5/5
TrustpilotI'm very happy with my service I…
I'm very happy with my service I received and made me feel comfortable
Agent replied · 15 June 2024
Hi Sabrina, thanks so much for leaving a review.
Trusted Agent profile · St Neots
Orbit St Neots reviews
★★★★★
1,005 reviews across 2 platforms
Nuffield Road, St. Neots, St Neots, PE19 0AW
Orbit's office in St Neots, at Nuffield Road, is rated 3.3 out of 5 across 1,005 reviews on two platforms, including 1 Google review rated 4.0.
Reviews
Every review we hold for the St Neots office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAfter being contacted by Lucy recently…
After being contacted by Lucy recently I was extremely happy with how I was treated the help she offered and the empathy shown to my situation. Thank you
Agent replied · 15 June 2024
Thank you so much for your feedback, we're glad you were happy with the service.
5/5
TrustpilotThe lady i spoke to today came across…
The lady i spoke to today came across as a very caring and patient. She made me feel that i will have someone to help me to be "human" again. Thank you x
Agent replied · 15 June 2024
Hi GillianThank you for your lovely review, we're glad you received the support you needed.
4/5
GoogleLooks nice place. I was only visiting doing a job. they, working for mps orbit.
1/5
TrustpilotUntrustworthy!!!!
Got mortgage approved but Orbit turned us down! Broken dreams and hopes for family. Put risk to our daughter with mental health issues and myself. Do not trust these people that led people on. Horrible, horrible people. Please for your sake stay away from his false, two-faced people. They’re just after the money!!!!
1/5
TrustpilotOh please!!
Oh please!!, what I said was do not send a stereotype response back, and you still do it!. Just about says it all really.
Agent replied · 15 June 2024
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotLovely service
Really lovely woman I spoke to, listened really well and showed empathy and kindness.
Agent replied · 15 June 2024
Thanks for your lovely review Jessica. We will share this with the team.
1/5
TrustpilotAbsolutely useless for everything
Absolutely useless for everything, they have no interest In helping you with anything, if i could i would give them 0 stars because that is what they are worth 0, company is a JOKE!!!!!!!!!!!!!!!!!!!!!!
Agent replied · 15 June 2024
Hello Ms Harriman, I am really sorry to hear you feel we have no interest in helping you. Can you please contact us directly on the below channels so we can resolve any issue for you. 02476438 244 Customer.Relations@orbit.org.uk
5/5
TrustpilotI can not express how much this lady…
I can not express how much this lady has helped me over the last 6 months i belive she gone above and beyond her job needs im so greatful sarah xxx
Agent replied · 15 June 2024
Hi Stacey, what kind words! We will ensure this gets passed onto Sarah. Thanks.
1/5
TrustpilotExplain to me why orbit from the income…
Explain to me why orbit from the income and recoveries team wont put anything in writing when you ask, I just got a direct answer after asking this and that was NO
Agent replied · 15 June 2024
Dear Mrs DowsingI am sorry to hear this, please contact my team directly on the below channels and we will look into this further for you.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotAll round goodness
Best tenancy coach I could of asked for. Very helpful and approachable. Always willing to help, as and when needed. Also helped me to lean things I didn't know or had forgotten.
Agent replied · 15 June 2024
Hi Naomi, I am pleased to hear you had a great experience with us. We appreciate your feedback. Thanks
5/5
TrustpilotKatherine was lovely and helped and…
Katherine was lovely and helped and supported me. Made me feel at ease with moving in.
5/5
TrustpilotLovely person to talk to.
Very kind and patient.just a lovely person to talk with.
Agent replied · 15 June 2024
Thank you for taking the time to leave such lovely feedback.
5/5
TrustpilotWellbeing grant
Very polite lady who asked me questions about a problem and we managed to sort it out together and she was happy with our conversation
Agent replied · 15 June 2024
Thank you for taking the time to leave us this positive feedback, it's much appreciated.
5/5
TrustpilotFinancial help
I needed help financially as I was struggling a little. I did get the help I needed, advice too. I was pointed in the right direction. Thank you.
Agent replied · 15 June 2024
Hi Natasa, thank you for your lovely review, we're glad you received the support and advice you needed.
5/5
TrustpilotMade me feel importmiss j stevensonent and at ease and…
Made me feel importent and at ease and reasured me constantly through out the call
Agent replied · 15 June 2024
Hi Johanne, thank you very much for taking the time to leave a positive review. We are glad you felt at ease and reassured on your call.
4/5
TrustpilotGetting referred to help that I need to…Help offered
Getting referred to help that I need to help me sort out my rent and mental health.
Agent replied · 15 June 2024
Hi Helena, thank you for taking the time to leave a review. We're so pleased we were able to help. Orbit
5/5
TrustpilotSo helpful and understanding and sent…
So helpful and understanding and sent everything through email as said on call.
Agent replied · 15 June 2024
Hi Caroline, thank you for your review. We are so pleased you were happy with the service you received.
1/5
TrustpilotStill waiting for radiator to be fixed…
Still waiting for radiator to be fixed after 2 years book days off working and no one turns up, water coming from ceiling from burst pipe I had to fix myself as they looked at it and never came back, now soil pipe broken for 11 days waste from toilet all over garden still waiting they keep giving new job numbers and nothing happens cowboys
1/5
TrustpilotOrbit Housing you really need to start…
Orbit Housing you really need to start to inspecting your contractors work. If you’re gonna do a job do it properly
Agent replied · 15 June 2024
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotSARAH helped us when my husband lost…
SARAH helped us when my husband lost his job. And we didn't know what we could claim. I don't know what we would have done without her .lovely lady
Agent replied · 15 June 2024
Hello Henrietta, thanks so much for taking the time to leave this review. Glad to hear you had a positive experience with us.
5/5
TrustpilotBeing positive!
Excellent talk and advice which I found very helpful. It has inspired me to become more positive and I have now become involved with Togetherall and much more.
Agent replied · 15 June 2024
What a kind review, thank you :)
5/5
TrustpilotVery welcoming very nice to speak to…
Very welcoming very nice to speak to and was very helpful
Agent replied · 15 June 2024
Hi Darren, thank you for taking the time to leave a review of your experience with the team.
5/5
TrustpilotDonna really took the time to listen to…
Donna really took the time to listen to me and tried to empathise with my situation
Agent replied · 15 June 2024
Hi Charlie, thank you for leaving such lovely feedback. We will pass your kind words on to our team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
