Trusted Agent profile · Cambridge
★★★★★
102 reviews across 2 platforms
Beacon Rise, 150 Newmarket Road, Cambridge, CB5 8AX
Radcliffe and Rust Estate Agents's office in Cambridge, at Beacon Rise, is rated 4.6 out of 5 across 102 reviews on two platforms, including 101 Google reviews rated 4.6.
Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
3/5
GoogleMore or less ok. Positive was that they let us use the garage despite it was not mentioned in the contract because of its terrible condition. That was helpful. But there was more of negative stuff. The maintenance issues in the house were always only partially solved and they tricked us during the checkout so we payed around 50 GBP more than what would be fair for cleaning... would not recommend but if you are desperate for the house you definitely can survive their treatment
5/5
GoogleKaitlin was a pleasure to deal with, professional, knowledgeable, and always happy to help. She made the whole process smooth and stress-free, keeping us informed at every step. Her attention to detail and friendly approach really stood out. I wouldn’t hesitate to recommend her to anyone looking for five star service.
5/5
GoogleKaitlin has been incredibly helpful in making what could have been a stressful process so much easier while we’re living abroad. She kept us informed, was always responsive, and went above and beyond to ensure everything ran smoothly. We’re so grateful for her support and highly recommend her and Ratcliffe & Rust!
1/5
GoogleWe bought a house from them some months ago, and they made the process very distressing. We felt cheated and basically ripped off. Very unethical selling strategies. Taking advantage of the obscure speculative offer (bidding) system operating in the UK to buy a house, they pushed us to buy a house taking the lawyers they said and the broker they said under the threat that the "owners would accept other offers if we didn't choose those lawyers and brokers" (of course we never knew if there were other offers or if they matched ours or whether the whole thing was true as offers aren't disclosed during the bidding process, hence inflating prices btw). We had already worked for months with our own broker that had come recommended from family and friends and guess what... their lawyers and brokers were the most expensive ones. We felt powerless and completely blackmailed and had to do as told for the fear of losing our house. I'd really recommend to stay away from these people.
Hello Laura, Thanks for taking the time to review us. We are totally shocked to have received your review, over a year after completion and the many thanks you gave us during the purchase. You mention we "take advantage of the obscure and speculative offer system, that operates in the U.K." It is against the estate agents act to divulge the amount anyone offers on our vendor's properties. We explained to you, and all interested parties, of how many offers there were and gave each potential buyer the opportunity to make their Best & Final offer on the property. You decided how much was a fair amount to pay on the property; no one else. Because we do not divulge the amount of anyone's offer, to any other buyer, your offer was solely based on how much you were prepared to pay for the property. In response to your accusation that we threatened to not sell you the property, if you didn't use our solicitor and mortgage broker, this is simply not true. We have since checked all correspondence, and the email we sent to you confirming that your offer was accepted asked you to provide your chosen solicitor. In this email, we offered you a quote from a solicitor we often work with - if you didn't have one you planned to work with. You responded by stating you hadn't chosen a solicitor yet, and would happily have a look at the one we often work with. We do not have a paper trail of a conversation regarding mortgage services, however every time we book a viewing we offer the services of a local mortgage company we work with closely. We have absolutely never threatened anyone with not purchasing a property, if they don't use our recommendation. In fact it goes against everything we stand for as an agency, outlined in a previous blog - please find the link here: https://www.radcliffeandrust.co.uk/illegal-selling-tactics-how-is-this-still-happening/ I would appreciate you deleting the review, as it is bordering on slanderous. Kind regards, David Radcliffe
5/5
GoogleWe have used Radcliffe and Rust for both buying and selling a house. In both cases, the service from Richard was excellent. He was very proactive chasing the other parties and sorting out problems. His communication was excellent and he responded to emails, texts and calls promptly and outside of office hours. Given previous experiences with estate agents, I was very pleasantly surprised.PositiveResponsiveness, Professionalism
Thanks Dominic
5/5
GoogleKaitlin was very helpful and professional from the first viewing through to completion of the purchase.
1/5
GoogleWe bought a house from them some months ago, and they made the process very distressing. We felt cheated and basically ripped off. Very unethical selling strategies. Taking advantage of the obscure speculative offer (bidding) system operating in the UK to buy a house, they pushed us to buy a house taking the lawyers they said and the broker they said under the threat that the "owners would accept other offers if we didn't choose those lawyers and brokers" (of course we never knew if there were other offers or if they matched ours or whether the whole thing was true as offers aren't disclosed during the bidding process, hence inflating prices btw). We had already worked for months with our own lawyers and broker that had come recommended from family and friends and guess what... their lawyers and brokers were the most expensive ones. We felt powerless and completely blackmailed and had to do as told for the fear of losing our house. I'd really recommend to stay away from these people.
Hello Laura, Thanks for taking the time to review us. We are totally shocked to have received your review, over a year after completion and the many thanks you gave us during the purchase. You mention we "take advantage of the obscure and speculative offer system, that operates in the U.K." It is against the estate agents act to divulge the amount anyone offers on our vendor's properties. We explained to you, and all interested parties, of how many offers there were and gave each potential buyer the opportunity to make their Best & Final offer on the property. You decided how much was a fair amount to pay on the property; no one else. Because we do not divulge the amount of anyone's offer, to any other buyer, your offer was solely based on how much you were prepared to pay for the property. In response to your accusation that we threatened to not sell you the property, if you didn't use our solicitor and mortgage broker, this is simply not true. We have since checked all correspondence, and the email we sent to you confirming that your offer was accepted asked you to provide your chosen solicitor. In this email, we offered you a quote from a solicitor we often work with - if you didn't have one you planned to work with. You responded by stating you hadn't chosen a solicitor yet, and would happily have a look at the one we often work with. We do not have a paper trail of a conversation regarding mortgage services, however every time we book a viewing we offer the services of a local mortgage company we work with closely. We have absolutely never threatened anyone with not purchasing a property, if they don't use our recommendation. In fact it goes against everything we stand for as an agency, outlined in a previous blog - please find the link here: https://www.radcliffeandrust.co.uk/illegal-selling-tactics-how-is-this-still-happening/ I would appreciate you deleting the review, as it is bordering on slanderous. Kind regards, David Radcliffe
5/5
GoogleDavid and Kaitlin at Radcliffe and Rust have been amazing throughout the sale and purchase of our properties. Kaitlin has dealt with the never ending questions from us and buyers calmly, kindly and professionally. David was thorough, practical and helpful with all aspects, and put our mind at ease with any concerns!
5/5
GoogleWe've had an excellent experience as tenants with a rental property with Radcliffe and Rust. We've rented through them for over two years, and always found Helen and the team very responsive, personal and professional. We would definitely recommend and use again if we were looking for a property in Cambridge.
5/5
GoogleMy partner and I rented and sold our flat through Radcliffe & Rust. Fantastic service. Went above and beyond every step of the way. I genuinely believe that, without Kaitlin and her colleagues, we'd still be trying to sell at the time you're reading this. All this while also managing our tenancy without any hassle whatsoever.
5/5
GoogleRichard went the extra mile to help us through this purchase, by providing guidance, finding information through his own channels, and most of all, finding a broker who could quickly secure a mortgage. Without him and his dedication the purchase would have taken 2 months more.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for this. Sometimes getting a second broker on board, when the first one can't find the right deal, can make a sale when otherwise it might break. Cheers again for taking the time to review us.
2/5
GoogleWe are tenants with them and the process could have not been any more painful. They messed up on the transfer of utility services and we ended up doubled billed. They are also extremely disorganized and seem to have a high turn out of staff. They also lost our immigration codes and apparently only confirmed we were allowed to rent in the UK after we moved in. Once we moved in the problems continued, we found some maintenance issues and are still waiting (3 months now) for something to be done about it. Finally, they also have pretty high fees for breaking contracts earlier forcing you to not only cover the rent until they find a new tenant but also pay £2200 for the privilege.
Hello Bruno, Thanks for taking the time to review. Even a negative review can be used to better our service. Where you have mentioned the messing up on utility bills, we use a service through the utility hub for transferring utilities over from the old tenant to the new and, generally the service works well. Has the utility company that has charged you twice now sent your money back? I would be interested in understanding how the two lots of utility monies were paid to the suppliers, as we do not send any of your money to, nor share your bank details with, any utility suppliers. We have had one member of staff leave since you joined us as a tenant, but it does happen to be the negotiator that dealt with your move in. I do not think one person leaving is a high turnover of staff. The immigration codes that you gave us didn't work when we used them to verify your identity and status. When we asked you to re-send them to us the new codes worked. I have spoken the property manager with reference to the maintenance and it is our understanding that there are a couple of non-urgent jobs outstanding. These have been quoted for, by a contractor, and we are waiting for the landlord to give the go-ahead on having the works completed. Our fees for breaking a tenancy cover the cost of finding a new tenant for the landlord and ask any tenant to cover them when breaking a tenancy. When we find a tenant for a landlord it is on the understanding that the tenant will live in the property for the duration of the tenancy. We do indeed ask any tenant breaking a tenancy to pay for rent up until a new tenant moves in, so our landlord is not left out of pocket. My advice would be to not to sign up to future tenancies unless you plan to stay in the property for the duration of the tenancy. Finally, please email me directly about the doubling up of the utility bill you paid, and I will look into it for you. david@radcliffeandrust.co.uk
5/5
GoogleI let out a house for four years, and Radcliffe and Rust were the letting agents managing the property. I have never had any complaints about their service, and have always found everyone to be helpful and trustworthy. Any issues reported by the tenants were dealt with in an efficient and reasonable way. I particularly appreciated the advice that David Radcliffe gave me when preparing to let out the house. I was pleased to also be able to use their services as estate agents when the time came to sell.
Thanks so much David.
5/5
GoogleHighly recommended: friendly, knowledgeable, efficient, honest and generous. Thank you for your great service.
Thanks Elinor.
5/5
GoogleI moved to Cambridge, UK and had a very hard time finding a place to live. Then I met Ms. Helen Holcombe with Radcliffe and Rust and she was a GOD send. She held my hand through the entire leasing process, as I am from USA, and she made the process go by seamlessly. She continues to be a support system when dealing with any issues with my apartment, even so much as accepting furniture and packages on my behalf because I was out of the country. Very highly recommend R&R but especially Ms. Helen.
5/5
GoogleDavid and his team are consummate professionals with a warm and friendly service. They are quick to respond and take great care to understand what their clients are looking for. I highly recommend Radcliffe & Rust.
5/5
GoogleI came away from the first meeting with Richard feeling positive, completely confident our house was in safe hands and we had chosen the right estate agent, we have not been proved wrong. Kaitlin, as our dedicated agent has been fantastic, great communication every step of the way, giving clear guidance and advice as needed. I have no hesitation in recommending Radcliffe & Rust for the excellent service from their friendly and professional team.
Thanks very much Joanne
5/5
GoogleWe had a great experience selling our home through Radcliffe & Rust. We had selected them as our agent given positive experiences viewing houses for purchase with them, and we weren't disappointed. Prompt, friendly and professional without the price tag to match!
5/5
GoogleIt was our first time to try letting with Radcliffe & Rust and our letting experience so far had exceeded our expectations. I appreciate the proactive communcation, and the speedy responses. Given the positive experience, I'd write a review here, which usually I wouldn't due to privacy concerns.
5/5
GoogleKaitlin was exceptionally kind and responsive during the entire (albeit stressful) property search. From start to finish she displayed professionalism and courtesy while maintaining constant communication and answering all of my questions. Out of the many experiences I had during my search in Cambridge, her service and support shined brightest. Cheers to Kaitlin and Radcliffe & Rust.
5/5
GoogleWe recently sold our house through Radcliffe and Rust and would highly recommend their services. Special thanks to Kaitlin and Richard but also to all the team that made the process effortless.
Hi Tristan, Many thanks for your kind words and taking the time to review.
5/5
GoogleWe had an excellent experience using Radcliffe & Rust and would definitely recommend their services to anyone selling their property. They're competitively priced, take brilliant photos and video of the property, update really clearly on viewings/ viewing feedback, and Kaitlin did a wonderful job of pushing through our sale once an offer was received (despite our slightly incompetent solicitors!). I can't fault them!
Thank you for taking the time to review us.
5/5
GoogleDavid, Richard and the team are by far the best estate agent in Cambridge. I was extremely impressed with the level of service we received and can't recommend them enough. I have never had the pleasure of dealing with such a proactive and professional estate agent!
Thanks Velocity Outlet!
5/5
GoogleRadcliffe & Rust have provided us with a truly stress-free service, unlike other letting agents we’ve dealt with. Kaitlin, in particular, has been fantastic, always quick to respond to emails and very accommodating with our requests. The whole process has been smooth and hassle-free, thanks to their professionalism and efficiency. It’s refreshing to work with a letting agent that genuinely cares and makes everything easy for tenants.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Radcliffe and Rust Estate Agents's Cambridge office has 102 reviews across two platforms: 101 on Google, 1 on Facebook.
Radcliffe and Rust Estate Agents Cambridge is rated 4.6 out of 5 across all 102 reviews, and 4.6 out of 5 on Google from 101 reviews.
Radcliffe and Rust Estate Agents Cambridge, Beacon Rise, 150 Newmarket Road, Cambridge, CB5 8AX.
