Savills Lettings Cambridge reviews

★★★★★ 5/5

Google

I have recently exchanged contracts on my property and congratulate Savills Cambridge and Annie Darling in particular, for getting me to this point. The whole experience has been straightforward, largely due to the attention to detail and customer alignment that Annie and her colleagues have shown. Frequent updates and much helpful advice has been greatly appreciated. I would highly recommend this team to anyone looking to sell or purchase a property in the Cambridge area.

Caroline · 6 June 2025

★★★★★ 5/5

Google

Lucy Banks at Savills took us through the whole process in a very professional manner. As with all property buying this can be a hugely stressful but Lucy's calm manner and experience, she helped to mitigate some of the more discombobulating moments. Savills Cambridge work well as a Team as when Lucy was not available due to illness a senior member of the team seamlessly stepped into the breach so there was not discontinuity of service. Would recommend.

Sarah · 21 June 2022

★★★★★ 5/5

Google

We recently purchased our home with the help of Annie and Ben at Savills, and despite a few challenges (none of which were their fault), they were fantastic throughout the entire process. Their support and guidance was appreciated, always stepping in to resolve issues and keep everything on track, ensuring we got the home we wanted. We highly recommend Savills.

Kathryn · 18 October 2024

★★★★★ 5/5

Google

Thanks to Stuart and all at the Cambridge branch of Savills for their handling of our house sale in Cambridge. They were always professional, efficient and in touch with the market.

Catherine · 24 September 2023

★★★★★ 5/5

Google

I needed to sell a large old thatched cottage belonging to my late parents - in a lovely village situation but with a fair bit of work needed. Annie and the Cambridge team were fantastic, marketed the property brilliantly, and handled the negotiations sensitively. When we discovered the cottage had structural issues, they gave us excellent advice throughout and helped us get the right sale to the right people at the right price. I am really grateful to the whole team (and they're lovely people as well!).

Oliver · 25 August 2023

★★★★★ 5/5

Google

Lucy was excellent from the start and continued with great communication throughout the process. She is well connected, putting us in touch with other useful contacts along the way. Would very much recommend.

Anthony · 26 July 2023

★★★★★ 5/5

Google

George and the whole letting teams at Savills Cambridge once again did an excellent job for our recent re-let of a property near Newmarket. Always courteous, always on hand and always covering all the bases during the increasingly complex process to advertise and secure new tenants. Well done, George and team!

Glenn · 21 May 2024

★★★★★ 5/5

Google

Hello friends, I'm Burhan from Türkiye. I live in a wonderful coastal town in my home country. I work as a real estate consultant. There are many differences between the conditions here and your country, but we can still sell apartments and villas to British citizens and citizens of other countries. Can we work together on this issue? Thank you for your understanding.

Burhanettin · 16 September 2025

★★★★★ 5/5

Google

We're giving a 5-star rating to the Savills Cambridge team, led by Lucy Banks and assisted by her colleague Annie Darling, for handling the sale of our house over the last almost one year period. The sale was not straightforward, but Lucy and Annie always kept things going in the right direction and, as importantly, kept our morale high. They were unfailingly polite, friendly, encouraging, highly knowledgable, efficient and diligent at every turn. We could not have asked for more, and we would recommend their services with no hesitation at all.

Rebecca · 21 June 2023

★★★★★ 5/5

Google

The support from Savills in selling our house has been incredible. From the initial meeting with Ben, who set a realistic price guide to Annie, who took over the sale. After only 4 viewings, Annie had secured an offer - she seemed to know instinctively who would fit the house, ensuring no time wasters. Annie drove the whole chain and kept everyone talking so that any problems were solved with relative ease - even moments before the exchange. I would recommend Savills to anyone if they want as smooth a move as possible.

Caroline · 21 June 2023

★★★★★ 5/5

Google

Recently bought a property in Cambridge & Worked with Stewart Chipchase. Excellent to deal with. Totally professional & made the process so stress free. Highly recommend these agents!

Lesa · 24 September 2023

★★★★★ 5/5

Google

The team at Savills Cambridge is superb: knowledgeable, friendly, proactive and, at all times, professional. Particular thanks go to Stewart and Ed, who have been lovely to work with.

Diane · 25 August 2023

★★★★★ 1/5

Google

2021: Below comment depended on my experience with Savills Cambridge on 2019. This year on November 2020 I have rented another house with the same team (at the same development) but the experience was completely the opposite I'm afraid. It's been almost 2 months since we checked in the house and there were so many problems that needed to be fixed that I cannot list them all in this limited area. A list of vital items might give you an idea: Smoke alarm beeping every 30 seconds (took 1 week to fix it and it was only the replacement of battery!), broken window, broken bed, broken dishwasher, broken oven, broken microwave, broken (but at least working) hob. I've been waiting for the repairs patiently but this is really too much! I believe they don't give give enough attention to the problems that we have here and that's very bad. We could have most of them repaired just before Christmas but we are still waiting for the dishwasher to be repaired! There are several less urgent issues that I want to raise with the property management but they're still in the queue :( The check-in inventory report was also prepared so carelessly that I had to add 35 (Thirty-Five!) new items for the problematic points to the inventory report. The conclusion of these two renting experiences is; I think we won't rent any more properties after this one until we can find a mortgage for buying our own house!... 2019: I had wonderful support from the whole team, but would like to thank to Kristina specifically, because she was very focused with the process, had quick responses and cared about my concerns .

Mesru · 21 June 2021

★★★★★ 5/5

Google

I just want to say a very big thank you to Kristina Pascuzzi and Fiona Mather of Savils Cambridge for their fantastic support during the letting process of my apartment in Glenalmond Avenue Cambridge . Kristina and Fiona were both courteous, helpful, and truly professional.This is the second time Kristina has helped me rent my apartment in Cambridge. I went back to Savills Cambridge on this occasion again because of Kristina. In both occasions Kristina has shown great knowledge of the market, great communication skills and wisdom in the tenant selection process and helping me see the transaction to conclusion. Fiona also played her part in arranging other service providers to undertake tasks for me in addition to supporting Kristina prepare for the tenancy. Example Fiona went out of her way to arrange the inventory person and someone else to do the EICR for me. Both Kristina and Fiona were very efficient in managing the entire process and truly exceptional. They went the extra mile! I will be very happy to recommend Savills Cambridge to anyone because of the professional help I got from Kristina and Fiona! Thank you again for your help!

Raymond · 21 June 2021

★★★★★ 5/5

Google

I have dealt with Lucy Banks (and Ed Meyer) at Savills Cambridge as a buyer and a seller. The advice they give is based on knowledge and facts - everything is logically backed-up. There is no spin or sales pitch. They know they are dealing with (in most cases) somebody's most valuable asset or highest value purchase and they act accordingly. They also add genuine value - ensuring difficult conversations don't get out of hand, keeping everything in perspective and working to avoid any misunderstandings - in what is often an emotional process. My transaction simply wouldn't have happened without their support. I have really high standards ... and I cannot recommend them highly enough.

Jon · 21 June 2021

★★★★★ 5/5

Google

We recently (Nov20-Mar21) bought a house in Cambridge supported by Lucy Banks from Savills. Despite difficulties with solicitors, Lucy was fantastic, and really made sure we were kept in the loop. This helped massively, ensuring we were kept sighted on what was going on, and could plan things like moving admin accordingly. The move also coincided with the third wave of Covid, and a national lockdown. Despite this, my partner and I never felt we lost sight of the house purchase, and were able to quickly and easily reach Lucy/ the team in person (to drop off ID/ pick up keys) or over the phone, whenever we had a question. Thank you, Lucy and team (especially Annie) - we love the house!

Freya · 21 June 2021

★★★★★ 5/5

Google

We recommend Lucy Banks from the Cambridge office. Lucy has been looking after us since our first viewing. She went above what was expected from an estate agent, in order to get us moved in before Christmas 2020. Not an easy feat consider it was at the height of the pandemic! Apart from being a true professional, Lucy possesses great personal skills which is a key attribute of a successful realtor. It was a great pleasure speaking with her on the phone, always light-hearted but at the same time calming and reassuring when things go wrong. Therefore we recommend Lucy, a credit to Savills.

Kenneth · 21 June 2021

★★★★★ 5/5

Google

Many thanks to Lucy, Annie, Louise and the team for securing the sale of my Father's bungalow during the current very challenging conditions. Louise's enthusiasm for the potential of the property was infectious and was picked up by the high number of viewers that came around - a tribute to James's spot-on valuation. Lucy was calm and reassuring even in the face of long delays waiting for solicitors to be able to complete paperwork. I was kept updated at all times and never had to chase for information. She and Annie never lost faith in the buyers and were transparent about what was causing any delay, and any action that could be taken to move things along. All parties were kept constantly in the loop. My elderly Father is delighted to have sold the family home to people who clearly love their new property. A friendly and professional service all the way through.

Janis · 21 June 2021

★★★★★ 5/5

Google

We chose Savills because when we met with Lucy, it was clear that she had both a clear understanding of the local market, that Savills were well connected to the London market in terms of locating and matching buyers, and finally, she had much greater empathy for our house, it's amenity and character and how that would appeal. The entire process from initial conversation, to marketing the house, to communicating with ourselves, potential buyers, and finally to securing the deal, was handled with clarity, assurance and a reassuring professionalism. Particular call out for the excellent photographer who went above and beyond by returning on a second day so the external shots had better light. Savills secured the offer price in cash, and from initial conversation to completion took about 3 months, which in the context of Covid and straddling Christmas, was remarkable. If you are looking for a highly competent professional estate agent then we would highly recommend Lucy and team.

John · 21 June 2021

★★★★★ 5/5

Google

Our purchase was through the Cambridge office and the sales director we dealt with was Lucy Banks . Lucy was very supportive when we were trying to purchase our property. She offered us good advice and gave us useful information. It was a difficult and protracted purchase but Lucy remained professional throughout the process. Although she was very busy, Lucy made time for our calls and did her utmost to answer all queries. She checked in with us periodically and kept us up to date. We would have no hesitation in recommending Savills and Lucy in particular.

Pamela · 21 June 2021

★★★★★ 4/5

Google

After two years of failing to sell our elderly thatched property through several different agents, we finally chose Savills, and they certainly delivered. We had far more viewings than before - possibly partly due to the stamp duty moratorium - and from people with a real interest in buying such a property. Best of all, Lucy Banks of Savills Cambridge was an absolute star. Unfailingly polite and helpful, willing to go the extra mile when required, and effective at getting the best price in the circumstances. Savills is not the cheapest agent around, but for us an excellent choice, and Lucy certainly made the whole ghastly process of moving house as painless as possible. Highly recommended.

Richard · 21 June 2021

★★★★★ 1/5

Google

A lease exit of multiple spurious charges that had to be countered and were removed after proof was provided w/pictures. Warning to future renters, upon entrance, inspect and photograph everything. Complete the check-in declaration form in detail. Send e-mails to agent with all details. Keep records. The letting department in Cambridge is dishonest, lazy and has no issue overcharging you. Agent(s) do not read nor do they answer e-mails in a timely manner.

Chariot · 21 June 2022

★★★★★ 5/5

Google

We used Savills when we bought our house and dealt with Stewart Chipchase. Their service was good and we were very impressed with Stewart: professional, patient, polite, responsive, quick to reply to emails. He kept us informed all the time and he always went the extra mile, picking up our calls late in the evening or very early in the morning. Thank you very much Stewart, you made it happen for us!

Cristina · 21 June 2022

★★★★★ 5/5

Google

Overall they did a good job for us in a difficult market and Annie was particularly attentive and professional. Would use them again.

Diane · 23 November 2023