Trusted Agent profile · Cambridge
★★★★★
1,337 reviews across 2 platforms
Ermine Street, Cambourne, Cambridge, CB23 3PG
SO Resi's office in Cambridge, at Ermine Street, is rated 4.6 out of 5 across 1,337 reviews on two platforms.
Tell us what you need and we'll put you in touch. SO Resi hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambridge.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
1/5
TrustpilotWorst housing association ever !
Worst housing association ever !They slow at responding never fix faults SOresi plus scheme a joke You can never get hold of and one either
Thank you for your feedback. It's important to us.
5/5
TrustpilotAriana was incredibly patient and…
Ariana was incredibly patient and helpful. Really happy to work with her!
5/5
TrustpilotCollaboration and support
As I am middle of resales processe and Soresi build so many barriers and unexpected decisions during the progress, @Grace Kagame as a senior consultant was the only person undrestand my circumstances and act in professional manner, easy to discuss and support solutions.
5/5
TrustpilotGreat experience
I had an exceptional experience working with Lubna for my shared ownership sale. Her communication was consistently prompt, friendly, and highly professional. Lubna's attention to detail and dedication made the entire process smooth and stress-free. I couldn't be happier with the service she provided. Highly recommended!
5/5
TrustpilotHelpful and clear guidance
Really clear and detailed guidance from Roy re the equity loan and how it may be cleared. Appreciated speaking to someone in person rather than have emails back and forth.
Thank you so much for your positive feedback. We really appreciate it. Best wishes SO Resi.
5/5
TrustpilotThe Team I have dealt with at So Resi…
The Team I have dealt with at So Resi have been excellent! Both Temel & Ellis have guided me through the process and been very patient with me being a first time buyer. They have answered all my questions and made me very comfortable during the process. I would highly recommend these guys!
5/5
TrustpilotRoy was great very helpful and answered…
Roy was great very helpful and answered all my questions clearly 👏
1/5
TrustpilotTheir response to emails is very poor
Their response to emails is very poor. Contacted them wanting to redeem an equity loan. It took forever to get responses.
We're sorry to hear that. If you'd like to discuss further you can email us at aftersales@soresi.co.ukThank you SO Resi
5/5
TrustpilotOur journey so far
Our journey with So Resi so far has been an easy one. Every step of the way has been explained. Jade on the sales team has been fantastic and at the end of a phone or email whenever I have needed her to be. I am looking forward to completing our journey with them.
4/5
TrustpilotJade is great!
Jade has always been really good at replying to emails. She’s great at chasing and giving answers quickly.
Thanks so much for your feedback
5/5
TrustpilotRoy was very helpful
Roy was very helpful, straightforward process
5/5
TrustpilotSoResi property purchase
I recently purchased the remaining shares in my SoResi property and both Ola and Pa who assisted me in the process were incredibly helpful and responsive which made sure the purchase went off pretty seamlessly. I’d like to thank them both for their help and would definitely recommend SoResi in future.
5/5
TrustpilotGreat experience
Great experience. Elliz and Temel were extremely helpful. Highly recommended.
1/5
TrustpilotOne of the worst customer experiences I've ever had!
Awful service, beyond woeful customer care and responses both in terms of the quality of answer and the time they took to get back to me. Dragged their feet over everything and always asked the same questions even though they'd already been answered. Would not recommend using this service.
5/5
TrustpilotGrest service professional staff. I have recently started the process to…
I have recently started the process to purchased a property from the above company. I found the agent a pleasure to deal with and a very professional person. The whole of the purchase process was explained as I went through and all points cleared up as we progressed. I would recommend them to anyone.
5/5
TrustpilotFirst impressions: professional, friendly and trustworthy
We went to initial in person consultation this morning, met two consultants Karen and Tem who answered all our questions, explained how SO scheme works, described the process and property in detail, with no time pressure. Great communication, easy appointment and follow up. Positive experience, would recommend to my friends.
5/5
TrustpilotSue from Solihull is great!
I have had the pleasure in dealing with a lady called Sue from the SoResi Solihull development and I must say, she is absolutely brilliant!Great lady, really personable and offers brilliant customer service. True credit to the company and puts everything at ease when looking to purchase my first home.
5/5
TrustpilotGreat help with sale
Paul made the process very clear and straightforward. Great communication
5/5
TrustpilotEnquired about shared ownership…
Enquired about shared ownership properties in my area and spoke with Natasha Jones who was really helpful and polite.
Thanks so much for the feedback Alice. Your feedback is important to us. Best wishes SO Resi
5/5
TrustpilotKlaudia was fantastic!
We had Klaudia dealong with our house purchase, she was fantastic throughout. Always chasing things when it wasnt really her job to which was fantastic! Always kept us updated with stuff too! Thankyou very much!
5/5
TrustpilotMy Staircasing Journey
Throughout my staircasing journey, I received excellent customer service from PA at SO Resi. He provided me with regular updates and helped ensure that all parties were kept up to date and in the loop throughout the process. I’ve felt very reassured as a result of PA pro-activeness and would not have felt this way without him. Thank You PA.
5/5
TrustpilotExcellent Customer Service
Roy from the Equity Loans team has been really helpful and efficient in explaining and providing the information needed to progress paying off my equity loan. Very reassuring service and he is a credit to your team.
5/5
TrustpilotWonderful experience Pa Manneh
Recently sold our property and could not be happier with Senior progression consultant Pa Manneh. Regularly provided us with updates, weekly calls, and his knowledge of shared ownership during the conveyancing process second to none. An asset to MTVH.
5/5
TrustpilotGreat experience
I spoke to Jaye, Very helpful with looking for a first home
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. SO Resi hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cambridge.
