1/5
TrustpilotMoved in on 10 September and by 13…
Moved in on 10 September and by 13 September the ceiling was leaking, right under an old water-damage stain they absolutely knew about.
Trusted Agent profile · Camden
Foxtons West End reviews in Camden
★★★★★
249 reviews across 2 platforms
137-144 High Holborn, London, WC1V 6PL, Camden, WC1V 6PL
Foxtons's office in Camden, at 137-144 High Holborn, is rated 3.6 out of 5 across 249 reviews on two platforms, including 95 Google reviews rated 4.3.
Reviews
Every review we hold for the Camden office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotUseless
From my experience, borderline incompetent.
5/5
GoogleTom was extremely supportive and made the process of finding my lovely flat easy and fun! Great service :)
Agent replied · 26 October 2024
Thanks for the great feedback Kira. We are happy to hear that Tom provided you with an excellent service. Congrats on the new home!
3/5
TrustpilotFoxtons were eager to get the property…
Foxtons were eager to get the property up for sale. After that communication and feedback were poor
5/5
GoogleGreat service! Marcus was very friendly and helpful throughout the whole search, negotiation and letting process.
1/5
GoogleTerrible. Viewing cancelled by phone, from a number I didn't recognise. No text or email follow up so we arranged our day around a viewing that did not happen. Well done Tariq
3/5
TrustpilotFoxtons has a good platform
Foxtons has a good platform, an efficient process, and great property listings, in those aspects, I was quite impressed.
5/5
GoogleRecently rented a property through Foxtons. Process was fast and smooth.
1/5
GoogleAvoid Foxtons at all costs, whether you’re a landlord or a buyer. We’re cash buyers and tried to book a viewing. Nobody called back and no … More
1/5
GoogleBooked a viewing and waited 20min outside the property. Turns out the appointment had never been booked and the agents had no access to the property. After many calls, a total of 30min of calling and waiting our booking was cancelled. Extremely Unprofessional..
Agent replied · 8 December 2024
Hi, we are very sorry to hear about this. Please could you contact us on the following email address with your details so we can take a look into this for you? - Social@foxtons.co.uk
1/5
GoogleBooked a viewing and waited 20min outside the property. Turns out the appointment had never been booked and the agents had no access to the property. After many calls, a total of 30min of calling and waiting our booking was cancelled. Extremely Unprofessional..
Agent replied · 26 October 2024
Hi, we are very sorry to hear about this. Please could you contact us on the following email address with your details so we can take a look into this for you? - Social@foxtons.co.uk
1/5
GoogleREAD BEFORE YOU WANT TO HAVE ANYTHING TO DO WITH FOXTONS!!! On 17/10/2017, The letting manager Alex Fleet whom I had 0 contact with before, trespassed my flat with my landlord without the 24hs written notice required by Landlord and Tenant Act 1985 Section 11 (6). Under the Housing Act 1988 and Protection from Eviction Act 1977, neither does my landlord or any agent has the right to enter my flat without 24H WRITTEN NOTICE or a court permission . What they have done was TRESPASS and HARASSMENT which disturbed my peace and comfort and left me in distress. What made their behavior even more pathetic is that it was done by someone in management position. Which shows not just the IGNORANCE OF THE LAW of Foxtons as well as the lack of common sense and basic respect for tenant rights. At last, by any means AVOID FOXTONS LIKE A PLAGUE especially if you are a international student or worker!!!!!!!!!!! Otherwise don't be surprised to find some agent with your landlord trespassing your private space like your rights means nothing.
5/5
GoogleI had the pleasure of meeting Ariel Luppo from FOXTONS few months ago, when I was looking for a flat to rent near UCL where my son is studying. Ariel, in addition to being a very nice person, is a great professional: he understood immediately what I was looking for and made me visit a dozen homes in a very short time until we found the right one: very nice apartment between Charlotte Street and UCL and, most 'important, in a small very quiet street(less than 20 cars per day...) His help to speed up the paperwork and 'was essential. In my professional career, as expatried I have rented many houses abroad (Paris, Amsterdam ....) and the experience with Ariel and' was by far the best one!!! ... 10e lode / 7, not 5 stars!!!!!! (*******)
5/5
GoogleOur main agent, Gabriella Palmano, has always been a first class responsive and considerate partner. A friend who cared. Through the several unexpected turns of the ultimately successful sale. We could always trust her and Foxton's other people to go the extra mile to do things properly.
5/5
GoogleIt was a very good experience. Ariel Luppo is one of the most responsible and caring agent I've ever met. Thank you for your time!
5/5
GoogleTom was the best in finding my place. Dealt with my Canadian Idiosyncrasies, was pleasantly British and totally patient with my absurd dealings and roundabouts - GO TOM!!!!
1/5
TrustpilotFoxtons Lettings
Foxtons Lettings, Misleading Charges, Poor Communication, and Unprofessional Conduct
1/5
GoogleTerrible customer service from certain estate agent. Confusing & unclear communication - changed viewing appointment very last minute. Lack of even the basic skill for appointments coordination. Lost interests of dealing with such not trustable agents. Good luck with your business.
1/5
GoogleTerrible service. An epitome of the falling uk
Agent replied · 26 October 2024
We aim to deliver a level of service which delivers the best outcomes for our customers. We’re very sorry to hear you feel our service has fallen short. If there is anything you need any assistance with, please contact social@foxtons.co.uk
1/5
GoogleUnreasonable and rude staff. Service and attitude totally changed after I moved in the rental apartment.
Agent replied · 26 October 2024
Hi Annie, we're sorry to hear this, if there is an issue outstanding please could you email us on social@foxtons.co.uk so we can assist you and escalate it?
1/5
GoogleInflated valuations. Dishonesty. Arrogance. Very high fees. Not to be recommended.
5/5
GoogleWe found an amazing apartment in a short time thanks to Mr. Tom Chiswell who did such a great job! Very hard working, kind, caring and extremely flexible! And of course, very professional and he made the whole process very simple for us. We still remember his laughter which made us laugh as well :)
5/5
GoogleAlex Fleet is helpful and professional
5/5
GoogleWe are very glad to have Jason help us finding a nice house. He is very helpful and warm, and always try his best to answer our questions and give advice. Really appreciate that.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Foxtons West End
How many reviews does Foxtons West End have?
Foxtons's Camden office has 249 reviews across two platforms: 95 on Google, 154 on Trustpilot (across the whole business).
What is Foxtons West End's rating?
Foxtons West End is rated 3.6 out of 5 across all 249 reviews, and 4.3 out of 5 on Google from 95 reviews.
Where is Foxtons's Camden office?
Foxtons West End, 137-144 High Holborn, London, WC1V 6PL, Camden, WC1V 6PL.
