Chestertons Hampstead reviews in Camden

★★★★★ 1/5

Trustpilot

Do not do business with them

Do not do business with them. They let a tradesman into my home without telling me. They gave him a key and he just opened the door. I thought I heard something upstairs. I walked up there and there was a man standing in my kitchen!!!!!!!!!!!!! Do you know how terrifying that is?

Sarah · 7 September 2026

★★★★★ 5/5

Google

Simon went above and beyond to help us find exactly what we wanted. Highly recommend working with him!

Ronna · 10 June 2026

★★★★★ 1/5

Trustpilot

Would not use Chestertons again

Would not use Chestertons again. Very bad experience. Lack of transparency, fees and costs. Found them unprofessional in not taking responsibility for their own mistakes, subsequently costing me more money, as a landlord. Will not be providing Chestertons with any further business, with any of my properties in sales or rentals after this very disappointing, dishonest experience.

Louisa · 11 August 2026

★★★★★ 5/5

Google

Working with Tania Katz was an outstanding experience. She helped us secure the most gorgeous flat and approached every stage with dedication, kindness, and impressive diligence. Tania was attentive to our needs, proactive in communication, and consistently went the extra mile. Highly recommend.

Jeronimo · 15 November 2025

★★★★★ 5/5

Trustpilot

Thank you Saskia and Gemryan

Saskia is really professional and helpful. She helped me to take a video of my preferred house and explained everything about the property specifically. I am so grateful to have rented this house successfully. At the same time, she is kind-hearted as she helps my moving company to open the door without any hesitation. I want to thank her 100 times.Additionally, I also want to thank Gemryan. He is always patient and listens to me even though my English is not fluent. Thank you, all my friends.

XIAOYU · 10 August 2024

★★★★★ 1/5

Trustpilot

My recent dealings with Chestertons…

My recent dealings with Chestertons were an absolute shambles! I needed to renew the current tenancy agreement ant the end of June and was advised it was in my best interests to form a new agreement rather than roll on the existing one. Because flat is in my recently deceased husbands name, I was asked to forward a copy of his will with details of the executors. I duly sent this , then was asked for a death certificate, then later a letter from a solicitor, which I didn’t feel was necessary as probate had been granted. I was then asked for the probate certificate which was duly sent. When I queried why the rent hadn’t been put into the bank account I was told we needed a new gas safety certificate which I immediately organised. I still didn’t receive the rent which the tenant had paid to Chestertons on 29th June and it was now nearly mid July. I eventually was put through to the accounts department after promises from different other operatives to chase up and sort out the problem which didn’t materialise.The accounts department were helpful and paid the money within 48 hours.Why couldn’t the relevant departments ask for all the documents needed at the same time instead of each time I rang to see why there was no progress?I really didn’t need all this hassle whilst coping with the recent loss of my husband.To make matters worse, I was then told you didn’t hold a current EICR certificate. Again I had to research and found the certificate was still in date . I relayed this information , but yet again was asked to forward a copy because there wasn’t one on the file. Why was the onus on me when there was obviously some departmental error?Just to cap it all I have now been issued with an invoiceasking for your whole years charges up front which I don’t have the funds for and you don’t accept credit card payments.As the July rent was paid net of your charges I assumed this was how it would be paid going forward.I now feel I just want to put the flat on the market as soon as possible so I don’t have to deal with any more issues like this.Marian Walker

Marian · 5 August 2024

★★★★★ 4/5

Trustpilot

Chestertons for tenancy management

I have used Chestertons for finding tenants for my property, and managing the tenancy and property maintenance issues. They have served me well for a number of years. They always acted well particularly with end of tenancy matters and timely action to find new tenants. They have also been able to deal with new tenants snag list in a reasonable manner.I have always been allocated a dedicated property manager manager. My current manager Shakil Khan has been able to handle a number of maintenance issues involving several suppliers to my satisfaction. The other benefit of using Chestertons is that they have a number of staff who can quickly step in to cover leave absences etc for the dedicated team.

Tejhunjan · 29 July 2024

★★★★★ 5/5

Trustpilot

Excellent service from Catherine Whaley

I have been working with Catherine Whaley, my Senior Property Manager at Chestertons, and I couldn't be more satisfied with the level of service and support she has provided. Catherine has consistently demonstrated professionalism, responsiveness, and a genuine concern for resolving issues promptly. Whether it's a blocked sink or a malfunctioning freezer, she ensures that the right contractors are arranged quickly, minimizing any inconvenience. Her dedication to providing excellent service has made a significant positive impact on our living experience.I highly recommend Catherine for her outstanding property management skills and her unwavering commitment to her clients. Thank you, Catherine, for all your hard work and support!Best regards, Amir

Amir · 26 July 2024

★★★★★ 4/5

Google

Chestertons have done a very good job for us, finding tenants quickly, efficient communication, willing to listen and value long term relationships. Would happily recommend them. Mostly dealt with Ayse and Paige.

J · 10 February 2026

★★★★★ 5/5

Google

Chestertons had been managing my property since I acquired it, and when I decided to sell, I also engaged their services. They handled the matter with professionalism. Every property sale has twists and turns, and mine was the same. A couple of potential buyers backed out last minute for personal reasons, and we were all frustrated with a longer than usual sale process. The Sales team in Chestertons, in particular Mr Alasdair Dunmur , kept in close contact with me throughout, giving helpful advice based on their expert reading of the market. The sale was finally achieved through Mr. Dunmur's patience and dedication to my best interests.

Chequers · 10 February 2026

★★★★★ 5/5

Google

My partner and I had the most wonderful experience with Tania as our letting agent!! She was quick to respond with our enquiry and sent a list of potential homes to fit our needs within an hour or 2! I sent her 3 I wanted to view and was scheduled in a few days. Two ended up getting rented before my viewing day but Tania suggested one more. It was perfect! She is great at listening to what our needs and suggesting fitting homes. We now have a flat in West Hampstead and cannot wait to move in! Thank you, Tania

Madelyn · 10 February 2026

★★★★★ 5/5

Google

Tania was fantastic to work with when helping us find our flat in Hampstead. She was really helpful, knowledgeable, and supportive at every step. The whole experience was smooth thanks to her

Hamish · 10 February 2026

★★★★★ 5/5

Trustpilot

I had an issue with a leak in my flat…

I had an issue with a leak in my flat that was causing damage in the flat below. I was getting quite frustrated with lack of progress in getting it sorted and had spoken with a number of people but was not getting anywhere. Danny Duran stepped in and was very helpful in getting to grips with the issue and it looks like, now finally, it is going to get sorted. Thanks Danny.

AC · 20 November 2025

★★★★★ 5/5

Trustpilot

Vanessa at Chestertons is amazing!

Vanessa Newman-Wright, who manages the property on behalf of the landlord, has been amazing. Over the last year, both our washing machine and fridge have required replacing, and Vanessa has followed up with the landlord on both occasions promptly, causing us minimal disruption. Vanessa also recommended some additional works in the house after an inspection, which again was completed quickly. Vanessa was put in charge of the property we rent approximately six months into the tenancy. Since then, our experience with Chestertons has been great.

Ashish · 15 July 2024

★★★★★ 5/5

Google

I worked with Chestertons Hampstead branch for the sale of my property in West Hampstead. The team, and in particular Alasdair, were professional and courteous throughout and most importantly found me a buyer. Once a buyer was found, Alasdair nursed both sides through an occasionally tricky passage to reach a successful completion.

Andrew · 24 July 2025

★★★★★ 5/5

Trustpilot

Great experience with Christie N.

Christie N. was extremely helpful, responsive and efficient throughout my stay at Fernlea Road, and always made sure that any questions or requests were addressed promptly. She was friendly, professional and accommodating from the beginning of my stay through to check-out, and I really appreciated all her help in making the process so easy.

María · 13 August 2026

★★★★★ 5/5

Trustpilot

Professional, polite / courteous and quick

Just completed a lease renewal with one of their senior consultants (Niema Latif).Been dealing with Chestertons the last several years as they handle my lease. But can say on hand on heart that this was by far one of the quickest, most polite and professional renewals I have had. Niema was very quick to respond, very polite and extremely professional; my questions / concerns were communicated to the landlord swiftly and correctly and all was completed in a very short time.So a definite thumbs-up from me.

M · 27 June 2024

★★★★★ 1/5

Trustpilot

Potential Scam, Do NOT Use This Agency!

I have dealt with five different landlords and agencies in the last eight years, and I can say this has been the most traumatic experience.When we went to see the property, the flat was full of boxes and suitcases, and the agent said everything would be repainted, repaired, and deep cleaned before the new tenant moved in, as they had one week to do this from the end of the former tenancy to our start date.As they had really good comments on Google and here, we believed they were a serious agency.After we showed our interest, the agent almost harassed me to pay the holding deposit without sending me any conditions or a contract draft. In the end and after received the draft, we paid, and then I had to chase him to close the deal. (Mitchell)We also had some drama and miscommunication regarding collecting the keys. I agreed he would leave them with the concierge, but then the agency expected me to go to their office to get them because the agent was on holiday. In the end, they managed to send someone to give me the keys, and he was so nice that even though it was not his deal, he was there waiting for me.so i received the keys in the parking area, without inventory and no one to come with me and check the flat. When I went into the flat, I found an absolute disaster. Everything was filthy. The dishwasher had a pond at the bottom, and it looked like it had overflowed because I even found a piece of cooked pasta stuck to the floor and the dishwasher. I opened the washing machine assuming it was empty, and water flooded the kitchen. Most of the furniture was broken.I reported this to the agency immediately on a Friday, and they replied only with what they wanted. For example, they suggested I could clean the filters in the washing machine or order keys from Amazon to get access to the meter readers, but ignore everything else. Even, ehen i have request a visit twice. I've spent three nights in the flat, and I already need to spend a day waiting for the engineer to check the washing machine. And here I am, still waiting for answers to all the other problems.All this drama for a flat in Battersea for £2300, so it's not like I found a bargain.i think they paid for those positives reviews

Rosana · 11 June 2024

★★★★★ 5/5

Google

Special thanks to Tania for being very helpful and accommodative throughout the letting process!

Michail · 10 June 2026

★★★★★ 3/5

Trustpilot

Honest review

We had a very bad experience at the beginning of our tenancy with Chestertons. The communication was poor, with our emails often receiving slow or nonexistent replies. The technicians hired by Chestertons were dreadful, frequently failing to show up and making excuses. For example, our washing machine broke and wasn’t fixed for three months.However, our experience improved significantly when we got a new property manager, Joyce Pau, later in the year. Joyce was brilliant, she communicated effectively and ensured that things got done promptly. Joyce would receive 5 stars, but unfortunately, the rest of our experience with Chestertons would only get 1 star.

Eimear · 7 June 2024

★★★★★ 5/5

Trustpilot

A big thanks for Stephanie Russo

I would like to thank Stephanie Russo for her support in letting out our flat. She has find the right tenant, convinced us to rent through Chesterton and facilitate a smooth process taking into account it was our first time renting our property. Unfortunately, our tenant had to terminate the tenancy agreement 6 months earlier. One again, she had been extremely helpful supporting us through terminating the contract and finding new tenant. Great support throughout !

Amina · 7 August 2024

★★★★★ 5/5

Trustpilot

Issue resolved expectation exceeded

I am writing this review as a thank you to Davide Frongia who managed to resolve an issue that I had been trying to resolve for some time. Davide took personally ownership of the issue and mapped out how we would proceed and then executed the plan to my satisfaction. Thank you Davide for being able to resolve this issue for me and allowing for my experience with Chestertons to be be a positive one! Kindest regards

Sabrina · 13 July 2024

★★★★★ 5/5

Google

I would like to share the great experience I had with agents Mya and Leo. They took the time to show me several properties while genuinely trying to understand my family’s needs. They were always kind and professional. I would happily recommend them to anyone looking for a home in this area.

Beatriz · 10 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service and Support in Finding Our Holland Park Flat

We had a fantastic experience with Chestertons in finding our flat in Holland Park. From start to finish, their service was exceptional. A special thank you to Stephanie Russo, who guided us through the process with great professionalism and care. She was always available to answer our questions and ensured that the entire tenancy process was smooth and stress-free. We couldn't be happier with our new home and highly recommend Chestertons for their outstanding service!

Dobo · 9 August 2024