Chestertons Hampstead reviews in Camden

★★★★★ 1/5

Trustpilot

Do not do business with them

Do not do business with them. They let a tradesman into my home without telling me. They gave him a key and he just opened the door. I thought I heard something upstairs. I walked up there and there was a man standing in my kitchen!!!!!!!!!!!!! Do you know how terrifying that is?

Sarah · 7 September 2026

★★★★★ 1/5

Trustpilot

Would not use Chestertons again

Would not use Chestertons again. Very bad experience. Lack of transparency, fees and costs. Found them unprofessional in not taking responsibility for their own mistakes, subsequently costing me more money, as a landlord. Will not be providing Chestertons with any further business, with any of my properties in sales or rentals after this very disappointing, dishonest experience.

Louisa · 11 August 2026

★★★★★ 5/5

Google

Working with Tania Katz was an outstanding experience. She helped us secure the most gorgeous flat and approached every stage with dedication, kindness, and impressive diligence. Tania was attentive to our needs, proactive in communication, and consistently went the extra mile. Highly recommend.

Jeronimo · 15 November 2025

★★★★★ 5/5

Trustpilot

Thank you Saskia and Gemryan

Saskia is really professional and helpful. She helped me to take a video of my preferred house and explained everything about the property specifically. I am so grateful to have rented this house successfully. At the same time, she is kind-hearted as she helps my moving company to open the door without any hesitation. I want to thank her 100 times.Additionally, I also want to thank Gemryan. He is always patient and listens to me even though my English is not fluent. Thank you, all my friends.

XIAOYU · 10 August 2024

★★★★★ 1/5

Trustpilot

My recent dealings with Chestertons…

My recent dealings with Chestertons were an absolute shambles! I needed to renew the current tenancy agreement ant the end of June and was advised it was in my best interests to form a new agreement rather than roll on the existing one. Because flat is in my recently deceased husbands name, I was asked to forward a copy of his will with details of the executors. I duly sent this , then was asked for a death certificate, then later a letter from a solicitor, which I didn’t feel was necessary as probate had been granted. I was then asked for the probate certificate which was duly sent. When I queried why the rent hadn’t been put into the bank account I was told we needed a new gas safety certificate which I immediately organised. I still didn’t receive the rent which the tenant had paid to Chestertons on 29th June and it was now nearly mid July. I eventually was put through to the accounts department after promises from different other operatives to chase up and sort out the problem which didn’t materialise.The accounts department were helpful and paid the money within 48 hours.Why couldn’t the relevant departments ask for all the documents needed at the same time instead of each time I rang to see why there was no progress?I really didn’t need all this hassle whilst coping with the recent loss of my husband.To make matters worse, I was then told you didn’t hold a current EICR certificate. Again I had to research and found the certificate was still in date . I relayed this information , but yet again was asked to forward a copy because there wasn’t one on the file. Why was the onus on me when there was obviously some departmental error?Just to cap it all I have now been issued with an invoiceasking for your whole years charges up front which I don’t have the funds for and you don’t accept credit card payments.As the July rent was paid net of your charges I assumed this was how it would be paid going forward.I now feel I just want to put the flat on the market as soon as possible so I don’t have to deal with any more issues like this.Marian Walker

Marian · 5 August 2024

★★★★★ 5/5

Google

Tania Katz is a star! She helped us find the perfect flat to rent. She was professional, efficient and patient. She always returned calls and even helped us with paperwork as we are hopeless at filling in documents on line. … More

Barbie · 15 November 2025

★★★★★ 4/5

Trustpilot

Chestertons for tenancy management

I have used Chestertons for finding tenants for my property, and managing the tenancy and property maintenance issues. They have served me well for a number of years. They always acted well particularly with end of tenancy matters and timely action to find new tenants. They have also been able to deal with new tenants snag list in a reasonable manner.I have always been allocated a dedicated property manager manager. My current manager Shakil Khan has been able to handle a number of maintenance issues involving several suppliers to my satisfaction. The other benefit of using Chestertons is that they have a number of staff who can quickly step in to cover leave absences etc for the dedicated team.

Tejhunjan · 29 July 2024

★★★★★ 5/5

Trustpilot

Excellent service from Catherine Whaley

I have been working with Catherine Whaley, my Senior Property Manager at Chestertons, and I couldn't be more satisfied with the level of service and support she has provided. Catherine has consistently demonstrated professionalism, responsiveness, and a genuine concern for resolving issues promptly. Whether it's a blocked sink or a malfunctioning freezer, she ensures that the right contractors are arranged quickly, minimizing any inconvenience. Her dedication to providing excellent service has made a significant positive impact on our living experience.I highly recommend Catherine for her outstanding property management skills and her unwavering commitment to her clients. Thank you, Catherine, for all your hard work and support!Best regards, Amir

Amir · 26 July 2024

★★★★★ 5/5

Trustpilot

I had an issue with a leak in my flat…

I had an issue with a leak in my flat that was causing damage in the flat below. I was getting quite frustrated with lack of progress in getting it sorted and had spoken with a number of people but was not getting anywhere. Danny Duran stepped in and was very helpful in getting to grips with the issue and it looks like, now finally, it is going to get sorted. Thanks Danny.

AC · 20 November 2025

★★★★★ 5/5

Trustpilot

I am incredibly impressed with Stephanie Russo

I am incredibly impressed with the exceptional service provided by Stephanie Russo, director of the Chestertons Lettings Office. Over the past 4 years, she has consistently gone above and beyond to ensure a smooth and pleasant experience for my clients.Overall, Stephanie has made the lettings process seamless and enjoyable. Her exceptional service, professionalism, and dedication make her an asset to Chestertons and a true gem in the industry. I highly recommend Stephanie to anyone in need of lettings services.

Rafael · 6 August 2024

★★★★★ 5/5

Trustpilot

Vanessa at Chestertons is amazing!

Vanessa Newman-Wright, who manages the property on behalf of the landlord, has been amazing. Over the last year, both our washing machine and fridge have required replacing, and Vanessa has followed up with the landlord on both occasions promptly, causing us minimal disruption. Vanessa also recommended some additional works in the house after an inspection, which again was completed quickly. Vanessa was put in charge of the property we rent approximately six months into the tenancy. Since then, our experience with Chestertons has been great.

Ashish · 15 July 2024

★★★★★ 5/5

Google

I worked with Chestertons Hampstead branch for the sale of my property in West Hampstead. The team, and in particular Alasdair, were professional and courteous throughout and most importantly found me a buyer. Once a buyer was found, Alasdair nursed both sides through an occasionally tricky passage to reach a successful completion.

Andrew · 24 July 2025

★★★★★ 5/5

Trustpilot

Professional, polite / courteous and quick

Just completed a lease renewal with one of their senior consultants (Niema Latif).Been dealing with Chestertons the last several years as they handle my lease. But can say on hand on heart that this was by far one of the quickest, most polite and professional renewals I have had. Niema was very quick to respond, very polite and extremely professional; my questions / concerns were communicated to the landlord swiftly and correctly and all was completed in a very short time.So a definite thumbs-up from me.

M · 27 June 2024

★★★★★ 1/5

Trustpilot

Potential Scam, Do NOT Use This Agency!

I have dealt with five different landlords and agencies in the last eight years, and I can say this has been the most traumatic experience.When we went to see the property, the flat was full of boxes and suitcases, and the agent said everything would be repainted, repaired, and deep cleaned before the new tenant moved in, as they had one week to do this from the end of the former tenancy to our start date.As they had really good comments on Google and here, we believed they were a serious agency.After we showed our interest, the agent almost harassed me to pay the holding deposit without sending me any conditions or a contract draft. In the end and after received the draft, we paid, and then I had to chase him to close the deal. (Mitchell)We also had some drama and miscommunication regarding collecting the keys. I agreed he would leave them with the concierge, but then the agency expected me to go to their office to get them because the agent was on holiday. In the end, they managed to send someone to give me the keys, and he was so nice that even though it was not his deal, he was there waiting for me.so i received the keys in the parking area, without inventory and no one to come with me and check the flat. When I went into the flat, I found an absolute disaster. Everything was filthy. The dishwasher had a pond at the bottom, and it looked like it had overflowed because I even found a piece of cooked pasta stuck to the floor and the dishwasher. I opened the washing machine assuming it was empty, and water flooded the kitchen. Most of the furniture was broken.I reported this to the agency immediately on a Friday, and they replied only with what they wanted. For example, they suggested I could clean the filters in the washing machine or order keys from Amazon to get access to the meter readers, but ignore everything else. Even, ehen i have request a visit twice. I've spent three nights in the flat, and I already need to spend a day waiting for the engineer to check the washing machine. And here I am, still waiting for answers to all the other problems.All this drama for a flat in Battersea for £2300, so it's not like I found a bargain.i think they paid for those positives reviews

Rosana · 11 June 2024

★★★★★ 5/5

Google

Tania was absolutely amazing throughout our apartment search. Thanks to her dedication, professionalism, and market knowledge, we found the apartment of our dreams with no stress at all. She was always available to answer our questions and … More

Irene · 15 November 2025

★★★★★ 3/5

Trustpilot

Honest review

We had a very bad experience at the beginning of our tenancy with Chestertons. The communication was poor, with our emails often receiving slow or nonexistent replies. The technicians hired by Chestertons were dreadful, frequently failing to show up and making excuses. For example, our washing machine broke and wasn’t fixed for three months.However, our experience improved significantly when we got a new property manager, Joyce Pau, later in the year. Joyce was brilliant, she communicated effectively and ensured that things got done promptly. Joyce would receive 5 stars, but unfortunately, the rest of our experience with Chestertons would only get 1 star.

Eimear · 7 June 2024

★★★★★ 5/5

Trustpilot

A big thanks for Stephanie Russo

I would like to thank Stephanie Russo for her support in letting out our flat. She has find the right tenant, convinced us to rent through Chesterton and facilitate a smooth process taking into account it was our first time renting our property. Unfortunately, our tenant had to terminate the tenancy agreement 6 months earlier. One again, she had been extremely helpful supporting us through terminating the contract and finding new tenant. Great support throughout !

Amina · 7 August 2024

★★★★★ 5/5

Trustpilot

Issue resolved expectation exceeded

I am writing this review as a thank you to Davide Frongia who managed to resolve an issue that I had been trying to resolve for some time. Davide took personally ownership of the issue and mapped out how we would proceed and then executed the plan to my satisfaction. Thank you Davide for being able to resolve this issue for me and allowing for my experience with Chestertons to be be a positive one! Kindest regards

Sabrina · 13 July 2024

★★★★★ 5/5

Trustpilot

Ryan Briggs is very helpful.

Charlotte · 31 July 2026

★★★★★ 5/5

Google

Many thanks to Tania for assisting me in securing the flat I was looking for. Was always on hand to answer any queries and was very responsive.

Rina · 16 February 2026

★★★★★ 5/5

Trustpilot

Excellent Service and Support in Finding Our Holland Park Flat

We had a fantastic experience with Chestertons in finding our flat in Holland Park. From start to finish, their service was exceptional. A special thank you to Stephanie Russo, who guided us through the process with great professionalism and care. She was always available to answer our questions and ensured that the entire tenancy process was smooth and stress-free. We couldn't be happier with our new home and highly recommend Chestertons for their outstanding service!

Dobo · 9 August 2024

★★★★★ 5/5

Trustpilot

Outstanding Rental Service Experience with Katherine Ma

I had the pleasure of working with Katherine Ma for my recent apartment search, and I couldn't be more satisfied with the service she provided. Katherine was incredibly patient, professional, and enthusiastic throughout the entire process. She went above and beyond to ensure that I had all the information I needed and answered all my questions promptly. Her dedication and support were invaluable, and I highly recommend her to anyone in need of rental services.

Christina · 1 August 2024

★★★★★ 5/5

Trustpilot

A great process end-to-end

Chestertons in Fulham recently helped us find a new place to live. Issy - who was our rep - shared places that were relevant and was always able to work around our schedule to view them. She took our brief and was spot on each time with her recommendations - with other agents, we wasted a load of time in viewings that were far off - conversely we offered on 2/2 of the places we viewed with Issy.When a place came up we loved, Issy moved quickly to help us secure it, arranged second viewings to help the move-in and stayed close to the work happening / needed to make sure it was done. Any challenges that came up, Issy was on top of and solved quickly, usually with 24h.We were always made to feel like we were a priority for Issy and it’s been great working with her throughout the process.

Ric · 19 April 2024

★★★★★ 5/5

Google

Ashley was one of the agents that worked with us us and honestly was the most helpful out of anyone!

Cassy · 2 April 2026