Trusted Agent profile · Camden
★★★★★
321 reviews across 2 platforms
55 Heath Street, Hampstead, London, NW3 6UG, Camden, NW3 6UG
Chancellors's office in Camden, at 55 Heath Street, is rated 4.6 out of 5 across 321 reviews on two platforms, including 148 Google reviews rated 4.7.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotChancellors are the best at getting…
Chancellors are the best at getting your tenants, rent review. They have a great knowledge of the rental market. Amy has been brilliant and would give them 5 stars.
We're happy to hear that you had a positive experience with our services, particularly regarding tenant acquisition and rent reviews. We appreciate your recognition of our market knowledge and are glad you rate us so highly.
5/5
TrustpilotGreat communication throughout the sale…
Great communication throughout the sale process on a regular basis and if felt like the team were taking a genuine ownership of the sale itself. Everyone I spoke to were extremely helpful and Jay did a fantastic job to enable us to get to the right conclusion.
We appreciate you sharing your positive experience! We're so glad to hear our team provided great communication and took ownership of your sale. Thank you for your feedback!
5/5
TrustpilotGreat customer service by Charlotte
Charlotte has been great taking her time to show us around a property we wanted to view.
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotFlexibility
Aysha was very flexible with booking the appointments to view the property around our commitments. She put us as ease with our questions and what was happening with the process along the way. We were kept up to date with regular emails and our questions if not known at the time were taken away and answered quickly.
5/5
TrustpilotHi to everyone at chancellors am please…
Hi to everyone at chancellors am please to let you know that am very happy with the service I have been receiving from you lot I would recommend you to any one thank you so much for everything to the head office of chancellors and also hey on wye chancellors also to Jared and Becky for all there help from John kemp
5/5
GoogleSupportive, professional and efficient, those are the correct words to define the process and service received from the agency especially Louis Red.
Thank you, Emer, for your fantastic review! We're thrilled to hear that you found our service supportive, professional, and efficient. Louis Red will be especially pleased to know that his efforts made a positive impact on your experience. We appreciate your trust in Chancellors - Hampstead Estate Agents and look forward to assisting you again in the future!
5/5
TrustpilotLetting experience
Katie was super helpful from the start. Communication was excellent and I was kept up to date at every stage of the process.
5/5
TrustpilotWe recently had the pleasure of viewing…
We recently had the pleasure of viewing two properties with Ben Armstrong from Chancellors, and the experience was excellent from start to finish. Ben was professional, friendly, and very knowledgeable about both the properties and the local area. He took the time to answer all of our questions clearly and made the whole viewing process smooth and stress-free.
5/5
TrustpilotThe bookings viewing process was quick
The bookings viewing process was quick. We met kashan who viewed the property to us . He was very polite very kind , friendly and professional .what stood out the most his willingness to answer all my question .i highly recommend kashan anyone who looking for property. Thank you for your outstanding service. Thank you so much kashan helping us
5/5
TrustpilotGeorgie from the renewals team was…
Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.
We appreciate you taking the time to share your positive experience. We're happy to hear that you felt well-informed and supported throughout the renewal process, and that your questions were answered.
5/5
TrustpilotI appreciate all the help and support provided
I have had quite a few questions and support requests towards two of our rental properties that will be occupied by tenants towards the end of January next year, and Rebecca Fields proved to be EXTREMELY helpful resolving most of the issues herself or contacting the relevant Chancellors staff that could resolve this issues I have been dealing with.
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleTyrone Anthony was very efficient when it came to letting my property amongst others in the area. Great at communication, professional and amazing at finding the perfect tenant. He made the the whole process painless and enjoyable. I was reluctant to put my trust in a new agent, having worked with another great agent in the area for a number of years, however Tyrone set my worries to rest and will now be my agent going forward.
Thank you Drew for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleLouis has been exceptional in assisting my girlfriend and I with renting our first property together. A great asset to the Chancellors Team
Thank you for leaving us this great review Will, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleLouis Reid organised my rental with impressive efficiency. It was the first and only property I viewed and Louis made sure the process from viewing to moving in was seamless. The property is great too, and the outlook. Many thanks.
Thank you so much for taking the time to rate us five stars! We really appreciate it and are thrilled that you had a great experience working with our team at Chancellors Estate Agents. If you ever need any assistance in the future with buying, selling, or renting property, we would be more than happy to help you again. Thanks again for choosing us!
5/5
TrustpilotElla has been great to deal with
Ella has been great to deal with. Very encouraging & really supportive through negotiations
5/5
GoogleHad a couple of viewings with Bella and she went above and beyond. Although we did not purchase with her, her attention to detail with my search was phenomenal! If we could we would have bought with her! Very knowledgeable of the area and the market
Thank you Craig for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleJohn O’Reilly from Chancellors, Hampstead worked with us as we relocated our family from NY to London. It was a difficult move in the middle of a pandemic and we completed the entire process remotely via zoom. John was patient, professional and super helpful in guiding us. He was my eyes and ears and I relied solely on his feedback and opinion as we searched for our new family home. We found a wonderful property with John’s guidance and expertise. Post move, John has been great at touching base and making sure we’re settled - even saving us with lock outs and keys! I would highly recommend John and look forward to working with him again!PositiveResponsiveness, Professionalism
Thank you for leaving us this great review Surri, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleMy girlfriend and I recently decided to relocate from South London to Hampstead as we loved the area. We had a huge issue trying to get to viewings after work with other estate agents as no one wanted to show us around past 6pm. It was becoming a rather long and frustrating experience trying to relocate. Eventually we found a property we liked that was managed by Chancellors. I called up and explained to Tyrone that it would take a while for us to travel to Hampstead so evening viewings were preferred, it wasn't an issue at all for him which we were delighted with. Tyrone allowed us to view one particular property we liked in the evening a few times which really helped us make our decision. During viewings, he didn't out any pressure on us and always answered any queries we had very quickly. He really went the extra mile and we're happy to say that because of his commitment we got the property we wanted. We've now settled into our new home and couldn't be happier. Also, on a side note, We recently purchased a small 2 bed property up in Oxfordshire that we intend on letting out after it's renovated. Our fantastic experience with Tyrone has assured us that we want to use the nearest Chancellors to find suitable tenants. I wouldn't hesitate to use Chancellors again thanks to Tyrone.PositiveResponsiveness, Quality, Professionalism, Value
Hi Ben, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
2/5
TrustpilotHouse move …
Getting the house on the market and getting a buyer was ok but James in after sales did not make it easy, the whole process went downhill very quickly
Hello, thank you for informing us about this issue, we really appreciate your help with the matter. To enable us to look into this for you, please contact us at directors@chancellors.co.uk. Many thanks.
5/5
GoogleLouis Reid at Chancellors Hampstead has been really helpful in my search for a place to live. Chsncellors provided quality options and Louis was happy to answer any questions I had. Definitely one of the best experiences I have had with estate agents. Thank you Louis.
Hi Berna, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that Louis and the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleExcellent service from Chancellors. Louis was professional, knowledgeable about all aspects of the property viewed and unfailingly courteous.
Hi Mark, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
Google5 Stars for Chancellors and particularly for Tom Watkins. Tom helped to rent my flat out 11 years ago and when I needed an estate agent to help again, he was first to mind. He's super responsive, thorough, reliable, and both times managed to find great quality tenants. Thanks Tom!
Thank you Soraiya for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
TrustpilotI could not recommend a letting agency less
I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.
5/5
TrustpilotEvelina is a great Tenancy Manager
Evelina is a great Tenancy Manager, prompt replies and care. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Camden office has 321 reviews across two platforms: 148 on Google, 173 on Trustpilot (across the whole business).
Chancellors Hampstead is rated 4.6 out of 5 across all 321 reviews, and 4.7 out of 5 on Google from 148 reviews.
Chancellors Hampstead, 55 Heath Street, Hampstead, London, NW3 6UG, Camden, NW3 6UG.
