5/5
TrustpilotVery welcoming very nice to speak to…
Very welcoming very nice to speak to and was very helpful
Agent replied · 15 June 2024
Hi Darren, thank you for taking the time to leave a review of your experience with the team.
Trusted Agent profile · Cambridgeshire
Orbit Cambridgeshire reviews
★★★★★
1,004 reviews across 2 platforms
Nuffield Road, St. Neots, Cambridgeshire, PE19 0AW
Orbit's office in Cambridgeshire, at Nuffield Road, is rated 3.3 out of 5 across 1,004 reviews on two platforms, including 1 Google review rated 4.0.
Reviews
Every review we hold for the Cambridgeshire office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotDonna really took the time to listen to…
Donna really took the time to listen to me and tried to empathise with my situation
Agent replied · 15 June 2024
Hi Charlie, thank you for leaving such lovely feedback. We will pass your kind words on to our team.
5/5
TrustpilotI received a lot of help
I received a lot of help, advice and support. I felt encouraged that there is so much support available for my health condition.
Agent replied · 15 June 2024
Thank you so much for your feedback, we're glad you were happy with the service.
1/5
TrustpilotI would give no stars but obviously…
I would give no stars but obviously can't.Do not use this company. Absolute rip off i left the company in march and they are still sending me bills for almost 5000 pounds forthe year for gas and electricity. I live in a normalsize house and due to work iam hardly at home because of travel. Money grabbing company. Solicitors are now involved
1/5
Trustpilotive been a customer for 24 years and i…
ive been a customer for 24 years and i can what a shower,customer service really what a godsend covid they can just completely give up answering the phone
Agent replied · 15 June 2024
Good Morning, Firstly I want to apologise for the issues you are experiencing and the trouble in contact us. In order for my team to assist you further please contact our Customer Relations Team on the below Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotSupport from Lucy!
I asked for support from orbit and Lucy delivered it! She checks up to make sure things are going smoothly too and keeps in contact!
Agent replied · 15 June 2024
Hi Luke, thanks for taking the time to leave this feedback. We're glad you received the support you needed.
1/5
TrustpilotAmy had baby in January that we was just left . Nobody took over . Appalling service from orbit to tenants
Amy had baby in January . Was informed someone will take over & nothing . Service is appalling .
Agent replied · 15 June 2024
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotHelpful
Very friendly and helpful and easy to talk to
Agent replied · 15 June 2024
We are pleased you are happy with the service you received. Thank you for your review.
5/5
TrustpilotWas very helpful emailed me some info…
Was very helpful emailed me some info on things that could help me out plus shes going to keep incontact too
Agent replied · 15 June 2024
Thank you so much for your feedback, we're glad you were happy with the service.
5/5
TrustpilotVery kind understanding and easy to…
Very kind understanding and easy to speak to.
Agent replied · 15 June 2024
Hi Emma. Thank you for taking the time to leave a review.
5/5
TrustpilotGreat advice and support
Great advice and support. I am so grateful.
Agent replied · 15 June 2024
Thank you for your positive feedback.
2/5
TrustpilotCan't get ahold of customer service…
Can't get ahold of customer service please call me at 208 948 5597 l need parts please call
Agent replied · 15 June 2024
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotAmazing support finally from Natalie…
Amazing support finally from Natalie help and support team a great listening ear. Valid member of your team. Very impressed
Agent replied · 15 June 2024
Hi Danielle, thank you for taking the time to leave this feedback. We will pass on your kind words to Danielle, thanks again.
5/5
TrustpilotSo kind
So kind, understanding and helpful.
Agent replied · 15 June 2024
Hi Eric, thank you for your review.
5/5
TrustpilotThe lady I spoke to on the phone was…
The lady I spoke to on the phone was brilliant doing her job and helping me with things. So I’m very pleased and happy
Agent replied · 15 June 2024
Hi Sharron,Thank you for taking the time to leave us this review, glad you got things sorted.
1/5
TrustpilotThis company is full of people lying…
This company is full of people lying and sending people around in circles instead of doing a repair to a home
Agent replied · 15 June 2024
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotSharon Jones amazing lovely person…
Sharon Jones amazing lovely person really helped me she offered brilliant advice and helped me all the way and can’t thank her enough xx
Agent replied · 15 June 2024
Hi ChloeThank you for taking the time to leave this positive review, I will make sure your kind words are passed onto Sharon. Thanks again!
5/5
TrustpilotExtremely helpful
Extremely helpful, empathetic and reassuring towards my current situation.
Agent replied · 15 June 2024
Hi Jules, thank you for your positive review.
5/5
TrustpilotShe listened and was able to signpost…
She listened and was able to signpost me to people who can help.
Agent replied · 15 June 2024
Hi Emma, thank you for taking the time to leave a review. We really do appreciate your feedback.
5/5
TrustpilotVery kind caring kind and very helpful
Very kind caring kind and very helpfulAnd a lovely lady
Agent replied · 15 June 2024
Hi Karen, thank you for your lovely review. We will share this with the team.
5/5
TrustpilotThe lovely lady made me feel at ease…
The lovely lady made me feel at ease and gave me really good support really made me feel comfortable
Agent replied · 15 June 2024
Thank you so much for your feedback, we're glad you were happy with the service.
4/5
TrustpilotVery very helpful but not overpowering…
Very very helpful but not overpowering or detrimental. Offered me every service possible to help me through my situation, Thankyou
Agent replied · 15 June 2024
Hi Amanda, thank you so much for your feedback, we're glad you were happy with the service.
5/5
TrustpilotWas very helpful kind and everything…
Was very helpful kind and everything was explained brilliant
Agent replied · 15 June 2024
Hi Phil, thanks for taking the time to leave a positive review!
5/5
TrustpilotDonna listened and understood what I…
Donna listened and understood what I was say.
Agent replied · 15 June 2024
Thanks for your kind words Cheryl, we will make sure to share this with the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
