Trusted Agent profile · Camden
★★★★★
893 reviews across 2 platforms
223 West End Lane, London, NW6 1XJ, Camden, NW6 1XJ
Hunters's office in Camden, at 223 West End Lane, is rated 3.2 out of 5 across 893 reviews on two platforms, including 326 Google reviews rated 4.8.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
5/5
GoogleMy partner and I used Hunters and Igli, their agent to find our new flat. The process was super smooth and comprehensive and we are super excited to move into the new place. Thank you for the support and quick communication Igli!
Thank you for your kind feedback. We’re pleased to hear the process was smooth and that Igli was able to support you throughout. We hope you enjoy your new home.
5/5
GoogleAndi and Igli were most helpful facilitating my viewings. Will use again.
Thank you for your feedback! We’re glad Andi and Igli could assist with your viewings and make the process easy. We look forward to helping you again in the future.
1/5
TrustpilotAvoid this agency at all costs.
I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused. Every part of the process felt unprofessional. They changed key terms after taking payment, ignored the written agreement, and then tried to keep the deposit even though the change was entirely on their side. I had to escalate the issue to the Property Ombudsman because they simply would not do the right thing. This experience caused unnecessary stress, wasted time, and disrupted my housing plans. Based on how they handled this situation, I would strongly advise others to be extremely cautious before handing over any money.
5/5
GoogleA 5* service from Samir at Hunters! He was professional, clear, well-informed and honest when showing us around the property. Also very accommodating on the day, at short notice. A credit to the Hunters brand 👍
Thanks for the great review. It was a pleasure showing you around the property, and I’m glad I could help, especially at short notice. Really appreciate the feedback and kind words!
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
5/5
GoogleHad a lovely interaction with Igli who explained to me a lot more about how you guys could potentially help me in the future! Would love to speak to you guys in the coming months seems like an amazing team.
Thank you for your kind feedback! We’re glad to hear Igli was able to provide helpful advice and give you a better understanding of how we can assist. We appreciate your positive comments and look forward to speaking with you again in the future.
2/5
TrustpilotDisappointed
Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.
1/5
TrustpilotMy experience with Hunters was deeply…
My experience with Hunters was deeply disappointing. Repeated administrative errors relating to notices and tenancy handling caused unnecessary delays, additional time, and avoidable stress during possession proceedings. When I recently contacted the branch again regarding future instructions, I was informed in a dismissive manner that they no longer wished to work with me due to previous disputes, disputes which arose from their own handling failures. Professionalism, accountability, and respectful communication appear seriously lacking based on my experience!
5/5
GoogleSelling our beloved house after 23 years was always going to be a challenge emotionally for us. We knew it would be difficult and needed someone who could guide and support us through the entire process. Additionally it was important we achieved the best price and Jaison delivered on all the above. He is professional, has a can do approach and is 100% trustworthy. We would highly recommend Jaison
Dear Sophie, Thank you for the great review, we are glad that you were happy with the service that you received from the sales team. We wish you all the best in your new home. Kind Regards Hunters Team
1/5
TrustpilotIf I could give 0 stars
If I could give 0 stars, I would. I had entrusted Hunters West Hampstead to help me find a rental property, but my experience with one of their agents, Gavin, was beyond disappointing. Gavin is, without a doubt, the most rude and unprofessional person I have ever dealt with in my life. Behavior like his is unacceptable in any professional setting, and individuals like him should not represent any company, they should be dismissed.As a result of this terrible experience, I will never engage with any branch of Hunters again. I strongly advise others to think twice before trusting this company with something as important as finding a home.
1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
1/5
Trustpilot"Avoid Hunters Property Management
"Avoid Hunters Property Management, Inefficient, Rude, and Unprofessional"My experience with Hunters Property Management has been extremely disappointing and frustrating. They have consistently demonstrated poor service, inefficiency, and a dismissive attitude towards tenant concerns.Ineffective Issue Resolution: Hunters fails to handle even basic maintenance issues. For example, a heating issue during winter was passed to the landlord without any attempt to troubleshoot. I had to step in and take personal risks to resolve the problem myself, only to discover it was a simple battery replacement. Their inability to perform even basic triage highlights their lack of professionalism and problem-solving capabilities.Creating Gaps Between Tenants and Landlords: Instead of acting as a competent mediator, Hunters merely relays messages between tenants and landlords, causing delays and unnecessary misunderstandings. This approach has damaged the relationship between myself and the landlord, as the agency often fails to communicate effectively or accurately.Rude and Dismissive Behavior: The staff frequently respond to concerns with a dismissive tone, making tenants feel unsupported and undervalued. Their arrogant demeanor gives the impression that addressing tenant concerns is a favor rather than their responsibility.Neglecting Tenant Safety and Comfort: Health and safety issues, such as rat infestations and malfunctioning alarms, were not addressed promptly, despite the serious risks they posed. The lack of urgency in handling these matters has caused significant stress and discomfort for my family.Minimal Value Added: Hunters operates more like a messenger than a property management service. They fail to provide meaningful solutions and seem content to pass the burden of responsibility onto others, leaving tenants to fend for themselves.Overall, Hunters Property Management has proven to be unprofessional, inefficient, and dismissive. Both tenants and landlords deserve better. I strongly advise against using their services if you value timely resolutions, respect, and effective communication.
5/5
GoogleJaison from Hunters was actually involved in both the sale of my property and purchase of a new one. Jaison was great throughout and always available on the phone or whatsapp to deal with any queries and always polite and friendly. He was also able to sell my current property very quickly and at a good price in this market. Would highly recommend Jaison to anyone moving forward.
Dear Shane, Thank you for the positive feedback, we are glad that you were happy with the service that you received from the sales team. Kind Regards Hunters Team
5/5
GoogleHunters West Hampstead manage the flat that I'm sharing with a flatmate, and probably one of the best experiences I've had with an estate agent out of 20 years living in London. I'm especially grateful to Chelsea whose diligence, patience and empathy were key to negotiating the contract renewal to the content of all parties involved. Also to the rest of the team at Hunters, in particular Tiniesha and Nadine, who have been a delight to deal with: prompt, kind and understanding when it comes to requests and mediating with the flat owner.
Dear Hydar, Thank you so much for your review. We are so pleased that we were able to assist you and that the service you received met your expectations. Kind Regards Hunters Team
5/5
GoogleI was so impressed with the service I received from the West Hampstead branch and Max in particular. Nothing was too much trouble for him and he was so helpful and communicative. The sale was stressful at times, particularly when dealing with the solicitors, but Max was in constant contact with me and did everything he could to sort things. He even helped to arrange access for the carpet fitters so I could get them fitted on the day I moved in. Thanks for all of your help, and I’ll definitely consider using Hunters if I sell in the future.
Dear Kate, Thank you so much for your review. We are so pleased that we were able to assist you and that the service you received met your expectations. Kind Regards Hunters Team
5/5
GoogleHad a really positive experience with Igli at hunters with my property search, would really recommend him for anyone looking for a flat to rent. Upbeat , positive and always happy to help !!
Thank you for your kind review! We're delighted to hear Igli made your property search such a positive experience.
5/5
GoogleIgli was very helpful during our property search. He was friendly, professional, and always quick to respond. He made the process much easier for us. Highly recommend! 😊 …
5/5
GoogleI am delighted with the service I have received from Hunters estate agents. Ive been dealing with Jaison Vyas and couldn’t recommend anyone better to sell my flat. After 26 years I decided to sell and Hunters made this easy and quick for me and at the right price. Everything was dealt with in a highly professional manner and the sale went through as plannedPositiveProfessionalism
Dear Caroline, Thank you so much for your review. We are pleased that we were able to assist you with the sale of your home and that the service you received met your expectations. Kind Regards Hunters Team
5/5
GoogleI used Hunters for selling my flat on Brondesbury Villas. They found a buyer, achieved very close to asking price in a tough market by getting the buyer to step up a little to where I was happy. When the buyer subsequently asked for a long …
Thank you for sharing such detailed feedback! We’re thrilled that Oliver, Ellie, and the team could navigate the challenges of your sale and provide a smooth experience, even in a tricky market. It’s wonderful to hear you felt well supported throughout the process, and we really appreciate your trust in us. All the best!
1/5
TrustpilotViewed a rental property
Viewed a rental property. I wanted to proceed but then told they wanted to collect more interest and no communication whatsoever. Absolute shocking service and wouldn't recommend at all. Thankfully I got no further with my application, well I guess I don't know cause they never come back to me. What a joke!!
5/5
GoogleNicole went above and beyond to help my daughter and her friend when they had been badly let down by another lettings agent. She was sympathetic and really wanted to help them. She took them to view a property that same day and a few days later the tenancy had been agreed. We are all so grateful for her help and amazing customer service.
Dear Julie, Thank you for taking the time to leave us a great review, we are glad that you were happy with the service that you received from the lettings team. Kind Regards Hunters Team
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
5/5
GoogleAbdul provided excellent service throughout the whole process. He was professional, friendly, and always happy to help. He kept me informed every step of the way and made everything stress-free.
Thank you for your wonderful feedback! We're delighted to hear Abdul provided such a professional and stress-free experience. We really appreciate your kind words and wish you all the best!
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