Hopkins Homes reviews

★★★★★ 1/5

Trustpilot

Overcrowded Elms Development

The unwanted, large, overcrowded Elms development was forced on to the edge of this ancient rural village against the advice and wishes of all current residents. The hastily-constructed properties being built are of zero architectural merit and add no value to the mix of old buildings in the village centre dating back to mediaeval times. Despite only being partially completed the development is causing added congestion in the narrow village streets and adverse pressure on the village infrastructure which will only get worse.It is difficult to see how anybody would want to spend a fortune buying a property in such cramped conditions when there are period and later homes available near the village centre at better prices and with better facilities.

Ken · 24 September 2024

★★★★★ 5/5

Trustpilot

Excellent service

I received excellent service, initially from the member of staff in the office, who took my call and arranged for a member of the maintenance team to visit me within a few minutes. He arrived and resolved the problem without any issues. This is the best service I have received in a long time.

Georgina · 20 August 2025

★★★★★ 5/5

Trustpilot

I moved into my home in 2018…I just…

I moved into my home in 2018…I just broke a tile in my kitchen. I emailed Hopkins and within 24 hours Lauren had messaged with the style/type of tiles that were in my home as well as all other tiles around the house ‘just in case!’ Thank you for your help!

MRS · 9 September 2025

★★★★★ 1/5

Trustpilot

Misrepresented by sales and left with a design flaw

We purchased our new Hopkins Home based on clear verbal assurances from the sales representative, Daisy, that our garden would be a flat, usable space comparable to the show home. As we are not professional landscapers or civil engineers, we trusted the expertise and "premium" reputation of Hopkins Homes to deliver what was described.

Tom · 13 May 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing aftercare and customer service

We bought our new-build home from Hopkins Homes in July 2025 and within weeks reported persistent creaking and movement from the flooring. Almost a year later, the problem is still not resolved despite numerous inspections and repair attempts.

Stephen · 18 August 2026

★★★★★ 1/5

Trustpilot

A nice house, some major faults

A nice house, but lack of communication, poor customer service and drainage issues let them down. Our house has issues with drainage in the garden, and currently we are unable to leave our property due to tarmac work being carried out on the only access road we have, yet we were not informed. I called the only contact number available to ask for help and to find out what was happening, and the person was very rude and unsympathetic, insisting that "well, I've been told letters were sent out", even though both myself and my only neighbour recieved no such letter and are now essentially trapped in our homes.Edit: In response to your reply, your site team have confirmed they did not put letters through any doors on our specific road, missing 7 houses impacted by this completely.Edit 2: The barriers were briefly moved allowing access at around 7am by workpersons finishing houses on Beetle Close. Seeing their vans go past, I moved my car then, before tarmac work resumed that day, so assistance wasn't needed. Ultimately you left us without emergency service access for 2 nights with no contact number or site presence to turn to. It's utterly appalling, and shows a major disregard for resident safety.

Joseph · 8 July 2024

★★★★★ 5/5

Trustpilot

The A Team at Beccles

My wife and I have owned new build home for most of our married life together across various areas of the UK.Celia the sales consultant and Mel and Jordon the site team at Beccles are outstanding and a credit to the company. The whole voyage of buying , moving in and snagging issues have been dealt with in a professional and caring way.I would not hesitate to recommend or purchase another home from Hopkins in the future ( although for now it is our forever home )

John · 4 July 2024

★★★★★ 5/5

Trustpilot

Couldn’t be happier with my new Hopkins Home

I’m absolutely thrilled with my new Hopkins Home. The build quality is exceptional, and I’ve been really impressed with the overall finish and attention to detail.

Annie · 4 March 2026

★★★★★ 1/5

Trustpilot

Probably the worst home experience I’ve…

Probably the worst home experience I’ve had to deal with! My garden is so badly done when they was building that I’m still facing the consequences now and still trying to get this sorted! It was been 2 1/2 years I’ve had this problem. The garden want left with nhbc standard of top soil, drainage, bricks, mass amounts of clay in the soil,number plates, barbed wire, rocks all sorted left in the soil! I have so many pictures and emails to back me up on this and I’m just getting really annoyed now! I’m now having to put a claim in through the nhbc to try and get something done about this which I also don’t have time for! The customer service people constantly change so your enquiry doesn’t actually get taken on. This has ruined my home and my life having to spend up to nearly £8000 on trying to get my garden not to be a swamp when it rains! And yes I did lay topsoil when I first moved in and when told the Hopkins about this I was told it won’t matter because the turf will hide it, to my reply was so like sticking a plaster on cancer?

Cav · 16 May 2024

★★★★★ 5/5

Trustpilot

Excellent experience with Max

Excellent experience with Max, called and resolved my approval request within literal minutes of sending an email with all of the details required. Very helpful and straight forward as well as highlighting all of the potential aspects I should consider for planning permission for the solar install.

Adam · 13 August 2025

★★★★★ 5/5

Trustpilot

Thank you Anne and Jenna - Mill Grove, Stowmarket

We have received our keys to our dream home at Mill Grove, Stowmarket. We are very pleased with the high standards evidently demonstrated throughout our new home. A very special note of gratitude and appreciation to Anne and Jenna Collins from the sales team. They have truly helped in making the Hopkins build our Home. They have gone the extra mile to ensure that our home is truly up to our preferences and liking. A special mention to the promptness in responding to all queries I had in relation to the property. I will highly recommend Hopkins Homes and the sales team from Mill Grove if you are looking for a home to your liking and a stress free conveyancing process. Thanks again.

Tharun · 22 March 2024

★★★★★ 1/5

Trustpilot

Poor experience - Chitts Hill site

Update: FYI - All the details were provided but no one was interested in reaching out. It is very distressing that Hopkins are refusing to change our faulty front door which was already assessed and agreed as faulty. I am also finding their Complaint Customer Service borderline rude and definitely more interested to save their own money rather ensuring the customer receives the quality promised at the time of purchase. We found out that our long list of issues who were due to "be resolved " by site manager have not even been passed/mentioned to the legacy manager who took over as they closed the site down now. Basically everything would need to be assessed again and then looked into to see if it's something Hopkins will sort. Shocking! Although we moved into the house at the end of October 2023, there is an incredible amount of issues still outstanding to be fixed without us being given any dates for the repairs: damaged front door, windows, light, cracked window sill, attick, rattling pipes in the bathroom and 1 bedroom and BUGS infestation etc. Apparently the bugs infestation is not even covered by the Hopkins warranty like it would be normal to buy a new house already "inhabited". Customer Services must have a competition on who provides the worst service and it's the same experience our neighbours also have unfortunately.

Alina · 20 March 2024

★★★★★ 5/5

Trustpilot

Great experience with the Church View

Great experience with the Church View development. The developer delivered a high-quality home with excellent attention to detail.

Ramona · 31 March 2026

★★★★★ 5/5

Trustpilot

Great staff, lovely home

After we had reserved our home, the Sales Consultant we had been dealing with left, but this was perhaps for the best. Olivia, the new sales consultant for Kingsfleet, was wonderful in keeping me updated, and putting up with my anxious (annoying) emails.Even now if we need anything or have questions about the site Olivia is welcoming and happy to chat or signpost who to email.The house itself has a few minor snags, which Hopkins have been quick to address, and everyone has been polite and efficient in sorting these issues.The builders and tradesmen on site are friendly and courteous, always say good morning or give right of way to residents' cars.Overall we are very pleased to have picked a Hopkins home.

Briony · 9 November 2022

★★★★★ 5/5

Trustpilot

Great experience

Very friendly, very thorough and informative.

Ellie · 5 June 2026

★★★★★ 2/5

Trustpilot

After living in a Hopkins Home for 1.5…

After living in a Hopkins Home for 1.5 years we are a bit disappointed given its price in the market. Primarily it’s the lack of storage space potential in small rooms, unusable loft, uncreative understairs and normal living needs like where to put your washing don’t seem to have been thought through. We have thin walls and so the house is always noisy even when trying to be quiet!. Also the after sales has not been great in our experience. Air vents were not fitted at the build time in two rooms so were added but never finished of correctly though we have asked several times. The outside drain more than three metres from our property is constantly flooding in rain and this has still not been addressed 1.5 years later. Also some cars drive too fast on this estate and having asked for speed reminders to help as it’s a family estate there has been no response. So for us, not the best experience.

Aella · 23 December 2023

★★★★★ 5/5

Trustpilot

Thank you Hopkins Homes!

My partner and I have just moved into our first home at the St George’s Park, Needham Market development. We are absolutely delighted with our new home! Our sales consultant Katie was fantastic from start to finish. No question was too much trouble and she was always on hand to help us. We were kept in the loop from the point of reservation to our move in date with lots of updates, big and small, as to how the house was progressing. As first time buyers, she made our journey so easy and fun and gave us total reassurance when we needed it. Thank you so much Katie for everything you have done, we love our new home!! Another thank you to the site team at Needham Market who have been so helpful since we have moved in, nothing is too much trouble and they are such a friendly team!

Chloe · 17 August 2022

★★★★★ 5/5

Trustpilot

Hopkins Homes Ely

Moved into new Hopkins Homes house in Ely last November and couldn’t be happier. House is of excellent quality with a lovely flow. My house is semi- detached and very impressed with the sound proofing as never hear my neighbours. I’ve had a couple of minor snags which have been all been dealt with even though not urgent so can’t fault the after care service. Building work is ongoing but workmen are really great and always polite. Very happy I chose Hopkins Homes.

Jo · 2 August 2022

★★★★★ 1/5

Trustpilot

I’ve not yet moved into my Hopkins…

I’ve not yet moved into my Hopkins Homes but am due to do so on Monday 4th July 2022. Today is Friday 1st July 2022. Even so, I thought it important to write my first review and if things do get better, which I hope they will, I will update it in the future. So, my issue has been that I live some way away from where I am moving to. Due to this, I’d agreed to pay for the Hopkins Homes to carpet the bungalow throughout. I didn’t have the capacity to go back again to arrange a local carpet fitter. The sales lady told me I would have to pay when it was ordered which I’d said was ok. Hopkins never asked for any payment and the weeks went by. I was promised a fortnightly update which hasn’t happened but I understood of course that people have busy jobs to do. When the solicitors completing statements arrived, I thought the carpet may show on those but it didn’t so I expected then that Hopkins would invoice me and didn’t think for one minute that the carpet had not even been ordered. Yesterday, the sales lady called me to ask me if I could remind her what we had agreed about the carpet. Was I sorting something out or had she agreed to order it! Thankfully the site manager had gone to ask her what was happening about the carpet.So, two days now of frantic emails, calls and messages which have ended up in my sourcing a local company ( couldn’t have been more helpful, thank you Manningtree Carpets ). It’s not the carpet I ordered but that’s fine, it’s a carpet at least! Hopkins suggestion was that I move in on Monday and then carpet later. you can picture the scene I’m sure! I’m a lady on my own, not young and have two small dogs and am doing this move alone after losing my mother at Christmas whom I lived with all my life and cared for intensively for the past two years. Eventually, the kind local carpet people said they could fit the carpet on Monday morning if they could get access for 7.30am. I hoped that would have been allowed but then, the sales lady said that I would have to go an inspect the bungalow before they fitted it in case any damage was done and it wasn’t Hopkins fault. I said I could do that, and Hopkins didn’t reply or call me back. Following this up today ( no call from Hopkins again ), the sales lady accused me of not paying when it was Hopkins fault for not ordering the carpet of asking for payment as they had said. If I’m at fault then I’ve learned it’s bad use you have to do all your own follow up, at least on the development I’m going to! The funny thing was that yesterday, I did out of courtesy say to the sales lady that I would take things further as this shouldn’t have happened at all. I was asked not to as it would ‘ get her into trouble ‘. That wasn’t my intent but when I was accused today of not paying for the carpet hence my fault this has happened, I was aghast! I’m now dreading my move into this bungalow. I feel it’s going to be fraught with problems and when a problem happens, of course, I have to go first to the sales lady. What a great start! Never ever again, please think twice especially if you are on your own.

Paula · 1 July 2022

★★★★★ 5/5

Trustpilot

Whole process was made easy.

I looked at house all around St Neots but picked Alconbury Weald as I liked the development.

Aubrey · 1 March 2026

★★★★★ 1/5

Trustpilot

Run away from Hopkins Homes

At first, they will do anything to make you feel comfortable so you can buy the property. After purchase the attitude of customer service throughout is a mess and they do not care. Customer care they think they are experts in house build, which they are definitely not as many contractors with years of experience behind their back who attended our home did point out issues which was not considered a problem to customer care from Hopkins Homes. Broken promises one after another. Also, have a look of their responses at these trustpilot reviews, this tells a lot about the company . They do not focus on the issue itself, but talk b*****it and they feel sorry. I feel sorry for the people who work in customer care, as they seem pathetic, taking on a role with no character. Probably it suits their personality.

Robert · 18 October 2023

★★★★★ 5/5

Trustpilot

Kingsfleet, Thetford - What A Turnaround

After what started as a nightmare with the original salesperson at Thetford and us pretty determined to not buy a property, we was fortunate for whatever reason to then be contacted by a new sales person (Olivia Haldin) at the Kingsfleet development - that completely changed our experience! Couldn’t fault Olivia and her communications throughout! Even with minor hiccups, there wasn’t a mass panic/stress and swiftly resolved! We would highly recommend Kingsfleet and Olivia as we can’t fault either :) Alex & Jenna

Alex · 26 April 2022

★★★★★ 5/5

Trustpilot

We absolutely love our new Hopkins Home…

We absolutely love our new Hopkins Home - Alconbury Weald. Lovely development with fantastic new builds!! Hopkins are a pleasure to deal with and have very high standards, which we cannot fault. Any snags have been - or are in the pipeline to be - corrected. Hopkins Customer Service and Customer Care are outstanding and the Alconbury site team including Ben, Peter plus Mandy have been amazing. Everyone who has visited our new home mentions just how gorgeous the house is. Well Done Hopkins 👏

Nicola · 5 October 2023

★★★★★ 5/5

Trustpilot

High quality builder with a very human face!

It is well-known that this company builds quality homes, but I want to highlight the quality of their staff in the purchase process.I unexpectedly fell ill during the period of the initial 6-week reservation contract and feared I would lose the home I wanted. But although the company works to a clear and strict timetable (for the benefit of both parties), they were willing to extend this and we are now working toward an exchange of contracts in the very near future. Lauren Adams from the sales team has been especially helpful since my first contact. She is a brilliant ambassador for Hopkins Homes.

Jenny · 15 September 2023