Hopkins Homes reviews

★★★★★ 5/5

Trustpilot

Outstanding service and quality

Outstanding service from Jason Hutton and Nathaniel Webbe at The Elms development. Both went to great lengths to match us to a property that suited us and having had two Hopkins Homes before I know that the standard of construction and the customer service that follows is second to none. Jason and Nathaniel are excellent at what they do, taking time to discuss every possible detail. It has been an absolute pleasure dealing with them and seeing the care and attention the company put into the Elms development.

M · 8 August 2024

★★★★★ 5/5

Trustpilot

A customer-focussed process towards home ownership.

Nothing has been too much trouble for the on-site Sales Manager in terms of conducting viewings on the development, explaining timings and choices of finishes, and guiding me through the plethora of information which is provided once one has reserved a property. I have been impressed by the build quality I have seen so far and by the extent of the inspection visits which I am told will take place before completion and hand-over. The development itself is well laid out, not cramped nor crowded, and well furnished with green spaces. I look forward to taking possession of my new home in a few months' time. Everything so far has been customer-focussed.

Nick · 1 February 2026

★★★★★ 3/5

Trustpilot

Unfair Treatment - turn back on what was agreed

Our experience started very well thanks to Jenna, who was always supportive and clear. Since November, we had been reassured multiple times that completion would be around mid March.

Mr · 22 February 2026

★★★★★ 5/5

Trustpilot

Grundisburgh Vale, Woodbridge

We recently moved to Grundisburgh Vale in Suffolk and have been very impressed. Penny in the marketing suite has been absolutely brilliant from the beginning - keeping us up to date with the status of our move and making sure the exchange and completion ran smoothly. Since moving onto the development the onsite team has also been great and site manger Stuart has been on hand to make sure that any issues were fixed quickly with minimum fuss. Nothing has been to much trouble.

Craig · 3 May 2024

★★★★★ 1/5

Trustpilot

No care for residents, just bottom line

I moved to the elms nearly two years ago and my mum has always wanted to move here since. During this time I've gone over the site plan and various plots with the sales team so many times to see which plots could be suitable for my mum. The sales team knew that having electricity in the garage was non negotiable. Typically the only garages that don't have electricity are where it would need to be run across another plot. Once my mum's house sold she chose a plot and at no point did the sale office say it didn't have electricity in the garage. Not even during the reservation. She would never have chosen this house if she knew and the sales team knew this. Mum completed yesterday only to find that there was no electricity in the garage. Absolutely devastated for my mum.

Nicole · 29 August 2026

★★★★★ 5/5

Trustpilot

Purchase of property at Mill Grove Stowmarket

My experience as a first time buyer with Hopkins at Mill Grove has been a positive one. Jenna from the sales team has been very helpful and accommodating in answering my questions and taking me through visits to the site so I could see and influence the build as it has been progressing. It has been invaluable to me as a first time buyer to have the support of Jenna and her team to take me through the process (including a helpful guide to the house itself which was provided at the reservation stage) and clarify any queries as they have arisen. I look forward to moving into my new property soon.

Christopher · 10 March 2024

★★★★★ 5/5

Trustpilot

Conveyancing process

We are currently selling our property, originally built by Hopkins Homes. Have needed to get some of the original documentation - dealt with Max who has been outstanding, very efficient, quick to respond and so incredibly helpful. A real credit to Hopkins Homes!

CJK · 18 August 2025

★★★★★ 1/5

Trustpilot

Worst experience ever

Worst experience ever, cancelled sale when we were ready to exchange contracts. Their solicitors refused to reply to my solicitors at the very end of the process. No consideration for people, my daughter was due to move schools when the deal was cancelled very late in the process. Completely waste of time, with lives disrupted and with significant financial impact. This people is not serious. In the end I am very happy the deal did not go ahead, so thank you Hopkins Homes for all the mess you created. Not now, not ever to buy a house from you.

Nuno · 18 November 2025

★★★★★ 5/5

Trustpilot

Hopkins Homes - Church View Bramford

My partner and I are currently in the process of purchasing our first home and now just a week away from completion! We chose a Hopkins Home property and we have been highly impressed with the detail and dedication on getting our home to the best possible standard. Having Kim as our point of contact has been amazing, she's has always given us time to answer any questions that we have had and helped us to make this process as smoothly as possible.

Ben · 18 November 2025

★★★★★ 5/5

Trustpilot

A Positive Experience with Hopkins Homes!

We had a really positive experience selling our home through Hopkins Homes' part exchange scheme and then purchasing our new home. The whole process was simple, straightforward, and hassle-free from start to finish. We found the design of our house thoughtful and well crafted, with that clever charm Hopkins Homes brings!

Alexander · 6 July 2026

★★★★★ 5/5

Trustpilot

We recently moved from Clacton on Sea…

We recently moved from Clacton on Sea to the River Reach development here in Mistley.We first made contact with Clare Canning @ Hopkins Homes, Mistley development in August 2022 to discuss a possible move from our flat in Clacton. We are now in October 2023 and we are now sitting in our dream home.Clare has been a complete star throughout the whole process. She was always there to take our calls and answer any questions we might have had. We visited her at the development a number of times to view the house being built, even when we didn't even have a buyer for our current property, she was always happy to show us around. Thank you Clare.We would also like to say thank you to Katherine Gant who was also there to see us through the process. Again, she called us to give us help and advice. Thank you Katherine.Since moving in we've been more than happy with the house. Trevor the onsite developement manager has already been to see us to double check that everything is ok. It's very reassuring to know that the team are still there when you've completed, just in case there is anything outstanding or unsure of.Overall, the whole experience with the Mistley Team has been excellent. I would recommend Hopkins Homes to anyone who may be interested. We are over the moon with our new house. The Mistley development is beautiful.Thank you Team!

Simon · 30 October 2023

★★★★★ 5/5

Trustpilot

Hopkins Homes - Fantastic from start to finish!

From the very first enquiry Brandon at Melbourn made us feel welcome and supported in our decision. Nothing was too much trouble! From ensuring we were looked after whilst he was away, to making sure we were updated every step of the way and even allowed access for measuring before we'd moved in, Brandon was and remains a delight to deal with, and we'll miss seeing him around the site.Overall we are extremely pleased with the quality of Hopkins Homes builds in Melbourn. We've never owned a new build before and you hear some horror stories, thankfully none of which we have encountered! Nor have our neighbours on the site. We were lucky enough to meet a few people when we were looking at the property who recommended the homes and had positive reviews of customer care and snagging team.Speaking of which Stuart the site manager has been fantastic, we have direct contact and nothing has been too much trouble. The 21 day snagging check came around and we are very pleased to say that the snaggs are incredibly minor, but have and are being dealt with promptly and professionally.We've been in our home for just over 6 weeks now and we couldn't be happier that we chose Hopkins Homes. A massive thank you to everyone involved in our purchase, keep up the excellent work.

Jenn · 19 October 2023

★★★★★ 5/5

Trustpilot

Hopkins Homes - A Quality Builder

We knew we wanted a Hopkins Home when we first viewed one back in March this year and having been in our new home for 6 weeks now we know we made the right decision. The house itself is all we hoped it would be finished to high standard and everyone we've dealt with at Hopkins Homes has been great. All the way through the viewings and purchase process Ellie has been really kind and so helpful and knowledgeable. And Dan the deputy site manager has also been friendly and absolutely determined that any issues however minor (and the only issues we've had have been a small number of very minor ones) are perfected. I can thoroughly recommend Hopkins Homes for all aspects of their design, build quality and customer service.

Phil · 15 October 2023

★★★★★ 5/5

Trustpilot

Kingley Grove, Melbourn

We bought a house at Kingley Grove, Melbourn and the whole process was made easier by having Brandon guiding us, which made it less stressful. He was very helpful and knowledgeable and nothing was too much trouble, it was a pleasure dealing with him. We love the house and the style and layout of the estate and are enjoying living in Melbourn. We have had a few snags which have been dealt with efficiently by Stuart, Site Manager and his team. He has been really helpful and easy to approach when we have had a problem.

Victor · 9 October 2023

★★★★★ 5/5

Trustpilot

First Home (Alconbury Weald, Cambridgeshire)

We bought our first home together on Alconbury Weald in Cambridgeshire. Mandy in sales was beyond helpful and explained every step perfectly. Being first time buyers we were very nervous but Mandy gave us constant updates and if we had any questions she was always there to help.Site managers Ben and Pete were so easy to communicate with and any minor problems we had in the beginning were fixed very quickly. Nothing was too much trouble for either of them. I would highly recommend Hopkins Homes. Thank you all for our beautiful first home! X

Shannon · 5 October 2023

★★★★★ 5/5

Trustpilot

Well… where do I start….

Well… where do I start? I can not praise Hopkins Homes - Mill Grove Stowmarket enough. Most especially Will Selfe and Olivia Haldin. These two lovely consultants have made my journey of finding and moving into my dream home a seamless and beautiful reality.At the beginning stages, Will was so patient and so kind with me including throughout the process of picking and choosing the bits I needed to make my home amazing. He explained everything I needed to know, kept my posted through the building stages and responded to all my questions. At the later stages, Olivia was equally as patient and supportive, making sure I was kept updated throughout and is so personable and responsive. The quality of finish of Hopkins homes is second to none!!! The attention to detail and swiftness to responses is also commendable. The site management team, James and Ben have been ever so helpful and so accommodating. I want to seize this platform again as another opportunity to say thank you!!!!!!!!!

Elizabeth · 21 September 2023

★★★★★ 5/5

Trustpilot

High quality homes

I was impressed by the quality of the buildings and the high standard of fittings off the development in Church View Bramford. Kim was especially helpful and knowledgable.

Customer · 3 November 2025

★★★★★ 5/5

Trustpilot

FIRST CLASS SERVICE from Rachel at Hopkins BSE

We have looked at many new housing developments over the last 6 months and without a doubt the friendly and professional service we received from Rachel at Hopkins BSE over the last couple of weeks has stood out as being EXCEPTIONAL ! Well done Rachel and a huge THANK YOU for all your time and care …. We really do appreciate your smiling face and all your help over the last couple of weeks . We are so thrilled to have put down a reservation fee on a plot to be our new home and we feel confident with you holding our hand we will have a smooth journey over the coming months . Thank you from Bridget & Baz x

Bury · 15 September 2025

★★★★★ 1/5

Trustpilot

Nice house, bad service

It’s such a shame as I love my Hopkins Home, but sadly the Journey has been ruined by my experience with customer services, I have a paving and window issue which they will not send an operative to look at, I’m going to the ombudsman nowUpdate, the gesture of goodwill creates additional problems it does not solve the problem!

Clair · 3 October 2024

★★★★★ 5/5

Trustpilot

Thougthful Service

Michelle at the Church Farm, Drayton (Norwich) development was professional, attentive, understanding, knew her product and presented a number of options and ideas to help me achieve my goal. Thank you!

Ed · 24 September 2026

★★★★★ 1/5

Trustpilot

DO NOT BUY A HOPKINS HOME.

Hopkins moved us into an unfinished house, which cost us around £4000 in fees that would have otherwise been avoided if they had taken the time to finish the house and complete to the proper standard. The other four properties in our phase of the development completed a month later, and we were essentially moved onto an active building site with work ongoing on both our home and the others at the same time. Contractors were letting themselves onto our property without permission and using our utilities. They dug up our lawn without asking and without notice. Hopkins refuse to acknowledge any of this and compensate us fairly. The house was completed to a diabolical standard, with us suffering a leak from our shower (which is installed incorrectly to begin with). After the leak we were stuck 6 weeks without a working shower cubicle in the middle of winter. Hopkins did not care about this, just giving excuse after excuse as to why it couldn't be sorted. It took nearly 10 months to complete the initial snagging list submitted when we moved in, and we still have ongoing issues that are yet to be resolved. We are not the only one to experience issues on our development - neighbours have also experienced extensive issues and have had to involve the NHBC to attempt to rectify their problems. This company only cares about your money - once they have it, they no longer care about your home, and you have have to fight to even get them to do the bare minimum to address any issues that arise. Save yourself time, money and stress and do not buy a home from this company.

Sam · 18 June 2023

★★★★★ 4/5

Trustpilot

HH delivered good customer service and we had no delays

HH delivered our home on time. Olivia (sales) from the Kingsfleet site, Thetford, was very good - always quick at responding, happy to re-send information and very informative. We want to thank Olivia for all of her brilliant work - she is an asset to Hopkins Homes. The assistant site manager's e-mail communication in response to our questions was not great, but he would often knock on our doors and answer questions or clarify things face-to-face. He was very pragmatic in dealing with our snagging list, and we are very happy to say that he (and HH employees) fixed all of our identified issues on the snagging list. On the day of completion, however, the house was unfortunately not cleaned at all, so we had saw dust in cupboards, the hinges were covered in paint and nothing was clean and if we were moving in on that day, we would not have felt happy moving our belongings into it.

Dom · 18 June 2023

★★★★★ 5/5

Trustpilot

Fantastic

A very smooth experience from start to finish. Clare Canning was above and beyond in the very first meeting when we decided on our house. Nothing was ever any trouble and was always there to answer any questions we had. Hopkins homes are very fortunate to have Clare and we are extremely grateful for everything Clare did, 5 stars many many thanks

Mr · 12 July 2024

★★★★★ 1/5

Trustpilot

Think Carefully Before Buying a Hopkins Homes Property

Potential buyers, do your research before purchasing a Hopkins Homes property. My experience has involved ongoing defects, repeated unsuccessful repair attempts, poor communication, and unresolved complaints that have dragged on for months. Make sure you understand the aftercare and complaints process before committing to a purchase.

Claire · 5 June 2026