity to assist you and support your property needs!
★★★★★ 5/5
TrustpilotI highly recommend Sam El Jani as a Senior property Manager
I highly recommend Sam El Jani as a Senior Property Manager. Her dedication, responsiveness, and professionalism set a high standard in property management.
Soumitra · 19 March 2026
★★★★★ 4/5
TrustpilotThe JOHNS&CO company bas been effective…
The JOHNS&CO company bas been effective and timely in managing the matters of my property. The email communications and portal have been user friendly. In addition, Bethel Gamma has been very responsive to address my needs and keeping me posted on the status of my property letting situation.
Abel · 6 May 2024
Agent replied · 23 October 2024
Hi Abel,Thanks for your feedback! We're glad to hear you found Johns&Co effective in managing your property. It's great that Fixflo has been user-friendly for you and that Bethel's responsiveness and updates on your property letting situation are appreciated. If you need anything else, feel free to reach out!
★★★★★ 5/5
TrustpilotExemplary Service and Genuine Kindness
I cannot express enough gratitude for the exceptional service provided by Bethal and Martina at JOHN&Co Real Estate Agency. From the moment I stepped into their office, their warmth and professionalism were evident.Bethal and Martina went above and beyond to help me find the perfect home. They patiently listened to my requirements and preferences, ensuring that every property they showed me aligned with my needs. Their knowledge of the market was impressive, and their guidance throughout the entire process was invaluable.What truly sets Bethal and Martina apart is their genuine kindness and dedication to their clients. They treated me not just as a customer, but as a friend, always ready to lend a helping hand and offer support whenever I needed it. Their positive attitude and unwavering optimism made what could have been a stressful experience, an enjoyable one.Thanks to Bethal and Martina, I am now happily settled in my new home, and I couldn't be more grateful for their assistance. If you're looking for a real estate agency that prioritizes customer satisfaction and goes the extra mile, I wholeheartedly recommend Bethal and Martina at JOHN&Co. They are the epitome of professionalism, helpfulness, and kindness in the real estate industry.
Ahmed · 5 May 2024
★★★★★ 5/5
TrustpilotAmazing Experience as Landlord with Isabel, Vanessa and Marwa! Highly Recommend!
Isabel, Vanessa and Marwa were absolutely fantastic during my process a landlord to rent out my flat for the first time. Isabel’s knowledge of the process was second to none, Vanessa was brilliant a showcasing my apartment and did an excellent job securing a top level offer for me and Marwa was superb at co-ordinating on the admin side. A truly stress-free process that I thought was going to be the opposite. Highly recommend to any landlords looking to rent out their place. Thanks team!
Aaron · 3 May 2024
★★★★★ 5/5
TrustpilotVery Responsive and Professional Property Manager
Bryony has been incredibly helpful and responsive as my property manager. She quickly arranged for a contractor to sort out a few issues in my new apartment, and everything was handled smoothly and professionally. I really appreciate her prompt support and clear communication, thanks again, Bryony (Johns and Co)
Pranjul · 25 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
