SAB Saint Andrews Bureau Ltd Cambridge reviews

We are disappointed to see your 1 star review for us considering we have been dealing with matters you have been reporting to us and spent time liaising with the relevant contractor and the landlord and trying to reach a resolve to suit you. We are still in the process of trying to resolve the matter as your landlord initially refused to replace a functioning fridge due to a noise it is making but as you have expressed your issue with this, we are still seeking to reach an amicable resolve. We feel that considering the time we have spent on this matter and the communications we have been having with relevant parties, and considering the decision you require is not ours to make, it is the landlords, it seems unfair that the 1 star review reflects on us when we have had no control over the outcome. We fail to understand what more we could have done, or are still doing, to get a more favourable outcome and apologise that you feel otherwise.

We are disappointed to see a 2 star review as we were not aware of any issues or complaints during your tenancy. If there is anything we can do to discuss this with you to understand any potential failings on our part we would be keen to do so. Please contact Conor@sab.co.uk

Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.

Your positive feedback is greatly appreciated. Thank you very much for taking the time to leave us a review.

Our standards of service are important to us so thank you very much for such positive feedback.

Thanks for the five-star rating!

We have noted that you have left a 1-star review which we are of course disappointed to see. We understand this may relate to a recent incident where an appointment was arranged however you were not aware as your contact information on our file had not been updated when you changed your number. As you are aware your landlord manages your property and although you may have updated your landlord with this information it was unfortunately not relayed to us. We did never-the-less apologise for the situation and have now updated our records with the information you have provided to ensure such situations do not occur again in future.