Trusted Agent profile · Camden
★★★★★
269 reviews across 2 platforms
137-144 High Holborn, London, WC1V 6PL, Camden, WC1V 6PL
Part of Foxtons, see every office.
Foxtons's office in Camden, at 137-144 High Holborn, is rated 3.7 out of 5 across 269 reviews on two platforms, including 95 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Foxtons West End hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
1/5
TrustpilotThey take the money & abandon…
They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.
1/5
TrustpilotOur experience with Foxtons has been Disappointing and Unfair
Our experience with Foxtons has been appalling. We dealt with Oram Ohene-Djen, our letting negotiator, who from the very beginning was unhelpful, dismissive, and often gaslighting us whenever we raised concerns. Instead of supporting us, he downplayed delays, avoided giving clear answers, and left us constantly uncertain.
5/5
TrustpilotHad an amazing viewing experience with…
Had an amazing viewing experience with Krishna, would definitely recommend her to everyone!!
Hi Nimisha, Thank you for your feedback. We’re pleased to hear you had a positive viewing experience with our team and felt well supported. We really appreciate your recommendation. Alex, Foxtons Get it done with London’s number 1!
1/5
TrustpilotI rented a flat in Richmond through…
I rented a flat in Richmond through Foxtons. While I want to acknowledge that Ciara DuPont was professional and genuinely tried to help, my overall experience with the lettings team, particularly Margot Redpath, was very disappointing.
5/5
TrustpilotWe had one month left to move and wasim…
We had one month left to move and wasim was there straight away helping every step of the way , any questions we had were responded to very quick and I’m glad we managed through this time of stress.
1/5
TrustpilotLandlords don’t be fooled by the nice…
Landlords don’t be fooled by the nice offices and friendly staff. They are ruthless. They take 13 percent + VAT for rent collection only and lock you in for 5 years. It’s not the tenants we need protecting from. It’s the ruthless agents.
5/5
TrustpilotSacha and Foxtons are amazing!!
We had help from Sacha and he was so incredible with showing us different properties and landing us a place asap. I've rented through foxtons once before and it was as easy as this time. Biggest thanks so Sacha!
5/5
GoogleBeatrice at Foxton's West End was an absolute joy to work with. She is exceptionally diligent and professional, unfailingly cheerful and encouraging, and able to offer extremely good, knowledgeable advice on the property market, property values and how to negotiate with vendors. I can't recommend her enough.
Thank you Sarah Perry for your review. We are pleased to hear you had a good experience. Sophie, Foxtons West End Estate Agents Get it done with London’s number 1!
5/5
TrustpilotWasim helped us find a flat very…
Wasim helped us find a flat very quickly he sat down with us discussed every aspect of our search in detail and managed to find the exact flat we dreamed of by the first viewing round
5/5
GoogleI have been looking at flats with Gabriella Palmano for quite some time. Throughout the whole process, Gabriella has been professional, friendly and honest. She has been great at showing me different styles of flats at different price points, always taking my feedback into consideration. I would highly recommend Gabriella to anyone looking at buying a property. The support and advice I have gotten from her has really helped me. She would be the first I would contact if I have to look at properties again in the future!
1/5
TrustpilotTerrible experience
Non-existent communication. Viewings done by an unprepared team: didn't know level of service charge, exposure, if the appliances were new or not, size of the flat or rooms. One claimed we had replaced the kitchen (we hadn't), another that the Hue Lights we installed were staying in the flat for the buyer (we never said that).
5/5
TrustpilotI was looking for a flat on short…
I was looking for a flat on short notice, and Ellie showed me 3 great options the very next day. She was really positive and helpful, and we ended up finding a place that I’m really excited about.
5/5
TrustpilotAs a Director of a property inventory…
As a Director of a property inventory company, I have had the pleasure of working with Hassan from Foxtons Mile End for many years, and I can genuinely say that he is an absolute pleasure to work with.
1/5
TrustpilotTerrible service
Terrible service. Very disappointed. I found a short let property on their portal myself, the agent (Amir Abbasian) kept suggesting either awful properties, or ones over my budget. They were very quick to call back and close the deal but once the deal was made, I never once was able to speak directly to my agent Olivia Taylor, or anyone from Foxtons again. Repeated messages and email queries went unanswered. Every two weeks a new person would be in touch and all my queries would be ignored. The property was nice and in good condition but i paid Foxtons 350 pounds for the end of tenancy clean, and was slapped with a 600 pound cleaning claim on my deposit. The property was never cleaned and my landlord claimed the charges from my deposit. at least a dozen emails later, I still don't have a protection document number for my deposit. I was told my deposit was protected. I ws told I would be provided an inventory upon moving in. I was told the place would be cleaned at the end of my tenancy, for which i paid. None of the above happened. Still waiting for part of my deposit to be returned, even though they said it was transferred three weeks ago and should take 5 to 7 days to be credited. I've settled the dispute with my landlord now, even though it is extortion, but it seems even he was being cheated by Foxtons.
1/5
TrustpilotIncompetent and disrespectful
Our landlord uses Foxtons Stratford as their letting agent. Our experience with them has been appalling. Maintenance issues are ignored for months on end with no communication, and when they are dealt with they are dealt with badly and break again quickly. The property we live in is currently on the market and the sales team have been incredibly rude and disrespectful towards us as tenants. Harassing every member of the household about viewings one after the other, attempting to get a different answer when told no to a viewing with less than 24 hours notice, and then showing up anyway and attempting to enter the property anyway. Complaints have been made multiple times yet the behaviour continues unchanged.
5/5
TrustpilotFantastic experience with Mercedes…
Fantastic experience with Mercedes Cole. Is so helpful and accommodating with my various requests and always goes the extra mile. Is very knowledgable and is a pleasure to do business with. Would highly recommend. Thank you
2/5
Trustpilotused to be good but ever since the…
used to be good but ever since the intro of the renters rights acts, property management service has dropped off a cliff. This bad for landlords because they get poor management, bad for tenants because they get poor representation, and bad for the industry because estate / letting agents are no longer accountable.
2/5
TrustpilotI feel that the experience was negative
I put my flat up for sale with my Foxtons, I was going to go with another agent but they were very pushy and said how they managed to sell better than anyone so I went with them. I was under the impression my flat would go straight up but after I signed the contract it took them 2 weeks to take photos and put them up, in the meantime they put up a video of the flat from a mid-term inspection where it looked absolutely disgusting. I had never seen this video and I don't see why it would be allowed to be put up without my permission, I asked for it to be removed, they didn't and it took them nearly the 2 weeks to remove it. The photos they took were adequate but not particularly great, I was pretty disappointed. I felt that the price was extremely over inflated (like all their prices) but respected they knew better than me, but when every single person gave feedback that it was way overpriced and no one showed any interest I became quite embarrassed. I found it very hard to contact my sales agent and just gave up most times after leaving numerous messages. I heard from my agent 10 times more before I signed with them than I did during my contract. When I gave notice 28 days before the end after having no interest, I was reminded how they are the number one and warned that going to another agent would not solve the issue. Their commission is so much more than everyone else but I feel my experience with their sales agent was extremely poor and I can't believe I had no interest in my nice flat. I feel I made a mistake going with them and would caution anyone thinking of them. Also I rented my flat with them for nearly 2 decades and my last tenant emailed them notice which they said they did not receive until the next day so they extended the end date to one day beyond the end of the month, they then charged me a management fee of £9 for the one day (and she paid £1 something rent for that one day). I will never rent with them again due to the complete lack of transparency with regards to money. (As for the excuse that the housing market is quiet I put my other property up for sale at the same time and it sold within 2 weeks, but then again the photos were really good and the price was reasonable).
1/5
TrustpilotDo not rent through Foxtons
If you are a renter, please do not use Foxtons. They are a scammy horrible company that only serves the interests of the landlord. They rented us an overpriced disgusting dump by using old out-of-date photos in the rental ad, and locked us into an abusively restrictive contract that made it impossible to leave the horrible dump that ruined my mental health. Do yourself a favour and stay away from these money hungry scammers.
1/5
TrustpilotExtremely poor experience with Foxtons
Extremely poor experience with Foxtons. We were left without proper cooking facilities for 25 days, which had a major impact on our daily life and forced us to spend extra money on food. A functioning cooker is a basic part of any home, yet this was not handled with the urgency it deserved.
5/5
GoogleWorking with Marcus was an absolute pleasure! He is professional, prompt and was able to show us multiple locations that matched all our criteria. I'm excited to use him again in the future.
5/5
TrustpilotFantastic experience
I had a fantastic experience with Foxtons. Despite a challenging market, they secured a buyer for our property within just two weeks of listing. The team was highly organised, professional, and, most importantly, extremely responsive. Everyone I dealt with was friendly and approachable, which gave me real peace of mind throughout the process. When you’re under pressure to sell and move things forward, that level of support and responsiveness makes all the difference. I would highly recommend Foxtons.
1/5
TrustpilotI've recently started renting from…
I've recently started renting from Foxtons. They are both the letting agent and the managing agent. I have never paid so much for such a bad service. None of the extractor fans work, my heating doesnt work, the curtain rods are bent and now one has fallen off & luckily no one got hurt because they have taken so long to resolve the issues. I'm wondering is this even legal?
1/5
TrustpilotWARNING: Extreme harassment and zero internal coordination
I contacted ONE agent for a specific property viewing, and it has turned into a total nightmare. I am being hounded by at least FOUR different colleagues from this branch. The frequency is beyond unprofessional, I just received 2 calls in the span of 5 minutes.
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Tell us what you need and we'll put you in touch. Foxtons West End hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
