1/5
TrustpilotAbsolutely awful service or should I…
Absolutely awful service or should I (non-existent) they get paid to do nothing. Worst experience of my life, never again.
Trusted Agent profile · Cambridge
SO Resi Cambridge reviews
★★★★★
1,339 reviews across 2 platforms
Ermine Street, Cambourne, Cambridge, CB23 3PG
SO Resi's office in Cambridge, at Ermine Street, is rated 4.6 out of 5 across 1,339 reviews on two platforms.
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Reviews
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBeen a pleasurable experience
Tracy who has managed our sale has been timeous with her responses. Talked us through the process at ever phase.
5/5
TrustpilotAriana from the resales team was brilliant
Ariana from the resales team was just amazing, really helpful, responsive, couldn't have asked for better!
5/5
TrustpilotMs Dorothy has be a great help with…
Ms Dorothy has be a great help with navigating me through SO Resi website and submitting my interest.
5/5
TrustpilotSuper helpful during Staircasing kick-off
The kick-off of my staircasing process was made super quick and efficient with the help of Olamide from the After Sales team. He literally got back to me within minutes, even on trickier topics - and not just the once but several times. I honestly have nothing but praise. Much appreciated, thanks very much, Olamide!
5/5
TrustpilotTreatment
The way Vanessa treated me was incredible. Would recommend this company to everyone.
5/5
TrustpilotExcellent Service
I have just completed rest of the share of the property. Mr Pa has looked after our case. He has been absolutely brilliant and helped me in comption of the purchse. Before Pa, i have been dealing with Holly who had proivded all required info without any delays, also been been very helpful
5/5
TrustpilotService was straight forward
Service was straight forward, they contacted me when they said they would and our interactions with Karen have been great ! Thanks
Agent replied · 11 June 2024
Thank you so much for your positive feedback. We really appreciate it. Best wishes SO Resi.
5/5
TrustpilotRoy in Equity Loans Team
Roy in the equity loans team was really helpful with explaining how each part in the procedure works. He has also sent me lots of information to support with the process of repaying the loan.
5/5
TrustpilotA* Best Experience!
I’m selling and buying another shared ownership home with So Resi. Renee, my sales adviser, has been an absolute gem. She is informative, supportive and professional. She’s always available to explain when I need clarification and goes the extra mile to keep communication lines open.
5/5
TrustpilotGreat communication
Great communication! Very happy with So Resi and how things were handled!
Agent replied · 11 June 2024
Thanks so much for your feedback
2/5
TrustpilotNo relationship with our advisor Lubna
No relationship with our advisor Lubna. No reply to emails, just automated emails sent. No reply from marketing as there was a problem with the location of the property being sold.
5/5
TrustpilotAt the start of my process I found it…
At the start of my process I found it very difficult to contact this department it tools several weeks and help from Kieran King. Once I had got in contact with this department they have been very helpful and provided a Great Service
5/5
TrustpilotReally very helpful and patient took…
Really very helpful and patient took the time to explain and sent my issue out in a professional manner..
5/5
Trustpilotgood customer service
I was satisfied with the communication I had withSO Resi. it was clear, precise with a respectable tone
Agent replied · 11 June 2024
Thanks so much for your fantastic feedback.
5/5
TrustpilotSo Resi "Hope"
I have had the best customer service experience from Renee and Ahmed at So Resi "Hope". They were very helpful and patient in explaining and answering questions. Really looking forward to the next stage. I highly highly recommend them. Ahmed and Renee please keep up the good work 👏
5/5
TrustpilotAbsolutely seamless service
So Resi has turned this conveyance around incredibly quickly and we are very grateful for all of their hard work and efforts, including with pushing their solicitors to reach our completion deadline. Olamide, our case handler, was incredibly responsiveness and willing to assist whenever we had queries, absolutely seamless service.
5/5
TrustpilotHouse viewing
We recently view a house with SO Resi, we were welcomed by Karen, very friendly and helpful, showed us around and answered any questions we had,very kind,easy to talk to.Made us feel welcome, lovely viewing.A great experience, really recommend SO Resi.
5/5
TrustpilotApartment buying
Me and my partner are looking at buying a 2 bed apartment in shirley / solihull.With both of us talking to Karen the past couple of weeks we are really happy with the way this is progressing for us!Also thanks to sue as well! Both have been wonderful!
5/5
TrustpilotWest Cambourne
As soon as Karen opened the door we were made to feel extremely welcome, Karen showed us around the property explaining the various features of the house. We were blown away by the layout, Style and size of the garden. It’s been a an absolute pleasure dealing with Karen.
5/5
TrustpilotAndrea Soundy of SoResi. A first class representative
Andrea Soundy of SoResi couldn't have been more helpful. She made the complex process easier to process and she had every answer to all my questions. Even more - she responded rapidly.She made this purchase easier than it would have been.
5/5
TrustpilotRita & Niall
Rita and Niall couldn't have been more helpful. You have to accept that they are a no nonsense pair and I appreciated the honesty.The world of shared ownership can be complex and frustrating but these two simplified the process and never made me feel as if I wasn't in control.
5/5
TrustpilotThank you Pa Manneh
We would like to thank Pa Manneh for all of his help with our stair casing of our shared ownership property. He was always on the ball and very helpful at every stage of the process walking us through from the initial enquiry all the way to completion.
1/5
TrustpilotShocking from start to…
Shocking from start to finish.unanswered email and calls.unproffesional service all round.still waiting answers.Alexander tozer & manager ben whiting.of no help what so ever.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. SO Resi hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambridge.
