5/5
Abby Casey is very helpful.
Agent replied · 23 October 2024
Thanks for this fantastic review!
Trusted Agent profile · Camden
★★★★★
339 reviews across 2 platforms
55 Heath Street, Hampstead, London, NW3 6UG, Camden, NW3 6UG
Chancellors's office in Camden, at 55 Heath Street, is rated 4.6 out of 5 across 339 reviews on two platforms, including 148 Google reviews rated 4.7.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
Abby Casey is very helpful.
Thanks for this fantastic review!
5/5
Easy contract renewal
Amy dealt with our contact renewal in a timely and efficient manner. All communication was clear and customer service was good.
We appreciate you taking the time to share your feedback. We're happy to hear that the contact renewal process was handled in a timely and efficient manner, and that our communication and service met your expectations.
5/5
Dealing with Louis (Reid) made the process of moving into my new place as stress free as possible. He was always available to swiftly answer any questions and was professional all the way throughout. Cheers!
Thank you, Tom! We're thrilled to hear that Louis made your moving experience stress-free. His dedication to providing excellent service is truly appreciated. If you need anything else, feel free to reach out. Cheers!
5/5
Steven is one of the most well informed agents that I have ever come across, through the beginning search, to finding the right flat for me which we thought 55A Belsize Park was going to be the one, to actually taking me to see an off market 3 bed at Belsize Place that I wouldn’t have known about without him. He made sure that the moving dates worked as well as overseeing everything to run through smoothly from start to finish with the contracts. Unfortunately two of his colleagues Sussana and Zara were not very helpful, once they received the money they ignored me, the money for the flat was paid a year in advance from overseas, there was £4,500 missing by mistake and so another transaction had to be made from overseas, confirmations and proofs has been sent straight away yet that was not enough, so I had to send the money again from a UK account. Once that had been made, no one helped me to get the keyes , Sussana and Zara were constetely on a break, when I contacted Steven and explain to him the situation he helped me sort it out straight away. Thank you Steven for helping me all the way through and not ignoring me even after getting the money.
5/5
Great service and good people. Special mention to Jack Vacher for all support. Moving house is stressful but if you have such professional and helpful people it become easy. Thanks Chancellor's for all help and support.PositiveResponsiveness, Professionalism
Thank you Divyesh for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Really seamless process having my flat let with Hampstead chancellors. Jack is really efficient and attentive, offering support throughout the end to end process and got me a fantastic price for my flat! Very happy indeedPositiveQuality, Professionalism
Thank you for leaving us this great review Maddy, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
She is awesome and helpful
5/5
I have to express my gratitude to Steven Gilbert for his exemplary support in finding a great house for us to rent in Hampstead. After months of scanning the property websites and many interactions with many other agencies, I was concerned about whether I could find the right place for my wife, our dog and me. Steven arranged a viewing of a very interesting property by FaceTime while we were still in Japan, so that we could move quickly to secure the most promising home. Thankfully, this is now the place that will be our home in London. Steven was thorough, proactive and also very responsive to our needs. I really don't know where we would be without him! From Tetsuyuki Maruyama
5/5
I had a really wonderful experience with Chancellors. Tyrone was very helpful from the beginning. When we have a question, he replied us immediately. We are living in our dream house at Hampstead thanks to Tyrone.
Hi Sedef, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
Louis, the estate agent showing the property was extremely professional, arrived at the meeting in perfect time, he showed excellent knowledge of the property and was very helpful through the entire letting process helping to navigate through the different steps required to complete my lease agreement. I would strongly recommend working with him on your property search.
Thank you Vincenzo for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Tyrone Anthony was excellent from start to finish in the process of finding our dream home. He was very responsive, polite, helpful and patient. 100% recommended.PositiveResponsiveness, Quality, Professionalism
Thank you for leaving us this great review Matt, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
I highly recommend Tyrone to be your agent when looking for a flat. He is quick to respond not only to your request for viewings but also when I have follow-up questions etc.PositiveResponsiveness, Professionalism
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Brilliant experience moving in to a flat in Hampstead - Tyrone was consistently very helpful throughout both the viewing process, getting the keys to us and with sorting out issues after moving in. Highly recommended!
Thank you for leaving us this great review Tom, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
Ms Katie Admans at Chancellors - Extremely helpful and efficient
I would like to leave a sincere review for Ms Katie Adams at Chancellors Property Agencies.
5/5
Simran was brilliant
Simran was brilliant. Helpful, communicative, patient and good at working to a tight deadline.
5/5
Tyrone was fantastic throughout the whole process making sure we were aware of every change or interaction right up until the move in date. Would certainly use him, and Chancellors, again.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Working with Tyrone has been great, he understands the needs of a potential tenant well. He is extremely responsive and proactive. Will definitely recommend working with him.PositiveResponsiveness, Professionalism
Thank you Payal for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
The team that co-ordinates maintenance…
The team that co-ordinates maintenance and repairs are always on the ball. I was particularly impressed by Chelsey, who ensured I was kept up to date with what was going on and that it was treated as a priority. Thank you
5/5
I asked Chancellors to value my property with a view to selling. They came back promptly with a fair and realistic valuation and presented me with 2 credible offers to buy in a fairly short period of time. The whole process was handled extremely professionally by Enna-Mae Assiter who was always helpful and calm throughout.
Hi David, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
A faultless service from Tyrone Anthony to re-let my flat. Good advice on initial marketing and a focus on meeting the tenant profile. In a hectic market I was contacted immediately with new information and got regular activity reports online and by phone. I never had to chase and no issues were forgotten. It was a pleasure to deal with him and his colleague John. Very professional.
Thank you for this wonderful review. We are so pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
I've had a wonderful experience…
I've had a wonderful experience working with Chancellors.
5/5
Worked with Nayla at Anscombe in Hampstead to identify options on a long-term let in Hampstead. She was energetic, motivated, and responsive. Her persistence kept us going when we needed her to be so and she was knowledgeable and direct about the market conditions. Being new to the area, we found Nayla to be a good resource of ideas and advice. Nayla is a creative thinker and customer oriented.
5/5
Great experience - Steven Gilbery is one of the best Real Estate agents that I have seen. He was extremely professional and very helpful during my recent letting. He was engaged in finding a good agreement with both sides (landlords and I) and very committed in providing additional support after the deal was closed. I strongly recommend Steven, if you are looking for properties in the Hampstead area.
2/5
Really disappointed with Chancellors and how they have handled our lettings process. While the agent from the Hampstead office who helped us find the property was good, the so called Central lettings team were completely incompetent in handling our move in. We had a number of pre-move in conditions, none of which had been fulfilled at the time we moved in. One of these conditions was a steam clean of the carpets, which after waiting for two weeks for an answer from Chancellors, we had to call the cleaning company to find out that it had not been done. Now finally having this booked in, having to move everything in the house for the cleaners to do their job, a MONTH after moving in. This level of disruption is really not acceptable and no level of accountability from Chancellors for the blunders. Would be better off not having the Central lettings team and letting the local branch handle the process.
Hi Ruwantha, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
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