Hunters West Hampstead reviews

★★★★★ 5/5

Google

I have had the pleasure of dealing with Hunters for several years now. Firstly, as a letting agent and then when I decided to sell as an Estate agent. I dealt with Reuben and Ollie. Both were very professional agents but more importantly than that, both were very friendly and supportive throughout the whole process of selling my flat. They put me in touch with a highly competent conveyancing solicitor and a tax accountant to help me pay my capital gains tax liability. All in all, letting and selling through Hunters, West Hampstead has been a very positive and stress free experience.

Andy · 26 March 2026

★★★★★ 5/5

Google

Igli was extremely great to work with as myself and my partner looked to rent. He was very compassionate, down to earth and informative. Unfortunately we didn't manage to start renting out this year (forces out of anyones control) but it was great to get options and updates from Igli over the months we were looking.

Josiah · 2 April 2026

★★★★★ 5/5

Google

Ellie my estate agent couldn't have been more helpful or accommodating. Throughout the whole buying process she was fantastic. Ellie has been brilliant at proactively communicating and guiding me through the process as a first time buyer too. Hunters were been the most responsive of all the estate agents in the area. Furthermore they offer a service to supply teams of trades that are local. This service is facilitated by Emma Church. Emma has been fantastic! Contactable throughout the renovations, facilitating and helping with negotiations with the builders. She took out all the stress. I am so happy with the finish in my new home and it was done very quickly and collaboratively.

Charlotte · 10 April 2026

★★★★★ 5/5

Trustpilot

Excellent experience with Hunters

We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.

Joe · 8 June 2026

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Google

Can really recommend Hunters. Been very good to deal with and at every stage of the process Igil has been super helpful, communicative and responsive. It has been a very smooth process. Thanks Igil for finding a fantastic family home for us!

Sophie · 16 February 2026

★★★★★ 5/5

Google

Over the past few weeks, Igli has been supporting search for a property for my daughter. His professionalism, support and in particular quality of communication has been exemplary. Thank you for your support, much appreciated.

Liam · 16 February 2026

★★★★★ 1/5

Google

The director Shadot is nice enough but once you sign a lease you’re honestly on your own. Since we moved in we’ve water and heating issues going on for over 2 months now. For weeks we were boiling water on the stove so our daughter can have a bath in winter. I would have never moved in with what I know now.

Sam · 16 February 2026

★★★★★ 5/5

Google

Igli has been veryyy helpful in our search for a new flat. He has shown me a few properties and has always been very flexible with timings. Thanks!

Hanin's · 16 January 2026

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.

Barbara · 1 June 2026

★★★★★ 5/5

Google

My main point of contact was Mike Masilsz who was a pleasure to deal with. He was absolutely determined to get this across the line and found very good tenants at a good rent. He was always responsive and extremely professional. Very happy with the end result. I also dealt with Chelsea Hare who arranged the contract and compliance again in a very professional and timely manner. I fekt confident that I was in good hands. I thus got a very good impression of Hunters, back and front of House.

Mark · 28 February 2024

★★★★★ 5/5

Trustpilot

Wish I could give more stars

Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟

Sally.littlehotmail.co.uk · 4 September 2025

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 5/5

Google

Igli is really supporting. He is confident and tries his best to negotiate for us.

QIQI · 2 April 2026

★★★★★ 5/5

Google

Igli was very helpful with viewings and helping me find the right property to rent, fantastic communication.

A · 16 March 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 5/5

Google

Right from the start Hunters West Hampstead were really helpful and realistic about our sale prospects and the best options for marketing our flat. We had a difficult time with our first buyer but they were efficient and communicated really well with us and the solicitors to try to push the sale forward. When the sale fell though they were quick to engage with previous viewers and were able to get us another buyer almost immediately. They were in constant communication with the buyer, solicitors and us to ensure we met the deadline for exchange and completion. We would highly recommend the team at Hunters West Hampstead for your property sale with special thanks to Joshua for making sure our sale made it to the finish line!

Kat · 30 November 2023

★★★★★ 5/5

Google

Gabe, Ellie and the team have been absolutely fantastic in helping me sell my flat in West Hampstead. Throughout the valuation, viewings, finding a buyer and assisting with the sale process, they have been friendly, professional and a pleasure to work with. I would recommend Hunters West Hampstead to anyone looking to buy or sell in the area!

Marisa · 21 December 2024

★★★★★ 5/5

Google

Joshua Abudu has been helping me with my search for an investment property. I found him very diligent, friendly and professional. He paid careful attention to my specifications and feedback, thus enabling me to find more suitable options. He kept me regularly informed about new and upcoming properties, followed up on any questions or concerns I had and went the extra mile to accommodate my busy schedule. Finally, he would offer great advice and suggestions on how I could improve my search and achieve my goals. I highly recommend him and his colleagues for all your property needs.

Zainab · 26 October 2023

★★★★★ 1/5

Google

Hunters Estate & Letting Agents at West Hampstead were very unprofessional throughout our whole tenancy period (almost for two years). There were so many instances for an inappropriate behaviour mentioning as an example allowing access to our property to a third person without our prior notification and consent or trying to change our moving out date at last minute claiming that there was an error in their system. Contact with them was always hard and unpredictable and I would definitely not recommend this agency to anyone living in West Hampstead area.

I · 26 October 2023

★★★★★ 5/5

Google

Mike and his team (Pavel and Rob) did a fantastic job of letting out my flat. They were very knowledgeable about the local market, proactive in sourcing potential tenants and updated me throughout the process. It also felt very collaborative in terms of working up a marketing strategy and once we’d secured a tenant, Chelsea was very professional, efficient and communicative in putting the right paperwork in place. Overall I had an excellent experience and would recommend Hunters to anyone.

Tom · 26 October 2023

★★★★★ 5/5

Google

Wanted to say Big Thanks to Joshua for being professional and a hard working individual. Unlike other estate agents, Josh would always respond to my emails very fast ( no matter how late I email) and would arrange viewings at short notice. He also learns from mistakes ( we all allowed to make some:) and I remember he was late at our first meeting , not his fault) but then when I gave him feedback, next time( when the potential buyer was late again) he messaged me well in advance he would be late. I was registered with many estate agents and they did not seem to be receptive to feedback as Josh, good to see young man learning. He is a very hard working person and I wish him all the best in his career.

Bota · 26 October 2023

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026