Trusted Agent profile · Camden
★★★★★
686 reviews across 3 platforms
51-53 Heath Street, London, NW3 6UG, Camden, NW3 6UG
Benham and Reeves's office in Camden, at 51-53 Heath Street, is rated 4.6 out of 5 across 686 reviews on three platforms, including 246 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Benham and Reeves Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotQilin and Claire been amazing…
Qilin and Claire been amazing throughout the process of the lettings. Very smooth very professional
Hi Adi, thanks for sharing such positive feedback for the service you've been having from Qilin and Claire in our Wembley lettings and property management teams. We are very pleased to hear you felt well supported throughout the lettings process. - Emily, B&R
5/5
TrustpilotVery nice talk and I got so many…
Very nice talk and I got so many information. Big thanks.
Hi John, its great to hear you have had such a great service experience with Benham and Reeves. Thanks for sharing a five star rating here in recognition, it's appreciated. - Ruth, B&R
1/5
GoogleAfter 2 lovely years of great service, and dealing with Sylvie, it seems to have all changed since I’ve handed in my notice - they’ve gone rogue! I’ve just had the most unprofessional call from Dele (branch manager at their Hampstead office). I asked for no viewings in the first week of notice period as I have online exams and study all week and would prefer not to have strangers in and out (notice period is two months btw !), he told me I was being unreasonable and then said he’ll only be giving me 24hr notice going forward. As a professional landlord who only needed to rent this space as I needed somewhere quickly and close to the hospital my mum was staying in - it’s heartbreaking that a company I once held in high regards have now shown their true colours “because they need someone in as soon as possible” to replace me. Disappointed beyond belief.
Hi Alethea, we're sorry to hear you've found the service fall below your expectations, especially as you've had 2 years of great service renting with us. To reassure you, this is being looked into by a Director who will be in touch directly with you. - Emily, B&R
5/5
GoogleHouse hunting can be stressful, but Benham and Reeves made the experience remarkably smooth and efficient. Their responsiveness was exceptional, with all our queries receiving prompt and thorough attention. Greta, our realtor, remained incredibly helpful even after we settled into our new home, and Claire, our property manager, was consistently accessible whenever we encountered any issues. We genuinely couldn't be happier with the service we received! I wholeheartedly recommend Benham and Reeves to anyone embarking on their own house hunting journey.
Hi Raghavi, we're thrilled to hear you've had such a highly positive service experience renting with us. Thank you for sharing a five star rating too, it's appreciated. - Emily, B&R
4/5
TrustpilotI would really like to express my…
I would really like to express my gratitude and appreciation for Francesca, our property manager. She is very prompt and detail oriented, we have never had any issues contact Ms Francesca during our stay at the property as well. She has kindly and promptly resolved all our issues related with the house and the move out. Thank you, appreciate your time and support, always 😊
Hi Amina, thanks for taking the time to leave such a lovely review along with your four star rating. Francesca and the property management team are thrilled to hear you've had such a good service experience renting with Benham and Reeves. Thank for your custom. - Ruth, B&R
5/5
TrustpilotGreat service by Anna!
The team headed by Anna Kaplan did a brilliant job for us handling the end of one lease and securing a new tenant. All was done seamlessly. It was such a relieve with us being overseas and not having the burden to coordinate all the required stuff like tenancy termination, cleaning , vetting new tenants etc.We were kept updated throughout the process. Fully satisfied with the great customer service.Nathan
5/5
Trustpilotgreat landlord agent
great landlord agent , we should know , weve been with them 8 years
Hi Mark, thanks for taking the time to leave this lovely feedback for the landlords service you are receiving from us. We are glad you are benefiting from all our core services and you find our team solutions-oriented which is great to hear. Thanks very much for your continued custom with Benham and Reeves. - Ruth, B&R
1/5
TrustpilotAn UNACCEPTABLE FOUR YEARS,at 8 Clement…
An UNACCEPTABLE FOUR YEARS,at 8 Clement Avenue / Flat 7
Hi DM, we take all reviews seriously and asked Trustpilot to provide evidence of your tenancy. They sent your name and email which does not match the name on the tenancy agreement and the email address does not match our database. Saying that YOU have been living 4 years living at this property is being looked into by our compliance team. WE HAVE NOT RECIEVED ANY COMPLAINT FROM THE ACTUAL TENANT AT THIS PROPERTY. - Emily, B&R
5/5
GoogleBilly and Laura very helpful during the moving process and Sylvie our property manager have all been very helpful in finding us a great home and making sure that we are all okay!
Hi Luca, we are pleased to hear you've had such a positive service experience with our Hampstead lettings team. Billy and Laura are glad to receive this acknowledgement for their collective lettings and property management expertise. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotFor me number One
I have lived for 7 years in an apartment that I rented through this agency. it represented the interests of the landlord. I had no problems: the contract was concluded quickly, all issues were resolved easily.They replaced my broken mattress and replaced my non-working washing machine. In addition, all my small-level requests were also carefully considered and promptly resolved. (in particular, the plumber solved the problem with mold and rust in the bathtub)The main advantage of this agency is the people: we still communicate with the realtor who rented the apartment to me. Managers changed several times, but everyone was extremely polite and helpful. I am grateful to the entire team for their work
Hi Timur, we're very pleased to hear you've been happily renting from us for 7 years and are getting a great service experience with our lettings & property management teams. We are particularly pleased to hear you've found us to be polite and helpful at all time. Thank you for your custom.- Ruth, B&R
5/5
GoogleVery happy with the service provided by B&R team, especially Rajib, who goes out of his way to accommodate requests for help.and assistance.
Hi Salman, thanks very much for taking the time to share a five star rating here which Raj is thrilled to see. Going the extra mile is all part of the service and we're glad its working out well for you. - Emily, B&R
5/5
TrustpilotExcellent Service
We rent our apartment we these guys. Had excellent service from George who we viewed the property with. We have had a few little issues and Tanya Karachorova the Property Manager has been super efficient (new dishwasher supplied and fitted in a few days for example) very helpful and friendly.
Thanks very much for sharing your five star rating and review here Drew.We're pleased to hear you have experienced a great lettings and property management service from our Kew Bridge team.- David M, B&R
5/5
GoogleGokhan and Edelyn were great with assisting with us moving into our new home and Sylvie our managing agent is fantastic at getting everything fixed quickly!
Hi Alexander, thanks very much for sharing a five star rating here. We are very happy to hear you are enjoying your new home and are glad to have been part of your journey. - Ruth, B&R
1/5
TrustpilotWill be making a complaint.
After 2 lovely years of great service, and dealing with Sylvie, it seems to have all changed since I’ve handed in my notice - they’ve gone rogue! I’ve just had the most unprofessional call from Dele (branch manager at their Hampstead office). I asked for no viewings in the first week of notice period as I have online exams and study all week and would prefer not to have strangers in and out (notice period is two months btw !), he told me I was being unreasonable and then said he’ll only be giving me 24hr notice going forward. As a professional landlord who only needed to rent this space as I needed somewhere quickly and close to the hospital my mum was staying in - it’s heartbreaking that a company I once held in high regards have now shown their true colours “because they need someone in as soon as possible” to replace me. Disappointed beyond belief.
Hi Alethea, we're sorry to hear you've found the service fall below your expectations, especially as you've had 2 years of great service renting with us. To reassure you, this is being looked into by a Director who will be in touch directly with you.- Emily, B&R
5/5
TrustpilotVery efficient and thorough when it…
Very efficient and thorough when it comes to lettings protocols that are easily understood by us, their clients. Thank you to Greta and Tom. They also give us ample time to respond.
Hi Jasmine, thank you for leaving a five star rating and for your lovely feedback. We're glad to hear you've had a really good service experience with Greta and Tom, we appreciate it.- Emily, B&R
5/5
TrustpilotPenny was fantastic and really made the…
Penny was fantastic and really made the process as stress free as possible!! Highly recommended!
Hi Alex, we're very pleased to hear you've had such a fantastic experience with Benham and Reeves. Penny is very glad to see this and your five star rating. Thanks very much for your custom.- Ruth, B&R
5/5
GoogleEveryone was absolutely amazing,super helpful, keeping up with my busy schedule,keeping updated with everything and genuinely great. They really made renting easy and stress free. Thank you Dele,Edelyn and all the guys at Benham&Reeves!
Hi Tasoula, thank you for sharing a five star rating and for your kind comments about the service you've had from our Hampstead lettings team. We do aim to make renting in London an easy process so it's great to hear you are happy. - Ruth, B&R
5/5
GoogleBenham & Reeves, and Ajay Choli in particular, were excellent to work with. Dry friendly and personable and always were super clear on what needed to be done. I would highly recommend working with them.
Hi David, thanks for your lovely feedback which Ajay and all of the team are pleased to see here. We are glad you've found the rental support friendly and transparent, this is great to hear. Thanks for your custom. - Emily, B&R
5/5
GoogleDele and Laura assisted with the tenancy - top class!
Hi Jonathan, thanks for sharing a five star rating for our Hampstead Estate Agents, we appreciate it. - Ruth, B&R
5/5
TrustpilotI'm happy to renew the tenancy with Raj…
I'm happy to renew the tenancy with Raj and Anne, they are professional and always helpful.I must say thank you to Kayleigh always response and assist me promptly.
Hi Kanit, we are very pleased to hear you are happy with the letting and property management of your propery, Raj, Anne and Kayleigh are very glad to hear this. Thank you for sharing a five star rating too. - Ruth, B&R
5/5
TrustpilotProperty Management
Kayleigh Weston managed my property for several years with professionalism and care. She handled matters efficiently and communicated promptly throughout.
Hi Barry, thanks for your very kind review for the property management service provided by Kayleigh, we are thrilled to hear you've felt well supported over the years you've been a landlord with Benham and Reeves. We value your custom, thank you for your trust in abilities. Emily, B&R
5/5
GoogleFrom their first visit to value our home Benhams were fantastic. Achieving the best possible price and seeing us through to sale, Benhams calm professionalism made such a difference. Thank you! Much appreciated.
5/5
TrustpilotThanks Rahim for assisting us in…
Thanks Rahim for assisting us in finding our new flat. Great experience from Benham and Reeves and would definitely recommend to our friends. Keep up the good work. ThanksFrom: Robert and Glaiza
Hi Glaiza, thank you very much for leaving a five star rating here which Rahim is very pleased to see. We are glad you've had a good service experience renting with us,- Emily, B&R
5/5
TrustpilotExcellent service with this company
Excellent service with this company and especially with Yuan Luo too. He processed our renewal contract recently, very smoothly.
Hi Angela, we are glad to hear you've had a good service experience with your tenancy renewal and that you feel well supported as a tenant. Thanks for your custom. - Ruth, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Benham and Reeves Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
