Trusted Agent profile · Camden
★★★★★
357 reviews across 2 platforms
55 Heath Street, Hampstead, London, NW3 6UG, Camden, NW3 6UG
Chancellors's office in Camden, at 55 Heath Street, is rated 4.6 out of 5 across 357 reviews on two platforms, including 166 Google reviews rated 4.7.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
2/5
TrustpilotHouse move …
Getting the house on the market and getting a buyer was ok but James in after sales did not make it easy, the whole process went downhill very quickly
Hello, thank you for informing us about this issue, we really appreciate your help with the matter. To enable us to look into this for you, please contact us at directors@chancellors.co.uk. Many thanks.
5/5
Google5 Stars for Chancellors and particularly for Tom Watkins. Tom helped to rent my flat out 11 years ago and when I needed an estate agent to help again, he was first to mind. He's super responsive, thorough, reliable, and both times managed to find great quality tenants. Thanks Tom!
Thank you Soraiya for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleExcellent service from Chancellors. Louis was professional, knowledgeable about all aspects of the property viewed and unfailingly courteous.
Hi Mark, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
TrustpilotI could not recommend a letting agency less
I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.
5/5
TrustpilotEvelina is a great Tenancy Manager
Evelina is a great Tenancy Manager, prompt replies and care. Thank you
5/5
TrustpilotWe chose the right estate agent
We chose the right estate agent. From the first visit by Cormac to do the valuation, to the selling by Sherko who was warm, enthusiastic, engaging and polite
We are so pleased to hear that choosing us as your estate agent was the right decision. We appreciate your kind words.
1/5
TrustpilotDeposit repayment issues
We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.
5/5
GoogleGeorge has been incredibly professional, efficient and friendly throughout my whole search journey. I appreciated how knowledgeable, speedy and sincere he has been and I highly recommend him as an agent to anyone looking.
Thank you, Sandi J! We're thrilled to hear about your positive experience with George. His professionalism and dedication truly shine through, and we're glad he made your search journey enjoyable. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
1/5
TrustpilotTerrible property managers
This review is directed towards the property management arm of Chancellors. As tenants, we have had horrendous experiences for the past five years with having any maintenance issues addressed. It takes, on average, two emails and a phone call before they even respond to a request regarding a maintenance issue, and the issues themselves (basic ones - such as an oven not working, overhead lights completely burned out (not just the bulbs), a broken step on a staircase that represents a safety issue) can take weeks, if not months, to resolve - again, with us chasing all the time.
1/5
TrustpilotAppalling
Our experience with Chancellors has been profoundly disappointing, defined by a distinct lack of administrative reliability and a complete failure to enforce basic standards of hygiene and maintenance.
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We are concerned to learn about the issues you encountered with the property's condition and the discrepancies from your agreed-upon terms. We are actively investigating these matters to ensure a prompt resolution and will be in touch to discuss the immediate steps we are taking.
5/5
TrustpilotWe were looked after by Jamie woodland…
We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend
5/5
TrustpilotThis team is fantastic
This team is fantastic! They’re always helpful and truly listen to the tenants’ needs. Thanks George and everyone else.
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with chancellor agent Olivia, Any questions I had were answered promptly and clearly, thank you
We appreciate you sharing your positive experience! We are so pleased to hear that our team answered your questions promptly and clearly.
5/5
TrustpilotBrilliant service from initial contact…
Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.
We're so glad to hear you had a brilliant experience with our service and appreciated the regular updates. Thank you for your recommendation!
5/5
TrustpilotCharlotte have been great from the very
Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.
We're happy to hear that you had a great experience! It's wonderful to know that our team was friendly, listened to your needs, and kept in contact. Thank you for your positive feedback.
5/5
TrustpilotGood service
Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.
We appreciate you sharing your positive experience with us. We are so pleased to hear that we made your tenancy process smooth and stress-free.
5/5
TrustpilotI had a great experience with Jamie Woodman - Chancellors Property Manager.
I had a great experience with Chancellors. The service was professional, efficient, and communication was always clear and helpful.
We appreciate you sharing your positive experience. We're happy to hear that our service was professional and efficient, and that communication was clear and helpful. We are glad our team was friendly, responsive, and supportive.
5/5
TrustpilotAbsolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
5/5
TrustpilotAleksandra Szurek
Aleksandra Szurek, from Chancellor’s didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellor’s. Suhel and Dil.
5/5
TrustpilotThe young man was very helpful and…
The young man was very helpful and knowledgeable. I’ve viewed the property several times and he was always a great help.
We're delighted to hear our team member was so helpful and knowledgeable. Thank you for your kind words!
5/5
TrustpilotWill Jones is a diligent property…
Will Jones is a diligent property manager at Chancellors who is always courteous and attends to any issues in a very professional manner.
5/5
GoogleFantastic agency, Louis Reid was extremely helpful for our search in the Hampstead area and kept us notified throughout the summer for new rentals available that fit our criterea.
Hi Tanuj, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
4/5
TrustpilotMaria Davies is fantastic!
Tricky to give a rating, as the Sales progression team did not help progress the sale for months, but then Maria Davies took over our case and her tenacity and no nonsense approach had a huge impact on the progression of our sale. She worked tirelessly with both parties, getting to the heart of the issue, enabling transparency, which resulted in significant movement on our sale, we're now on the brink of completion, with a date in sight.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
