Foxtons West End reviews

★★★★★ 5/5

Trustpilot

Nicolas is a fantastic agent

Nicolas is a fantastic agent, here is extremely tentative. Unlike most agents in the market now a days, he listened, he acted and he worked with my best interest in minds. I really wish there was more agents like him in the UK!

Freddie · 17 September 2026

★★★★★ 1/5

Trustpilot

Avoid

Avoid, Avoid, Avoid. Based on my experience, I would advise new landlords to be extremely cautious with Foxtons. The agent’s explanations of commission and contract terms were unclear, and I ended up in a lengthy dispute over unexpected fees. Which is escalated to ombudsman and will probaly go to the court. Never trust a word of Foxton's agents. Always insist on written communication and carefully review all documents before signing. I would not recommend Foxtons to others based on my experience.

Zohrab · 16 April 2026

★★★★★ 5/5

Trustpilot

Had a great experience with Mario

Had a great experience with Mario. We were looking to sell our property and needed a valuation, and Mario was extremely helpful in organising this for us. He made the whole process straightforward, professional and stress-free. We really appreciated his help and would definitely consider dealing with Foxtons again in the future.

Charlie · 18 September 2026

★★★★★ 5/5

Trustpilot

Aliyya was very proactive in finding me…

Aliyya was very proactive in finding me the exact property I was looking for. Pleasure to work with

Customer · 17 September 2026

★★★★★ 5/5

Trustpilot

Aliyya was very diligent and…

Aliyya was very diligent and communicative in finding and showing us around the right properties for us

OnlyHuman · 17 September 2026

★★★★★ 5/5

Trustpilot

Kind, responsive and accomdating

Ercan has been incredibly accommodating, responsive and helpful throughout our property search. He’s always been prompt in getting back to us and has made what can be a very tedious process feel surprisingly straightforward. A pleasure to deal with and a real credit to Foxtons.

Kyri · 21 September 2026

★★★★★ 5/5

Trustpilot

Amelia

Amelia was extremely helpful and kind. 100% recommend.

Amy · 17 September 2026

★★★★★ 5/5

Trustpilot

Accommodating staff

Athman was very accommodating, took us to many different properties and changed up where we’d go as he got to know us and what we’d like! Everything has been smooth sailing so far… and customer service has been great

Alfie · 21 September 2026

★★★★★ 5/5

Trustpilot

Ashvin was professional

Ashvin was professional, friendly, and incredibly helpful throughout the entire process. His communication was excellent, and he made everything smooth and stress-free. If you’re buying or selling a property, I strongly recommend contacting Ashvin, you won’t regret it!

Nishan · 22 September 2026

★★★★★ 5/5

Google

I dealt with Tariq - was a great experience - felt like we had our own personal conceige - a really personal service - would follow up, set up appointments, really focused on exactly what we wanted (rather than showing us just anything), would recommend!

Lee · 8 November 2025

★★★★★ 5/5

Trustpilot

Had the pleasure of dealing with Mario…

Had the pleasure of dealing with Mario and Mercedes while scheduling a valuation for my partner's property. Both were friendly, professional and attentive gave us a great advice - thank you again!

Robyn · 21 September 2026

★★★★★ 5/5

Trustpilot

We got our dream home thanks to…

We got our dream home thanks to Natasha! She was so helpful every step of the way and bought her bright spirit to what can be a stressful process.

Molly · 18 September 2026

★★★★★ 5/5

Google

Tariq was exceptionally good at his job. He answered all of my questions about the three properties we considered. He was always on time at the appointments and was very pleasant and polite to deal with.

Olivier · 15 November 2025

★★★★★ 5/5

Trustpilot

As the owner of a flat

As the owner of a flat, I struggled for months to find tenants. I tried renting it myself but mostly scammers or people who waste my time only, then worked with several agencies - including one that promised a quick result but instead damaged my flat and pressured me constantly with calls and messages, day and night. By the time I found Foxtons' letter in my letterbox, I was ready to give up.

Ewelina · 22 September 2026

★★★★★ 1/5

Trustpilot

My flatmate had come from outside…

My flatmate had come from outside london to view a property in finsbury park and was only told once he got to the appointment that david morgan was not going to make the appointment due to being unwell, extremely unprofessional, he should have gotten one of his colleagues to cover the flat viewing or atleast message us in advance.

Fred · 9 May 2026

★★★★★ 5/5

Trustpilot

Sam was very helpful with our search

Sam was very helpful with our search, and although we ultimately didn’t go with a foxton’s property, he was extremely diligent and kind.

Clem · 20 September 2026

★★★★★ 5/5

Google

Tariq was super helpful and guided us in the right direction. We have recommended him to all our friends and family. It’s rare to find an agent so knowledgeable and genuine.

Ross · 15 November 2025

★★★★★ 5/5

Trustpilot

Amazing service with really helpfull…

Amazing service with really helpfull team. Exemplary service from Andrew really helfpull with updates on the house that we buying. Thank you so much guys and special thanks to Andrew for all the follow ups.

Eros · 20 May 2026

★★★★★ 5/5

Trustpilot

Professional, punctual, polite, prompt

Five stars for Mr. Hassan Bacchus of Foxtons. He is extremely professional, polite, and reliable. He managed to find great tenants and rent out my property in only one week.

Fataneh · 17 September 2026

★★★★★ 1/5

Trustpilot

Foxtons wrongly extended our tenancy…

Foxtons wrongly extended our tenancy end date then withheld our deposit on non payment of rent grounds. Even after acknowledging their 'error' it took 2 months for them to correct it. The money was only returned after a letter before action for a small claims court was sent. Other customers are advised to exercise extreme caution with how deposits are safeguarded.

Julie · 19 September 2026

★★★★★ 1/5

Trustpilot

I was spoken to quite rudely on the…

I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.

Vinisha · 20 May 2026

★★★★★ 5/5

Trustpilot

Aga was amazing during our entire…

Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks

Harrison · 18 May 2026

★★★★★ 1/5

Trustpilot

Foxtons Letting Commission…

Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.

Kok · 1 May 2026

★★★★★ 5/5

Trustpilot

Nathan was my advisor and he did all…

Nathan was my advisor and he did all for our comfort.

Juan · 18 September 2026